Advertisement
| quint studer books: Results That Last Quint Studer, 2010-12-09 Praise for Results That LastQuint Studer is a superb communicator with a deep belief in the power of relationships. His informal tone, sense of humor, and real-world stories bring his business principles to life. Results That Last has a vital, optimistic quality that will keep readers re-reading long after other leadership books have been relegated to a dark corner of the shelf.--Nido Qubein, author of How to Get Anything You Want; President, High Point University; Chairman, Great Harvest Bread Company; and founder, National Speakers Association FoundationResults That Last is long overdue and fills a big gap in effective business management. There are legions of books that show us the way to achieve successful results in business, but very few that teach us how to institutionalize success. In reality, achieving success is the easy part. The real challenge is to achieve results that last. Quint Studer not only proves it is possible to hardwire a culture for lasting results, but lays out a simple, logical, and effective way to do so. Anyone who wants to make success a habit needs to read this book.--Bob MacDonald, former CEO, Allianz Life of North America and author of Beat the System: 11 Secrets to Building an Entrepreneurial Culture in a Bureaucratic WorldI have always been fascinated by how the various parts of an organization work together to achieve strategic objectives. In Results That Last, Quint Studer explores the complex subject of performance improvement in a fresh, readable, and easy-to-grasp way. By standardizing certain business practices and leader behaviors, any company in any field can create an environment that allows it to achieve and sustain long-term results.--David F. Giannetto, coauthor of The Performance Power Grid: The Proven Method to Create and Sustain Superior Organizational Performance |
| quint studer books: The Great Employee Handbook Quint Studer, 2012 will update |
| quint studer books: Hardwiring Excellence Quint Studer, 2003-01-01 To make health care a better place for employees to work, physicians to practice medicine, and patirents to receive care. |
| quint studer books: Building a Vibrant Community: How Citizen-Powered Change Is Reshaping America Quint Studer, 2018-04-10 Every community wants to become a great place to live and work. The why is no mystery: We want to create a place our children and grandchildren will want to be. We also know the what: We need to attract investments, provide good jobs, and create lively downtowns where citizens will want to work, live, shop and play. What s usually missing is the how. In Building a Vibrant Community, Quint Studer addresses all three aspects, but mainly focuses on the last one. How can your community get from where it is now to where it wants to be? |
| quint studer books: 101 Answers to Questions Leaders Ask Quint Studer, 2005-04 Studer offers practical, prescriptive solutions to some of the many questions he's received from health care leaders around the USA. Informed by best practices in a national learning lab of health care organisations, Quint shares his insights on how to deliver excellent patient care, engage employees, and improve physician relations for access, growth and strong financial performance. In short, Quint's answers accelerate the leadership learning curve. Questions are organised by topic, making he book valuable as a reference point for specific issues or on-the-spot problem-solving. |
| quint studer books: A Culture of High Performance: Achieving Higher Quality at a Lower Cost Quint Studer, 2013-09 In healthcare, even the way we change has changed. Quint Studer's new book helps you hardwire the skills you need to perform at a higher level continuously. |
| quint studer books: Culture in Education Janet Pilcher, Quint Studer, 2014-08-30 |
| quint studer books: The Hcahps Handbook Quint Studer, Brian C. Robinson, Karen Cook (RN.), 2010-10 Hospitals have always felt pressure to provide excellent clinical care. And now that the Patient Protection and Affordable Care Act has been signed into law, that pressure has intensified. Increasingly, hospitals will face financial consequences for failing to live up to patient expectations of quality care. HCAHPS results are directly linked to reimbursement. But they're also a barometer for measuring clinical performance and quality improvement. When hospitals raise their HCAHPS results, they also have fewer falls, lower infection rates, fewer readmissions - all the factors that impact reimbursement. The HCAHPS Handbook is a practical resource filled with actionable tips proven to help hospitals improve patient perception of care. Because it's broken down by HCAHPS composites, readers can zero in on the parts of the survey that need attention. And the book provides a few carefully targeted tactics they can use to improve the results on each question. Best of all, these tactics are foundational. They build on what most hospitals (particularly those that have implemented Studer Group's Evidence Based Leadership framework) are already doing. It's about working smarter, not harder. And ultimately, it's about hardwiring the behaviors and processes that lead to consistent excellence - and creating a culture of always. |
| quint studer books: Strong Towns Charles L. Marohn, Jr., 2019-10-01 A new way forward for sustainable quality of life in cities of all sizes Strong Towns: A Bottom-Up Revolution to Build American Prosperity is a book of forward-thinking ideas that breaks with modern wisdom to present a new vision of urban development in the United States. Presenting the foundational ideas of the Strong Towns movement he co-founded, Charles Marohn explains why cities of all sizes continue to struggle to meet their basic needs, and reveals the new paradigm that can solve this longstanding problem. Inside, you’ll learn why inducing growth and development has been the conventional response to urban financial struggles—and why it just doesn’t work. New development and high-risk investing don’t generate enough wealth to support itself, and cities continue to struggle. Read this book to find out how cities large and small can focus on bottom-up investments to minimize risk and maximize their ability to strengthen the community financially and improve citizens’ quality of life. Develop in-depth knowledge of the underlying logic behind the “traditional” search for never-ending urban growth Learn practical solutions for ameliorating financial struggles through low-risk investment and a grassroots focus Gain insights and tools that can stop the vicious cycle of budget shortfalls and unexpected downturns Become a part of the Strong Towns revolution by shifting the focus away from top-down growth toward rebuilding American prosperity Strong Towns acknowledges that there is a problem with the American approach to growth and shows community leaders a new way forward. The Strong Towns response is a revolution in how we assemble the places we live. |
