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| negotiation and conflict resolution: Harvard Business Review on Negotiation and Conflict Resolution , 2000 Leading Minds and Landmark Ideas In An Easily Accessible Format From the preeminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, The Harvard Business Review Paperback Series delivers the fundamental information today's professionals need to stay competitive in a fast-moving world. Managers at every level, and in every industry, must balance various working styles, build efficient management teams, and develop sharp negotiation skills to remain competitive. Harvard Business Review on Negotiation and Conflict Resolution offers a selection of the best thinking on negotiation practice and managing conflict in organizational settings. A Harvard Business Review Paperback. |
| negotiation and conflict resolution: Negotiation and Conflict Management I. William Zartman, 2007-12-20 This book presents a series of essays by I. William Zartman outlining the evolution of the key concepts required for the study of negotiation and conflict management, such as formula, ripeness, pre-negotiation, mediation, power, process, intractability, escalation, and order. Responding to a lack of useful conceptualization for the analysis of international negotiation, Zartman has developed an analytical framework and specific concepts that can serve as a basis for both study and practice. Negotiation is analyzed as a process, and is linked to other major themes in political science such as decision, structure, justice and order. This analysis is then applied to negotiations to manage particular types of conflicts and cooperation, including ethnic conflicts, civil wars and regime-building. It also develops typologies and strategies of mediation, dealing with such aspects as leverage, bias, interest, and roles. Written by the leading exponent of negotiation and mediation, Negotiation and Conflict Management will be of great interest to all students of negotiation, mediation and conflict studies in general. |
| negotiation and conflict resolution: Conflict, Negotiation and Perspective Taking Sandra Pineda de Forsberg, Roland Reichenbach, 2021-09-02 In a world where conflicts are commonplace and almost unavoidable, negotiation is recommended as the preferred approach for productively handling the outcomes of disputes. In addition, negotiation is recognized as an enabler of a constructive, grounded attitude toward conflict. This book advocates that perspective-taking is a superior competency to effectively understand the points of view of others, as well as a means to create a beneficial outcome to a conflict, attain sustainable business and solutions, and develop healthier relationships. The three central themes presented in this book: conflict, negotiation, and interpersonal perspective-taking, provide different important insights into the handling of disputes and the practice of negotiation. In-depth understanding of these themes enables the negotiator to forge a “three-dimensional” instrument for effective conflict management. The concept of conflict is first introduced, followed by an examination of the negotiation process, including negotiation strategies, negotiation phases, negotiation competencies, and styles. Considerable attention is then paid to interpersonal perspective-taking and its critical role in successful interpersonal negotiation strategies, before a theoretical discussion on negotiation research models concludes the book. The intent throughout this book is to empower the reader to make the best of every conflict situation and contribute to harmonious and respectful working environments. Every individual, employee, and leader is encouraged to become a proficient negotiator who seeks mutually productive and successful results. The mutual wins require careful consideration of the other’s perspective and interests. Although this work primarily addresses professional contexts, the principles and their applications are also highly useful for everyday situations. |
| negotiation and conflict resolution: Negotiation and Conflict Resolution in Criminal Practice Rebecca Jaremko Bromwich, Thomas Harrison, 2019-11-26 Lawyers, Crown counsels, district attorneys, and paralegals are often tasked with managing negotiation and conflict resolution in the courtroom; however, very little theory or literature surrounding this specialization exists. This handbook effectively closes these gaps and extensively discusses theories of negotiation and conflict resolution in criminal practice. Part one discusses communicating effectively and appropriately with clients, court staff, and opposing counsel by identifying and establishing cultural competence, rapport, and nonverbal cues. Part two identifies alternative processes in negotiation and conflict resolution including victim-offender mediation and retroactive justice, while part three covers career development in areas such as managing challenging clients and developing strategies for dealing with high-stress scenarios. This ground-breaking resource is well suited to students in a wide variety of courses that specialize in negotiation and conflict resolution including criminal justice, law, paralegal, police studies, or criminology. |
