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| personify customer service: Stellar Customer Service Mou Chakraborty, 2016-08-29 From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways. |
| personify customer service: Customer Service in Libraries Charles Harmon, Michael Messina, 2013-02-13 In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. |
| personify customer service: How to Sell at Margins Higher Than Your Competitors Lawrence L. Steinmetz, William T. Brooks, 2010-12-23 Praise for How to Sell at Margins Higher Than Your Competitor This is the complete book for both new and experienced salespeople and business owners to learn and re-learn the essentials for success. How to Sell at Margins Higher Than Your Competitors emphasizes the pricing strategies and tactics to increase the market share and profits of any organization. This is a book that is as important to presidents as it is to salespeople. --Bill Scales, CEO, Scales Industrial Technologies, Inc. As the largest service provider in our industry, we have a significant market advantage. However, we constantly walk the pricing tightrope because, as this book so clearly states, 'business is a game of margins . . . not a game of volume!' --John K. Harris, CEO, JK Harris & Company, LLC If you live and die on price, this book could be your only lifeline. --Tom Reilly, CSP, author of Value-Added Selling and Crush Price Objections How to Sell at Margins Higher Than Your Competitors successfully illustrates profitable sales truths to assist us in selling for maximum return. This book's well-researched, logical, and affirming words validate the simple fact that as a premium company we deserve premium margins. So, while our competitors reduce or match prices out of fear and scarcity, our managers, thanks to this powerful sales tool, can continue quoting and closing with profitable confidence. --Joe Bracket, President, Power Equipment Company I learned a long time ago that it is pretty difficult to control what my competitors will do, but we must control what we do--like maintaining margins. This book is a 'wow!' that will help my salesmen crack bad habits. Sales organizations should design their entire training programs around the content in this book. --George C. Giessing, President, Brusco-Rich, Inc. This energizing book is the 'right stuff' for every sales force. It should be a required study for every executive and sales professional who seeks to be successful. --David R. Little, Chairman and CEO, DXP Enterprises, Inc. |
| personify customer service: Customer Service Marketing Edwin N. Torres, Tingting Zhang, 2022-12-05 This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting. The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance. This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s servicescape, quality measurement tools, and use of technologies. The book also gives insights into consumers including their expectations, attitudes, emotions, word-of-mouth behaviors, and strategies to ensure their loyalty. It also looks at developments in service theory and practice which remain relatively unexplored by existing textbooks. Filled with real-world case studies in various service sectors, this textbook will be particularly useful for students in hospitality guest services and services marketing. |
| personify customer service: Summary: The Customer Driven Company BusinessNews Publishing,, 2014-10-14 The must-read summary of Richard C. Whiteley's book: The Customer Driven Company: Moving from Talk to Action. This complete summary of the ideas from Richard C. Whiteley's book The Customer Driven Company shows that customer satisfaction is the key to a long-term, successful business. In his book, the author explains the seven fundamentals of a customer driven business. Successful companies will create a consumer vision, treat their feedback seriously and learn from others who deal with customers well. They will create a culture where every employee is interested in customer satisfaction and eliminate any procedure that hampers consumer’s gratification. Good businesses will not only say they care about their customers, they will show it. This summary is a must-read for any leader who wants to start focusing on customers and reaping the rewards. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read The Customer Driven Company and discover the key to success in today's competitive economy. |
| personify customer service: Library Programs and Services G. Edward Evans, Margaret Zarnosky Saponaro, Holland Christie, Carol Sinwell, 2015-06-30 Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions. Supplying essential, foundational reading for students of library public services as well as an up-to-date overview for practitioners who wish to refresh their knowledge or acquaint themselves with a new area of responsibility, this book's broad and solid coverage will benefit anyone concerned with developing or maintaining the public face of the library. A revision and expansion of Libraries Unlimited's Introduction to Library Public Services: Seventh Edition, this edition has new chapters covering such topics as e-resources, collections, print and other media, and facilities and funding. Additionally, every chapter has been substantially updated and reorganized to better reflect the role of technology in library services today. The book begins with background information on public services in libraries and an analysis of the library's public service philosophy. Then, the authors delve into staffing and assessment of services, moving logically to major functional areas of public services—reference, instruction, document delivery, circulation and reserves, collections, programming, safety and security issues, and facilities and funding. Real-life anecdotes from public, academic, and school libraries illustrate principles and concepts throughout the book. For each topic, the authors detail its role and philosophy, and offer key points to remember, references, and lists for further reading. |
