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| mcgraw hill education desk copy: Communication Matters Kory Floyd, 2011 Communication Matters helps students move beyond an intuitive appreciation of communication to explore core principles of the discipline. By helping students take personal responsibility for their communication behaviors, by encouraging critical reflection, and by actively applying the key concepts to diverse contemporary challenges, the program fosters an understanding of the many important ways communication matters in daily life. |
| mcgraw hill education desk copy: The McGraw-Hill Desk Reference for Editors, Writers, and Proofreaders K. D. Sullivan, Merilee Eggleston, 2006-07-13 Packed with customizable editing tools—this practical, up-to-date reference includes the latest on writing and editing online The McGraw-Hill Desk Reference for Editors, Writers, and Proofreaders is an indispensable resource for writers, editors, proofreaders, and virtually everyone responsible for crafting clear, polished writing. Ideal for professionals and novices alike, it guides you through the entire proofreading and editing process and features more than 25 downloadable interactive tools and checklists. This all-in-one package offers style sheet templates, a list of editor’s symbols, comprehensive editing and proofreading checklists, and guides to commonly misspelled and confused words. It also presents advice on electronically editing and proofreading for the Web. |
| mcgraw hill education desk copy: Mastering ArcGIS Pro Maribeth Hughett Price, 2023 Mastering ArcGIS Pro introduces the basic ideas behind GIS, teaching the concepts and skills needed to enter this rapidly evolving industry or use GIS in your current discipline. Based on the widely used ArcGIS software developed by Esri, Inc., this text integrates learning fundamental concepts with practicing software skills and is suitable for classroom use or for professionals studying independently |
| mcgraw hill education desk copy: Intimate Relationships Sharon S. Brehm, 1985 This book is intended to serve as a comprehensive introductory text ... This text should be appropriate for undergraduate students from the sophomore level on. p. x. |
| mcgraw hill education desk copy: McGraw-Hill's Proofreading Handbook Laura Killen Anderson, 2005-10-31 Expert advice to perfect your proofreading skills McGraw-Hill’s Proofreading Handbook helps ensure that your documents are letter-perfect, every time. Veteran editor and proofreader Laura Anderson arms you with all the tools of the proofreader’s trade and walks you step-by-step through the entire proofreading process. |
| mcgraw hill education desk copy: ESRI Map Book Environmental Systems Research Institute (Redlands, Calif.), Jack Dangermond, 2005 From Asia to Africa and around the globe, researchers and analysts are tapping GIS technology as a large framework to efficiently and effectively solve common problems such as population growth, resource consumption and pollution. They are using GIS to coordinate these activities to be more sustainable and more participatory. |
| mcgraw hill education desk copy: Glencoe Math, Course 1, Student Edition McGraw-Hill Education, 2014-06-06 The Glencoe Math Student Edition is an interactive text that engages students and assist with learning and organization. It personalizes the learning experience for every student. The write-in text, 3-hole punched, perfed pages allow students to organize while they are learning. |
| mcgraw hill education desk copy: The World of Music David Willoughby, 1999 The World of Music is a music listening book designed for the growing number of teachers who want to focus on listening to music as it exists in the real world of their students. Expanding the traditional repertoire used for music study, this popular text begins with American folk, religious, jazz, popular, and ethnic music before introducing some world music and concluding with a thorough overview of Western classical music. The approach captures the essence of each repertoire, and equips students to recognize different styles, appreciate their different functions, and possess a solid foundation for a lifetime of musical appreciation. The text also introduces students to the many styles of music currently enjoyed by people in the United States and helps them to appreciate the diverse roots of these styles. In addition, the text encourages its readers to appreciate different cultures around the world through an encounter with their music. |
| mcgraw hill education desk copy: Organic Synthesis Michael Smith, 2011-07-12 The first two chapters provide an introduction to functional groups; these are followed by chapters reviewing basic organic transformations (e.g. oxidation, reduction). The book then looks at carbon-carbon bond formation reactions and ways to 'disconnect' a bigger molecule into simpler building blocks. Most chapters include an extensive list of questions to test the reader's understanding. There is also a new chapter outlining full retrosynthetic analyses of complex molecules which highlights common problems made by scientists. |