| quint studer books: Practicing Excellence Stephen C. Beeson, 2006 So much of a medical organisation's success rides on the leadership, conduct, and performance of its physicians. How does a health care organisation engage its physicians to lead by example? And how does a physician, in the midst of 25 appointments, 30 phone messages, hospital rounds, and the details of managing a clinical practice, do what needs to be done to foster satisfaction and loyalty among patients? This book eloquently answers these questions. Beeson has created a brilliant guide to implementing physician leadership and behaviour that will create a high-performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves. |
| quint studer books: Career Opportunities in Health Care Management Sharon Buchbinder, Jon Thompson, 2010-10-22 Career Opportunities in Healthcare Management is a concise, reader-friendly, introductory healthcare management book that covers a wide variety of career opportunities in a broad range of direct healthcare settings--such as hospitals, physician practices, nursing homes, and clinics--and non-direct health care settings, such as associations, managed care and health insurance companies, consulting firms, and medical supplier firms. Filled with first person accounts from health care managers working in the field, these profiles will engage the reader’s imagination, inform them of key issues associated with these important roles, as well as what makes these health care managers happy and eager to go to work in the morning. Beginning with an individualized 'Health Care Management Talent Quotient Quiz' and ending with a guide to finding a job in healthcare management, this hands on student-friendly and teacher-friendly text is the perfect resource for students of healthcare management, nursing, allied health, business administration, pharmacy, occupational therapy, public administration, and public health. Features: • The experienced authors use an active voice to grab the reader’s attention. • An individualized Health Care Management Talent Quotient Quiz to assess each student’s baseline aptitude and identify skills gaps that need to be addressed. • Over forty lively, first person profiles of health care managers working in the field covering everything from educational background and how they first became aware of health care management, through advice to future health care managers. • Detailed appendices that include: resources for learning more about health care management; sample programs of study; job hunting advice; frequently used terms in advertisements, sample position descriptions, do’s and don’ts of interviewing, and a sample cover letter and resume. |
| quint studer books: The Nurse Leader Handbook , 2010 |
| quint studer books: Leading from the Middle Scott Mautz, 2021-05-18 The definitive playbook for driving impact as a middle manager Leading from the Middle: A Playbook for Managers to Influence Up, Down, and Across the Organization delivers an insightful and practical guide for the backbone of an organization: those who have a boss and are a boss and must lead from the messy middle. Accomplished author and former P&G executive Scott Mautz walks readers through the unique challenges facing these managers, and the mindset and skillset necessary for managing up and down and influencing what happens across the organization. You’ll learn the winning mindset of the best middle managers, how to develop the most important skills necessary for managing from the middle, how to create your personal Middle Action Plan (MAP), and effectively influence: Up the chain of command, to your boss and those above them Down, to your direct reports and teams who report to you Laterally, to peers and teams you have no formal authority over Anyone in an organization who reports to someone and has someone reporting to them must lead from the middle. They are the most important group in an organization and have a unique opportunity to drive impact. Leading from the Middle explains how. |
| quint studer books: We Are All Leaders Fredrik Arnander, 2013-01-22 Leadership is not just for the execs in the corner office. It’s time we all stepped up and developed the mind of a leader. In a time of rapid technological change and economic uncertainty, businesses that thrive will do so through empowering employees at all levels to take an active role in leading themselves and their organisations to success. It's time that we all, at every stage of our careers, started to think proactively, take responsibility and excel in work. This is the new face of leadership – consensual and nonhierarchical. Scandinavian entrepreneur and business guru Fredrik Arnander outlines strategies and tools for transforming anyone into an effective leader. He offers a simple, straightforward, highly-practical approach to developing the leader mindset. And these aren't lessons from on high – they're clear and functional examples drawn from real life experiences. We Are All Leaders is all about empowerment – it will transform you into a confident, focused visionary...and can help you inspire that same passion in others. A refreshingly simple and practical guide to leadership for anyone who wants to progress in their work Based on the author's experience of running fast technology companies, creating agile and flexible organisations through leadership at all levels Lessons are taught via easy to follow dialogue between a mentor and apprentice, exchanges which emphasise teamwork and reciprocal learning Everyone should read this book. It provides useful insights and examples that will help you grow as a leader irrespective of whether you are just starting out in your career or if you are a seasoned CEO Rikard Steiber, Global Marketing Director, Mobile & Social, Google Shows us how real-world leadership succeeds both in daily business as well as in our everyday lives. Well-researched, the book speaks in human terms, with smart examples, and clearly defines the partnership between team leadership and persoanl growth Scott Raskin, CEO, Mindjet |
