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| what is efqm excellence model: The EFQM excellence model for Assessing Organizational Performance Chris Hakes, 2007-07-05 The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award . It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress identify and share good management practices, both internally and externally anticipate and target their desired results in tangible, measurable ways Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements ( criterion parts ) of the EFQM Excellence Model. |
| what is efqm excellence model: The SAGE Encyclopedia of Quality and the Service Economy Su Mi Dahlgaard-Park, 2015-05-29 Society, globally, has entered into what might be called the service economy. Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. Quality management has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work. |
| what is efqm excellence model: Assessing Business Excellence Les Porter, Steve Tanner, 2012-05-04 Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples |
| what is efqm excellence model: Business Process Maturity Amy Van Looy, 2014-01-27 Organisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face globalisation, higher competitiveness, demanding customers, growing IT possibilities, compliancy rules etc., business process maturity models (BPMMs) have been introduced to help organisations gradually assess and improve their business processes (e.g. CMMI or OMG-BPMM). In fact, there are now so many BPMMs to choose from that organisations risk selecting one that does not fit their needs or one of substandard quality. This book presents a study that distinguishes process management from process orientation so as to arrive at a common understanding. It also includes a classification study to identify the capability areas and maturity types of 69 existing BPMMs, in order to strengthen the basis of available BPMMs. Lastly it presents a selection study to identify criteria for choosing one BPMM from the broad selection, which produced a free online selection tool, BPMM Smart-Selector. |
| what is efqm excellence model: Action-Based Quality Management Marta Peris-Ortiz, José Álvarez-García, 2014-06-13 Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas. |
| what is efqm excellence model: Measuring Business Excellence Gopal K. Kanji, 2002-01 This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organizational environment. It comparatively evaluates various TQM and Business Excellence models and discusses the complexities of measuring success. The author also provides a new model, based on theoretical and empirical research, which draws together the diverse principles of established models. This model provides critical organizational success factors, and also details the most effective methods of measuring these factors. |
| what is efqm excellence model: Fundamentals of Total Quality Management Jens J. Dahlgaard, Ghopal K. Kanji, Kai Kristensen, 2008-01-28 The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they comprise. Indeed many organisations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM. This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy. Fundamentals of Total Quality Management is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control. |
| what is efqm excellence model: Key Management Models Marcel Van Assen, Gerben Van den Berg, Paul Pietersma, 2010-04-08 With over 33,500 copies sold of the previous edition, the winning formula of this incredibly successful book will remain the same. From SWOT analysis and core competencies to risk reward analysis and the innovation circle, Key Management Models explains each model in a clear, structured and practical way. There is a brief overview of each of the 61 essential models that spans no more than 3-4 pages. For each model you will find: · The model in a nutshell (‘the big idea’) · Its applicability (‘when to use it’) · The practicalities of applying it (‘how to use it’) · A critical appraisal (‘the final analysis’) The PERFECT reference book, no matter what business you’re in. |
| what is efqm excellence model: Toward Quality Assurance and Excellence in Higher Education Ahmed Odeh Al Jaber, 2022-09-01 Quality Assurance is not a new concept in the education sector in general, and higher education in particular, though it is becoming increasingly more relevant and important. Higher education helps to improve an individual's quality of life by enabling them to inflate their knowledge and expertise, to grasp abstract concepts and theories, and to raise their awareness of the world and their community, and as such the assurance of quality is becoming more pivotal in the whole education process.There is no simple definition of the concept of quality in education, though numerous models and theories have been devised. Toward Quality Assurance and Excellence of Higher Education is a new episode of the Quality Assurance perception in higher education, which identifies the quality culture and orientation from the beginning, integrating crucial factors to build a “pyramid” of higher education excellence. The book compares concepts from the main theories of Quality Assurance, management and control when they are applied to educational systems in higher education. The book also presents a new model of excellence in higher education. Excellence is an architecture of building blocks that comes with process performance, effectiveness, harmony and collaboration which should be incorporated in a quality-oriented concept of a sustainable excellence of higher education. The model integrates four main facets: the Educational System, Quality Assurance Managing and Control, Strategic Planning and Globalization. Also presented are international “best-practices” in quality assurance in higher education, from Japan and Finland. |
| what is efqm excellence model: The EFQM Excellence Model European Foundation for Quality Management, 1999 |