| personify customer service: EBK: Services Marketing: Integrating Customer Service Across the Firm 4e Alan Wilson, Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler, 2020-10-07 Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success. In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-todate and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today. New and updated material in this new edition includes: • New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services. • New coverage on listening to customers through research, big data, netnography and monitoring user-generated content. • Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things. • Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds. Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive reading experience as well as resources to help faculty and institutions improve student outcomes and course delivery efficiency. |
| personify customer service: Technology Law Mark Grossman, 2009-05-20 Based on a series of previously published articles, Technology Law adopts a reader-friendly approach to the problems and issues facing those of us who depend on technology to make a living. Avoiding technical jargon, this book offers simple explanations of why certain laws exist, what they mean, and suggestions for responding to them responsibly and effectively. In this revised edition, Mark Grossman addresses developments that have taken place over the past five years in the rapidly changing world of technology law. This edition incorporates new and updated articles that address the many changes since the publication of the first edition. The book is logically structured so that, though its chapters deal with a multitude of topics, related articles are grouped together. The book's broad scope engages with issues in technology law across a wide spectrum of business areas. Those who deal with technology in any capacity will find much value in this important volume. |
| personify customer service: Computerworld , 1999-04-26 For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network. |
| personify customer service: Anyone Can Do It Sahar Hashemi, Bobby Hashemi, 2004-05-14 Anyone Can Do It chronicles the start and evolution of a successfulbusiness dream. Beginning with the Hashemi siblings' firstconversations (when the seed of the idea was planted) it followsthe progress of Coffee Republic from business plan to the presentday. Coffee Republic is now worth around £50m with 90 outletsaround the UK. This is a start-up business book for real people. Sahar andBobby take the reader step by step through every aspect of startingand growing a business from asking 'why?' and writing the plan tohiring staff and letting go. The book is illustrated throughoutwith inspirational anecdotes from their own experience. It is avery personal story of dreaming, acting and succeeding offering amyriad of lessons for aspiring entrepreneurs and blowing apart themyth that only 'special' people start successful businesses. |
| personify customer service: Translog , 1985 |
| personify customer service: InfoWorld , 1999-10-18 InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects. |
| personify customer service: Hispanic Network Magazine , 2000 |
| personify customer service: InfoWorld , 1999-02-22 InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects. |
| personify customer service: EBOOK: Services Marketing: Integrating Customer Focus Across the Firm Alan Wilson, Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler, 2012-06-16 The Second European Edition of Services Marketing: Integrating Customer Focus Across the Firm by Wilson, Zeithaml, Bitner and Gremler uniquely focuses on the development of customer relationships through quality service. Reflecting the increasing importance of the service economy, Services Marketing is the only text that put the customer's experience of services at the centre of its approach. The core theories, concepts and frameworks are retained, and specifically the gaps model, a popular feature of the book. The text moves from the foundations of services marketing before introducing the gaps model and demonstrating its application to services marketing. In the second edition, the book takes on more European and International contexts to reflect the needs of courses, lecturers and students. The second edition builds on the wealth of European and International examples, cases, and research in the first edition, offering more integration of European content. It has also be fully updated with the latest research to ensure that it continues to be seen as the text covering the very latest services marketing thinking. In addition, the cases section has been thoroughly examined and revised to offer a range of new case studies with a European and global focus. The online resources have also been fully revised and updated providing an excellent package of support for lecturers and students. |
| personify customer service: Customer-Driven Change Bud Taylor, 2011-11-15 An accomplished change consultant offers valuable insight into using customer perspective to drive employee engagement and strategic innovation. In the world of business, theories of change always agree on two essential ingredients: committed leaders and engaged employees. Most would say that if you have these, you will have successful change—but how do you get them in the first place? And how do you maintain them through reorganization, new strategies, or necessary cutbacks? Change management expert Bud Taylor has a simple yet profoundly effective answer. In Customer Driven Change, he demonstrates the power of thinking about change from the customer’s point of view. By encouraging leaders and employees to adopt a cohesive perspective—that of your customers—you will create sustained commitment and engagement within your organization faster than with any other approach. |