| quint studer books: Coaching Up! Inspiring Peak Performance When It Matters Most Jordan Fliegel, 2016-10-03 Connect, engage, motivate, and inspire using top coaching techniques Coaching Up! is about inspiring those who matter to you to achieve peak performance. Whether you are a coach, a business leader, a civic activist, a teacher, a counselor, or a parent, this book will offer you a powerful, highly effective way to connect to the people you care about and move them forward toward their best selves. In sports, coaches have developed ways of connecting with their players quickly in the heat of the battle, inspiring them to perform to their fullest potential and leave it all on the field. Interestingly, although these techniques have not been codified, great coaches have independently developed remarkably similar models. This book aligns these techniques and distills their essence into a fundamental skill set that anyone can use to connect with, support, and inspire his or her colleagues, teammates, friends, and family members. At its foundation, great coaching is based on a solid set of techniques that can be applied to all areas of life. Essentially, those skills boil down to forging authentic connections, providing genuine support, and offering concise direction. While our everyday pressures may be less intense than those of a championship, the long-term game is even more important. Why not borrow from the best to develop the skills and abilities to win every day? Inspire and motivate people to higher performance Improve communication in high-stakes situations Be more effective both professionally and socially Getting inside the way great coaching works gives you an unparalleled glimpse at the core of inspiration. A great coach can make the difference between a mediocre player and a world champion. What would that difference look like if you could inspire every colleague in your business? Everyone who matters to you in your personal life? You can be the source of empowerment and motivation that helps the people around you reach higher, go further, and achieve more. Coaching Up! gives you the game plan—and shows you how to run the plays. |
| quint studer books: Healing Physician Burnout Quint Studer, 2015 To Get Health System Leaders and Physicians Working Together, We Must Tackle Physician BurnoutThis is a book about physician burnout. It's also a book about physician engagement. Why? Because these two concepts are deeply connected. When physicians team up with the organizations they work for to pursue mutual goals, they are far less likely to burn out. And when organizations seek to prevent and treat physician burnout, they go a long way toward getting everyone--physicians included--working together to meet the same goals.There has never been a better time for organizations and physicians to join forces to make sure this happens. High rates of physician burnout and a rapid push toward integration demand it. And while it will surely be challenging, together we can create the right environment to facilitate massive change while keeping physicians physically, mentally, and emotionally strong. Healing Physician Burnout--written by healthcare performance expert Quint Studer in collaboration with George Ford, MD--explains how. You'll find:Evidence on why burnout is so high in physicians and why organizations should careTactics health system leaders can use to partner with physicians to help them avoid burnout--and to ensure that everyone is working toward the same goalsBurnout red flags leaders and physicians should watch for so that help may be provided early onPersonal profiles that tell of physicians' triumphs over burnout and showcase the passion and purpose that keep them perseveringActions physicians can take to heal their own burnout and help others to do so as wellPhysicians need understanding and empathy for the massive changes they must endure. While no one can stop the shift our industry is undergoing, we can create the kind of positive, supportive work environments that help physicians cope and, ultimately, thrive. |
| quint studer books: Masterful Leadership Michael E. Rindler, Jack H. Mitstifer, 2012-09-01 Masterful Leadership: Wisdom They Don't Teach in Business School is about character, integrity, and basic leadership skills that lead to exceptional performance. This book can help any leader to rise above good or great to achieve the pinnacle of performance: masterful leadership. Early-, mid-, and late-career healthcare leaders and physician leaders will find this book exceptionally informative. Quint Studer, Studer Group, describes Masterful Leadership. I am so glad I am reading this. I wish I had written this book. I am gaining skills and wisdom that will help me be a better leader. In addition to being a great read, the book is user-friendly. What a gift your book is to current and future healthcare leaders.Masterful Leadership is a quick read. In a few short hours, healthcare and physician leaders can apply this book's wisdom in their own organizations. This book is packed with timeless leadership skills, values, and wisdom they don't teach in business school. All of these skills can be learned and emulated. That is the beauty of masterful leadership. It can be practiced and perfected. Make the journey to become a masterful leader. Begin with this book. |