| mcgraw hill education desk copy: Copyediting and Proofreading For Dummies Suzanne Gilad, 2007-05-07 Turn your knack for language into a lucrative career Must-know techniques and resources for maximizing your accuracy and speed Interested in becoming a copyeditor or proofreader? Want to know more about what each job entails? This friendly guide helps you position yourself for success. Polish your skills, build a winning résumé and land the job you've always wanted. Books, magazines, Web sites, corporate documents - find out how to improve any type of publication and make yourself indispensable to writers, editors, and your boss. Balance between style and rules Master the art of the query Use proofreader symbols Edit and proof electronic documents Build a solid freelancing career |
| mcgraw hill education desk copy: How to Design and Evaluate Research in Education Jack R. Fraenkel, Norman E. Wallen, 2005-04 How to Design and Evaluate Research in Education provides a comprehensive introduction to educational research. Step-by-step analysis of real research studies provides students with practical examples of how to prepare their work and read that of others. End-of-chapter problem sheets, comprehensive coverage of data analysis, and information on how to prepare research proposals and reports make it appropriate both for courses that focus on doing research and for those that stress how to read and understand research. |
| mcgraw hill education desk copy: The New IT: How Technology Leaders are Enabling Business Strategy in the Digital Age Jill Dyche, 2015-01-30 Introducing a Powerful New Business Model for Today’s IT Blogger, speaker, software executive, and bestselling author Jill Dyché has been thinking about leadership a lot lately. Having consulted with business and IT executives with Fortune 500 companies for most of her career, she has heard a common refrain: “What should we do about shadow IT?” She’s decided to address the answer head-on. With the onslaught of cloud solutions, consumerization of technology, and increasingly tech-savvy business people, it’s time for a manifesto for leaders who recognize—and are nervous about—the demands of the digital age. Whether you’re an executive, department head, or IT manager, The New IT provides an action-ready blueprint for building and strengthening the role of IT in your company—and prescribing IT’s future. Learn how to: ASSESS your current and future IT profile ALIGN your IT organization with business priorities MAP technology delivery plans according to business priiorities ORGANIZE IT according to your company’s culture and strengths REDEFINE innovation and talent management practices BUILD a stronger and enduring role for IT as a business partner By using field-tested techniques to align your IT department with your corporate objectives, you can leverage the power of technology across the entire company. The New IT provides a set of tactical and experienced-based frameworks to help you and your colleagues conceive a new roadmap. It also includes real-world case studies and best practices from successful, technology-enabled companies such as Toyota, Merck, Brooks Brothers, Union Bank, and many others. You’ll hear from major industry pioneers, IT thought leaders, and other change agents who are leading the way in this new frontier. And you’ll learn how to bring your business and IT together in a way that is truly transformative. The new IT is more than computing power. It balances strategy and delivery. It’s interactive and inclusive. It’s as omnipresent as the smart phone and just as revolutionary. It equips you with the tools you need to succeed in reframing the IT conversation and propelling your business forward. Praise for The New IT “Jill has penned a de Toquevillean map of the digital world. Should be a required text for every business leader in the country.” Thornton May, futurist and author of The New Know “Enterprise IT has reached an inflection point in how services are delivered and consumed, requiring our profession to undertake a transformation of our own. Jill Dyché describes well the challenges we face, how to assess them, and how to take action to complete the journey toward modern enterprise IT.” Kimberly Stevenson, Vice President and Chief Information Officer, Intel “Conversational, intuitive, and intelligent, this book goes right to the heart of governance (control), innovation (change), identity (authority), relevance (alignment), and influence (strategy). It’s a timely book that should be read by executives across organizations.” Peter Marx, Chief Innovation and Technology Officer, City of Los Angeles “A highly readable, entertaining book that will help CIOs and their executive partners address the ongoing challenge of converting IT from a strategic liability to a strategic asset.” Peter Weill and Jeanne Ross, MIT Center for Information Research and authors of IT Governance “Everywhere I go I hear complaints about the old IT. Jill Dyché's book provides a comprehensive roadmap to changing IT to suit our analytical, consumer-driven, bring-your-own-device times!” Thomas H. Davenport, Distinguished Professor, Babson College, and author of Competing on Analytics and Big Data @ Work |
