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| operations management book: Security Operations Management Robert McCrie, 2011-03-31 The second edition of Security Operations Management continues as the seminal reference on corporate security management operations. Revised and updated, topics covered in depth include: access control, selling the security budget upgrades to senior management, the evolution of security standards since 9/11, designing buildings to be safer from terrorism, improving relations between the public and private sectors, enhancing security measures during acute emergencies, and, finally, the increased security issues surrounding the threats of terrorism and cybercrime. An ideal reference for the professional, as well as a valuable teaching tool for the security student, the book includes discussion questions and a glossary of common security terms. Additionally, a brand new appendix contains contact information for academic, trade, and professional security organizations. - Fresh coverage of both the business and technical sides of security for the current corporate environment - Strategies for outsourcing security services and systems - Brand new appendix with contact information for trade, professional, and academic security organizations |
| operations management book: Production and Operations Management Richard B. Chase, Nicholas J. Aquilano, F. Robert Jacobs, 1998 |
| operations management book: Principles of Operations Management Jay Heizer, Barry Render, 2007 KEY BENEFIT: This text allows students to apply what they’ve learned to real company challenges and best practices by offering a multitude of problems in the text and integrated case studies on video. KEY TOPICS: Its coverage includes an extensive amount of service applications and firms to give students an in-depth look at operations in the real world. MARKET: For general business students interested in operations management and gaining the fundamental working knowledge of a firm. |
| operations management book: Service Operations Management eBook_o4 Robert Johnston, Graham Clark, 2012-08-07 This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers. |
| operations management book: Operations Management Ray R. Venkataraman, Jeffrey K. Pinto, 2018-11-29 Operations Management: Managing Global Supply Chains takes a holistic, integrated approach to managing operations and supply chains by exploring the strategic, tactical, and operational decisions and challenges facing organizations worldwide. Authors Ray R. Venkataraman and Jeffrey K. Pinto address sustainability in each chapter, showing that sustainable operations and supply chain practices are not only attainable, but are critical and often profitable practices for organizations to undertake. With a focus on critical thinking and problem solving, Operations Management provides students with a comprehensive introduction to the field and equips them with the tools necessary to thrive in today’s evolving global business environment. |
| operations management book: Operations Management: Policy, Practice and Performance Improvement Steve Brown, Kate Blackmon, Paul Cousins, Harvey Maylor, 2013-06-17 'Operations Management: policy, practices, performance improvement' is the latest state-of-the-art approach to operations management. It provides new cutting edge input into operations management theory and practice that cannot be found in any other text. Discussing both strategic and tactical inputs it combines and balances service and manufacturing operations. * Cutting edge techniques accompanied by brand new case studies * Challenges standard approaches * Comprehensive coverage of strategic supply management * Critical sample questions to aid discussion * Reading lists and articles to support learning * Additional lecturer support material This outstanding author team is from the Operations Management Group at the University of Bath. Their expertise and knowledge is apparent in the text, and they bring to it their original research and experience in the field of operations management. |
| operations management book: Operations and Supply Management 4.0 Marc Helmold, Brian Terry, 2021-04-12 Fierce competition, globalisation and the permanent liberalisation of markets have changed the face of supply chains and operations drastically. Companies, which want to survive in a hostile environment, must establish the optimum combination of supply and operations. This book provides a holistic and practical approach to operations management 4.0 and supply management 4.0. It combines operations and supply best practices across the value chain. It explains comprehensively, how these new paradigms enable companies to concentrate on value-adding activities and processes to achieve a long-term sustainable and competitive advantage. The book contains a variety of best practices, industry examples and case studies. Focusing on best-in-class examples, the book offers the ideal guide for any enterprise in operations and supply in order to achieve a competitive advantage across all business functions focusing on value-adding activities. |