| quint studer books: The Mindful Leader Michael Bunting, 2016-08-22 The ultimate guide to becoming an extraordinary leader – while finding happiness, gaining authenticity, and banishing stress Integrating proven mindfulness practices and world-class leadership theory, The Mindful Leader is the essential guide for self-aware leadership. The book simplifies mindfulness principles and links them solidly to business benefits. It provides a practically-grounded template for leaders to develop unprecedented levels of self awareness, wellbeing and effectiveness. Research findings throughout the book detail the positive impact of mindfulness from the perspectives of brain science, psychology and leadership. International case studies from a variety of industries illustrate the everyday implementation of mindful leadership. You'll learn easy mindfulness practices that you can implement today and a practical framework for everyday mindful leadership. You'll also be given access to online resources for vision reflections, values clarification, mindfulness practices and more. Mindful leadership is a hot topic – but it's not as simple as when you become mindful, great leadership will spontaneously happen. This book serves as both mindfulness training and leadership training, clarifying the parallel while guiding you through the many points of intersection. Improve your leadership skills via context-specific mindfulness practices Learn mindfulness from a practical perspective, with real workplace skills Discover how leaders from around the world practice mindful leadership every day Understand the neuroscience link between mindfulness and great leadership Learn practices that deliver a deeper sense of integrity, authenticity, fulfillment and bottom-line results improvement Mindfulness provides real, practical tools for self-awareness, mental wellbeing, stress reduction and more. When practiced through a leadership lens, it becomes much more than just another leadership guide. Mindfulness transforms leadership as a whole, delivering real, lasting change that transcends typical leadership training. For a clear, concise framework of mindfulness at work, The Mindful Leader is the ideal guide for those serious about effective, sustainable leadership. |
| quint studer books: Influence and Impact Bill Berman, George B. Bradt, 2021-05-17 Optimize your career development by focusing on what your job requires and what your colleagues need Doing the right job the right way is critical to your professional success. Influence and Impact: Discover and Excel at What Your Organization Needs From You The Most provides an easy-to-follow, common-sense approach to building influence at any level of an organization. Accomplished leadership and executive coaches Bill Berman and George Bradt offer a fresh perspective on Evaluating what values, strengths and capabilities you bring to your role How you can develop new skills to increase your influence Determining if you are in the right place to have the greatest impact Through a trifecta of clear frameworks, accessible anecdotes, and pragmatic solutions, Influence and Impact shows the reader how to apply well-tested coaching tools to becoming more influential and achieving impact at work. If you have never worked with an executive coach—or even if you have—this book provides the concepts, techniques, and provocative questions to unpack personal paths to success. Perfect for executives, managers, leaders, and any professional who hopes to get a clearer picture of what their colleagues, superiors, and followers expect of them, Influence and Impact will allow to you refocus your efforts at work and obtain the results you’ve been looking for. |
| quint studer books: Introduction to Health Care Management Sharon B. Buchbinder, Nancy H. Shanks, 2016-03-28 This concise, reader-friendly, introductory healthcare management text covers a wide variety of healthcare settings, from hospitals to nursing homes and clinics. Filled with examples to engage the reader’s imagination, the important issues in healthcare management, such as ethics, cost management, strategic planning and marketing, information technology, and human resources, are all thoroughly covered. |
| quint studer books: Goal Mind Gary Westfal, 2020-07-15 Endorsed by some of the biggest names in business, politics, and military leadership, the book will help you formulate a plan, recognize opportunity, and compel you to act, bringing you the successful results that have eluded you for far too long. |
| quint studer books: Losing the News Alex Jones, 2009-09-02 In Losing the News, Pulitzer Prize-winning journalist Alex S. Jones offers a probing look at the epochal changes sweeping the media, changes which are eroding the core news that has been the essential food supply of our democracy. At a time of dazzling technological innovation, Jones says that what stands to be lost is the fact-based reporting that serves as a watchdog over government, holds the powerful accountable, and gives citizens what they need. In a tumultuous new media era, with cutthroat competition and panic over profits, the commitment of the traditional news media to serious news is fading. Indeed, as digital technology shatters the old economic model, the news media is making a painful passage that is taking a toll on journalistic values and standards. Journalistic objectivity and ethics are under assault, as is the bastion of the First Amendment. Jones characterizes himself not as a pessimist about news, but a realist. The breathtaking possibilities that the web offers are undeniable, but at what cost? Pundits and talk show hosts have persuaded Americans that the crisis in news is bias and partisanship. Not so, says Jones. The real crisis is the erosion of the iron core of news, something that hurts Republicans and Democrats alike. Losing the News depicts an unsettling situation in which the American birthright of fact-based, reported news is in danger. But it is also a call to arms to fight to keep the core of news intact. Praise for the hardcover: Thoughtful. --New York Times Book Review An impassioned call to action to preserve the best of traditional newspaper journalism. --The San Francisco Chronicle Must reading for all Americans who care about our country's present and future. Analysis, commentary, scholarship and excellent writing, with a strong, easy-to-follow narrative about why you should care, makes this a candidate for one of the best books of the year. --Dan Rather |