| what is efqm excellence model: Process Management and Organizational Process Maturity Anna Kosieradzka, Katarzyna Rostek, 2021-02-02 This book addresses the need for a better understanding of the design, implementation and improvement of process management. It presents and organizes concepts and problems in the field of process management, and indicates supporting tools assigned to each of the four basic stages of the process life cycle (modeling, implementation, verification and perfection). By comparing non-economic and economic organisations, the authors demonstrate that a uniform approach to process management (one that does not take into account the specifics of an organizations goals) is ineffective; instead, process management needs to account for the individuality of an organisation. This book will appeal to researchers studying process and organizational excellence. |
| what is efqm excellence model: Gemba Kaizen: A Commonsense, Low-Cost Approach to Management Masaaki Imai, 1997-03-01 When it comes to making your business more profitable and successful, don't look to re-engineering for answers. A better way is to apply the concept of kaizen, which mean making simple, common-sense improvements and refinements to critical business processes.The result: greater productivity, quality, and profits achieved with minimal cost, time, and effort invested. In this book, you discover how to maximize the results of kaizen by applying it to gemba--business processes involved in the manufacture of products and the rendering of services--the areas of your business where, as the author puts it, the real action takes place. |
| what is efqm excellence model: Quality Management: A New Era Jimmy Sun Fat Chan, Reggie Kwan, Eric T T Wong, 2005-05-06 This volume covers the most current theories and practices in Quality Management and Six Sigma. Successful application of Quality Management and Six Sigma has been reported in a number of scenarios including computer software, manufacturing, supply chain management, customer relationship management, and so on.The refereed papers which comprise the book are selected from the First International Conference on Quality Management and Six Sigma. In some cases, authors of short papers were invited to elaborate on their ideas into detailed descriptions of practices. The contributors are academic researchers as well as industrial practitioners in the field. The book will be an important resource for students, researchers, and professionals involved in quality management. |
| what is efqm excellence model: Insights to Performance Excellence 2021-2022 Mark L. Blazey, Paul L. Grizzell, 2021-03-29 For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synergy between process-oriented parts—leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations—can lead to excellent performance results. This book provides a valuable, step-by-step approach to help identify and put in place properly focused continuous improvement systems. Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2021–2022 Baldrige Framework and Performance Excellence Criteria: 1. The actual language of each Item, including Notes 2. A plain-English explanation of the requirements and rationale for each Item 3. A table showing the similar requirements of the Criteria 4. A summary of the requirements of each Item in flowchart form 5. The key linkages between each Item and other Items 6. An explanation of some potential adverse consequences 7. Examples of effective practices Features of this edition include: A stakeholder matrix table of contents that identifies relevant material within the book for key stakeholder groups: senior leaders, examiners, performance excellence initiative leaders, application writers, and program administrators Tables for each Criteria Item showing the similar expectations of the Criteria award (and award program administrators) presented only once at the scoring level where the expectation first appears to help examiners determine at what level an expectation belongs Online resources, including scoring calibration guides for education, healthcare, and business/nonprofit/government organizations, a guide to self-assessment of organizations and management systems, and a guide to the alignment of Baldrige, Six Sigma, Lean, and Balanced Scorecard A new crosswalk between Baldrige and ISO standards and a set of global performance excellence best practices Information on other award programs throughout the world such as the European Foundation for Quality Management (EFQM), which has undergone significant changes in the 2020 model, and the China Association for Quality |
| what is efqm excellence model: Quality in Nuclear Medicine Andor W.J.M. Glaudemans, Jitze Medema, Annie K. van Zanten, Rudi A.J.O. Dierckx, C.T.B. (Kees) Ahaus, 2016-11-14 This comprehensive textbook provides a state of the art overview of the means by which quality in patient care is ensured within the field of nuclear medicine. Acknowledged experts in the field cover both management aspects, such as laws, standards, guidelines, patient safety, management instruments, and organisations, and specific issues, including radiation safety and equipment. Quality in Nuclear Medicine not only presents detailed information on the topics discussed but should also stimulate further discussion and offer an important tool to all professionals in the field of nuclear medicine and their stakeholders. Readers will find that the book provides a wealth of excellent guidance and reflects the pioneering role of nuclear medicine in advancing different aspects of quality within medicine. |
