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| pir itil definition: IT Service Management Based on ITIL® 2011 Edition Pierre Bernard, 2014-10-01 For trainers free additional material of this book is available. This can be found under the Training Material tab. Log in with your trainer account to access the material. In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor. The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations. This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service Improvement New, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone |
| pir itil definition: Introduction to the ITIL service lifecycle Office of Government Commerce, Great Britain. Office of Government Commerce, 2010-05-12 This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation. |
| pir itil definition: ITIL® 4 Foundation Courseware - Español Peter Stjernstrom, 2019-06-28 Además de la publicación ITIL® 4 Foundation Courseware - Español (ISBN: 978 94 018 0394 6), se recomienda obtener la publicación ITIL® 4 - A Pocket Guide (ISBN: 978 94 018 0439 4) El curso está diseñado como una introducción a ITIL 4 que le permitirá comprender una nueva forma de ver la Gestión de Servicios de TI a través del Sistema de Valor del Servicio (SVS). ITIL 4 proporciona una imagen completa de lo que significa contribuir al valor del negocio, a la vez que integra conceptos de modelos como Lean IT, Agile y DevOps. Este curso va dirigido a aquellas personas que se encuentran implicadas en la entrega de servicios de TI y que, por tanto, necesitan una comprensión de las mejores prácticas en la gestión de servicios de TI. El alumno deberá superar un examen de 60 minutos de duración, 40 preguntas cerradas, de opción múltiple, con una puntuación minima del 65% para recibir esta certificación. Podrá realizar el examen en cualquier momento y en cualquier lugar después del curso. La prueba se realiza a través de su propio ordenador y supervisado a través de la cámara web. Se recomienda a aquellos candidatos que deseen recibir formación y aprobar el examen correspondiente a esta certificación, que tengan un conocimiento general de TI y una apreciación de su propio entorno empresarial. Usted aprenderá: • Entender los conceptos clave de la Gestión de Servicios • Entender cómo los Principios Guía puedena yudar a una organización a adopter y adaptar la Gestión de Servicios. • Entender las 4 dimensiones de la Gestión de Servicios • Entender el propósito y los components del Sistema de Valor del Servicio • Entender las actividades de la Cadena de Valor del Servicio, y cómo se interconectan • Conocer el propósito y términos clave de 18 Prácticas de ITIL • Entender 7 Prácticas de ITIL ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students. |
| pir itil definition: The Official Introduction to the ITIL Service Lifecycle OGC - Office of Government Commerce, 2007-05-30 ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles. |
| pir itil definition: ITSM Unified English-Arabic Glossary Rania Al-Maghraby, 2015-07-01 This glossary of terms is a unified reference of IT Service Management related terms from various frameworks in the field. The glossary provides collection of more than 1000 terms in more than 170 pages from frameworks including ITIL, CMMI-SVC, TOGAF, and ISACA standards. The glossary facilitates cross-reference among all of these frameworks, along with the Arabic translations of these terms and their descriptions. |
| pir itil definition: ITIL® 4 Foundation Courseware - Nederlands Van Haren Learning Solutions a.o., 2020-02-01 Naast de ITIL® 4 Foundation Courseware – Nederlands (978 940 180 460 8) raden wij u aan om de volgende publicatie aan te schaffen: ITIL®4 – Pocket Guide (ISBN: 978 940 180 442 4). ITIL®4 – Pocket Guide sluit aan op ITIL® 4 Foundation Courseware – Nederlands. Deze cursus dient om uw ITIL® 4 basisvaardigheden te ontwikkelen waardoor u een nieuwe kijk krijgt op IT Service Management through a Service Value System (SVS). ITIL® 4 leert u wat het betekent om een toevoeging te leveren aan de bedrijfswaarde evenals modellen zoals Lean IT, Agile en DevOps. De cursus is bedoeld voor ieder die werkt in de IT service branche of (meer) kennis nodig heeft van IT Service Management. Kandidaten moeten tijdens deze cursus binnen 60 minuten 40 vragen beantwoorden. Deze vragen zijn multiple choice en het gebruik van het boek tijdens het examen is niet toegestaan. Bij een score van 65% heeft u het examen behaald en krijgt u het certificaat. U kunt uw examinering starten nadat u de cursus heeft afgerond. De examinering kunt u waar en wanneer u wil starten. Het examen wordt online gemaakt met onder andere het gebruik van een webcam. Kandidaten die deze cursus willen volgen wordt geadviseerd om een basiskennis te hebben van IT en kennis van het eigen bedrijf. Tijdens de ITIL® 4 cursus krijgt u: Inzicht in de sleutelbegrippen van Service Management • Inzicht verkrijgen hoe ITIL u kan helpen Service Management te implementeren in uw bedrijf Inzicht van de 4 Service Management dimensies Inzicht van het doel en de componenten van het ITIL Service Value System Inzicht van Service Value Chain activiteiten en hoe deze aan elkaar relateren Inzicht van het doel en de kernbegrippen van 25 ITIL praktijkvormen ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.This product is only for courseware partners, affiliates or designated students. |