| mcgraw hill education desk copy: Teaching Engineering, Second Edition Phillip C. Wankat, Frank S. Oreovicz, 2015-01-15 The majority of professors have never had a formal course in education, and the most common method for learning how to teach is on-the-job training. This represents a challenge for disciplines with ever more complex subject matter, and a lost opportunity when new active learning approaches to education are yielding dramatic improvements in student learning and retention. This book aims to cover all aspects of teaching engineering and other technical subjects. It presents both practical matters and educational theories in a format useful for both new and experienced teachers. It is organized to start with specific, practical teaching applications and then leads to psychological and educational theories. The practical orientation section explains how to develop objectives and then use them to enhance student learning, and the theoretical orientation section discusses the theoretical basis for learning/teaching and its impact on students. Written mainly for PhD students and professors in all areas of engineering, the book may be used as a text for graduate-level classes and professional workshops or by professionals who wish to read it on their own. Although the focus is engineering education, most of this book will be useful to teachers in other disciplines. Teaching is a complex human activity, so it is impossible to develop a formula that guarantees it will be excellent. However, the methods in this book will help all professors become good teachers while spending less time preparing for the classroom. This is a new edition of the well-received volume published by McGraw-Hill in 1993. It includes an entirely revised section on the Accreditation Board for Engineering and Technology (ABET) and new sections on the characteristics of great teachers, different active learning methods, the application of technology in the classroom (from clickers to intelligent tutorial systems), and how people learn. |
| mcgraw hill education desk copy: The Copyeditor's Handbook Amy Einsohn, 2005-12-07 The Copyeditor's Handbook is a lively, practical manual for newcomers to publishing and for experienced editors who want to fine-tune their skills or broaden their understanding of the craft. Addressed to copyeditors in book publishing and corporate communications, this thoughtful handbook explains what copyeditors do, what they look for when they edit a manuscript, and how they develop the editorial judgment needed to make sound decisions. This revised edition reflects the most recent editions of The Chicago Manual of Style (15th ed.), the Publication Manual of the American Psychological Association (5th ed.), and Merriam-Webster's Collegiate Dictionary (11th ed.). |
| mcgraw hill education desk copy: The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration Mary Scannell, 2010-05-28 Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged. |
| mcgraw hill education desk copy: McGraw-Hill Handbook of English Grammar and Usage, 2nd Edition Mark Lester, Larry Beason, 2012-09-14 Who or Whom? / Its or It’s / Lie or Lay? Can't remember those grueling grammar lessons from junior high? Troubled that your professional writing lacks polish? Stop worrying! You've just picked up the painless prescription for proper English! Acclaimed grammarians Mark Lester and Larry Beason know that English teachers aren't the only ones who expect careful and correct language choices. Precision in language can be the deciding factor when it comes to getting a job or winning a promotion. The McGraw-Hill Handbook of English Grammar and Usage gives you bottom-line definitions, tips, and simple rules that summarize the essentials you need to know. This second edition includes a chapter dedicated to grammar and its usage in digital communication, including texting, e-mail, social media, and new technology, so you can communicate correctly in any format. Whether your skills need drastic improvement or a quick brush-up, The McGraw-Hill Handbook of English Grammar and Usage will get your grammar back on the right track with: Straightforward explanations of common mistakes and why they happen Hundreds of correct and incorrect sentence examples, with errors clearly marked Quick tips for fixing your most stubborn grammatical mishaps Catchy memory aids for writing correctly the first time |
| mcgraw hill education desk copy: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, 2011-09-16 The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive |
| mcgraw hill education desk copy: Human Dimension and Interior Space Julius Panero, Martin Zelnik, 2014-01-21 The study of human body measurements on a comparative basis is known as anthropometrics. Its applicability to the design process is seen in the physical fit, or interface, between the human body and the various components of interior space. Human Dimension and Interior Space is the first major anthropometrically based reference book of design standards for use by all those involved with the physical planning and detailing of interiors, including interior designers, architects, furniture designers, builders, industrial designers, and students of design. The use of anthropometric data, although no substitute for good design or sound professional judgment should be viewed as one of the many tools required in the design process. This comprehensive overview of anthropometrics consists of three parts. The first part deals with the theory and application of anthropometrics and includes a special section dealing with physically disabled and elderly people. It provides the designer with the fundamentals of anthropometrics and a basic understanding of how interior design standards are established. The second part contains easy-to-read, illustrated anthropometric tables, which provide the most current data available on human body size, organized by age and percentile groupings. Also included is data relative to the range of joint motion and body sizes of children. The third part contains hundreds of dimensioned drawings, illustrating in plan and section the proper anthropometrically based relationship