| quint studer books: The Trophy Kids Grow Up Ron Alsop, 2008-11-03 The first wave of the Millennial Generation—born between 1980 and 2001—is entering the work force, and employers are facing some of the biggest management challenges they’ve ever encountered. They are trying to integrate the most demanding and most coddled generation in history into a workplace shaped by the driven baby-boom generation. Like them or not, the millennials are America future work force. They are actually a larger group than the boomers—92 million vs. 78 million. The millennials are truly trophy kids, the pride and joy of their parents who remain closely connected even as their children head off to college and enter the work force. Millennials are a complex generation, with some conflicting characteristics. Although they’re hard working and achievement oriented, most millennials don’t excel at leadership and independent problem solving. They want the freedom and flexibility of a virtual office, but they also want rules and responsibilities to be spelled out explicitly. “It’s all about me,” might seem to be the mantra of this demanding bunch of young people, yet they also tend to be very civic-minded and philanthropic. This book will let readers meet the millennials and learn how this remarkable generation promises to stir up the workplace and perhaps the world. It provides a rich portrait of the millennials, told through the eyes of millennials themselves and from the perspectives of their parents, educators, psychologists, recruiters, and corporate managers. Clearly, the millennials represent a new breed of student, worker, and global citizen, and this book explores in depth their most salient attributes, particularly as they are playing out in the workplace. It also describes how companies are changing tactics to recruit millennials in the Internet age and looks at some of this generation’s dream jobs. |
| quint studer books: The Leadership Pill Kenneth Blanchard, Marc Muchnick, 2003-09-08 In the bestselling tradition of Whale Done! and The One Minute Manager, Ken Blanchard and Marc Muchnick’s entertaining and inspiring new book is a parable about the competition between two leaders with totally different management styles—a story that reveals the ingredients of truly effective leadership. How can you become a more successful manager, a stronger team leader, and a motivator who gets the best results from a group? Ken Blanchard and Marc Muchnick's The Leadership Pill provides the answer. Consider this tantalizing possibility: What if there were a pill that could actually stimulate the natural powers of the mind and body to provide leadership? In the story, an amazing new pill heightens one leader's powers, but contains the wrong ingredients, stimulating him in an obsessive and shortsighted direction with disastrous results. In contrast, the Effective Leader, working without a pill, proclaims that only through sustainability can our teams remain motivated and successful. An inspiring and supportive leader, he supplies the right ingredients, earning his team's respect and trust with a blend of integrity, partnership, and affirmation. The hard-won result is a highly motivated team producing consistent top performance and genuine success. Ultimately it is recognized that leadership for a lifetime is much easier to digest than a pill for leaders looking for a quick fix. Destined to be a transforming experience for countless readers, The Leadership Pill shows business managers at any level how to apply the right techniques for getting both results and the commitment of their people, even when the pressure to perform is high. |
| quint studer books: The Mistakes That Make Us Mark Graban, 2023-06-27 “At last! A book about errors, flubs, and screwups that pushes beyond platitudes and actually shows how to enlist our mistakes as engines of learning, growth, and progress. Dive into The Mistakes That Make Us and discover the secrets to nurturing a psychologically safe environment that encourages the small experiments that lead to big breakthroughs.” DANIEL H. PINK, #1 NEW YORK TIMES BESTSELLING AUTHOR OF DRIVE, WHEN, AND THE POWER OF REGRET We all make mistakes. What matters is learning from them, as individuals, teams, and organizations. The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation is an engaging, inspiring, and practical book by Mark Graban that presents an alternative approach to mistakes. Rather than punishing individuals for human error and bad decisions, Graban encourages us to embrace and learn from them, fostering a culture of learning and innovation. Sharing stories and insights from his popular podcast, “My Favorite Mistake,” along with his own work and career experiences, Graban show how leaders can cultivate a culture of learning from mistakes. Including examples from manufacturing, healthcare, software, and two whiskey distillers, the book explores how organizations of all sizes and industries can benefit from this approach. In the book, you'll find practical guidance on adopting a positive mindset towards mistakes. It teaches you to acknowledge and appreciate them, take necessary measures to avoid them while gaining knowledge from the ones that occur. Additionally, it emphasizes creating a safe environment to express mistakes and encourages responding constructively by emphasizing learning over punishment. Developing a culture of learning from mistakes through psychological safety is essential in effective leadership and organizational success. Leaders must lead by example and demonstrate kindness to themselves and others by accepting their own blunders instead of solely pushing for more courage from their team. This approach, as Graban highlights, fosters a positive and productive work environment. The Mistakes That Make Us is a must-read for anyone looking to create a stronger organization that produces better results, including lower turnover, more improvement and innovation, and better bottom-line performance. Whether you are a startup founder or an aspiring leader in a larger company, this book will inspire you to lead with kindness and humility, and show you how mistakes can make things right. Table of Contents: Chapter One: Think Positively Chapter Two: Admit Mistakes Chapter Three: Be Kind Chapter Four: Prevent Mistakes Chapter Five: Help Everyone to Speak Up Chapter Six: Choose Improvement, Not Punishment Chapter Seven: Iterate Your Way to Success Chapter Eight: Cultivate Forever Afterword End Notes List of Podcast Guests Mentioned in the Book More Praise for the Book ”Making mistakes is not a choice. Learning from them is. Whether we admit it or not, mistakes are the raw material of potential learning and the means by which we progress and move forward. Mark Graban's The Mistakes That Make Us is a brilliant treatment of this topic that helps us frame mistakes properly, detach them from fear, and see them as expectations, not exceptions. This book's ultimate contribution is helping us realize that creating a culture of productive mistake-making accelerates learning, confidence, and success.” TIMOTHY R. CLARK, PHD, AUTHOR OF THE 4 STAGES OF PSYCHOLOGICAL SAFETY, CEO OF LEADERFACTOR |