| negotiation and conflict resolution: The Handbook of Dispute Resolution Michael L. Moffitt, Robert C. Bordone, 2012-06-28 This volume is an essential, cutting-edge reference for all practitioners, students, and teachers in the field of dispute resolution. Each chapter was written specifically for this collection and has never before been published. The contributors--drawn from a wide range of academic disciplines--contains many of the most prominent names in dispute resolution today, including Frank E. A. Sander, Carrie Menkel-Meadow, Bruce Patton, Lawrence Susskind, Ethan Katsh, Deborah Kolb, and Max Bazerman. The Handbook of Dispute Resolution contains the most current thinking about dispute resolution. It synthesizes more than thirty years of research into cogent, practitioner-focused chapters that assume no previous background in the field. At the same time, the book offers path-breaking research and theory that will interest those who have been immersed in the study or practice of dispute resolution for years. The Handbook also offers insights on how to understand disputants. It explores how personality factors, emotions, concerns about identity, relationship dynamics, and perceptions contribute to the escalation of disputes. The volume also explains some of the lessons available from viewing disputes through the lens of gender and cultural differences. |
| negotiation and conflict resolution: Effective Conflict and Negotiation in Today's Changing Environments (Preliminary Edition) Timothy Grainey, 2016-12-20 |
| negotiation and conflict resolution: Getting to Yes Roger Fisher, William Ury, Bruce Patton, 1991 Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement. |
| negotiation and conflict resolution: Negotiation in Social Conflict Dean G. Pruitt, Peter J. Carnevale, 1993 This text presents a research-based analysis of negotiation. It examines the nature of negotiator strategies and tactics and their impact on the outcomes of negotiation. It also looks at the psychological states, the motives and perceptions, that determine negotiator behaviours and the antecedents of these states. Among the antecedents examined are the negotiator's role in his or her organization, conflict style, the other party's behaviour, the way the issues are framed, and various aspects of the relationship between the parties. Negotiation is viewed as one of several procedures available for dealing with social conflict, other examples being mediation, arbitration and independent action by the disputants. One of these alternative procedures, mediation, is discussed in depth, because of its close relationship to negotiation. There is also a chapter on choices among procedures, which helps understand how people enter and leave negotiation. |
| negotiation and conflict resolution: Negotiation and Dispute Resolution Beverly DeMarr, Suzanne C. de Janasz, 2013-10-03 For courses in Negotiation/Dispute Resolution. Complete and broad in coverage, this book addresses negotiations and dispute resolution in a wide variety of settings. Because skill development is an important part of becoming a masterful negotiator, concepts are augmented with numerous exercises, activities, role plays, and self-assessments. By combining theoretical foundations with experiential exercises, the book helps students develop their ability to negotiate and resolve conflicts in both personal and professional settings. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed. |
| negotiation and conflict resolution: Language, Negotiation and Peace Patricia Friedrich, 2007-07-01 The end of the twentieth- and beginning of the twenty-first centuries have witnessed a large scale increase in demands for international peace keeping mechanisms. Because of a complex history of spread and power, English has become the de facto lingua franca of international communication and negotiation, and the inevitable accompaniment to this is the growth in hostility against the perceived imperialism of the English language. This book argues that the growth of English(es) as a lingua franca has the potential to foster closer bonds between communities, countries and continents. Using the background methodology of Peace Studies, Patricia Friedrich applies political theory to linguistic evidence, to show how English can be instrumental both in the restoration of peace and in the building of social justice. In this analysis, the language classroom emerges as a central site in conflict prevention. A fascinating, innovative study of the place of the English language in the modern world, this book will be of interest to academics researching applied linguistics or world Englishes. |