| operations management book: The Encyclopedia of Operations Management Arthur V. Hill, 2012 This is the perfect field manual for every supply chain or operations management practitioner and student. The field's only single-volume reference, it's uniquely convenient and uniquely affordable. With nearly 1,500 well-organized definitions, it can help students quickly map all areas of operations and supply chain management, and prepare for case discussions, exams, and job interviews. For instructors, it serves as an invaluable desk reference and teaching aid that goes far beyond typical dictionaries. For working managers, it offers a shared language, with insights for improving any process and supporting any training program. It thoroughly covers: accounting, customer service, distribution, e-business, economics, finance, forecasting, human resources, industrial engineering, industrial relations, inventory management, healthcare management, Lean Sigma/Six Sigma, lean thinking, logistics, maintenance engineering, management information systems, marketing/sales, new product development, operations research, organizational behavior/management, personal time management, production planning and control, purchasing, reliability engineering, quality management, service management, simulation, statistics, strategic management, systems engineering, supply and supply chain management, theory of constraints, transportation, and warehousing. Multiple figures, graphs, equations, Excel formulas, VBA scripts, and references support both learning and application. ... this work should be useful as a desk reference for operations management faculty and practitioners, and it would be highly valuable for undergraduates learning the basic concepts and terminology of the field. Reprinted with permission from CHOICE http: //www.cro2.org, copyright by the American Library Association. |
| operations management book: Operations Management in Context Frank Rowbotham, Masoud Azhashemi, Les Galloway, 2012-05-23 Operations Management in Context provides students with excellent grounding in the theory and practice of operations management and its role within organizations. Structured in a clear and logical manner, it gradually leads newcomers to this subject through each topic area, highlighting key issues, and using practical case study material and examples to contextualize learning. Each chapter is structured logically and concludes with summary material to aid revision. Exercises and self-assessment questions are included to reinforce learning and maintain variety, with answers included at the end of the text. |
| operations management book: PRODUCTION AND OPERATIONS MANAGEMENT R. PANNEERSELVAM, 2012-03-02 This widely adopted and well-established book, now in its Third Edition, provides the students of management and engineering with the latest techniques in production and operations management, considered so vital for maximizing productivity and profitability in business. What distinguishes the text is a comprehensive coverage of topics such as contract laws, capacity requirement planning, vendor evaluation including AHP method, quality function deployment, and enterprise resource planning. The new topics, which are of current interest, along with the characteristic features and easy-to-read style, would enhance the value of this text. The book is primarily intended as a text for postgraduate students of management, undergraduate students of mechanical engineering and undergraduate and postgraduate students of industrial, and production engineering courses. This profusely illustrated and well-organized text with its fine blend of theory and applications would also be useful for the practicing professionals. NEW TO THIS EDITION : Objective Type Questions at the end of each chapter Additional example problems in Chapters 5 and 17 XYZ, VED, FSN, and SDE analyses Process planning case study in Chapter 2 Case Study Questions in Chapters 2, 3, 4, 5, 6, 7, 9, 10, 11, 13, 14, and 15 Heuristic to minimise total tardiness in single machine scheduling KEY FEATURES : Focuses on productivity related concepts and techniques Provides solved examples at suitable places Includes sufficient tables and diagrams to illustrate the concepts Updates the reader with many efficient and modern algorithms Contains Answers to selected questions and Objective type questions |
| operations management book: Absolute Essentials of Operations Management Andrew Greasley, 2019-11-05 This short textbook consolidates all the key aspects of operations management into a concise and easily accessible reference tool. Comprising the management of creating goods and delivering services to customers, operations management plays an essential role in the success of any organization. This book discusses the main areas of operations management, such as the design of the operations system, including product, process and job design. It also covers the management of operations, including lean operations and supply chain management. Breaking the subject down into its key components, this book provides a core introduction for undergraduate students studying operations management as part of business and management degrees. |
| operations management book: Strategic Operations Management Steve Brown, Richard Lamming, John Bessant, Peter Jones, 2007-06-01 This is a substantial new edition of a successful textbook which continues to have a sensible and 'easy to read' style. Each Chapter has a past/present/future theme with a real strategic approach. Strategic Operations Managment shows operations as combining products and services into a complete offer for the customer. Services are therefore seen as key and are integrated throughout the material in each chapter. Manufacturing, service supply and other key factors are all shown to be in place. In an era where companies are fond of talking about core competences but still struggle to understand their operations, this is an important for academics and practitioners alike. Only when managers understand their operations will they be able to leverage them into any sort of capabilities that will lead to competitive advantage. Online tutor resource materials accompany the book. |