| quint studer books: Lean Hospitals Mark Graban, 2016-06-30 Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. Lean Hospitals, Third Edition explains how to use the Lean methodology and mindsets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line. This updated edition of a Shingo Research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization. The second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean Design, and other topics. Additional examples, case studies, and explanations are also included throughout the book. Mark Graban is also the co-author, with Joe Swartz, of the book Healthcare Kaizen: Engaging Frontline Staff in Sustainable Continuous Improvements, which is also a Shingo Research Award recipient. Mark and Joe also wrote The Executive’s Guide to Healthcare Kaizen. |
| quint studer books: Inspired Nurse Rich Bluni, 2013-07-19 The same qualities that make nursing so deeply rewarding can also make it a challenge, over time, to sustain your energy and passion. Learn to maintain and recapture those elusive qualities. |
| quint studer books: The HCAHPS Handbook 2nd Edition Lyn Ketelsen, Karen Cook (RN), Bekki Kennedy, 2014-08-15 Are your HCAHPS results on track? Our revised and updated version of The HCAHPS Handbook includes the newest information and the latest tactics that enable you to provide the exceptional quality of care your patients expect and deserve. With fresh evidence harvested from organizations across the nation, The HCAHPS Handbook shares proven strategies for moving metrics on all HCAHPS questions, and more importantly, how to successfully deploy the tactics that will have a lasting impact on patients and the experience of care. |
| quint studer books: An Anglo-Norman Reader Jane Bliss, 2018-02-08 This book is an anthology with a difference. It presents a distinctive variety of Anglo-Norman works, beginning in the twelfth century and ending in the nineteenth, covering a broad range of genres and writers, introduced in a lively and thought-provoking way. Facing-page translations, into accessible and engaging modern English, are provided throughout, bringing these texts to life for a contemporary audience. The collection offers a selection of fascinating passages, and whole texts, many of which are not anthologised or translated anywhere else. It explores little-known byways of Arthurian legend and stories of real-life crime and punishment; women’s voices tell history, write letters, berate pagans; advice is offered on how to win friends and influence people, how to cure people’s ailments and how to keep clear of the law; and stories from the Bible are retold with commentary, together with guidance on prayer and confession. Each text is introduced and elucidated with notes and full references, and the material is divided into three main sections: Story (a variety of narrative forms), Miscellany (including letters, law and medicine, and other non-fiction), and Religious (saints' lives, sermons, Bible commentary, and prayers). Passages in one genre have been chosen so as to reflect themes or stories that appear in another, so that the book can be enjoyed as a collection or used as a resource to dip into for selected texts. This anthology is essential reading for students and scholars of Anglo-Norman and medieval literature and culture. Wide-ranging and fully referenced, it can be used as a springboard for further study or relished in its own right by readers interested to discover Anglo-Norman literature that was written to amuse, instruct, entertain, or admonish medieval audiences. |
| quint studer books: If Disney Ran Your Hospital Fred Lee, 2004 Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals - both provide an experience, not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1/2 principles that will help hospitals gain the competitive advantage that comes from being seen as the best by their own employees, consumers, and community. |
| quint studer books: Eat that Cookie! Liz Jazwiec, 2009 Make Workplace Positivity Pay Off ... For Individuals, Teams and Organizations Is it possible to create a positive workforce in negative times? Yes, it is, says speaker, strategist and consultant Liz Jazwiec, RN. But first you have to get real about how tough a job in healthcare really is. About the negative things you and your staff members do to make it even tougher. In her new book, Eat THAT Cookie! How Workplace Positivity Pays Off...For Individuals, Teams and Organizations, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style -after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace. (Hint: better patient service, improved efficiencies and lower employee turnover all make the list.) Funny, inspiring and relatable, Eat THAT Cookie! is packed with realistic, down-to-earth tactics leaders can use right now to infuse positivity into their culture. Why hokeyness - in the form of giant smiley face cookies and no-negativity days - actually works. Readers will learn: How to decree and enforce mandatory fun so that it s really, well, fun Guidelines for doing celebrations the right way Strategies for dealing with queens, poisoners, complainers and other problem people How not to succumb to process paralysis Why victim thinking is so destructive, and how to eliminate it from the organization How to stop judging shoe-heel smashers, pants unzippers, and other irritating patients For the first 18 years of my career I used to say that if we could just get some decent patients I would love my work! says Liz. But the perfect clientele doesn t exist. And guess what? I can have a good day anyway. I ve found that happiness is a decision anywhere, any time, in any economy. Put the tips in Eat THAT Cookie! into practice, you ll be amazed by the rapid improvements you see in your organization - in terms of energy, focus, productivity and yes, happiness. |
