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| pdf itil: ITIL Version 3 at a Glance John O. Long, 2008-07-18 ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation. |
| pdf itil: ITIL Practitioner Guidance , 2016 This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. |
| pdf itil: The Official Introduction to the ITIL Service Lifecycle OGC - Office of Government Commerce, 2007-05-30 ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles. |
| pdf itil: ITIL 4 Master Pack (PDF) AXELOS, The 'ITIL 4 Master Pack' comprises of ITIL 4 Foundation and all five Higher Level publications. Managing professional: create, deliver and support (ISBN 9780113316335); Managing professional: drive stakeholder value (ISBN 978011331373); Managing professional: high-velocity IT (ISBN 9780113316410); Managing professional: direct, plan and improve (ISBN 9780113316458); ITIL 4 strategic leader: digital and IT strategy (ISBN 9780113316496); ITIL foundation (4th ed) (ISBN 9780113316069). Their audience ranges from those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL 4 Master |
| pdf itil: Implementing Itil Change And Release Management Klosterboer, 2009-09 |
| pdf itil: Become ITIL® 4 Foundation Certified in 7 Days Abhinav Krishna Kaiser, 2020-11-26 Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. What You Will Learn Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts Who This Book Is For Professionals from the IT services industry |
| pdf itil: ITIL Service Strategy Great Britain. Cabinet Office, Great Britain. Stationery Office, 2011 This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions. |
| pdf itil: ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition Claire Agutter, 2020-04-14 ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus. |
| pdf itil: ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition Claire Agutter, 2020-04-28 ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus. |
| pdf itil: Information Technology Governance and Service Management: Frameworks and Adaptations Cater-Steel, Aileen, 2008-08-31 Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation. |
| pdf itil: ITIL Foundation Exam Study Guide Liz Gallacher, Helen Morris, 2012-08-15 Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you. |
| pdf itil: Law, Policy, and Technology: Cyberterrorism, Information Warfare, and Internet Immobilization Reich, Pauline C., 2012-06-30 This book provides relevant frameworks and best practices as well as current empirical research findings for professionals who want to improve their understanding of the impact of cyber-attacks on critical infrastructures and other information systems essential to the smooth running of society, how such attacks are carried out, what measures should be taken to mitigate their impact--Provided by publisher. |
| pdf itil: Service strategy Great Britain. Office of Government Commerce, 2007-05-30 This volume provides guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions. |
| pdf itil: ITIL For Dummies Peter Farenden, 2012-04-23 ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects |
| pdf itil: Frameworks for ICT Policy: Government, Social and Legal Issues Adomi, Esharenana E., 2010-07-31 Frameworks for ICT Policy: Government, Social and Legal Issues is a reference on ICT policy framework and a guide to those who are involved in ICT policy formulation, implementation, adoption, monitoring, evaluation and application. This comprehensive publication provides background information for scholars and researchers who are interested in carrying out research on ICT policies and promotes the understanding of policies guiding technology. |
| pdf itil: Advanced Methodologies and Technologies in Government and Society Khosrow-Pour, D.B.A., Mehdi, 2018-11-02 Governments must continuously update policies, laws, and legislation as the world continues to rapidly evolve due to technologies and changing cultural perspectives. To streamline policy creation and implementation, governments seek new and efficient methods to ensure their citizens’ and communities’ safety while also encouraging citizen participation. Advanced Methodologies and Technologies in Government and Society provides research on emerging methodologies in effective governing including sections on public sector management and socioeconomic development. While highlighting the challenges facing government officials and law enforcement such as crisis response and natural disaster management, this book shows how technology use can make those areas of government more efficient and improve preventative measures. This book is an ideal resource for law enforcement, government officials and agencies, policymakers, public servants, citizen activists, researchers, and political leaders seeking cutting-edge information to strengthen their government’s relationship with society and their constituents while also strengthening their policy measures through new technology and methods. |