| operations management book: Global Supply Chain and Operations Management Dmitry Ivanov, Alexander Tsipoulanidis, Jörn Schönberger, 2021-11-19 The third edition of this textbook comprehensively discusses global supply chain and operations management (SCOM), combining value creation networks and interacting processes. It focuses on operational roles within networks and presents the quantitative and organizational methods needed to plan and control the material, information, and financial flows in supply chains. Each chapter begins with an introductory case study, while numerous examples from various industries and services help to illustrate the key concepts. The book explains how to design operations and supply networks and how to incorporate suppliers and customers. It examines how to balance supply and demand, a core aspect of tactical planning, before turning to the allocation of resources to meet customer needs. In addition, the book presents state-of-the-art research reflecting the lessons learned from the COVID-19 pandemic, and emerging, fast-paced developments in the digitalization of supply chain and operations management. Providing readers with a working knowledge of global supply chain and operations management, with a focus on bridging the gap between theory and practice, this textbook can be used in core, specialized, and advanced classes alike. It is intended for a broad range of students and professionals in supply chain and operations management. |
| operations management book: Casino Operations Management Jim Kilby, Jim Fox, Anthony F. Lucas, 2006-06-12 Complete guidance to the ins and outs of gaming operations Management personnel need a thorough understanding of the business side of the casino industry to ensure profits???and to avoid losses. It's a sure bet that Casino Operations Management, Second Edition will help current and future gaming management professionals better serve any casino. Written by experts with over 65 years of combined experience in the field, this Second Edition offers all the critical skills and know-how to equip gaming and casino operators with the knowledge needed for the management office, cage operations, and table game and slot operations. This updated edition features detailed coverage of: Current high-roller marketing tactics and their effect on profitability The effect of popular money management systems on casino profits The initial development process of an Indian casino Studies designed to identify the patronage motives of gamblers, including those of riverboat customers Slot club design: player rating issues, point accumulation schemes, and more Principles of casino floor design: managing table game and slot location Studies designed to measure the profit contribution of popular slot promotions Casino Operations Management, Second Edition uses simplified mathematics and statistics throughout, and provides readers with a thorough understanding of all aspects of the casino industry business. It is a must-have reference for students and casinos that develop managers internally. |
| operations management book: An Introduction to Operations Management Ajay Das, 2015-12-22 An Introduction to Operations Management: The Joy of Operations covers the core topics of operations management, including product and service design, processes, capacity planning, forecasting, inventory, quality, supply chain management, and project management. Das provides a clear, connected, and current view of operations management and how it relates to a firm’s strategic goals. Students will benefit from the real-world scenarios that foster an understanding of operations management tasks. Without relying heavily on statistics and mathematical derivations, the book offers applied models and a simple, predictable chapter format to make it easy to navigate. Students of introductory operations management courses will love this practical textbook. A companion website features an instructor’s manual with test questions, as well as additional exercises and examples for in-class use. |
| operations management book: EBOOK: Operations Management: Theory and Practice: Global Edition STEVENSON, WILL, 2019-01-11 EBOOK: Operations Management: Theory and Practice: Global Edition |
| operations management book: Production and Operations Management Everett E. Adam, Ronald J. Ebert, 1992 |
| operations management book: Operations Management for MBAs Jack R. Meredith, Scott M. Shafer, 2007 Designed for MBA students, this book offers a brief introduction to the basic concepts of operations management. It provides a strategic, conceptual view of OM and the basics to complement class activities. |
| operations management book: Operations Management, Second Edition Terry Hill, 2006-04-04 Operations Management presents Terry Hill's vision of how operations can deliver real competitive advantage for organizations. It provides detailed consideration of service delivery system design, with a dedicated chapter on the subject; introduces the importance of people management from the beginning; provides expanded discussion of operations strategy and market linkage, enterprise resource planning, and supply chain issues including e-procurement; demonstrates operations in the real world with over 100 mini-cases, plus detailed long case studies at the end of the book to encourage critical analysis; and offers a range of companion materials for lecturers and students. Companion Website: http://www.palgrave.com/business/hill/ |
| operations management book: Building Intuition Dilip Chhajed, Timothy J. Lowe, 2008-07-11 One of the primary purposes of any model is to build intuition and generate insights. Typically, a model is developed to be able to better understand phenomena that are otherwise difficult to comprehend. Models can also help in verifying the correctness of an intuition or judgment. In spite of the fact that many educators and practitioners recognize the intuition-building power of simple models, this is the first book in the field that uses the power of the basic models and principles to provide students and managers with an “intuitive understanding” of operations management. Building Intuition: Insights From Basic Operations Management Models and Principles touches on nine fundamental models and principles, and outlines the key insights behind each one. To ensure that the volume is accurate, authoritative, accessible and well-written, the chapters are developed by leading experts in each chapter area and written with the students and managers in mind. The book’s primary purpose is to motivate and to enable readers to develop insights with respect to a number of models that are central to the study and practice of operations management. |