| personify customer service: Computerworld , 1999-09-06 For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network. |
| personify customer service: Total Customer Service William H. Davidow, Bro Uttal, 1989 A renowned marketing genius and one of today's foremost business journalists team up to unveil the new business trends of the 1990s and their prescriptions for business success. |
| personify customer service: The Complete Idiot's Guide to Risk Management Annetta Cortez, 2010-02-02 Manage the risk and maximize the reward! Risk. It's what business is all about. The key to success is to anticipating and managing the risks that can impact business. The Complete Idiot's Guide® to Risk Management provides the key information necessary to manage business risk successfully. • The basic categories of business risk • How to indentify the specific factors that affect any particular business • How to create practical risk models to plan ahead • How to lessen the impact of risk events should they happen • How to profit from strategic risk taking |
| personify customer service: Sunk Without a Sound Brad Dimock, 2001 In November 1928 an empty scow was found adrift and empty in the Colorado River. No bodies were found. But since 1971 several people have come forward claiming to be the occupants; one confesses to being a murderer. |
| personify customer service: Customer Relationship Management Andreas Muther, 2012-12-06 New information technologies, above all tools in the area of the Internet, en able new forms of collaboration between supplier and customer. With ever increasing competition (represented by concepts like globalization, deregula tion, buyers' market), companies can secure competitive advantages through targeted use of information technology in the supplier-customer relationship. To realize existing and future potential, current information technology de velopments must be addressed. This book is about Customer Relationship Management (CRM). The first version of the book was written for the German market, however, since the term CRM was not yet established in Europe I called my book Electronic Customer Care. Electronic Customer Care has since generated an entirely new market that has become known under the term Customer Relationship Management. Suppli ers such as Siebel, E.piphany, Clarify and many others strive for market share in this strongly growing segment. This book structures the topic Customer Relationship Management and pro vides project leaders and consultants with a practical aid in a realistic ap proach to Customer Relationship Management projects. Thus it helps to dif ferentiate between hype and reality and to apply CRM on a realistic level. I would like to thank Dieter Rapp for his support in translating my German best-seller to English. I'd also like to extend my appreciation to my partner Michelle de Rozario who was instrumental in proof-reading this book, and who was a great support during the difficult time of editing. |
| personify customer service: Mobile Location Services Andrew Jagoe, 2003 -- Includes case studies based on real world solution deployments with Vicinity, ATX, Ford and Hutchison 3G.-- Insights into differences between solutions for US and European marketplaces.-- Includes a software development kit for building a basic Location Service Solution.Mobile applications must be much smarter than desktop web applications. These applications need to know user's location, surroundings, and provide directions on how to get there. Developers face many challenges, including how to pinpoint the user's location, how to retrieve relevant spatial data from map databases that are often 20 Gigabytes in size, and how to support multiple clients. The mobility provided by the proliferation of wireless devices, such as Palm Pilots and onboard navigation systems presents a new class of opportunities and problems for application developers. This book provides an end-to-end solution guide to understand the issues in location-based services and build solutions that will sell. Complete with software and industry case studies, this book is an essential companion to anyone wanting to build the next killer application. The more than one million auto-based telematics terminals that have been installed by year-end 2001 are ample testimony of the opportunities and attractiveness of the mobile location services market. This large and growing installed base of subscribers also provides multiple implementation examples, which are incorporated into the text |
| personify customer service: The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business Sriram Dasu, Richard B. Chase, 2013-07-17 Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty. What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology, Sriram Dasu and Richard Chase, have written this groundbreaking guide that identifies and demystifies the psychological triggers behind customer behavior. You'll go where customer satisfaction surveys, mystery shoppers, and focus groups can't--and learn exactly why customers respond and behave the way they do. With findings drawn from behavioral science research, this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. The Customer Service Solution illustrates why even companies with high levels of satisfaction are missing tremendous opportunities by neglecting the emotional elements that govern consumer interactions. This book will show you how to: Shape and manage customer perceptions Understand implicit versus explicit outcomes Develop the roles of control and choice among buyers Design emotionally intelligent processes Build trust among customers Whatever your business may be--healthcare, hospitality, financial services, e-commerce, and more--this book is an essential tool to help you increase profits by leveraging your company's customer experience. PRAISE FOR THE CUSTOMER SERVICE SOLUTION: Harnessing the power of emotions will help to drive an exceptional customer experience creating customers for life to help your business thrive. Finally, a guide to help us better understand how to do this. -- James Merlino, MD, Chief Experience Officer, Cleveland Clinic Required reading for anyone designing a service encounter. -- James Heskett, Professor Emeritus, Harvard Business School, coauthor of The Service Profit Chain and Service Future I have always known that our customers shop with us because they want to, not because they have to. How to make them want to is the secret that this great book unlocks. -- Kevin Davis, President and CEO, Bristol Farms [Dasu and Chase] share easy-to-understand ideas and guidance to operations managers who typically do not think about the psychology of customers in designing their services. -- Mary Jo Bitner, PhD, Professor and Executive Director, Center for Services Leadership, W. P. Carey School, Arizona State University Dasu and Chase provide an excellent set of ideas for delivering emotional customer service experiences through systems and operations. -- Rodolfo Medina, Vice President, Marketing & Commercial, Rock in Rio This book provides valuable insights to managing and molding the customer's emotional journey, leading to ultimate satisfaction and sustainable loyalty. -- Ali V. Kasikci, Regional Managing Director, Orient-Express |
| personify customer service: Kiva, Cross, and Crown John L. Kessell, 1978 |
| personify customer service: Adweek , 2000 |
| personify customer service: InfoWorld , 2001-02-05 InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects. |
| personify customer service: Bank Marketing , 1991 |
| personify customer service: InfoWorld , 1999-04-26 InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects. |
| personify customer service: Bots Nick Monaco, Samuel Woolley, 2022-05-10 Bots – automated software applications programmed to perform tasks online – have become a feature of our everyday lives, from helping us navigate online systems to assisting us with online shopping. Yet, despite enabling internet users, bots are increasingly associated with disinformation and concerning political intervention. In this ground-breaking book, Monaco and Woolley offer the first comprehensive overview of the history of bots, tracing their varied applications throughout the past sixty years and bringing to light the astounding influence these computer programs have had on how humans understand reality, communicate with each other, and wield power. Drawing upon the authors' decade of experience in the field, this book examines the role bots play in politics, social life, business, and artificial intelligence. Despite bots being a fundamental part of the web since the early 1990s, the authors reveal how the socially oriented ones continue to play an integral role in online communication globally, especially as our daily lives become increasingly automated. This timely book is essential reading for students and scholars in Media and Communication Studies, Sociology, Politics, and Computer Science, as well as general readers with an interest in technology and public affairs. |
| personify customer service: Getting to Plan B John Mullins, Randy Komisar, 2009-09-08 You have a new venture in mind. And you've crafted a business plan so detailed it's a work of art. Don't get too attached to it. As John Mullins and Randy Komisar explain in Getting to Plan B, new businesses are fraught with uncertainty. To succeed, you must change the plan in real time as the inevitable challenges arise. In fact, studies show that entrepreneurs who stick slavishly to their Plan A stand a greater chance of failing-and that many successful businesses barely resemble their founders' original idea. The authors provide a rigorous process for stress testing your Plan A and determining how to alter it so your business makes money, solves customers' needs, and endures. You'll discover strategies for: -Identifying the leap-of-faith assumptions hidden in your plan -Testing those assumptions and unearthing why the plan might not work -Reconfiguring the five components of your business model-revenue model, gross margin model, operating model, working capital model, and investment model-to create a sounder Plan B. Filled with success stories and cautionary tales, this book offers real cases illustrating the authors' unique process. Whether your idea is for a start-up or a new business unit within your organization, Getting to Plan B contains the road map you need to reach success. |
| personify customer service: Set Yourself Up for Success (Collection) Ken Blanchard, Colleen Barrett, Garry Ridge, 2013-08-22 Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, Because she knows how to love people to success. She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance. In Helping People Win at Work , WD-40 Company President/CEO Garry Ridge reveals how his company has used Blanchard's techniques to Partner for Performance with every employee, and achieve unprecedented levels of employee engagement and commitment. Ridge introduces WD-40's performance review system, explaining its goals, its features, and the cultural changes it required. Next, Ridge shares his leadership point of view: what he expects of people, what they can expect of him, and where his beliefs about leadership and motivation came from. Finally, in Part IV, Ken Blanchard explains why WD-40's Partnering for Performance program works so well and how it can work for you, too. This book isn't about cheerleading: it's about transforming performance review one step at a time and reaping record-breaking results! |