| quint studer books: Mayo Clinic Strategies to Reduce Burnout Stephen Swensen, Stephen J. Swensen, Tait Shanafelt, Tait D. Shanafelt, 2020 Mayo Clinic Strategies to Reduce Burnout: 12 Actions to Create the Ideal Workplace tells a story of hope for professional fulfillment and well-being through organizational interventions that nurture positivity and push negativity aside. The authors provide a road map based on their experience in quality, department operations, leadership and organization development, management, safe havens, and care teams. They draw from their roles as president, chief wellness officer, chief quality officer, associate dean, chair, principal investigator, senior fellow, and board director. |
| quint studer books: Get Out of Your Own Way Mark Goulston, Philip Goldberg, 1996-02-01 Practical, proven self help steps show how to transform 40 common self-defeating behaviors, including procrastination, envy, obsession, anger, self-pity, compulsion, neediness, guilt, rebellion, inaction, and more. |
| quint studer books: The Real-Life MBA: The no-nonsense guide to winning the game, building a team and growing your career Jack Welch, Suzy Welch, 2015-04-14 Business authors Jack and Suzy Welch return, nearly a decade after publishing their international bestseller, Winning, to tackle the most pressing business challenges in the modern world. From creating winning strategies to leading and managing others The Real Life MBA acts as an essential guide for every person in business today – and tomorrow. |
| quint studer books: Proud But Never Satisfied Bob Page, Tammy Peterman, 2020-10-26 |
| quint studer books: Ideology and Elite Conflicts Messay Kebede, 2011 Why did reasonable demands of Ethiopian masses for change lead not only to the overthrow of Emperor Haile Selassie, but also to a radical revolution that caused civil wars, economic decline, secession, and ethnic politics, all in the name of socialist equality and freedom? The answer of the book is that elite conflicts over scarce resources promoted mutually exclusive struggles for power, and so mobilized ideologies suitable for zero sum politics, of which radical revolutions are typical expressions. |
| quint studer books: The Nurse Leader Coach Rose O. Sherman, 2019-02-18 Whether you are a beginning manager or a seasoned expert, leadership in nursing today is challenging. To win the talent war and become the boss that no one wants to leave, you need to add individualized coaching to your leadership toolbox. The Nurse Leader Coach gives you the tools you need to change from being a manager to a leader coach. |
| quint studer books: For the Love of Cities Peter Kageyama, 2011 The mutual love affair between people and their place is one of the most powerful influences in our lives, yet rarely thought of in terms of a relationship. As cities begin thinking of themselves as engaged in a relationship with their citizens, and citizens begin to consider their emotional connections with their places, we open up new possibilities in community, social and economic development by including the most powerful of motivators-the human heart-in our toolkit of city-making.The book explores what makes cities lovable, what motivates ordinary citizens to do extraordinary things for their places and how some cities, such as New Orleans, Detroit, and Cleveland are using that energy to fill in the gaps that official city makers have left as resources have disappeared. Meet those amazing people who are truly in love with their cities and learn how they are key to the future development of our communities. Praise for the book: What Kageyama has done is to introduce the vital piece into the urban discussion-- the matter of love; the piece without which all city building must fail, for love the corner stone of civic citizenship. It takes some bravura and acumen to champion the subject of love in the urban forum that wants to quantify, when only love qualifies and justifies the discussion of cities. Mr. Kageyama goes one step further. He provides precious indicators. Many city thinkers will follow suit, but for the time being, this is the essential book. Pier Giorgio Di Cicco Poet Laureate Emeritus, Toronto, Ontario Author of Municipal Mind: Manifestos for The Creative City For the Love of Cities succeeds in putting an exclamation point on the exceptional value of deepening the relationship that city dwellers feel for their neighborhoods by adding amenities such as parks, outdoor cafes, art galleries, trees, flowers and even sidewalks to create a meaningful sense of place. It also explores the often hidden added value of creative entrepreneurs in creating a sense of place that attracts, nurtures and retains citizens. The book is a love note from Author Peter Kageyama to cities everywhere that will prompt you to more closely examine your own relationship with where you live, work and play. Diane Egner Publisher and Managing Editor, 83 Degrees Media Former Book Editor, The Tampa Tribune For the Love of Cities is a must read for city changemakers. Jeff Slobotski Silicon Prairie News & Founder, Big Omaha Peter has captured something very important... love. When we love a city, we are committed to it, we engage with it, we care for it, we give our best to it. A city that is loved also gives back. It makes those who live there feel enriched. And so you have a virtuous cycle. Charles Landry Author of The Creative City: A Toolkit for Urban Innovators and The Art of City Making |
| quint studer books: The Busy Leader's Handbook Quint Studer, 2019-09-24 A comprehensive book of “need-to-know” insights for busy leaders Being a great leader means getting the fundamentals right. It also means consistently doing the “little things” that make a positive difference in the lives of employees, customers, and other stakeholders. The Busy Leader’s Handbook: How to Lead People and Places That Thrive is a practical, easy-to-use book filled with gentle reminders of what we should be doing every day—especially when work is at its most intense. The Handbook is packed with proven best practices, tools, tips, and tactics for engaging employees, revitalizing cultures, delighting customers, and building high-performance companies. Short, succinct, and accessible, each chapter is “stand-alone,” offering helpful advice for meeting common business challenges. Plus, the strategies, approaches, and tactics are designed to be put into action immediately. Best-selling author, businessman, visionary, and entrepreneur Quint Studer draws on his 30-plus years of experience in helping organizations of all sizes and leaders at every level reach peak performance. Comprehensive in scope, his book overflows with insights and practical advice to help you make smart