| pir itil definition: ITIL 4 Foundation Matériel de Cours - Français Peter Stjernstrom, 2019-06-28 En plus de la publication ITIL 4 Foundation Matériel de Cours -Français (ISBN: 9789401803939), il est conseillé de vous procurer la publication ITIL® 4 – A Pocket Guide (ISBN: 978 94 018 0439 4). Le cours est conçu comme une introduction à ITIL 4 et vous permet de comprendre une nouvelle façon de voir la Gestion des Services Informatiques (ITSM) via un Système de Valeur de Service (SVS). ITIL 4 fournit une image de bout-en-bout de ce que signifie contribuer à la valeur business et métier, et intègre également des concepts issus de modèles tels que Lean IT, Agile et DevOps. Ce cours est destiné aux personnes impliquées dans la fourniture de services informatiques et ayant besoin de comprendre les meilleures pratiques en matière de Gestion des Services Informatiques (ITSM). L'étudiant doit réussir un examen à choix multiple de 60 minutes et de 40 questions à livres fermés, avec un seuil de réussite de 65% nécessaire pour obtenir cette certification. Vous pouvez passer l'examen à tout moment et en tout lieu après le cours. Le test est effectué via votre propre ordinateur surveillé via une webcam. Les candidats souhaitant suivre une formation et réussir l’examen pour cette qualification doivent avoir des connaissances générales sur les technologies de l’information et connaître leur propre environnement professionnel. Vous apprendrez à : • Comprendre les concepts clés de la gestion des services • Comprendre comment les principes directeurs d'ITIL peuvent aider une organisation à adopter et à adapter la gestion de services • Comprendre les quatre dimensions de la gestion de service • Comprendre l'objectif et les composants du système de valeur du service ITIL • Comprendre les activités de la chaîne de valeur du service et leur interconnexion • Connaître le but et les termes clés de 18 pratiques ITIL • Comprendre 7 pratiques ITIL |
| pir itil definition: ITIL® 4 Foundation Material didático - Português (Brasil) Van Haren Learning Solutions a.o., 2021-09-18 O curso foi projetado como uma introdução ao ITIL 4 e permite que você entenda uma nova maneira de olhar para o Gerenciamento de Serviços de TI através de um Sistema de Valor de Serviço (SVS). A ITIL 4 fornece uma imagem completa do que significa contribuir para o valor dos negócios, além de integrar conceitos de modelos como Lean IT, Agile e DevOps. Este curso é para aqueles que estão envolvidos na prestação de serviços de TI e precisam de uma compreensão das melhores práticas em Gestão de Serviços de TI. O aluno deve passar em um exame contendo 40 perguntas, sem consultas e com 60 minutos de duração, que possui pontuação de aprovação de 65% para receber essa certificação. Você pode fazer o exame a qualquer momento e em qualquer lugar após o curso. O teste é feito através do seu próprio computador supervisionado via webcam. Recomenda-se que os candidatos que desejam fazer o curso e passar no exame para essa qualificação tenham um conhecimento geral de TI e compreensão de seu próprio ambiente de negócios. Você aprenderá: • Entender os principais conceitos de gestão de serviços • Entender como os princípios guia da ITIL podem ajudar uma organização a adotar e adaptar a gestão de serviços • Entender as quatro dimensões da gestão de serviços • Entender os propósitos e os componentes do sistema de valor de serviço ITIL • Entender as atividades da cadeia de valor do serviço e como elas se interligam • Conhecer os propósitos e termos-chave das 18 práticas ITIL • Entender 7 práticas ITIL Conteúdo do curso: • Definições • Conceitos-chave de criação de valor • Conceitos-chave dos relacionamentos de serviços: • A natureza, o uso e a interação dos princípios guia. • O uso dos princípios guia. • As quatro dimensões da gestão de serviços • O sistema de valor de serviço ITIL • A natureza interconectada da cadeia de valor do serviço e como isso suporta fluxos de valor • Entradas, saídas e finalidade de cada atividade da cadeia de valor • O propósito das 18 práticas ITIL • Definições dos principais termos ITIL • 7 práticas ITIL em detalhes, incluindo como elas se encaixam dentro da cadeia de valor de serviço |