| what is efqm excellence model: Corporate Data Quality Boris Otto, Hubert Österle, 2015-12-08 Data is the foundation of the digital economy. Industry 4.0 and digital services are producing so far unknown quantities of data and make new business models possible. Under these circumstances, data quality has become the critical factor for success. This book presents a holistic approach for data quality management and presents ten case studies about this issue. It is intended for practitioners dealing with data quality management and data governance as well as for scientists. The book was written at the Competence Center Corporate Data Quality (CC CDQ) in close cooperation between researchers from the University of St. Gallen and Fraunhofer IML as well as many representatives from more than 20 major corporations. Chapter 1 introduces the role of data in the digitization of business and society and describes the most important business drivers for data quality. It presents the Framework for Corporate Data Quality Management and introduces essential terms and concepts. Chapter 2 presents practical, successful examples of the management of the quality of master data based on ten cases studies that were conducted by the CC CDQ. The case studies cover every aspect of the Framework for Corporate Data Quality Management. Chapter 3 describes selected tools for master data quality management. The three tools have been distinguished through their broad applicability (method for DQM strategy development and DQM maturity assessment) and their high level of innovation (Corporate Data League). Chapter 4 summarizes the essential factors for the successful management of the master data quality and provides a checklist of immediate measures that should be addressed immediately after the start of a data quality management project. This guarantees a quick start into the topic and provides initial recommendations for actions to be taken by project and line managers. Please also check out the book's homepage at cdq-book.org/ |
| what is efqm excellence model: Total Quality Management John S. Oakland, Amrik Sohal, 1996 Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia. |
| what is efqm excellence model: Organisational Excellence and Resilience Rita Berger, C.-Andreas Dalluege, Hans-Werner Franz, 2022-11-18 Personal stress has an enormous impact on organizational and employee performance. This book introduces the web-based diagnostic tool IMPRESS, which provides employees, managers and HR professionals with information about potential stress factors. The book describes the underlying methodology for this integrated approach and presents the tools and learning modules to support the methodology. A series of case studies from pilot implementations in companies and universities illustrate the application of the approach in a variety of work environments. The book is based on an international research project for a holistic approach to stress prevention by combining Human Systems Audit with the European Excellence approach as promoted by the Common Assessment Framework (CAF) and the EFQM Excellence Model. This approach is intended to contribute to organizational development that supports effective employee stress management. |
| what is efqm excellence model: Practising Quality Assurance in Social Care Trish Hafford-Letchfield, 2007-09-07 This book focuses specifically on quality assurance in the social work and social care context. Designed for managers and practitioners responsible for quality assurance and performance management, it utilises traditional theories and seeks to adapt these to meet the social care environment. The history and background to the development of 'quality' are examined and the literature and research reviewed in order to develop a theory base. Common practical issues and dilemmas for managers are explored with a clear service user focus throughout. Using an accessible style, this book enables readers to transfer learning to their own unique settings and roles. |
| what is efqm excellence model: Human Resource Management, Innovation and Performance Paul Sparrow, Helen Shipton, Pawan Budhwar, Alan Brown, 2016-04-29 Human Resource Management, Innovation and Performance investigates the relationship between HRM, innovation and performance. Taking a multi-level perspective the book reflects critically on contentious themes such as high performance work systems, organizational design options, cross-boundary working, leadership styles and learning at work. |
| what is efqm excellence model: EFQM Excellence Model European foundation for quality management, 2003 |
| what is efqm excellence model: Handbook of Research on Teacher Education and Professional Development Christie Martin, Drew Polly, 2016-09-09 With the ever-changing climate of education around the globe, it is essential that educators stay abreast of the most updated teaching methods and applications. To do this, fostering teacher education programs that include innovative practices and initiatives within the field is imperative. The Handbook of Research on Teacher Education and Professional Development investigates current initiatives and approaches in educational programs. Focusing on research studies and theoretical concepts on innovative projects related to teacher education and professional development programs, this book is a pivotal reference source for academics, professionals, students, practitioners, and researchers. |
| what is efqm excellence model: The Challenge of Sustainability in Agricultural Systems Aleksei V. Bogoviz, 2021-06-02 This book presents a multidisciplinary collection of original contributions made by the leading scholars and practitioners on researching, building, and maintaining sustainable agricultural systems. Being the first of its kind, the book is divided into two volumes. This book presents a comprehensive and informed review of the current state of multidisciplinary knowledge on sustainability in agriculture. The gaps in the scholarly literature are identified and rigorously analyzed, presenting a clear picture of the promising research directions. The authors critically analyze the very concept of sustainable agricultural systems, primarily focusing on the interactions existing between their integral components and with external environments. Relying on the provisions of complex systems science, the scholars then discuss