| operations management book: Operations Management Alison Bettley, David Mayle, Tarek Tantoush, 2005-11-18 `This reader is an outstanding piece of work. It captures the essence of operations management by providing an interesting and sometimes provoking set of readings. It also provides an excellent review of the topic. Its approach to operations management is both topical and comprehensive. The editors have done an outstanding job of including many of the significant recent developments in the area, particularly in the technology and operations strategy areas′ - Nigel Slack, Professor of Operations Strategy, Warwick University How have consumer demands, environmental and ethical concerns, the advancement of technology and the globalization of business changed and redefined operations management? This Reader explains new and emerging areas and re-evaluates some important mainstream issues. Leading specialists contribute their experiences and thoughts on four key areas. They are: - Strategy - makes the case for regarding operations as a strategic asset in their own right - Methodology - examines the myriad of approaches taken towards process improvement - Technology - asks why problems associated with the implementation of technology continue to dog organisations - Human Issues - repositions human input to the top of the operational agenda |
| operations management book: Operations Management Mike Pycraft, 2000 |
| operations management book: Service Operations Management Robert G. Murdick, Barry Render, Roberta S. Russell, 1990 |
| operations management book: Service And Operations Management Cengiz Haksever, Barry Render, 2017-12-26 The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to sales@wspc.com. |
| operations management book: Advanced Fashion Technology and Operations Management Vecchi, Alessandra, 2017-03-01 Fashion has been steadily moving from the brick and mortar to the digital market. As such, it is increasingly vital to research new methods that will help businesses to grow and succeed in this new sphere. Advanced Fashion Technology and Operations Management is a pivotal reference source for the latest development management strategies, fashion marketing, international business, and fashion entrepreneurship. Featuring extensive coverage across a range of relevant perspectives and topics, such as online shopping behavior, digital fashion, and e-commerce, this book is ideally designed for professionals, entrepreneurs, students, and researchers. |
| operations management book: Operations Management Robert Dan Reid, Nada R. Sanders, 2010 With its abundance of step-by-step solved problems, concepts, and examples of major real-world companies, this text brings unparalleled clarity and transparency to the course. |
| operations management book: Health Care Operations Management James R. Langabeer, Jeffrey Helton, 2016 Health Care Operations Management: A Systems Perspective, Second Edition provides comprehensive and practical coverage of all aspects of operations management specific to the healthcare industry. It covers everything from hospital finances to project management, patient flows, performance management, process improvement, and supply chain management. This is an ideal text for university courses in healthcare management at all levels. It is also an excellent professional reference for healthcare administrators, clinical support managers, and supply chain professionals. The Second Edition has been thoroughly updated with the most recent data, statistics, and references. It also offers expanded coverage of quality, financial, and systems management, as well as a new chapter entitled Operational Metrics in Health Care Organization. |
| operations management book: Operations Management Lee J. Krajewski, Larry P. Ritzman, 1999 In this text the authors balance the presentation of both corporate strategy and analytical tools by presenting decision-making within the context of a firm's competitive priorities. A technology focus is new to this edition, with Internet research exercises, expanded PowerPoint slides for the teacher and support student software. Real-world examples demonstrate how manufacturing and service organizations meet operations challenges and Internet activities direct students to evaluate real-world software. This edition features a cross-functional perspective that demonstrates how operations is linked to other functional areas such as IT, marketing, finance and HR. |
| operations management book: Cruise Operations Management Philip Gibson, 2006-08-11 Cruise Operations Management provides a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues providing a practical guide for both students and professionals alike. A user-friendly and practical guide it discusses issues such as: · The history and image of cruising · How to design a cruise and itinerary planning · Roles and responsibilities on a cruise ship · Customer service systems and passenger profiles · Managing food and drink operations onboard · Health, safety and security Cruise Operations Management presents a range of contextualised facts illustrated by a number of case studies that encourage the reader to examine the often complex circumstances that surround problems or events associated to cruise operations. The case studies are contemporary and are constructed from first hand research with a number of international cruise companies providing a real world insight into this industry. Each case study is followed by questions that are intended to illuminate issues and stimulate discussion. The structure of the book is designed so the reader can either build knowledge cumulatively for an in-depth knowledge of managerial practices and procedures onboard a cruise ship, or they can ‘dip in’ and make use of specific material and case studies for use within a more generic hospitality or tourism learning context. |