| pir itil definition: The DevOps Handbook Gene Kim, Jez Humble, Patrick Debois, John Willis, 2016-10-06 Increase profitability, elevate work culture, and exceed productivity goals through DevOps practices. More than ever, the effective management of technology is critical for business competitiveness. For decades, technology leaders have struggled to balance agility, reliability, and security. The consequences of failure have never been greater—whether it's the healthcare.gov debacle, cardholder data breaches, or missing the boat with Big Data in the cloud. And yet, high performers using DevOps principles, such as Google, Amazon, Facebook, Etsy, and Netflix, are routinely and reliably deploying code into production hundreds, or even thousands, of times per day. Following in the footsteps of The Phoenix Project, The DevOps Handbook shows leaders how to replicate these incredible outcomes, by showing how to integrate Product Management, Development, QA, IT Operations, and Information Security to elevate your company and win in the marketplace. |
| pir itil definition: ITIL® 4 ファンデーション コースウェア – 日本語版 Van Haren Learning Solutions a.o., 2021-09-19 このコースは、ITIL 4の入門編として設計されており、サービスバリューシステム(SVS)を通じたITサービスマネジメントの新しい見方を理解することができます。ITIL 4は、サービス全体を通じて、ビジネスの価値を実現することについて説明し、さらにLean IT、Agile、DevOpsなどのモデルのコンセプトを統合しています。 このコースは、ITサービスの提供に携わり、ITサービスマネジメントのベストプラクティスを理解する必要がある方を対象としています。 この資格を取得するためには、60分、40問のクローズドブックの多肢選択式試験に合格し、65%の合格点を得る必要があります。この試験は、コース終了後、いつでもどこでも受けることができます。試験は、ウェブカメラで監督されたご自身のコンピュータを使って行われます。 この資格のトレーニングを受けて試験に合格するには、ITに対する一般的な認識と、自分のビジネス環境に対する理解が必要です。 学習内容: サービスマネジメントの主要概念を理解する ITILの従うべき原則を活用してサービスマネジメントを組織に適用し適応させていく方法を理解する サービスマネジメントの4つの側面について理解する ITILサービスバリュー・システムの目的と要素について理解する サービスバリュー・チェーンの各活動とそれらを連携させる方法について理解する 15のITILプラクティスの目的と重要用語を知る 7つのITILプラクティスについて理解する |
| pir itil definition: Effective IT Service Management Rob Addy, 2010-11-19 This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products. |
| pir itil definition: ITIL V3 Basis-Zertifizierung Nadin Ebel, 2008 |
| pir itil definition: Site Reliability Engineering Niall Richard Murphy, Betsy Beyer, Chris Jones, Jennifer Petoff, 2016-03-23 The overwhelming majority of a software systemâ??s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Googleâ??s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. Youâ??ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficientâ??lessons directly applicable to your organization. This book is divided into four sections: Introductionâ??Learn what site reliability engineering is and why it differs from conventional IT industry practices Principlesâ??Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practicesâ??Understand the theory and practice of an SREâ??s day-to-day work: building and operating large distributed computing systems Managementâ??Explore Google's best practices for training, communication, and meetings that your organization can use |
| pir itil definition: Microsoft System Center Optimizing Service Manager Thomas Ellermann, Kathleen Wilson, Karsten Nielsen, John Clark, 2013-12-15 Part of a series of specialized guides on System Center - this book provides focused guidance for deploying and customizing Service Manager, an integrated platform for automating and adapting an organization’s IT service management best practices. Led by series editor Mitch Tulloch, a team of System Center experts step you through key technical scenarios and tasks. |
| pir itil definition: ITIL Service Strategy Great Britain. Cabinet Office, Great Britain. Stationery Office, 2011 This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions. |
| pir itil definition: The Business Analyst's Handbook Howard Podeswa, 2009 One of the objectives of this book is to incorporate best practices and standards in to the BA role. While a number of standards and guidelines, such as Business Process Modeling Notation (BPMN), have been incorporated, particular emphasis has been placed on the Business Analysis Body of Knowledge (BABOK), the Information Technology Infrastructure Library (ITIL), and the Unified Modeling Language (UML). |
| pir itil definition: Green IT for Sustainable Business Practice Mark O'Neill, 2010 This book provides a full understanding of the importance of IT when trying to achieve an organization's green objectives. O'Neill gives the tools to create an action list which identifies and addresses green IT requirements. |
| pir itil definition: Underwater Electroacoustic Measurements Robert J. Bobber, 1970 |