| negotiation and conflict resolution: Conflict Resolution Smarts Matt Doeden, 2012-01-01 Conflict—nobody likes it. And from the hallways of your school to the family dinner table, conflict can be hard to avoid. But conflict doesn't have to be all bad. If you handle a conflict well, you might even come up with a win-win solution, and everyone will walk away happy. Conflict management involves understanding the roots of conflict, opening the lines of communication, and coming up with a solution that everyone can live with. This book explores conflict from all angles. You'll discover • how the little seed of a misunderstanding can turn into a great big conflict. • conflict resolution strategies, including compromise, negotiation, mediation, and collaboration. • how to be a good communicator, and a great listener, to resolve conflicts—at school, at home, and even online. • basic conflict outcomes, including the magical win-win. Supplemented with articles and information from USA TODAY, the Nation's No. 1 Newspaper, Conflict Resolution Smarts delivers solid advice and firsthand stories of real teens managing many of the same conflicts you are. Ready to wise up to conflict management? Read on! |
| negotiation and conflict resolution: Coping with International Conflict Roger Fisher, 1997 Coping with International Conflict incorporates the expertise of Roger Fisher, coauthor of a bestselling book on negotiation, and coauthors Andrea Kupfer Schneider, Elizabeth Borgwardt, and Brian Ganson. Based on the authors' international consulting work, the book is designed to familiarize students with the theory and practice of conflict management as well as the newest negotiation techniques. The authors introduce basic components of conflict resolution theory - understanding partisan perceptions, analyzing the structure of negotiations, framing requests and demands - and provide exercises, charts, and checklists to highlight key points. Anecdotes, examples, and historic case studies of conflict areas such as the West Bank and Vietnam show theory in practice and demonstrate the use of conflict-resolution tools. As a test of students' newly acquired negotiation skills, the authors set up a problem-solving process in which students select a real-world problem and write an Action Memorandum - a proposal to be sent to a real decisionmaker. Instructors and students alike will find this text to be an invaluable resource - it provides a variety of formats in which to learn and apply conflict-management theory, as well as a variety of opportunities to practise negotiation techniques in the fascinating arena of international conflict management. |
| negotiation and conflict resolution: When Conflict Resolution Fails Oliver Ramsbotham, 2016-11-02 Bringing warring parties to the negotiating table is the aim of any peace process. But what happens when those negotiations falter and conflict resolution fails? Is everything lost or are there prospects for meaningful change in even the most intractable of conflicts? In this insightful book, leading scholar-practitioner in conflict resolution Oliver Ramsbotham explores the phenomenon of radical disagreement as the main impediment to negotiation, problem solving and dialogue between conflict parties. Taking as his focus the long-running and seemingly irresolvable conflict between Israel and Palestine, he shows how what is needed in these circumstances is not less radical disagreement, but more. Only by understanding what is blocking the way and by promoting collective strategic engagement within, across and between the groups involved, can deadlock be transformed. Rich in detail and accessibly written, this book introduces a new and as yet relatively unexplored frontier in conflict studies. Its wider application to other phases, levels and war zones holds out rich promise for extending conflict engagement in some of the world's deadliest and most difficult hot spots. |
| negotiation and conflict resolution: Manager as Negotiator David A. Lax, James K Sebenius, 1987-01-05 This fine blend of Harvard scholarship and seasoned judgment is really two books in one. The first develops a sophisticated approach to negotiation for executives, attorneys, diplomats -- indeed, for anyone who bargains or studies its challenges. The second offers a new and compelling vision of the successful manager: as a strong, often subtle negotiator, constantly shaping agreements and informal understandings throughout the complex web of relationships in an organization. Effective managers must be able to reach good formal accords such as contracts, out-of-court settlements, and joint venture agreements. Yet they also have to negotiate with others on whom they depend for results, resources, and authority. Whether