| operations management book: Operations Management in China Craig Seidelson, 2021-08-11 This book takes readers inside Chinese organizations and shows how factories are built, labor is managed, goods are sourced, quality is controlled, and logistics are handled. Leading business schools routinely offer undergraduate and postgraduate degrees in operations and supply chain management. Yet 200,000 U.S. jobs in supply chain management go unfilled each year owing to lack of talent. The talent that U.S. companies need, and that this book provides, is understanding how to make and buy products from China. How important is China to U.S. operations? In 2018, U.S. imports from China reached $600 billion. Half of these imports were bought by U.S. manufacturers. A dependency on Chinese goods is even greater when looking at U.S. supply chains. Sixty cents of every dollar that U.S. consumers spend on goods made in China go to U.S. workers and companies. Successful operations and supply chain managers understand manufacturing in China. This book takes readers inside Chinese organizations and shows how factories are built, labor is managed, goods are sourced, quality is controlled, and logistics are handled. Through this immersion experience, readers are able to see the opportunities and pitfalls in manufacturing in China. |
| operations management book: Service Operations Management, Second Edition David W. Parker, 2018-06-29 Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management. |
| operations management book: Operations Management Lee J. Krajewski, Larry P. Ritzman, 2004-02-01 For the introductory Operations Management course, at both the undergraduate and graduate level.The seventh edition of the K/R text is a complete redesign. While the seventh edition maintains its perspective on the big picture and the strategic importance of operations, it shifts its overall approach to a process orientation both service and manufacturing. The new edition also comes with new software and many new interactive features on the CD-ROM and companion website. |
| operations management book: Production and Operations Management Singh S.P., This book covers the emerging and important topics related to production and operations management in a systematic way. It covers not only the essentials of planning, designing, managing and controlling of manufacturing operations, but also a number of relevant topics such as total preventive maintenance, environmental issues in production system, advanced production system, total productivity management and work system design, which are not covered in many books. The book is a useful resource for undergraduate and postgraduate students of MBA programmes, as well as B.Tech and M.Tech programmes of production and industrial engineering. Key Features • Theories and concepts based on day-to-day practical applications in the industry • Large number of solved examples to explain the theoretical concepts • Case study at the end of each chapter to illustrate the theory • Brings out the link between linear programming and its applications |
| operations management book: Operations Management Nigel Slack, 2019 Were you looking for the book with access to MyLab Operations Management? This product is the book alone and does NOT come with access to the MyLab. Buy Operations Management, 8th edition with MyLab Operations Management access card (ISBN 9781292254036) if you need access to the MyLab as well, and save money on this resource. You will also need a course ID from your instructor to access the MyLab. Operations management is important, exciting, challenging ... and everywhere you look! * Important, because it enables organizations to provide services and products that we all need * Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology * Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible * And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations. |
| operations management book: Perspectives in Operations Management Rakesh K. Sarin, 2012-12-06 In the fall of 1992 a conference honoring Elwood S. Buffa was held at the Anderson Graduate School of Management of the University of California, Los Angeles. This book is a collection of the work presented at that conference. The scholars who gathered to honor El are the prominent researchers in the field of Operations Management. Their collective work published in this book represents the richness of the field and provides the reader with valuable insights into its important issues and problems. While any grouping of the articles by these distinguished scholars will be arbitrary, I have organized the book in four sections. In the first section the articles dealing with the strategic issues in Operations Management are compiled. The articles deal with continuous improvement, quality, services, supply chain management, and creating value through operations. The articles that explore the interface of Operations Management with other functional areas, e.g. engineering and marketing, are grouped in the second section. The third section of the book contains articles that attempt to model some important planning problems that arise in the management of production and operations. Some of the papers in this section provide state of the art reviews of selected topic areas. Finally, the fourth section contains articles that deal with future directions for Operations Management. The authors offer several insights into the future evolution of the field. The book begins with the keynote address given by El Buffa at the start of the conference on November 2, 1991. |