| pir itil definition: A Radical Enterprise Matt K. Parker, 2022-02-22 The fastest growing and most competitive organizations in the world have no bureaucracies, no bosses, and no bullshit. The tomato sauce in your pantry. The raincoat in your closet. The smart TV hanging in your living room. What do all of these products have in common? Chances are they were created by organizations where colleagues self-allocate into teams based on intrinsic motivation. Where individuals self-manage their commitments to each other without the coercion of managers. And where teams launch new products and ventures on the market without the control of leaders. These organizations represent a new, radically collaborative breed of corporation. Recently doubling in number and already comprising 8% of corporations around the world, scientists and researchers have discovered that radically collaborative organizations are more competitive on practically every meaningful financial measure. They enjoy higher market share, higher innovation, and higher customer satisfaction than their traditional corporate competitors—and they also enjoy higher engagement, loyalty, and motivation from their employees. In this groundbreaking book, technology thought leader and organizational architect Matt K. Parker breaks down the counterintuitive principles and practices that radically collaborative organizations thrive on. By combining the latest insights from organizational science, sociology, and psychology, he illuminates four imperatives that all radically collaborative organizations must embrace in order to succeed: team autonomy, managerial devolution, deficiency gratification, and candid vulnerability. Millions of workers around the world are collapsing under the weight of command-and-control culture. The crisis has reached its breaking point. Now is the time to embrace radical change. Discover the revolutionary shift to partnership and equality and the economic superiority that follows with A Radical Enterprise. |
| pir itil definition: The Effective Change Manager's Handbook Richard Smith, David King, Ranjit Sidhu, Dan Skelsey, APMG, 2014-11-03 The Effective Change Manager's Handbook helps practitioners, employers and academics define and practise change management successfully and develop change management maturity within their organization. A single-volume learning resource covering the range of knowledge required, it includes chapters from established thought leaders on topics ranging from benefits management, stakeholder strategy, facilitation, change readiness, project management and education and learning support. The Effective Change Manager's Handbook covers the whole process from planning to implementation, offering practical tools, techniques and models to effectively support any change initiative. The editors of The Effective Change Manager's Handbook - Richard Smith, David King, Ranjit Sidhu and Dan Skelsey - are all experienced international consultants and trainers in change management. All four editors worked on behalf of the Change Management Institute to co-author the first global change management body of knowledge, The Effective Change Manager, and are members of the APMG International examination panel for change management. |
| pir itil definition: Implementing Itil Change And Release Management Klosterboer, 2009-09 |
| pir itil definition: Project Management Harold Kerzner, 2013-01-22 A new edition of the most popular book of project management case studies, expanded to include more than 100 cases plus a super case on the Iridium Project Case studies are an important part of project management education and training. This Fourth Edition of Harold Kerzner's Project Management Case Studies features a number of new cases covering value measurement in project management. Also included is the well-received super case, which covers all aspects of project management and may be used as a capstone for a course. This new edition: Contains 100-plus case studies drawn from real companies to illustrate both successful and poor implementation of project management Represents a wide range of industries, including medical and pharmaceutical, aerospace, manufacturing, automotive, finance and banking, and telecommunications Covers cutting-edge areas of construction and international project management plus a super case on the Iridium Project, covering all aspects of project management Follows and supports preparation for the Project Management Professional (PMP®) Certification Exam Project Management Case Studies, Fourth Edition is a valuable resource for students, as well as practicing engineers and managers, and can be used on its own or with the new Eleventh Edition of Harold Kerzner's landmark reference, Project Management: A Systems Approach to Planning, Scheduling, and Controlling. (PMP and Project Management Professional are registered marks of the Project Management Institute, Inc.) |
| pir itil definition: The Site Reliability Workbook Betsy Beyer, Niall Richard Murphy, David K. Rensin, Kent Kawahara, Stephen Thorne, 2018-07-25 In 2016, Googleâ??s Site Reliability Engineering book ignited an industry discussion on what it means to run production services todayâ??and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Googleâ??s experiences, but also provides case studies from Googleâ??s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didnâ??t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. Youâ??ll learn: How to run reliable services in environments you donâ??t completely controlâ??like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SREâ??including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield |
| pir itil definition: Service strategy Great Britain. Office of Government Commerce, 2007-05-30 This volume provides guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions. |
| pir itil definition: Assessing Aid World Bank The, 1998 While there has been more progress with poverty reduction since the 1950s than in any comparable period of human history, poverty remains a severe global problem. This book determines that the effectiveness of aid is not the amount received but rather the institutional and policy environment into which it is accepted.; It examines how development assistance can be more effective at reducing global poverty and gives five main recommendations for making aid more effective: targeting financial aid to poor countries with good policies and strong economic management; providing policy-based aid to demonstrated reformers; using simpler instruments to transfer resources to countries with sound management; focusing projects on creating and transmitting knowledge and capacity; and rethinking the internal incentives of aid agencies. |
| pir itil definition: English for Environmental Science in Higher Education Studies Richard Lee, 2009 English for Environmental Science in Higher Education Studies The Garnet Education English for Specific Academic Purposes series won the Duke of Edinburgh English Speaking Union English Language Book Award in 2009. English for Environmental Science is a skills-based course designed specifically for students of environmental science who are about to enter English-medium tertiary level studies. It provides carefully graded practice and progressions in the key academic skills that all students need, such as listening to lectures and speaking in seminars. It also equips students with the specialist language they need to participate successfully within a environmental science department. Extensive listening exercises come from environmental science lectures, and all reading texts are taken from the same field of study. There is also a focus throughout on the key environmental science vocabulary that students will need. Listening: how to understand and take effective notes on extended lectures, including how to follow the argument and identify the speaker's point of view. Speaking: how to participate effectively in a variety of realistic situations, from seminars to presentations, including how to develop an argument and use stance markers. Reading: how to understand a wide range of texts, from academic textbooks to Internet articles, including how to analyze complex sentences and identify such things as the writer's stance. Writing: how to produce coherent and well-structured assignments, including such skills as paraphrasing and the use of the appropriate academic phrases. Vocabulary: a wide range of activities to develop students' knowledge and use of key vocabulary, both in the field of environmental science and of academic study in general. Vocabulary and Skills banks: a reference source to provide students with revision of the key words and phrases and skills presented in each unit. Full transcripts of all listening exercises. The Garnet English for Specific Academic Purposes series covers a range of academic subjects. All titles present the same skills and vocabulary points. Teachers can therefore deal with a range of ESAP courses at the same time, knowing that each subject title will focus on the same key skills and follow the same structure. Key Features Systematic approach to developing academic skills through relevant content. Focus on receptive skills (reading and listening) to activate productive skills (writing and speaking) in subject area. Eight-page units combine language and academic skills teaching. Vocabulary and academic skills bank in each unit for reference and revision. Audio CDs for further self-study or homework. Ideal coursework for EAP teachers. Extra resources at www.garnetesap.com |
| pir itil definition: ITIL® 2011 Edition - A Pocket Guide Jan van Bon, 2020-06-11 For trainers free additional material of this book is available. This can be found under the Training Material tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus. |