| personify customer service: Learn How to Lead and Succeed (Collection) Ken Blanchard, Colleen Barrett, 2013-08-22 Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, Because she knows how to love people to success. She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance. In Leading at a Higher Level , Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the triple bottom line...and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating raving fans, and building Partnerships for Performance that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders, and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal leadership point of view all great leaders possess-and apply it throughout your entire life. |
| personify customer service: Building Better Business Teams Ken Blanchard, Colleen Barrett, David Russo, David Ross, Richard Templar, 2012-09-05 A brand new collection of powerful insights into business team-building… 4 pioneering books, now in a convenient e-format, at a great price! 4 remarkable eBooks help you create and inspire great teams to unprecedented levels of performance Your success is crucially dependent on your ability to create, lead, and inspire teams to achieve extraordinary results. The comprehensive resources in this 4 eBook package will help you do precisely that. In Lead with LUV: A Different Way to Create Real Success, the legendary Ken Blanchard (The One Minute Manager) and former Southwest Airlines CEO Colleen Barrett help you achieve breakthrough performance by leading with love. They explain what love really means in the organizational context, why leading with love is not soft management, how to handle inappropriate behavior, how to make servant leadership work, and how to sustain leadership with love. Next, in 17 Rules Successful Companies Use to Attract and Keep Top Talent: Why Engaged Employees Are Your Greatest Sustainable Advantage, David Russo top workforce optimization consultant David Russo identifies exactly what great organizations do differently when it comes to managing people. Russo distills these differences into actionable rules covering everything from resourcing and compensation to leadership development, risk-taking to change management. You'll learn how to build genuine esprit de corps in any environment, ensuring that your employees' efforts, minds, and hearts stay focused on your mission, and stay committed to results and competitive advantage. In Managing People and Performance: Fast Track to Success, David Ross reveals how to get the best possible performance out of every member of your team, whatever their personality or skill set. Using Ross's breakthrough tools, techniques, checklists, and guidance, you'll master indispensable skills for creating, developing, and managing high performance teams--and, at the same time, accelerating your own career development. Finally, in How to Get What You Want...Without Having to Ask, international best-selling author Richard Templar brings his inimitable blend of originality, imagination, wisdom, and straight talk to the challenges of negotiation, persuasion, and influence. The world-renowned author of best-sellers like The Rules of Life, Templar offers up 100 clever, simple, pain-free ways to get people throughout your organization to happily say yes to you, and smooth your team's path to success! From world-renowned leaders and performance experts Ken Blanchard, Colleen Barrett, David Russo, David Ross, and Richard Templar |
| personify customer service: Win-Win Corporations Shashank Shah, 2016-12-07 Why did Ratan Tata decide to pay for all the victims of 26/11 whether injured in the Taj or anywhere else? Why did HDFC ’s Aditya Puri insist that employees leave for home by 5.30 p.m.? How did HUL develop a cheaper, better product to beat its competitor, Nirma? What do Taj Hotels, HDFC, HUL, L&T and BPCL have in common? They are the win-win corporations! Based on over a decade of research, Shashank Shah takes these truly outstanding Indian companies and studies how they do business. Each of these companies has exceptional practices when it comes to stakeholder management. Whether the stakeholder is an employee, customer, investor, vendor or even society at large, these companies reveal how looking at everyone else’s interests doesn’t really mean compromising on your own. Often, the two complement each other and that is what makes a win-win solution for everyone. This book gives an inside look into what motivates exceptional companies and how they are a cut above the rest. Full of fascinating anecdotes, leadership philosophy and background stories of organizations, Win-Win Corporations is an inspiring read into what makes companies great. |
| personify customer service: Walking Mannequins Joya Misra, Kyla Walters, 2022-02 Walking Mannequins explores clothing retail workers' experiences in stores oriented toward teens and twenty-somethings using interviews. We aim to understand how employers regulate beauty- and brand-oriented 'aesthetic labor,' how workers must look and act to evoke the brand they represent. We find that workers deal with ever-changing schedules and constant surveillance. Racial hierarchies are visible both in the body rules that workers must follow and their relationships with managers, coworkers, and customers. By focusing on the intersection of race, gender, and new surveillance technologies, Walking Mannequins contributes to existing research on inequality and labor in the twenty-first century-- |