| operations management book: Financial Markets Operations Management Keith Dickinson, 2015-01-20 A comprehensive text on financial market operations management Financial Market Operations Management offers anyone involved with administering, maintaining, and improving the IT systems within financial institutions a comprehensive text that covers all the essential information for managing operations. Written by Keith Dickinson—an expert on the topic—the book is comprehensive, practical, and covers the five essential areas of operations and management including participation and infrastructure, trade life cycle, asset servicing, technology, and the regulatory environment. This comprehensive guide also covers the limitations and boundaries of operational systems and focuses on their interaction with external parties including clients, counterparties, exchanges, and more. This essential resource reviews the key aspects of operations management in detail, including an examination of the entire trade life cycle, new issue distribution of bonds and equities, securities financing, as well as corporate actions, accounting, and reconciliations. The author highlights specific operational processes and challenges and includes vital formulae, spreadsheet applications, and exhibits. Offers a comprehensive resource for operational staff in financial services Covers the key aspects of operations management Highlights operational processes and challenges Includes an instructors manual, a test bank, and a solution manual This vital resource contains the information, processes, and illustrative examples needed for a clear understanding of financial market operations. |
| operations management book: Essentials of Operations Management Nigel Slack, Alistair Brandon-Jones, 2018 Based on the market-leading Operations Management text, this is the ideal book for those wanting a more concise introduction to the subject, focusing on essential core topics, without compromising on the authoritative, clear and highly practical approach that has become the trademark of the authors. Revised and updated to reflect the ever-changing world of operations management, the book is rooted in real-life practice with a wealth of examples and case studies from different sectors and industries around the world. MyLab Operations Management not included. Students, if MyLab Operations Management is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN and course ID. MyLab Operations Management should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information. |
| operations management book: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph Michelli, 2008-06-13 Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization. |
| operations management book: Operations Management Roberta S. Russell, Bernard W. Taylor, 2003 This well-written, comprehensive book strikes the perfect balance between both the managerial issues and quantitative techniques of operations. A major thrust of the revision includes increased emphasis on information technology and the effect of the Internet and e-business on operations management.A four-part organization covers the strategic importance of operations, designing the operating system, managing the supply chain, and ensuring quality.For project managers and other business personnel who need to manage and improve processes. |
| operations management book: Essential Guide to Operations Management David Bamford, Paul Forrester, 2010-08-30 This book is a novel treatment of Operations Management. It takes a fresh insight to this increasingly important topic, exploring fundamental principles equally applicable to service and manufacturing situations. The book adapts a strategic stance by providing a framework for effective decision making and is aimed at practising managers who need to design working processes, manage change and make decisions within a strategic framework. The framework and supporting case vignettes allow the practitioner to grasp essential concepts quickly in a range of different operational contexts. Bamford and Forrester have done an excellent job in creating a concise, salient, and appealing approach - they have captured the essential elements of designing processes, products and work organizations; exploring approaches to operations planning and control; managing change through effective project management and technology transfer; and then managing quality and improvement strategies. —Professor Rob Handfield, Professor of Supply Chain Management, North Carolina State University, USA This is an excellent concise text that introduces students to all of the key areas - it's an invaluable aid for students in understanding all of the major aspects of operations and their importance to the success of businesses. —Professor Steve Brown, Professor of Management, University of Exeter Business School, University of Exeter, UK For today's or tomorrow's business leaders this text has well structured invaluable content ready for immediate adoption. Follow the guide, put it into practice, and the rewards will follow. —Mr Vernon Barker, Managing Director, First TransPennine Express, First Group Plc, UK This book combines technical theory 'book smarts' with real life experience 'street smarts' in a flowing read. —Mr Stephen Oliver, Vice President Marketing & Sales, Vicor Corporation, Boston, USA |
Operations Management: What It Is and How It Works - Investopedia
Apr 4, 2025 · What Is Operations Management? Operations management (OM) plans, organizes, and revises business practices to achieve maximum efficiency and profitability.