| pir itil definition: Developing IoT Projects with ESP32 Vedat Ozan Oner, 2021-09-13 Master the technique of using ESP32 as an edge device in any IoT application where wireless communication can make life easier Key Features Gain practical experience in working with ESP32 Learn to interface various electronic devices such as sensors, integrated circuits (ICs), and displays Apply your knowledge to build real-world automation projects Book DescriptionDeveloping IoT Projects with ESP32 provides end-to-end coverage of secure data communication techniques from sensors to cloud platforms that will help you to develop production-grade IoT solutions by using the ESP32 SoC. You'll learn how to employ ESP32 in your IoT projects by interfacing with different sensors and actuators using different types of serial protocols. This book will show you how some projects require immediate output for end-users, and cover different display technologies as well as examples of driving different types of displays. The book features a dedicated chapter on cybersecurity packed with hands-on examples. As you progress, you'll get to grips with BLE technologies and BLE mesh networking and work on a complete smart home project where all nodes communicate over a BLE mesh. Later chapters will show you how IoT requires cloud connectivity most of the time and remote access to smart devices. You'll also see how cloud platforms and third-party integrations enable endless possibilities for your end-users, such as insights with big data analytics and predictive maintenance to minimize costs. By the end of this book, you'll have developed the skills you need to start using ESP32 in your next wireless IoT project and meet the project's requirements by building effective, efficient, and secure solutions.What you will learn Explore advanced use cases like UART communication, sound and camera features, low-energy scenarios, and scheduling with an RTOS Add different types of displays in your projects where immediate output to users is required Connect to Wi-Fi and Bluetooth for local network communication Connect cloud platforms through different IoT messaging protocols Integrate ESP32 with third-party services such as voice assistants and IFTTT Discover best practices for implementing IoT security features in a production-grade solution Who this book is for If you are an embedded software developer, an IoT software architect or developer, a technologist, or anyone who wants to learn how to use ESP32 and its applications, this book is for you. A basic understanding of embedded systems, programming, networking, and cloud computing concepts is necessary to get started with the book. |
| pir itil definition: Planning to Implement Service Management Great Britain. Office of Government Commerce, 2002 This publication provides guidance on alignment of thebusiness needs to IT. It enables the reader to assess ifIT service provision is meeting the requirements of thebusiness. Where the business requirements are not beingmet it details the steps necessary to ensure the ITservice provision does meet the current and future needsof the ...... |
| pir itil definition: Pārāśarapraśna Kapur Singh, 2001 |
| pir itil definition: Pi: A Source Book Jonathan M. Borwein, 2013-06-29 Our intention in this collection is to provide, largely through original writings, an ex tended account of pi from the dawn of mathematical time to the present. The story of pi reflects the most seminal, the most serious, and sometimes the most whimsical aspects of mathematics. A surprising amount of the most important mathematics and a signifi cant number of the most important mathematicians have contributed to its unfolding directly or otherwise. Pi is one of the few mathematical concepts whose mention evokes a response of recog nition and interest in those not concerned professionally with the subject. It has been a part of human culture and the educated imagination for more than twenty-five hundred years. The computation of pi is virtually the only topic from the most ancient stratum of mathematics that is still of serious interest to modern mathematical research. To pursue this topic as it developed throughout the millennia is to follow a thread through the history of mathematics that winds through geometry, analysis and special functions, numerical analysis, algebra, and number theory. It offers a subject that provides mathe maticians with examples of many current mathematical techniques as weIl as a palpable sense of their historical development. Why a Source Book? Few books serve wider potential audiences than does a source book. To our knowledge, there is at present no easy access to the bulk of the material we have collected. |
| pir itil definition: Culture and Learning in Islam Ekmeleddin İhsanoğlu, 2003 This publication examines art, the human sciences, science, philosophy, mysticism, language and literature. For this task, UNESCO has chosen scholars and experts from all over the world who belong to widely divergent cultural and religious backgrounds.--Publisher's description. |