getting fuller support from the marketing department, hammering out next year's budget, or winning the approval for a new line of business, managers must be adept at advantageously working out and modifying understandings, resolving disputes, and finding mutual gains where interests and perceptions conflict. In such situations, The Manager as Negotiator shows how to creatively further the totality of one's interests, including important relationships -- in a way that Richard Walton, Harvard Business School Professor of Organizational Behavior, describes as sensitive to the nuances of negotiating in organizations and relentless and skillful in making systematic sense of the process. This book differs fundamentally from the recent spate of negotiation handbooks that tend to espouse one of two approaches: the competitive (Get yours and most of theirs, too) or the cooperative (Everyone can always win). Transcending such cynical and naive views, the authors develop a comprehensive approach, based on strategies and tactics for productively managing the tension between the cooperation and competition that are both inherent in bargaining. Based on the authors' extensive experience with hundreds of cases, and peppered with a number of wide-ranging examples, The Manager as Negotiator will be invaluable to novice and experienced negotiators, public and private managers, academics, and anyone who needs to know the state of the art in this important field. |
| negotiation and conflict resolution: The Negotiator in You: Sales Joshua N. Weiss, 2013-04-03 The Negotiator in You: Sales is an audiobook specifically geared to people who sell anything and everything. Salespeople negotiate constantly with prospective and existing clients, and internally with bosses and representatives of other divisions. Moreover, salespeople are vulnerable to external forces that either enhance or severely limit their efforts during negotiations. In this audiobook, salespeople will learn to overcome the following key challenges: short-term gratification (making the sale) vs. long-term (building the relationship); giving away more than necessary; taking lessons from one negotiation and transferring them; negotiating up, down, and sideways; mapping the players and getting alignment; ensuring that an agreement makes sense for you and your company; retaining your profit margin and still getting the deal done; and dealing with difficult customers—while still making the sale. |
| negotiation and conflict resolution: Conflict Management and Negotiation Skills for Internal Auditors Joan Pastor, 2007 |
| negotiation and conflict resolution: The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration Mary Scannell, 2010-05-28 Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged. |
| negotiation and conflict resolution: Hostage at the Table George Kohlrieser, 2011-01-06 George Kohlrieser—an international leadership professor, consultant, and veteran hostage negotiator—explains that it is only by openly facing conflict that we can truly progress through the most difficult business challenges. In this provocative book, he reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or business relationship. Step by step, he outlines the seven key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems and shows how business leaders, in particular, can develop and access the skills they need to create trust and a positive mind-set in their companies. |
| negotiation and conflict resolution: The Oxford Handbook of Economic Conflict Resolution Gary E. Bolton, Rachel T. A. Croson, 2012-10-11 Individuals, groups, and societies all experience and resolve conflict. In this handbook, scholars from multiple disciplines offer perspectives on the current state and future challenges in negotiation and conflict resolution. This confluence of research perspectives will identify further synergies and advances in our understanding of conflict resolution. |
| negotiation and conflict resolution: Alternative Approaches in Conflict Resolution Christine Schliesser, Martin Leiner, 2025-02-24 In its second edition, this extended and revised volume brings together alternative and innovative approaches in conflict resolution. With traditional military intervention repeatedly contributing to instability and violence, the study of alternative approaches has become imperative. Can forgiveness help heal relationships in post-apartheid South Africa? How can art assist dealing with ‘unrememberable’ events such as the genocide in Rwanda? What transformational resources do women offer in contexts of massive human rights violations? The aim of this edited volume is twofold: to provide and encourage critical reflection of the approaches presented here and to explore concrete improvements in conflict resolution strategies. In its interdisciplinary and international outlook, this work combines the tried-and-tested approaches from conflict resolution experts in academia, NGOs and civil society, making it an invaluable tool for academics and practitioners alike. |