Operations management - Wikipedia
Operations management covers sectors like banking systems, hospitals, companies, working with suppliers, customers, and using technology. Operations is one of the major functions in an …
What is Operations Management? - Definition, Purpose, Benefits …
Mar 27, 2024 · Operations Management is a business practice to create the highest level of efficiency that is possible within an organization. Operations Management is concerned with …
7 Functions of Operations Management and Skills Needed [2025] …
Operations management keeps processes running smoothly within organizations. Learn more about the main responsibilities of operations teams.
What is Operations? | Small Business Operations - OnDeck
Apr 23, 2025 · When we talk about “operations” in the context of a business, we are referring to the processes and inner workings that allow a company to run as efficiently as possible. Whether you …
Operations Management: What Is It and Why Does It Matter?
Mar 13, 2024 · Operations management executes backend business functions. It is an exciting career field that oversees manufacturing, inventory, and quality control to prepare products for …
Business Operations - Overview, Examples, How To Improve
Business operations refer to activities that businesses engage in on a daily basis to increase the value of the enterprise and earn a profit. The activities can be optimized to generate sufficient …
What is Operations? - Next Matter
Jan 19, 2023 · The operations of an organization include everything an organization does to serve its customers. In this article, we’ll dive deeper into what operations is, and why it’s important to …
What Is Operations Management? - UAGC
Apr 6, 2023 · Understand operations with this comprehensive guide! Get an overview of what operations management is, what it entails, and how it can help your business succeed.
Operations Management 101 & 201 - Smartsheet
May 25, 2017 · This article will provide an overview of operations management: its history, importance, functions, strategies, principles, and types of production. You’ll also hear from seven …
Operations Management: What It Is and How It Works - Investopedia
Apr 4, 2025 · What Is Operations Management? Operations management (OM) plans, organizes, and revises business practices to achieve maximum efficiency and profitability.
Operations management - Wikipedia
Operations management covers sectors like banking systems, hospitals, companies, working with suppliers, customers, and using technology. Operations is one of the major functions in an …
What is Operations Management? - Definition, Purpose, Benefits …
Mar 27, 2024 · Operations Management is a business practice to create the highest level of efficiency that is possible within an organization. Operations Management is concerned with …
7 Functions of Operations Management and Skills Needed [2025] …
Operations management keeps processes running smoothly within organizations. Learn more about the main responsibilities of operations teams.
What is Operations? | Small Business Operations - OnDeck
Apr 23, 2025 · When we talk about “operations” in the context of a business, we are referring to the processes and inner workings that allow a company to run as efficiently as possible. …
Operations Management: What Is It and Why Does It Matter?
Mar 13, 2024 · Operations management executes backend business functions. It is an exciting career field that oversees manufacturing, inventory, and quality control to prepare products for …
Business Operations - Overview, Examples, How To Improve
Business operations refer to activities that businesses engage in on a daily basis to increase the value of the enterprise and earn a profit. The activities can be optimized to generate sufficient …
What is Operations? - Next Matter
Jan 19, 2023 · The operations of an organization include everything an organization does to serve its customers. In this article, we’ll dive deeper into what operations is, and why it’s important to …
What Is Operations Management? - UAGC
Apr 6, 2023 · Understand operations with this comprehensive guide! Get an overview of what operations management is, what it entails, and how it can help your business succeed.
Operations Management 101 & 201 - Smartsheet
May 25, 2017 · This article will provide an overview of operations management: its history, importance, functions, strategies, principles, and types of production. You’ll also hear from …