between user and space. The types of spaces range from residential and commercial to recreational and institutional, and all dimensions include metric conversions. In the Epilogue, the authors challenge the interior design profession, the building industry, and the furniture manufacturer to seriously explore the problem of adjustability in design. They expose the fallacy of designing to accommodate the so-called average man, who, in fact, does not exist. Using government data, including studies prepared by Dr. Howard Stoudt, Dr. Albert Damon, and Dr. Ross McFarland, formerly of the Harvard School of Public Health, and Jean Roberts of the U.S. Public Health Service, Panero and Zelnik have devised a system of interior design reference standards, easily understood through a series of charts and situation drawings. With Human Dimension and Interior Space, these standards are now accessible to all designers of interior environments. |
| mcgraw hill education desk copy: Medical Assisting Kathryn A. Booth, Leesa Whicker, Sandra Moaney-Wright, 2011 Medical Assisting, 4/e addresses the most current competencies for medical assisting certification, CPR procedures, coding and insurance billing requirements, HIPAA regulation, OSHA guidelines, and clinical diagnostic testing such as hemoglobin A1c (diabetes) testing. Thorough coverage of procedures remains an asset and Anatomy & Physiology coverage is included in separate chapters. It trains students on medical office administrative procedures and equipment, clinical procedures, infection control, anatomy and physiology, assisting with patients, medical emergencies and first aid, laboratory procedures, nutrition, pharmacology, diagnostic equipment, and much more. |
| mcgraw hill education desk copy: The Toyota Way Jeffrey K. Liker, 2003-12-22 How to speed up business processes, improve quality, and cut costs in any industry In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability. Complete with profiles of organizations that have successfully adopted Toyota's principles, this book shows managers in every industry how to improve business processes by: Eliminating wasted time and resources Building quality into workplace systems Finding low-cost but reliable alternatives to expensive new technology Producing in small quantities Turning every employee into a qualitycontrol inspector |
| mcgraw hill education desk copy: The Product Manager's Desk Reference 2E Steven Haines, 2014-10-31 Whatever your business sells, product management is one of the most important functions in the organization's pursuit of profits. With everexpanding globalization and increasingly fierce competition, the stakes are higher than ever--and the room for error narrower than ever. Introducing a brand-new Product Management Life Cycle (PMLC) model, The Product Manager's Desk Reference, Second Edition, provides the knowledge, tools, and insight you need to establish yourself as a cutting-edge product manager who contributes measurably to your company's success. In this fully revised edition of the definitive product management guide, veteran product management thought leader and practitioner Steven Haines clearly illustrates the entire product life cycle, from beginning to end. The Product Manager's Desk Reference is packed with an array of best practices and helpful hints that are critical to the efficient management of products. Written for practitioners by a practitioner, The Product Manager's Desk Reference explains how to: Choose and justify which products to build Plan for their profitable creation and deployment Develop and launch them Manage them once they enter the market Gracefully retire them and replace them with new products Efficiently allocate investments across all of the products in an organization The Product Manager's Desk Reference embodies everything product management. It is a comprehensive, versatile, must-have resource for anyone who works in any company, in any industry, who seeks to successfully and profitably market and manage products and services. PRAISE FOR The Product Manager's Desk Reference: There are some books that are destined to become classics in their field. The Product Manager's Desk Reference by Steven Haines is one of those books. Anyone working not just in product management but also marketing and business development should take the time to read and absorb the comprehensive body of knowledge that Steven has organized around product management. -- AMANDA NOZ, Head of Positioning and Messaging, Alcatel-Lucent Steven has done an excellent job of bringing a standard definition of the roles and responsibilities of this 'accidental profession' to the industry, and has provided a path along with tools to improve your skills within the product management profession. -- BRIAN WEBER, Manager of Product Management, Thomson Reuters Steven Haines covers this multifaceted topic in a systematic manner that makes the book easy to navigate. His groundbreaking proposal that product management become a formal discipline is an accurate reflection of the acute need for these skills in the business community. -- DAN O'DAY, Senior Director, Product Management, Thomson Reuters From now on, this book will stand as an important reference point for all product management teams. -- MARK ELLIOTT, Vice President, Product Management, Smiths Detection The Product Manager's Desk Reference is a practicial guide to the activities fi rms need to engage in to build the discipline of product management. When actively utilized, the Desk Reference promotes consistency and standardization of methodology, which in turn leads to repeatable process, good decision making, and positive outcomes. This is an incredibly valuable resource. -- DEBORAH LORENZEN, Chief Operating Officer, BNY Mellon University |
