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| ptplace com: Customer Relationship Management Francis Buttle, 2009 This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims. |
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| ptplace com: Machinery Component Maintenance and Repair , 2004-11-26 The names Bloch and Geitner are synonymous with machinery maintenance and reliability for process plants. They save companies like Dow and Equilon millions of dollars a year by extending the life of rotating machinery in their plants. Extending the life of existing machinery is the name of the game in the process industries, not designing new machinery. This series by Bloch and Geitner was the first and is still the best, most comprehensive source for doing just that. This classic text on reliability has been revised to include all new material on risk management, pre-grouted bases, laser alignment, cartridge seals maintenance, and many other topics which have undergone many developments since the last revision. Helps engineers save their companies hundreds of thousands of dollars a year by reducing machinery downtime Now in its third edition, with a twenty-year history of success Details the money-saving techniques used by many of the world's leading companies, including Exxon, DuPont, Dow, and dozens of others |
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| ptplace com: Marijuana Loren L. Miller, 2013-10-22 Marijuana: Effects on Human Behavior attempts to synthesize much of the existing experimentation concerning the acute and chronic effects of marijuana and its derivatives on human behavior. The book opens with a chapter on the strategies for conducting research on marijuana. It also describes a clinical study at the University of British Columbia. The next chapter discusses the issues that have beclouded the question of legalization of marijuana in the United States. This is followed by separate chapters on the effects of marijuana on motor and mental performance; marijuana-memory research; a model of attention which can be used to describe the effects of marijuana use on cognition; and the effects of marijuana on neuropsychological functioning and learning. Subsequent chapters examine the behavioral actions of cannabis in man; compare the behavioral actions of cannabinoids in humans with those found in infrahumans, with special reference to acquisition and retention processes, timing behavior, state-dependent learning, and attention; and investigate the long-term effects of cannabis use. |
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| ptplace com: The Cape Town Commitment: A Confession of Faith, A Call to Action Darrell L. Bock, 2013-06-14 The Cape Town Commitment, which arose from The Third Lausanne Congress on World Evangelization (Cape Town, 2010), stands in the historic line of The Lausanne Covenant (1974) and The Manila Manifesto (1989). It has been translated into twenty-five languages and has commanded wide acceptance around the world. The Commitment is set in two parts. Part 1 is a Confession of Faith, crafted in the language of covenantal love. Part 2 is a Call to Action. The local church, mission agencies, special-interest groups, and Christians in the professions are all urged to find their place in its outworking. This annotated bibliography of The Cape Town Commitment, arranged by topic, has been compiled by specialists in a range of fields. As such, it is the first bibliography of its kind. - Arranged in sections for graduate-level teaching - Equally useful for research students |
| ptplace com: Handbook of CRM Adrian Payne, 2012-07-26 Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field. It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it. Based on recent knowledge, it is underpinned by: * Clear and comprehensive explanations of the key concepts in the field * Vignettes and full cases from major businesses internationally * Definitive references and notes to further sources of information on every aspect of CRM * Templates and audit advice for assessing your own CRM needs and targets The most lucid, comprehensive and important overview of the subject and an invaluable tool in enabling the connection of the major principles to the real world of business. |
| ptplace com: One to One, B2B Don Peppers, Martha Rogers, 2001 In the second book in their successful new One to One series, two marketing gurus focus on how to implement one-to-one marketing programs within the all-important category of business-to-business sales and service. |
| ptplace com: The Customer Management Scorecard Neil Woodcock, Merlin Stone, Bryan Foss, 2003 This volume documents the results of global research on customer management (CM) funded by QCi, IBM and OgilvyOne. It is based on the diagnostic tool developed by QCi, the Customer Management Assessment Tool (CMAT), which is recognized as the global CRM scorecard and benchmark best practice standard for assessing how well organizations manage their customers. Drawing on the results of research using CMAT in over 300 leading companies around the world and across a wide variety of sectors, the authors present their findings. The detailed cases illustrate the gains to be made from managing customers well and include: BP; Barclaycard; BskyB; Hyundai; Mobil; Prudential; Smithkline Beecham; John Lewis; NatWest Bank; and Rolls Royce. The accompanying free CD-ROM contains a mini version of CMAT. |
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| ptplace com: Plumb's Veterinary Drug Handbook Donald C. Plumb, 2018-02-21 Plumb’s Veterinary Drug Handbook, Ninth Edition updates the most complete, detailed, and trusted source of drug information relevant to veterinary medicine. Provides a fully updated edition of the classic veterinary drug handbook, with carefully curated dosages per indication for clear guidance on selecting a dose Features 16 new drugs Offers an authoritative, complete reference for detailed information about animal medication Designed to be used every day in the fast-paced veterinary setting Includes dosages for a wide range of species, including dogs, cats, exotic animals, and farm animals |
| ptplace com: Managing Customer Experience and Relationships Don Peppers, Martha Rogers, 2022-04-19 Every business on the planet is trying to maximize the value created by its customers Learn how to do it, step by step, in this newly revised Fourth Edition of Managing Customer Experience and Relationships: A Strategic Framework. Written by Don Peppers and Martha Rogers, Ph.D., recognized for decades as two of the world's leading experts on customer experience issues, the book combines theory, case studies, and strategic analyses to guide a company on its own quest to position its customers at the very center of its business model, and to treat different customers differently. This latest edition adds new material including: How to manage the mass-customization principles that drive digital interactions How to understand and manage data-driven marketing analytics issues, without having to do the math How to implement and monitor customer success management, the new discipline that has arisen alongside software-as-a-service businesses How to deal with the increasing threat to privacy, autonomy, and competition posed by the big tech companies like Facebook, Amazon, and Google Teaching slide decks to accompany the book, author-written test banks for all chapters, a complete glossary for the field, and full indexing Ideal not just for students, but for managers, executives, and other business leaders, Managing Customer Experience and Relationships should prove an indispensable resource for marketing, sales, or customer service professionals in both the B2C and B2B world. |
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