| pdf itil: Implementing Digital Forensic Readiness Jason Sachowski, 2019-05-29 Implementing Digital Forensic Readiness: From Reactive to Proactive Process, Second Edition presents the optimal way for digital forensic and IT security professionals to implement a proactive approach to digital forensics. The book details how digital forensic processes can align strategically with business operations and an already existing information and data security program. Detailing proper collection, preservation, storage, and presentation of digital evidence, the procedures outlined illustrate how digital evidence can be an essential tool in mitigating risk and redusing the impact of both internal and external, digital incidents, disputes, and crimes. By utilizing a digital forensic readiness approach and stances, a company’s preparedness and ability to take action quickly and respond as needed. In addition, this approach enhances the ability to gather evidence, as well as the relevance, reliability, and credibility of any such evidence. New chapters to this edition include Chapter 4 on Code of Ethics and Standards, Chapter 5 on Digital Forensics as a Business, and Chapter 10 on Establishing Legal Admissibility. This book offers best practices to professionals on enhancing their digital forensic program, or how to start and develop one the right way for effective forensic readiness in any corporate or enterprise setting. |
| pdf itil: Factory Planning Manual Michael Schenk, Siegfried Wirth, Egon Müller, 2009-10-29 The central purpose of this book is to impart knowledge, skills and practical - plementation methods for the planning and operation of adaptable production - cilities and factories. It addresses planning methods and procedures for various types of production facility up to and including entire factories, and is aimed at practicing factory planners and students alike. The book provides facts and demonstrates practical processes using case studies for the purposes of illustration, so that ultimately skills can be acquired that make independent practical implementation and app- cation possible. It is based on up-to-the-minute practical experience and univ- sally applicable knowledge of the planning and technological design of adaptable production facilities (manufacturing and assembly) and factories. In comparison to existing, thematically-similar reference books, what is in- vative about this manual is that it provides the impulse for a more flexible pl- ning approach for the efficient design of adaptable production facilities using - sponsive, unconventional planning and organizational solutions. The book aims to provide a way of integrating systematic and situation-driven planning methods in a meaningful way. Situation-driven planning is becoming increasingly important to production facilities in these fast-moving times of change, in particular in terms of resource and energy efficiency. Existing technical and organizational course of action in terms of resources (both human and technical) need to be selected for the specific case at hand, and changes (to workshops, products, processes and equ- ment) need to be managed. |
| pdf itil: Effective IT Service Management Rob Addy, 2010-11-19 This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products. |
| pdf itil: Systems, Software and Services Process Improvement Christian Kreiner, Rory V. O'Connor, Alexander Poth, Richard Messnarz, 2016-08-31 This volume constitutes the refereed proceedings of the 23rd EuroSPI conference, held in Graz, Austria, in September 2016.The 15 revised full papers presented together with 14 selected key notes and workshop papers were carefully reviewed and selected from 51 submissions. They are organized in topical sections on SPI and the ISO/IEC 29110 standard; communication and team issues in SPI; SPI and assessment; SPI in secure and safety critical environments; SPI initiatives; GamifySPI; functional safety; supporting innovation and improvement. |
| pdf itil: ITIL 4 Strategic Leader AXELOS, 2020-09-25 The ITIL 4: Digital and IT Strategy forms one publication of the Higher-Level guidance towards the Strategic Leader designation, following ITIL 4 Foundation. |
| pdf itil: Passing Your ITIL Foundation Exam The Stationery Office, 2012 Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid Passing your ITIL Foundation Exam - 2011 Edition is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management. The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology - plus information on the qualification scheme and the exam itself. Key features: Topics are presented in a logical easy-to-absorb structure. A fictional case study helps to bring service management to life. Mind maps summarize content at the end of chapters |
| pdf itil: Business Survival Michelle Sollicito, 2002-04-01 “Business Survival – a Guide to Business Continuity Planning and Disaster Recovery” is for experienced and inexperienced, technical, and non-technical personnel who are interested in the need for Business Continuity Planning within their organizations. These personnel include: Senior and Executive management, the decision-makers who make budgetary decisions Business Continuity Managers and their teams Chief Information Officers, who ensure the implementation of the Disaster Recovery elements of the Business Continuity Plan and play a large role in (and perhaps even manage or oversee) the Business Continuity Process The IT security program manager, who implements the security program IT managers and system owners of system software and/or hardware used to support IT functions. Information owners of data stored, processed, and transmitted by the IT systems Business Unit owners and managers who are responsible for the way in which their own unit fits into the overall Business Continuity Plan, but especially Facilities Managers, who are responsible for the way the buildings are evacuated and secured, providing floor plans and information to Emergency Services, etc. Human Resources Managers who are responsible for the “people” elements of the Business Continuity Plan Communications and PR Managers who are responsible for the communications policies that form part of the Business Continuity Plan Technical support personnel (e.g. network, system, application, and database administrators; computer specialists; data security analysts), who manage and administer security for the IT systems Information system auditors, who audit IT systems IT consultants, who support clients in developing, implementing and testing their Business Continuity Plans |