the best approaches and methodologies used to build a comprehensive understanding of agricultural systems, with relation to achieving and maintaining their sustainability. More than that, this book holds two rich sections on (1) agricultural economics and (2) rural sustainability. Understanding sustainable development as a movement toward clearly defined and measurable goals, a set of chapters explore those policies, practices, technologies, and management systems that have an impact on the sustainability of agricultural systems. Agricultural sustainability is an urgent issue to be addressed, and this book makes a unique contribution. Due to its practical focus, the book appeals to practitioners and policymakers working in agricultural economics, governance, and sustainability, not just academics. This is also a valuable resource for graduate students interested in agricultural systems, sustainability, as well as complex systems theory and practice. |
| what is efqm excellence model: Quality Assurance in Higher Education Don F. Westerheijden, Bjorn Stensaker, Maria Joao Rosa, 2010-11-30 By bringing together leading experts on quality assurance in higher education from seven countries (from Europe, the USA and South Africa), this volume intends to go several steps further than most publications on the same subject. Containing comprehensive discussion of the most relevant trends in quality assurance regulation, translation and transformation, researchers and policy makers will find an engaged, academic reflection on how quality assurance is embedded in higher education and in a dynamic way to assess its impacts and potential improvements. |
| what is efqm excellence model: Executive Excellence Koralia Timotheou, NICOS. TIMOTHEOU TIMOTHEOU (KORALIA.), 2019-05-27 Do you aspire to further develop your organisational, management and leadership ability and succeed in whichever executive post or situation you find yourself? Do you want to succeed in creating and delivering outstanding value? Then, this is your ultimate guide to achieving Executive Excellence! Executive Excellence will help you to excel in your role and drive business success by creating and delivering extraordinary value to the delight of the organisation's customers, shareholders and all other stakeholders. Read this book and deepen your knowledge on: - What comprises the 21st-century executive's world: business models, value streams, enterprise architectures and generic subprocesses - Process management approaches and how they are exercised by successful executives - The essence and differences of the management process and the leadership process, and how successful executives practise and combine them - Developing your organisational, management and leadership competences and competencies to become an even more successful executive Executive Excellence is an essential manual for executives at all levels, from the aspiring young MBA graduate, to the executive who is running a department or a project, to the chief executive who is heading a division or organisation. |
| what is efqm excellence model: Total Operations Solutions Ron Basu, J. Nevan Wright, 2006-08-11 Total Operations Solutions builds on concepts that were introduced in Total Manufacturing Solutions, Basu and Wright (1997). It demonstrates how this holistic approach of operational excellence driven by a self-assessment methodology can be applied equally to manufacturing, service or public sectors. The text covers an implementation programme to demonstrate how to put the methodology into practice. a differentiating feature ofthe approach will be a critical uopdate, impact analysis and comparison with new developments such as e-Business, outsourcing, Six Sigma, EFQM and ISO 9000:2000. It is a step-by-step guide for the application of the appropriate tools to the improvement process. Total Operations Solutions could be used as an essential handbook for all employees in a Six Sigma programme and provide a better understanding of basic tools and techniques to help them to support a quality improvement initiative and sustain a srong competitive position. |
| what is efqm excellence model: 20 Keys to Workplace Improvement Iwao Kobayashi, 2018-02-06 20 Keys has helped many manufacturing companies integrate the top manufacturing improvement methods into a coordinated system for drastic and continual improvement in involvement, quality, and productivity. This program provides the strategies necessary to achieve ambitious goals through a five-level scoring system. The revised edition is improved with upgraded criteria for the five-level scoring system to guide your company to world-class status. New material and updated layout make implementation even easier. Two valuable case studies demonstrate effective use by both a Japanese company and an American manufacturer. |
| what is efqm excellence model: An Introduction To Excellence In Practice Development In Health And Social Care McSherry, Rob, Warr, Jerry, 2008-06-01 This introductory text outlines what is meant by excellence in practice and explores the core contemporary issues used to illustrate excellence, including evidence-based practice, clinical governance, and health and social care standards. |
| what is efqm excellence model: Risk-Based Performance Management A. Smart, J. Creelman, 2013-10-31 Pulling together into a single framework the two separate disciplines of strategy management and risk management, this book provides a practical guide for organizations to shape and execute sustainable strategies with full understanding of how much risk they are willing to accept in pursuit of strategic goals. |