| negotiation and conflict resolution: Improvisational Negotiation Jeffrey Krivis, 2006 Drawing on his own experience plus those of his colleagues, Jeffrey Krivis offers the reader dramatic, well-crafted, and highly instructive stories about people in conflict - families, organizations, corporations - and shows how mediated negotiations help them to reach a successful resolution. |
| negotiation and conflict resolution: Bargaining with the Devil Robert Mnookin, 2010-02-09 The art of negotiation—from one of the country’s most eminent practitioners and the Chair of the Harvard Law School’s Program on Negotiation. One of the country’s most eminent practitioners of the art and science of negotiation offers practical advice for the most challenging conflicts—when you are facing an adversary you don’t trust, who may harm you, or who you may even feel is evil. This lively, informative, emotionally compelling book identifies the tools one needs to make wise decisions about life’s most challenging conflicts. |
| negotiation and conflict resolution: Culture and Negotiation Guy Olivier Faure, Guy Faure, Jeffrey Z. Rubin, 1993-09-28 Culture and Negotiation was the outcome of cooperation between UNESCO and IIASA. The cultural factors bearing on international negotiations are a topic of importance, not least in the environmental field. The book's strength is its combination of a lucid and comprehensive discussion of issues and concepts with a series of case studies concerning specific rivers and the people who live and produce on their banks and tributaries. The result throws interesting light on the cultural parameters of human agreement and discord, and offers useful, practical pointers for the art of negotiation. |
| negotiation and conflict resolution: Communication and Negotiation Linda L. Putnam, Michael E. Roloff, 1992-04-10 Consolidating alternative perspectives on communication and negotiation, this volume reviews the work of noted communication scholars and suggests directions for future research. Contributors explore three major aspects of negotiation communication: strategies, tactics and negotiation processes; interpretive processes and language analysis; and negotiation situation and context. This research also explores bargaining planning, framing and reframing, as well as relational communication with opponents, constituents and audiences. |
| negotiation and conflict resolution: The Art of Negotiation Michael Wheeler, 2013 Shedding new light on the improvisational nature of negotiation, explains how diplomats, deal-makers, and Hollywood producers apply their best practices to everyday transactions. |
| negotiation and conflict resolution: Negotiating Reconciliation in Peacemaking Valerie Rosoux, Mark Anstey, 2017-11-01 This book offers a unique approach to reconciliation as a matter for negotiation, bringing together two bodies of theory in order to offer insights into resolving conflicts and achieving lasting peace. It argues that reconciliation should not be simply accepted as an ‘agreed-upon norm’ within peacemaking processes, but should receive serious attention from belligerents and peace-brokers seeking to end violent conflicts through negotiation. The book explores different meanings the term ‘reconciliation’ might hold for parties in conflict - the end of overt hostilities, a transformation in the quality of relations between warring groups, a vehicle of accountability and punishment of human rights abusers or the means through which they might somehow acquire amnesty, and as a means of atonement and to material reparation. It considers what gives energy to the idea of reconciliation in a conflict situation—why do belligerents become interested in settling their differences and changing their attitudes to one another? Using a range of case studies and thematic discussion, chapters in this book seek to tackle these tough questions from a multidisciplinary perspective. Contributions to the book reveal some of the complexities of national and international reconciliation projects, but particularly diverse understandings of reconciliation and how to achieve it. All conflicts reflect unique dynamics, aspirations and power realities. It is precisely because parties in conflict differ in expectations of reconciliation outcomes that its processes should be negotiated. This book is a valuable resource for both scholars and practitioners engaged in resolving conflicts and transforming fragmented relations in conflict and post-conflict situations. |