| mcgraw hill education desk copy: Teachers Schools and Society David M. Sadker, Karen Zittleman, Myra P. Sadker, 2012-11-09 |
| mcgraw hill education desk copy: We the People Thomas E. Patterson, 2018-09 |
| mcgraw hill education desk copy: LOOSE LEAF for M: Business Geoffrey A. Hirt, O. C. Ferrell, Linda Ferrell, 2021-02-04 M: Business is designed to be brief, highly visual, and flexible for today’s digital and entrepreneurial students. Its unique design and approach enable instructors to cover topics at the depth they desire with an unrivaled mixture of exciting, fresh content and resources to support active learning. M: Business represents the best value available in the brief Introduction to Business market without sacrificing currency, accuracy, or a robust teaching and learning package via McGraw Hill Connect®. |
| mcgraw hill education desk copy: McGraw-Hill's Dictionary of American Idioms and Phrasal Verbs Richard A. Spears, 2003-09-22 McGraw-Hill's Dictionary of American Idioms is the most comprehensive reference of its kind, bar none. It puts the competition to shame, by giving both ESL learners and professional writers the complete low-down on more than 24,000 entries and almost 27,000 senses. Entries include idiomatic expressions (e.g. the best of both worlds), proverbs (the best things in life are free), and clich é s (the best-case scenario). Particular attention is paid to verbal expressions, an area where ordinary dictionaries are deficient. The dictionary also includes a handy Phrase-Finder Index that lets users find a phrase by looking up any major word appearing in it. |
| mcgraw hill education desk copy: Introduction to Criminal Justice Robert M. Bohm, 2014 |
| mcgraw hill education desk copy: Poisoning and Drug Overdose, Seventh Edition Kent R. Olson, Ilene B. Anderson, Neal L. Benowitz, Paul D. Blanc, Richard F. Clark, Thomas E. Kearney, Susan Y. Kim-Katz, Alan H. B. Wu, 2022-05-06 The instant-answer guide clinicians turn to first for on-the-spot treatment of poisoning and drug overdose emergencies A Doody’s Core Title for 2021! “...a great addition to any emergency department library when rapid reference is needed to treat and diagnose the poisoned patient.” -- Annals of Emergency Medicine (Reviewing previous edition) Designed to be used during toxicologic emergencies where every moment counts, Poisoning & Drug Overdose, Seventh Edition delivers critical information on the effective diagnosis and treatment of drug-related emergencies and chemical exposures. This at-a-glance guide is enhanced by detailed tables and charts, extensive cross referencing, and a comprehensive index featuring generic, chemical, and brand names. Poisoning & Drug Overdose is divided into four sections: Section 1 leads readers through initial emergency management, including treatment of coma, hypotension, and other common complications; physical and laboratory diagnosis; and methods of decontamination and enhanced elimination of poisons Section II provides detailed information on 150 common drugs and poisons Section III describes the use and side effects of 60 antidotes and therapeutic drugs Section IV describes the medical management of chemical spills and occupations chemical exposures and includes a table of more than 500 industrial chemicals • Thoroughly updated to reflect newly released drugs, new information on existing drugs, and coverage of the latest black box (and other) warnings • NEW to this edition: information on drug-environmental exposure interactions, coverage of environmental toxins such as mold, asbestos, and others |
| mcgraw hill education desk copy: Harris' Shock and Vibration Handbook Allan G. Piersol, Thomas L. Paez, 2009-10-01 The classic reference on shock and vibration, fully updated with the latest advances in the field Written by a team of internationally recognized experts, this comprehensive resource provides all the information you need to design, analyze, install, and maintain systems subject to mechanical shock and vibration. The book covers theory, instrumentation, measurement, testing, control methodologies, and practical applications. Harris' Shock and Vibration Handbook, Sixth Edition, has been extensively revised to include innovative techniques and technologies, such as the use of waveform replication, wavelets, and temporal moments. Learn how to successfully apply theory to solve frequently encountered problems. This definitive guide is essential for mechanical, aeronautical, acoustical, civil, electrical, and transportation engineers. EVERYTHING YOU NEED TO KNOW ABOUT MECHANICAL SHOCK AND VIBRATION, INCLUDING Fundamental theory Instrumentation and measurements Procedures for analyzing and testing systems subject to shock and vibration Ground-motion, fluid-flow, wind-. and sound-induced vibration Methods for controlling shock and vibration Equipment design The effects of shock and vibration on humans |
| mcgraw hill education desk copy: Discovering Our Past Jackson J. Spielvogel, 2018 |
| mcgraw hill education desk copy: Information Literacy Barbara J. D'Angelo, Sandra Jamieson, Barry M. Maid, Janice R. Walker, 2017 Bringing together scholarship and pedagogy from a multiple of perspectives and disciplines to provide a broader and more complex understanding of information literacy and suggests ways that teaching and library faculty can work together to respond to the rapidly changing and dynamic information landscape--Provided by publisher. |