leadership decisions. For example: Why putting the right foundational structures in place early on creates clarity and heads off problems that cause businesses to struggle and fail The importance of followership: why being a good leader requires that you first be a good follower Why we tend to run from self-disruption and a sense of being unsettled (and how to learn to embrace them instead) Why leaders should seek consent, not consensus How to engage employees and create a positive workplace culture How to help employees find meaning and purpose in their work How to conduct difficult conversations and resolve conflicts—and why having these skills (or not) can make or break you as a leader Advice for attracting and hiring the best talent, retaining them over time, and dealing with the low performers who drive them away Why mentoring is so powerful and how to encourage it inside your company Tips and tactics for seeing the world through your customer’s eyes How to reduce customer anxiety (and encourage them to buy) with the right words at the right times for the right reasons The Busy Leader’s Handbook functions as a desk reference and pocket guide for anyone in a leadership position. It’s also a great training tool for onboarding new leaders. Whether you work for a start-up, a small or mid-size business, or a large corporation, this book will change how you think, inspire you to do your job better—and help your organization thrive. |
| quint studer books: Survival and Modernization--Ethiopia's Enigmatic Present Messay Kebede, 1999 This book tackles the enigmatic question of Ethiopia's failure to modernise in spite of an absence of the major problems and deficiencies usually invoked to explain under-development. Combining sociological, political and philosophical analysis, it attempts to explain where things went wrong in the country's post colonial development and how instead of moving forward, the country has stagnated in the past. |
Books - Quint Studer
Explore Quint’s collection of books below: In his new book, The Calling: Why Healthcare Is So Special, Quint Studer has pulled together a lifetime’s worth of stories and insights designed to …
Leadership and Improvement Books | Studer Education
Quint Studer. How do you take your organization to the next level? With passion, purpose, and worthwhile work. In Hardwiring Excellence, Quint Studer helps health care professionals to …
Amazon.com: Quint Studer: books, biography, latest update
Quint has a great love for teaching his leadership insights in books: he has authored nine of them. His first book, BusinessWeek bestseller Hardwiring Excellence, is one of the most read …
Books by Quint Studer (Author of Hardwiring Excellence) - Goodreads
Quint Studer has 27 books on Goodreads with 4241 ratings. Quint Studer’s most popular book is Hardwiring Excellence: Purpose, Worthwhile Work, Making a D...
Quint Studer – Audio Books, Best Sellers, Author Bio - Audible.com
Nov 8, 2012 · His first book, BusinessWeek bestseller Hardwiring Excellence, is one of the most read leadership books ever written for healthcare. More than 700,000 copies are in circulation. …
Quint Studer Books | List of books by author Quint Studer - ThriftBooks
Looking for books by Quint Studer? See all books authored by Quint Studer, including Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference, and Results That Last: …
Quint Studer
In his best-selling book, Hardwiring Excellence, which was published in 2003, Studer credits two elementary school teachers in La Grange, Illinois for boosting his confidence and ultimately …
Hardwiring Excellence: Purpose, Worthwhile Work, Making a …
Jan 1, 2003 · In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient …
Results That Last: Hardwiring Behaviors That Will Take Your …
Oct 19, 2007 · In Results That Last, Quint Studer explores the complex subject of performance improvement in a fresh, readable, and easy-to-grasp way. By standardizing certain business …
Hardwiring excellence by Quint Studer | Open Library
Jan 1, 2023 · Hardwiring excellence: Purpose, Worthwhile work, Making a difference. Add another edition? No community reviews have been submitted for this work.
Books - Quint Studer
Explore Quint’s collection of books below: In his new book, The Calling: Why Healthcare Is So Special, Quint Studer has pulled together a lifetime’s worth of stories and insights designed to …
Leadership and Improvement Books | Studer Education
Quint Studer. How do you take your organization to the next level? With passion, purpose, and worthwhile work. In Hardwiring Excellence, Quint Studer helps health care professionals to …
Amazon.com: Quint Studer: books, biography, latest update
Quint has a great love for teaching his leadership insights in books: he has authored nine of them. His first book, BusinessWeek bestseller Hardwiring Excellence, is one of the most read …
Books by Quint Studer (Author of Hardwiring Excellence) - Goodreads
Quint Studer has 27 books on Goodreads with 4241 ratings. Quint Studer’s most popular book is Hardwiring Excellence: Purpose, Worthwhile Work, Making a D...
Quint Studer – Audio Books, Best Sellers, Author Bio - Audible.com
Nov 8, 2012 · His first book, BusinessWeek bestseller Hardwiring Excellence, is one of the most read leadership books ever written for healthcare. More than 700,000 copies are in circulation. …
Quint Studer Books | List of books by author Quint Studer - ThriftBooks
Looking for books by Quint Studer? See all books authored by Quint Studer, including Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference, and Results That Last: …
Quint Studer
In his best-selling book, Hardwiring Excellence, which was published in 2003, Studer credits two elementary school teachers in La Grange, Illinois for boosting his confidence and ultimately …
Hardwiring Excellence: Purpose, Worthwhile Work, Making a …
Jan 1, 2003 · In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient …
Results That Last: Hardwiring Behaviors That Will Take Your …
Oct 19, 2007 · In Results That Last, Quint Studer explores the complex subject of performance improvement in a fresh, readable, and easy-to-grasp way. By standardizing certain business …
Hardwiring excellence by Quint Studer | Open Library
Jan 1, 2023 · Hardwiring excellence: Purpose, Worthwhile work, Making a difference. Add another edition? No community reviews have been submitted for this work.