| negotiation and conflict resolution: Conflict Resolution for the Helping Professions Allan Edward Barsky, 2017 Module I: foundations of conflict resolution, peace, and restorative justice -- The mindful practitioner -- The theoretical bases of conflict resolution -- Restorative justice -- Module II: negotiation -- Power-based negotiation -- Rights-based negotiation -- Interest-based negotiation -- Module III: mediation -- Transformative mediation -- Family mediation and a therapeutic approach -- Module IV: additional methods of conflict resolution -- Group facilitation -- Advocacy. |
| negotiation and conflict resolution: The Shadow Negotiation Deborah M. Kolb, Judith Williams, 2000 Written exclusively for women, this title includes tips on how to recognize the shadow negotiation: unspoken attitudes, hidden assumptions, and conflicting agendas that drive the bargaining process. |
| negotiation and conflict resolution: Mediation Alain Lempereur, Jacques Salzer, Aurelien Colson, Michele Pekar, Eugene B. Kogan, 2021-06-28 When negotiation fails, mediation avails other moves for an amicable resolution. Whether you are a current or future mediator or a party to a conflict, this is your essential companion to the theory, concepts, and best practices of mediation. In a world ridden by social divisions, responsible resolution of conflicts is more timely than ever. What happens when parties are unable to negotiate an agreement together? The next move is to invite a third party to reset the negotiations, facilitate the exchanges, rebuild a working relationship and empower the parties to explore the past, surface their present needs, invent, evaluate and choose the best solutions for the future. Mediation: Negotiation by Other Moves brings decades of critical analysis and experience that the authors tested worldwide in international organizations, governments, NGOs, universities and corporations. You will understand mediation better, and its significance in your personal and professional life. You will be able to develop a flexible mindset and a broad outlook to achieve sustainable outcomes. This book will cover: Models and principles from various domains of mediation: family, business & labor, public affairs, international relations A mediation framework to prepare for mediation and to run its process smoothly A step-by-step approach to a mediation session, from the opening until a possible settlement, via the various phases of problem solving Mediation traps and how to avoid them—for mediators and parties alike Ethics of mediation and questions of responsibility Mediation: Negotiation by Other Moves is essential reading for anyone who wishes to develop a pragmatic approach to mediation. |
| negotiation and conflict resolution: The Dynamics of Conflict Resolution Bernard Mayer, 2010-09-23 This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon. |
| negotiation and conflict resolution: Winning Together Bruno Verdini Trejo, 2017-12-15 Strategies for transboundary natural resource management; winner of Harvard Law School's Raiffa Award for best research of the year in negotiation and conflict resolution. Transboundary natural resource negotiations, often conducted in an atmosphere of entrenched mistrust, confrontation, and deadlock, can go on for decades. In this book, Bruno Verdini outlines an approach by which government, private sector, and nongovernmental stakeholders can overcome grievances, break the status quo, trade across differences, and create mutual gains in high-stakes water, energy, and environmental negotiations. Verdini examines two landmark negotiations between the United States and Mexico. The two cases—one involving conflict over shared hydrocarbon reservoirs in the Gulf of Mexico and the other involving disputes over the shared waters of the Colorado River—resulted in groundbreaking agreements in 2012, after decades of deadlock. Drawing on his extensive interviews with more than seventy high-ranking negotiators in the United States and Mexico—from presidents and ambassadors to general managers, technical experts, and nongovernmental advocates—Verdini offers detailed accounts from multiple points of view, on both sides of the border. He unpacks the negotiation, leadership, collaborative decision-making, and political communication strategies that made agreement possible. Building upon the theoretical and empirical findings, Verdini offers advice for practitioners on effective negotiation and dispute resolution strategies that avoid the presumption that there are not enough resources to go around, and that one side must win and the other must inevitably lose. This investigation is the winner of Harvard Law School's Howard Raiffa Award for best research of the year in negotiation, mediation, decision-making, and dispute resolution. |