| pdf itil: New Applications in IT Standards: Developments and Progress Jakobs, Kai, 2010-01-31 Provides essential research on developing, teaching, and implementing standards in global organizations and institutions. |
| pdf itil: Implementing Itil Configuration Management Larry Klosterboer, 2008 |
| pdf itil: ITIL 4 High-Velocity IT Axelos, 2020-02 ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. |
| pdf itil: Encyclopedia of Information Science and Technology, Fourth Edition Khosrow-Pour, D.B.A., Mehdi, 2017-06-20 In recent years, our world has experienced a profound shift and progression in available computing and knowledge sharing innovations. These emerging advancements have developed at a rapid pace, disseminating into and affecting numerous aspects of contemporary society. This has created a pivotal need for an innovative compendium encompassing the latest trends, concepts, and issues surrounding this relevant discipline area. During the past 15 years, the Encyclopedia of Information Science and Technology has become recognized as one of the landmark sources of the latest knowledge and discoveries in this discipline. The Encyclopedia of Information Science and Technology, Fourth Edition is a 10-volume set which includes 705 original and previously unpublished research articles covering a full range of perspectives, applications, and techniques contributed by thousands of experts and researchers from around the globe. This authoritative encyclopedia is an all-encompassing, well-established reference source that is ideally designed to disseminate the most forward-thinking and diverse research findings. With critical perspectives on the impact of information science management and new technologies in modern settings, including but not limited to computer science, education, healthcare, government, engineering, business, and natural and physical sciences, it is a pivotal and relevant source of knowledge that will benefit every professional within the field of information science and technology and is an invaluable addition to every academic and corporate library. |
| pdf itil: Continual service improvement , 2007-05-30 This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels. |
| pdf itil: Autonomic Computing Manish Parashar, Salim Hariri, 2018-10-03 The complexity of modern computer networks and systems, combined with the extremely dynamic environments in which they operate, is beginning to outpace our ability to manage them. Taking yet another page from the biomimetics playbook, the autonomic computing paradigm mimics the human autonomic nervous system to free system developers and administrators from performing and overseeing low-level tasks. Surveying the current path toward this paradigm, Autonomic Computing: Concepts, Infrastructure, and Applications offers a comprehensive overview of state-of-the-art research and implementations in this emerging area. This book begins by introducing the concepts and requirements of autonomic computing and exploring the architectures required to implement such a system. The focus then shifts to the approaches and infrastructures, including control-based and recipe-based concepts, followed by enabling systems, technologies, and services proposed for achieving a set of self-* properties, including self-configuration, self-healing, self-optimization, and self-protection. In the final section, examples of real-world implementations reflect the potential of emerging autonomic systems, such as dynamic server allocation and runtime reconfiguration and repair. Collecting cutting-edge work and perspectives from leading experts, Autonomic Computing: Concepts, Infrastructure, and Applications reveals the progress made and outlines the future challenges still facing this exciting and dynamic field. |
| pdf itil: ADKAR Jeff Hiatt, 2006 In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change. |
| pdf itil: Official (ISC)2 Guide to the CISSP CBK Adam Gordon, 2015-04-08 As a result of a rigorous, methodical process that (ISC) follows to routinely update its credential exams, it has announced that enhancements will be made to both the Certified Information Systems Security Professional (CISSP) credential, beginning April 15, 2015. (ISC) conducts this process on a regular basis to ensure that the examinations and |