| pir itil definition: Business Process Management Workshops Chiara Di Francescomarino, Remco Dijkman, Uwe Zdun, 2020-01-03 This book constitutes revised papers from the twelve International Workshops held at the 17th International Conference on Business Process Management, BPM 2019, in Vienna, Austria, in September 2019: The third International Workshop on Artificial Intelligence for Business Process Management (AI4BPM) The third International Workshop on Business Processes Meet Internet-of-Things (BP-Meet-IoT) The 15th International Workshop on Business Process Intelligence (BPI) The first International Workshop on Business Process Management in the era of Digital Innovation and Transformation (BPMinDIT) The 12th International Workshop on Social and Human Aspects of Business Process Management (BPMS2) The 7th International Workshop on Declarative, Decision and Hybrid approaches to processes (DEC2H) The second International Workshop on Methods for Interpretation of Industrial Event Logs (MIEL) The first International Workshop on Process Management in Digital Production (PM-DiPro) The second International Workshop on Process-Oriented Data Science for Healthcare (PODS4H) The fourth International Workshop on Process Querying (PQ) The second International Workshop on Security and Privacy-enhanced Business Process Management (SPBP) The first International Workshop on the Value and Quality of Enterprise Modelling (VEnMo) Each of the workshops discussed research still in progress and focused on aspects of business process management, either a particular technical aspect or a particular application domain. These proceedings present the work that was discussed during the workshops. |
| pir itil definition: Dictionary of Medical Acronyms and Abbreviations Stanley Jablonski, 2004-09 This dictionary lists acronyms and abbreviations occurring with a reasonable frequency in the literature of medicine and the health care professions. Abbreviations and acronyms are given in capital letters, with no punctuation, and with concise definitions. The beginning sections also include symbols, genetic symbols, and the Greek alphabet and symbols. |
| pir itil definition: Z Score Neurofeedback Robert W. Thatcher, Joel F. Lubar, 2014-09-20 Neurofeedback is utilized by over 10,000 clinicians worldwide with new techniques and uses being found regularly. Z Score Neurofeedback is a new technique using a normative database to identify and target a specific individual's area of dysregulation allowing for faster and more effective treatment. The book describes how to perform z Score Neurofeedback, as well as research indicating its effectiveness for a variety of disorders including pain, depression, anxiety, substance abuse, PTSD, ADHD, TBI, headache, frontal lobe disorders, or for cognitive enhancement. Suitable for clinicians as well as researchers this book is a one stop shop for those looking to understand and use this new technique. - Contains protocols to implement Z score neurofeedback - Reviews research on disorders for which this is effective treatment - Describes advanced techniques and applications |
| pir itil definition: Service transition , 2007-05-30 This publication offers guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations. |
| pir itil definition: Management of Nuclear Power Plant Projects IAEA, 2020-11-25 Member States intending to introduce a nuclear power programme will need to pass through several phases during the implementation. Experience shows that careful planning of the objectives, roles, responsibilities, interfaces and tasks to be carried out in different phases of a nuclear project is important for success. This publication presents a harmonized approach that may be used to structure the owner/operator management system and establish and manage nuclear projects and their development activities irrespective of the adopted approach. It has been developed from shared management practices and consolidated experiences provided by nuclear project management specialists through a series of workshops and working groups organized by the IAEA. The resultant publication presents a useful framework for the management of nuclear projects from initiation to closeout and captures international best practices. |
| pir itil definition: Complete Babylonian Martin Worthington, 2012-03-30 Do you want to engage with Babylonian culture and literature in the original language?The course will introduce you to a fascinating world of gods and demons, heroes and kings.The readings are drawn from myths, letters, law-codes, medical incantations, and other authentic, ancient writings. The language is presented in the Roman alphabet, with an explanation of cuneiform script, and the main features of Assyrian - cognate with Babylonian - are also explained. Learn effortlessly with a new easy-to-read page design and interactive features in this book from Teach Yourself, the No. 1 brand in language learning. |
| pir itil definition: Information Systems Control and Audit Weber, 2007 |
| pir itil definition: ITSM Process Assessment Supporting ITIL (TIPA) Béatrix Barafort, Stéphane Cortina, Valérie Betry, 1970-01-01 The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences. |
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