| negotiation and conflict resolution: The Negotiation Process and the Resolution of International Conflicts P. Terrence Hopmann, 1996 P. Terrence Hopmann predicts that as the post-cold-war era progresses, diplomacy will increasingly replace military action as a means for resolving international disputes in all but the most desperate situations. Indeed, he foresees an era dominated by many smaller conflicts of interest and identity, both within and between states, as superseding the age of the global standoff between nuclear superpowers. Hopmann contends that the avoidance of violence in these situations, and the resolution of underlying conflicts, will increasingly give center stage to negotiation - the primary activity of diplomacy. In this comprehensive appraisal of the negotiation process, Hopmann synthesizes the vast body of literature on the subject and constructs a framework for analyzing the many dimensions of international negotiations. |
| negotiation and conflict resolution: NEGOTIATIONS and CONFLICT RESOLUTION Andrew DuBrin, 2020-06 |
| negotiation and conflict resolution: Resolve Hal Movius, 2024-06-11 If you dread conflict, you're not alone. Research suggests that interpersonal conflict is the biggest daily stressor we face, and most of us go through life avoiding potential conflicts at work and at home, or giving in when we feel pressured. In Resolve, psychologist and negotiation expert Hal Movius shows you how you can handle life's negotiations more effectively and with less stress by developing three distinct types of confidence: Mastery: Confidence in your negotiation skills Awareness: Confidence in your reasoning Poise: Emotional confidence Drawing on decades of research in negotiation and psychology along with more recent advances in social neuroscience, this book delivers science-backed insight and effective tools to boost your confidence in all three critical areas, so you can be more effective in resolving conflicts, from spontaneous flare-ups at home to planned business negotiations. You'll learn: How to acquire genuine confidence, regardless of personality traits How to transform different types of conflicts into negotiations How to cope if you feel yourself becoming flustered in a dispute Whether you negotiate for a living or only in your personal life, Resolve is the only guide you need to get safely and comfortably to the other side of almost any dispute. |
| negotiation and conflict resolution: Never Split the Difference Chris Voss, Tahl Raz, 2016-05-17 This international bestseller, with more than 3 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home. Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances. After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life. Step-by-step, Voss show you how to: Establish Rapport Create Trust with Tactical Empathy Gain the Permission to Persuade Shape What Is Fair Calibrate Questions Transform Conflict into Collaboration Spot Liars Create Breakthroughs by Revealing the Unknown Unknowns Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home. |
| negotiation and conflict resolution: Negotiation & Dispute Resolution Beverly J. DeMarr, Suzanne de Janasz, 2018-01-15 Formerly published by Chicago Business Press, now published by Sage Negotiation and Dispute Resolution, Second Edition utilizes an applied approach to covering basic negotiation concepts while highlighting a broad range of topics on the subject. Authors Beverly J. DeMarr and Suzanne C. de Janasz help students develop the ability to successfully negotiate and resolve conflicts in a wide variety of situations in both their professional and personal lives. |
| negotiation and conflict resolution: Negotiating in Times of Conflict Gilead Sher, Anat Kurz, 2016-03-16 This book contains a collection of essays by leading conflict resolution analysts and practitioners from across the globe. It aims to serve as a resource for policymakers, negotiators, and mediators who are striving to resolve intractable conflicts that account for widespread casualties and immeasurable suffering, and that challenge governments with acute policy and security dilemmas. This volume promises to make an important contribution to the literature on diplomatic interventions in situations of protracted conflict. The case studies presented cover the array of issues that conflicting parties must consider before and during negotiations. The universality of many of the lessons learned suggests that policymakers and negotiators should heed the advice in this well-conceived volume. Daniel Kurtzer, Professor at Princeton University, former U.S. Ambassador to Egypt and Israel Drawing on both experience and research from a large number of highly qualified contributors, this volume provides a rich guide to negotiations in conflict situations. Dealing with the many factors that may impede or aid resolution of conflict, the authors do not shy away from the possibility that a conflict may not be 'ripe' for resolution. The collection is especially welcome for addressing many of the seemingly implacable impediments to the successful conclusion of negotiations. Galia Golan, Professor Emerita at the Hebrew University of Jerusalem and the Interdisciplinary Center Herzliya An invaluable guide for practitioners and students of negotiations. One of its main conclusions, which I wholeheartedly endorse, is that negotiations can only succeed when there's urgency and the pain and gain that accompany it. Aaron David Miller, Middle East analyst, Vice President for New Initiatives at the Woodrow Wilson International Center for Scholars |