| pdf itil: Cloud Computing for Teaching and Learning: Strategies for Design and Implementation Chao, Lee, 2012-04-30 With its cost efficiency, enabling of collaboration and sharing of resources, and its ability to improve access, cloud computing is likely to play a big role in the classrooms of tomorrow. Cloud Computing for Teaching and Learning: Strategies for Design and Implementation provides the latest information about cloud development and cloud applications in teaching and learning. The book alsos include empirical research findings in these areas for professionals and researchers working in the field of e-learning who want to implement teaching and learning with cloud computing, as well as provide insights and support to executives concerned with cloud development and cloud applications in e-learning communities and environments. |
| pdf itil: IT Capability Maturity FrameworkTM (IT-CMFTM) 2nd edition Jim Kenneally, Marian Carcary, Martin Curley, 2016-06-15 Business organizations, both public and private, are constantly challenged to innovate and generate real value. CIOs are uniquely well-positioned to seize this opportunity and adopt the role of business transformation partner, helping their organizations to grow and prosper with innovative, IT-enabled products, services and processes. To succeed in this, however, the IT function needs to manage an array of inter-related and inter-dependent disciplines focused on the generation of business value. In response to this need, the Innovation Value Institute, a cross-industry international consortium, developed the IT Capability Maturity FrameworkTM (IT-CMFTM). This second edition of the IT Capability Maturity FrameworkTM (IT-CMFTM) is a comprehensive suite of tried and tested practices, organizational assessment approaches, and improvement roadmaps covering key IT capabilities needed to optimize value and innovation in the IT function and the wider organization. It enables organizations to devise more robust strategies, make better-informed decisions, and perform more effectively, efficiently and consistently. IT-CMF is: • An integrated management toolkit covering 36 key capability management disciplines, with organizational maturity profiles, assessment methods, and improvement roadmaps for each. • A coherent set of concepts and principles, expressed in business language, that can be used to guide discussions on setting goals and evaluating performance. • A unifying (or umbrella) framework that complements other, domain-specific frameworks already in use in the organization, helping to resolve conflicts between them, and filling gaps in their coverage. • Industry/sector and vendor independent. IT-CMF can be used in any organizational context to guide performance improvement. • A rigorously developed approach, underpinned by the principles of Open Innovation and guided by the Design Science Research methodology, synthesizing leading academic research with industry practitioner expertise ‘IT-CMF provides us with a structured and systematic approach to identify the capabilities we need, a way to assess our strengths and weaknesses, and clear pathways to improve our performance.’ Suresh Kumar, Senior Executive Vice President and Chief Information Officer, BNY Mellon ‘To successfully respond to competitive forces, organizations need to continually review and evolve their existing IT practices, processes, and cultural norms across the entire organization. IT-CMF provides a structured framework for them to do that.’ Christian Morales, Corporate Vice President and General Manager EMEA, Intel Corporation ‘We have successfully applied IT-CMF in over 200 assignments for clients. It just works. Or, as our clients confirm, it helps them create more value from IT.’ Ralf Dreischmeier, Senior Partner and Managing Director, The Boston Consulting Group ‘By using IT-CMF, business leaders can make sure that the tremendous potential of information technology is realized in their organizations.’ Professor Philip Nolan, President, Maynooth University ‘I believe IT-CMF to be comprehensive and credible. Using the framework helps organizations to objectively identify and confirm priorities as the basis for driving improvements.’ Dr Colin Ashurst, Senior Lecturer and Director of Innovation, Newcastle University Business School |
| pdf itil: The Stationery Office Annual Catalogue Stationery Office (Great Britain), 2017 |
| pdf itil: ITIL Capacity Management Larry Klosterboer, 2011-02-17 The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book’s practical insights will be invaluable to every IT leader who wants to leverage ITIL’s best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes Making the business case for capacity management Establishing specific goals for capacity management Mastering ITIL capacity management terminology Predicting capacity in dynamic, fast-changing organizations Implementing systems that help you anticipate trends Defining capacity plans, staffing capacity management teams, and implementing ongoing processes Linking capacity with performance management and with other ITIL processes Selecting the right capacity management tools for your environment Integrating capacity issues into your IT project management discipline Using “business capacity planning” to help the entire business become more agile |
| pdf itil: The Stationery Office Annual Catalogue 2011 Stationery Office, 2012-04-12 The Stationery Office annual catalogue 2011 provides a comprehensive source of bibliographic information on over 4900 Parliamentary, statutory and official publications - from the UK Parliament, the Northern Ireland Assembly, and many government departments and agencies - which were issued in 2011. |
| pdf itil: A Semantic Wiki-based Platform for IT Service Management Kleiner, Frank, 2015-02-25 The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs. |