| what is efqm excellence model: Recent Advances in Smart Manufacturing and Materials Rajeev Agrawal, Jinesh Kumar Jain, Vinod Singh Yadav, Vijaya Kumar Manupati, Leonilde Varela, 2021-07-22 This book presents select proceedings of the International Conference on Evolution in Manufacturing (ICEM 2020), and examines a range of areas including internet-of-things for cyber manufacturing, data analytics for manufacturing systems and processes and materials. The topics covered include modeling simulation and decision making in cyber physical systems for supporting engineering and production management, innovative approach in materials development, biomaterial applications, and advancement in manufacturing and material technologies. The book also discusses sustainability in manufacturing and supply chain management including circular economy. The book will be a valuable reference for beginners, researchers, and professionals interested in smart manufacturing in engineering, production management and materials technology. |
| what is efqm excellence model: Achieving Sustainable Business Excellence Flevy Lasrado, Vijay Pereira, 2018-04-04 Compiling the best practices of business excellence frameworks around the world, this new book addresses the need for innovative research on sustainable business performance. Using detailed empirical studies, the authors outline the motives and benefits of the implementation of such frameworks in different geographical regions. Comprehensive case studies showcase how the variety of excellence frameworks are manifested in their work cultures, values and beliefs. Academics studying quality management, HRM, and international business will find this book an essential read as it establishes the relevance of human capital in achieving and sustaining global business excellence. |
| what is efqm excellence model: Excellent: A Guide For The Implementation Of The Efqm-Excellence Model Yves Van Nuland, Georges Broux, Luc Crets, 1999-01-01 |
| what is efqm excellence model: Total Quality Management in Health Care Hugh C. H. Koch, 1991 The emergence of total quality as an approach to organising, sustaining and improving quality of service offers considerable potential benefits to the health service in the 1990s and beyond. TQM is an integral part of effective management, not an optional extra. It is a system which in general results in greater awareness of how performance in delivering health care can be explicitly measured against agreed standards to the satisfaction of both patients and purchasers. TQM is a comprehensive approach, both cultural and technical, and must embrace all staff, all disciplines and all activities. This text offers a description of what TQM is, how the quality culture can be developed, what the contributory technical components are and the benefits which can accrue from implementing this important organisational initiative. |
| what is efqm excellence model: The EFQM excellence model in action , 2000 |
| what is efqm excellence model: Successful Management Strategies and Tools Marc Helmold, 2022-12-03 This book equips managers and professionals with effective management tools and strategies, as well as important concepts to help them combat current challenges and problems. It provides a holistic and practical approach to lean and quality management throughout the business value chain. The author describes comprehensively how management strategies and problem-solving tools enable companies to concentrate on value-adding activities and processes to achieve the competitive advantage. This allows managers to choose the proper tool and strategy for each situation and use it effectively. A wealth of best practices, industry examples and case studies are also included. |
| what is efqm excellence model: Advances in Pharma Business Management and Research Lars Schweizer, Theodor Dingermann, Otto Quintus Russe, 2020-10-09 This open access book presents a unique collection of practical examples from the field of pharma business management and research. It covers a wide range of topics such as: 'Brexit and its Impact on pharmaceutical Law - Implications for Global Pharma Companies', 'Implementation of Measures and Sustainable Actions to Improve Employee's Engagement', 'Global Medical Clinical and Regulatory Affairs (GMCRA)', and 'A Quality Management System for R&D Project and Portfolio Management in a Pharmaceutical Company'. The chapters are summaries of master's theses by high potential Pharma MBA students from the Goethe Business School, Frankfurt/Main, Germany, with 8-10 years of work experience and are based on scientific know-how and real-world experience. The authors applied their interdisciplinary knowledge gained in 22 months of studies in the MBA program to selected practical themes drawn from their daily business. This work was published by Saint Philip Street Press pursuant to a Creative Commons license permitting commercial use. All rights not granted by the work's license are retained by the author or authors. |
| what is efqm excellence model: The European Quest for Excellence EFQM (Foundation), European foundation for quality management, 1999 |
| what is efqm excellence model: Validating a Best Practice Yves Van Nuland, Grace L. Duffy, 2020-07-27 Sharing Best Practices across industries and functions is an accepted method for continuous improvement. All organizations using process - focused improvement, whether public, private, government or non-government, benefit from managing core activities at a Best Practice level. Best Practices are tools for designing processes more effectively. The Benchmarking trend of the 1990s evolved with the help of competitive analysis, performance excellence awards, and other corporate recognition programs into an ongoing record of what works. Bob Camp introduced benchmarking against a Best Practice based on his work at Xerox in the 1980s. Nowhere before now has there been a tool to identify and document an effective Best Practice. The BEST method, offered in this book, provides the reader a quick and user-friendly tool to assess a Best Practice process and set action plans to improve performance to World Class level. Read what others have to say about this first ever systematic tool for attaining performance excellence! |
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