| negotiation and conflict resolution: The Peacemaker's Code Deepak Malhotra, 2021-02-24 |
| negotiation and conflict resolution: NEGOTIATION AND CONFLICT RESOLUTION IN CRIMINAL PRACTICE REBECCA;HARRISON BROMWICH (THOMAS.), Thomas Harrison, 2019 Lawyers, Crown counsels, district attorneys, and paralegals are often tasked with managing negotiation and conflict resolution in the courtroom; however, very little theory or literature surrounding this specialization exists. This handbook closes these gaps by discussing theories of negotiation and conflict resolution in criminal practice. Part one covers communicating effectively and appropriately with clients, court staff, and opposing counsel by identifying and establishing cultural competence, rapport, and nonverbal cues. Part two identifies alternative processes in negotiation and conflict resolution, including victim-offender mediation and retroactive justice. Part three touches on career development in areas such as managing challenging clients and developing strategies for dealing with high-stress scenarios.-- |
Negotiation: Stages and Strategies - Investopedia
Jun 4, 2024 · Negotiation is a strategic discussion between two parties to resolve an issue that both find acceptable. Negotiations occur between buyers and sellers, employers and …
What is Negotiation? - PON - PON - Program on Negotiati…
Feb 20, 2025 · What is Negotiation? The authors of Getting to Yes define negotiating as a “back-and-forth communication designed to reach an agreement when you and the other …
Negotiation - Wikipedia
Negotiation is a dialogue between two or more parties to resolve points of difference, gain an advantage for an individual or collective, or craft outcomes to satisfy various …
20 Effective Negotiation Strategies From Top Busines…
Jun 9, 2025 · 5. Using Silence To Gain A Strategic Advantage. My go-to negotiation tactic is staying quiet after making an offer. Most people rush to fill the silence, but I’ve found that …
What is Negotiation? definition, process and types
Negotiation is a process in which the parties in a dispute seek to reach an agreement by identifying a beneficial outcome or solution. With negotiation, the common interest of the parties …
Negotiation: Stages and Strategies - Investopedia
Jun 4, 2024 · Negotiation is a strategic discussion between two parties to resolve an issue that both find acceptable. Negotiations occur between buyers and sellers, employers and …
What is Negotiation? - PON - PON - Program on Negotiation at …
Feb 20, 2025 · What is Negotiation? The authors of Getting to Yes define negotiating as a “back-and-forth communication designed to reach an agreement when you and the other side have …
Negotiation - Wikipedia
Negotiation is a dialogue between two or more parties to resolve points of difference, gain an advantage for an individual or collective, or craft outcomes to satisfy various interests. The …
20 Effective Negotiation Strategies From Top Business Experts
Jun 9, 2025 · 5. Using Silence To Gain A Strategic Advantage. My go-to negotiation tactic is staying quiet after making an offer. Most people rush to fill the silence, but I’ve found that …
What is Negotiation? definition, process and types - Business …
Negotiation is a process in which the parties in a dispute seek to reach an agreement by identifying a beneficial outcome or solution. With negotiation, the common interest of the …
What Is Negotiation? Importance, Process, Strategic Model
May 3, 2022 · Negotiation implies a process in which two or more parties with varied aspirations and goals discuss a conflicting issue to reach an agreeable acceptable solution. Negotiation is …
Negotiation Strategy: Types, Techniques & Examples
A negotiation strategy is a planned approach to reaching a mutually beneficial agreement between two or more parties involved in a negotiation. Explained with types, techniques & …
6 Negotiation Skills All Professionals Can Benefit From
May 11, 2023 · As a business professional, negotiation is likely an essential aspect of your role. Here are six skills to develop before your next negotiation.
What is Negotiation? - Introduction to Negotiation | SkillsYouNeed
Negotiation is a method by which people settle differences - explore the stages of negotiation and learn how to improve your negotiating skills.
What is Negotiation? Explained in detail - The Knowledge Academy
May 5, 2025 · Negotiation is a dynamic and interactive communication exchange of ideas to resolve differences, reach agreements, and find common ground among the parties involved. …