| mcgraw hill education desk copy: Employee Training and Development Raymond A. Noe, 2005 Seeks to find a balance between research and company practices. This text provides students with a background in the fundamentals of training and development - needs assessment, transfer of training, designing a learning environment, methods, and evaluation. |
| mcgraw hill education desk copy: The Toyota Way to Service Excellence: Lean Transformation in Service Organizations Jeffrey K. Liker, Karyn Ross, 2016-09-23 The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you’ll learn how take advantage of all Lean has to offer. With this book as your guide, you’ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean. |
| mcgraw hill education desk copy: Pre-Algebra Demystified Allan G. Bluman, 2004-04-27 Say goodbye to dry presentations, grueling formulas, and abstract theories that would put Einstein to sleep -- now there's an easier way to master the disciplines you really need to know. McGraw-Hill's Demystified Series teaches complex subjects in a unique, easy-to-absorb manner, and is perfect for users without formal training or unlimited time. They're also the most time-efficient, interestingly written brush-ups you can find. Organized as self-teaching guides, they come complete with key points, background information, questions at the end of each chapter, and even final exams. You'll be able to learn more in less time, evaluate your areas of strength and weakness and reinforce your knowledge and confidence. A self-teaching guide to basic arithmetic, covering whole numbers, fractions, percentages, ratio and proportion, basic algebra, basic geometry, basic statistics and probability. |
| mcgraw hill education desk copy: Learning to Teach Richard Arends, 2001 |
| mcgraw hill education desk copy: Farm Management Ronald Kay, William Edwards, Patricia Duffy, 2011-02-04 This text is developed for the first course in Farm Management, typically taken by a junior/senior level student. Designed to introduce students to the key concepts on how to effectively manage a farm business, the seventh edition provides students with the basic information needed to measure management performance, financial progress, and the financial condition of the farm business. |
| mcgraw hill education desk copy: Human Factors and Ergonomics Design Handbook, Third Edition Rhonda Rose-Sundholm, Peggy Tillman, David J. Fitts, Barry Tillman, 2016-05-09 Master the art of user-centric planning and design This thoroughly revised guide offers complete coverage of the latest trends and advances in ergonomics and psychology and lays out practical applications for today’s designers. Written by a team of experts, Human Factors and Ergonomics Design Handbook, Third Edition, shows how to maximize functionality while reducing injuries and minimizing the impact on physical and psychological health. The ubiquitous use of smartphones, tablets, and other high-tech equipment is discussed in full detail. New chapters explain medical systems, robotics, handheld devices, cognitive workload, and the motion environment. Inside, you’ll find human-friendly design techniques for: · Architecture, transportation, and industrial systems · Military, space, communications, agriculture, and consumer product systems · Doors, windows, hatches, and equipment closures · Parking, walkways, hallways, catwalks, and sidewalks · Ramps, stairs, elevators, escalators, and moving walkways · Bathrooms, restrooms, locker rooms, bedrooms, and berthing subsystems · Kitchens, galleys, dining rooms, and food service facilities · Offices, auditoriums, theaters, sports facilities, and special workplaces · Lighting and sound systems, furniture, and appliances · Visual and auditory displays, computer controls, fasteners, and tools |
| mcgraw hill education desk copy: Nester's Microbiology Denise G. Anderson, Sarah Salm, Mira Beins, Deborah Allen, 2021 The three authors of this edition-Denise Anderson, Sarah Salm, and Deborah Allen-may be a set of individuals with different insights and unique experiences, but their cooperative relationship defines the word team. What drives them is a single shared goal: to create the most learning-friendly introductory microbiology textbook available. Each author carefully read all the chapters, looking for parts that could be tweaked for clarity. They did this with students in mind, suggesting simpler words where appropriate while maintaining the scientific rigor so important for today's healthcare professionals. Meanwhile, Gene Nester continued to serve as team member emeritus, keeping an eagle eye out for updates that could be incorporated into the text. His work established the text's reputation for excellence over the decades, and it lives on in this edition-- |
| mcgraw hill education desk copy: Aluminium-rolling R. V. Singh, 2011 |
| mcgraw hill education desk copy: Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Al Switzler, Kerry Patterson, Joseph Grenny, Ron McMillan, Emily Gregory, 2021-10-21 This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a Crucial Conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again. |
| mcgraw hill education desk copy: The Legal and Ethical Environment of Business Terence Lau, 2019 |
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