| pdf itil: Cyber Breach Response That Actually Works Andrew Gorecki, 2020-06-10 You will be breached—the only question is whether you'll be ready A cyber breach could cost your organization millions of dollars—in 2019, the average cost of a cyber breach for companies was $3.9M, a figure that is increasing 20-30% annually. But effective planning can lessen the impact and duration of an inevitable cyberattack. Cyber Breach Response That Actually Works provides a business-focused methodology that will allow you to address the aftermath of a cyber breach and reduce its impact to your enterprise. This book goes beyond step-by-step instructions for technical staff, focusing on big-picture planning and strategy that makes the most business impact. Inside, you’ll learn what drives cyber incident response and how to build effective incident response capabilities. Expert author Andrew Gorecki delivers a vendor-agnostic approach based on his experience with Fortune 500 organizations. Understand the evolving threat landscape and learn how to address tactical and strategic challenges to build a comprehensive and cohesive cyber breach response program Discover how incident response fits within your overall information security program, including a look at risk management Build a capable incident response team and create an actionable incident response plan to prepare for cyberattacks and minimize their impact to your organization Effectively investigate small and large-scale incidents and recover faster by leveraging proven industry practices Navigate legal issues impacting incident response, including laws and regulations, criminal cases and civil litigation, and types of evidence and their admissibility in court In addition to its valuable breadth of discussion on incident response from a business strategy perspective, Cyber Breach Response That Actually Works offers information on key technology considerations to aid you in building an effective capability and accelerating investigations to ensure your organization can continue business operations during significant cyber events. |
| pdf itil: Application Architecture for WebSphere Joey Bernal, 2008-09-15 Architect IBM® WebSphere® Applications for Maximum Performance, Security, Flexibility, Usability, and Value Successful, high-value WebSphere applications begin with effective architecture. Now, one of IBM’s leading WebSphere and WebSphere Portal architects offers a hands-on, best-practice guide to every facet of defining, planning, and implementing WebSphere application architectures. Joey Bernal shows working architects and teams how to define layered architectural standards that can be used across the entire organization, improving application quality without compromising flexibility. Bernal begins by illuminating the role of architecture and the responsibilities of the architect in WebSphere applications and SOA environments. Next, he introduces specific architectural techniques for addressing persistence, application performance, security, functionality, user interaction, and much more. Bernal presents a series of sample architectures drawn from his work with several leading organizations, demonstrating how architectures can evolve to support new layers and changing business requirements. Throughout, his techniques are specific enough to address realistic enterprise challenges, while still sufficiently high-level to be useful in diverse and heterogeneous environments. Coverage includes • Choosing persistence frameworks that serve business requirements without excessive complexity • Avoiding persistence-related problems with performance, security, or application functionality • Designing and deploying effective middle layers and dependent libraries within WebSphere Application Server • Using WebSphere mechanisms and architectural techniques to avoid common security attacks such as SQL injection • Improving performance with WebSphere Application Server caching, including Distributed Maps and Servlet/JSP fragment caching • Using presentation frameworks to provide fast, robust, and attractive user interaction • Incorporating portals that provide a standardized framework for merging multiple applications Joey Bernal is an Executive IT Specialist with IBM Software Services for Lotus. Senior Certified with IBM as an IT Specialist, he has an extensive background in designing and developing Web and Portal Applications. He often leads IBM teams that have assisted dozens of clients in leveraging WebSphere Portal to address architecture, design, and implementation challenges. A frequent speaker on WebSphere and portal topics, Bernal is coauthor of Programming Portlets, and hosts the developerWorks blog: WebSphere Portal in Action. Prior to joining IBM, he was Director of IT for an incentive and performance improvement company, and served as lead technical advisor and architect for high-profile Internet and intranet applications at several Fortune 500 companies. You can also visit the author’s Web site at www.bernal.net. The IBM Press developerWorks® Series is a unique undertaking in which print books and the Web are mutually supportive. The publications in this series are complemented by resources on the developerWorks Web site on ibm.com®. Icons throughout the book alert the reader to these valuable resources. |
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