| personify customer service: The 8 Streams of Confluent Learning to Personal Effectiveness Ed S. Teovisio, 2013-09 One of the greatest motivators for men and women to scale heights and overcome what seems to be insurmountable odds is often an incident early in their lives that perpetually challenged them. It is like climbing one's Mt. Everest while pursuing their lives and, more specifically, their chosen fields of endeavor. But how can one get past personal and career life challenges and emerge victorious? That is what this book, The 8 Streams of Confluent Learning to Personal Effectiveness, is all about. Its author, Ed Teovisio, presents his theory on holistic learning and human potential development with insightful, introspective, and experiential fervor. Ed transcends the term learning from its traditional sense making it relevant not only in developing the cognitive mind but also the creative, physical, intrapersonal, spiritual, interpersonal, emotional, and behavioral faculties that play an important part in learning and realizing one's success potentials. Much like how powerful the 10 numbers can become, when combined, can come up with countless permutations; the 3 primary colors can produce infinite palette of colors; the 7 musical notes can create unlimited melodies; the streams that become a river and rivers that become an ocean. The confluence or coming together and meeting at a common point of the 8 life streams can draw out the power to excel in one's chosen fields of endeavor where personal effectiveness is central. Part 1 entitled Learn deals with the author's personal transformation and relevant body of knowledge from the international community from which many of his insights were drawn. Part 2 dubbed as Unleash describes in detail the 8 principles and techniques of the learning theory. Part 3 marked as Succeed presents 8 developmental programs to guide the readers on the specific applications of the principles and how to successfully unleash their personal effectiveness in various work / life situations. |
| personify customer service: Computerworld , 1999-11-15 For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network. |
| personify customer service: Build Your Dream Team Philippe Fallas, 2010-01-18 e;Build Your Dream Teame; puts in perspective the progress made over the last 20 years in management. It presents in a simple and pragmatic way the key elements of powerful management: management by vision, example and values; the reinforcement of Emotional Intelligence; the use of key skills; the development of empowerment and accountability for a real client orientation; and, the benefits of transparency in communication and fairness in the processes. Successive waves of innovation in management theory have claimed to revolutionize the subject. However we should look at all these waves together. This is what achieves the tide of change. For many years modern management has been known as 'Humanist Management'. 'Humanist management' is management focused on people, emotions, development, freedom, initiative and innovation. With every page of this book you, too, will discover the secrets of putting 'Humanist Management in Practice' and make sure your team rides high on the wave of success. |
| personify customer service: Research Anthology on Strategies for Using Social Media as a Service and Tool in Business Management Association, Information Resources, 2021-05-28 Social media has become an integral part of society as social networking has become a main form of communication and human interaction. To stay relevant, businesses have adopted social media tactics to interact with consumers, conduct business, and remain competitive. Social technologies have reached a vital point in the business world, being essential in strategic decision-making processes, building relationships with consumers, marketing and branding efforts, and other important areas. While social media continues to gain importance in modern society, it is essential to determine how it functions in contemporary business. The Research Anthology on Strategies for Using Social Media as a Service and Tool in Business provides updated information on how businesses are strategically using social media and explores the role of social media in keeping businesses competitive in the global economy. The chapters will discuss how social tools work, what services businesses are utilizing, both the benefits and challenges to how social media is changing the modern business atmosphere, and more. This book is essential for researchers, instructors, social media managers, business managers, students, executives, practitioners, industry professionals, social media analysts, and all audiences interested in how social media is being used in modern businesses as both a service and integral tool. |
| personify customer service: Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry Salih Kusluvan, 2003 The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees. |
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PERSONIFY Definition & Meaning - Merriam-Webster
The meaning of PERSONIFY is to conceive of or represent as a person or as having human qualities or powers. How to use personify in a sentence.
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PERSONIFY | English meaning - Cambridge Dictionary
PERSONIFY definition: 1. to be a perfect example of something: 2. to treat something as if it were in the form of a…. Learn more.
Personify - definition of personify by The Free Dictionary
1. to attribute a human nature or character to (an inanimate object or an abstraction). 2. to represent (a thing or abstraction) in the form of a person, as in art. 3. to be an embodiment of; …
PERSONIFY definition and meaning | Collins English Dictionary
If you say that someone personifies a particular thing or quality, you mean that they seem to be a perfect example of that thing, or to have that quality to a very large degree. She seemed to …
PERSONIFY Definition & Meaning - Dictionary.com
Personify definition: to attribute human nature or character to (an inanimate object or an abstraction), as in speech or writing.. See examples of PERSONIFY used in a sentence.
personify - Wiktionary, the free dictionary
May 22, 2025 · personify (third-person singular simple present personifies, present participle personifying, simple past and past participle personified) (transitive) To be an example of; to …
What does personify mean? - Definitions.net
To personify means to attribute human characteristics, emotions, or behavior to an object, animal, or an abstract concept. This is often used as a literary or artistic device to help readers or …
