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| mcgraw hill connect lucas: Customer Service Robert W. Lucas, 2009 Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel |
| mcgraw hill connect lucas: ISE Traditions & Encounters: A Global Perspective on the Past Jerry H. Bentley, Herbert F. Ziegler, Heather Streets Salter, 2020-11-12 This is History Book. It explored the grand scheme of world history as a product of real-life human beings pursuing their individual and collective interests. It also offered a global perspective on the past by focusing on both the distinctive characteristics ofindividual societies and the connections that have linked the fortunes of diff erent societies. It has combined a clear chronological framework with the twin themes of traditions and encounters, which help to make the unwieldy story of world history both more manageable and more engaging. From the beginning, Traditions & Encounters off ered an inclusive vision of the global past-one that is meaningful and appropriate for the interdependent world of contemporary times-- |
| mcgraw hill connect lucas: The Art of Public Speaking Stephen Lucas, 2004 Lucas' The Art of Public Speaking is the leading public speaking textbook in the field. Whether a novice or an experienced speaker when beginning the course, every student will learn how to be a better public speaker through Lucas' clear explanations. Creative activities, vivid examples, annotated speech samples, and foundation of classic and contemporary rhetoric provide students a strong understanding of public speaking. When instructors teach from this textbook, they benefit from Lucas' Integrated Teaching Package. The Annotated Instructor's Edition and Instructor's Manual, both written by Steve Lucas, provide teaching tips and give outlines on how to use the various supplements. As a result, instructors are able to see various teaching examples, how to integrate technology, and analyses and discussion questions for video clips in class. The Annotated Instructor's Edition, Instructor's Manual, Test Bank, CDs, videos, and other supplements provide instructors the tools needed to create a dynamic classroom. This edition has a supplement to meet the needs of online classes, Teaching Public Speaking Online with The Art of Public Speaking. |
| mcgraw hill connect lucas: A Systems Approach to Small Group Interaction Stewart L. Tubbs, 2001 A Systems Approach to Small Group Interaction pioneered the systems approach and is the only book that integrates all important small group topics into a single comprehensive conceptual model. The text also features a unique systematic organization. Each chapter begins with a brief preview, followed by a glossary of terms, a real life case study, and then the chapter text material; next comes several experiential exercises for skill development, and finally the chapter concludes with two original readings. |
| mcgraw hill connect lucas: The Art of Public Speaking with Media Ops Setup ISBN Lucas Stephen Lucas, 2008-11-03 By far the leading speech textbook of our time, The Art of Public Speaking has defined the art of being the best for more than 10 million students and instructors. Whether a novice or an experienced speaker, every student will learn how to be a better public speaker through Lucas' clear explanations of classical and contemporary theory and thorough coverage of practical applications. |
| mcgraw hill connect lucas: Business Communication? RENTZ, 2024-05-14 |
| mcgraw hill connect lucas: Lesikar's Business Communication: Connecting in a Digital World Kathryn Rentz, Marie Flatley, Paula Lentz, 2010-01-19 Lesikar's Business Communication: Connecting in a Digital World, 12/e by Rentz, Flatley, and Lentz takes the solid foundational principles of this classic text and applies them to business contexts in the 21st century. While continuing to focus on careful problem analysis, adaptation of the message to the audience, and maintaining positive human relations, this edition discusses current challenges for business communicators and gives students practice meeting those challenges. Toward this end, the book maintains the realism, technological currency, and pedagogical effectiveness for which it has become well known and respected. As with previous editions, the 12th edition prepares students to communicate in the modern workplace by first providing extensive writing advice and then providing methodical analyses of the main forms of business communication. Along the way, it incorporates a multitude of real business examples, a wide range of problem-solving cases, and a thorough treatment of technology’s role in business communication. In addition to a full suite of teaching and testing materials, the book’s Online Learrning Center gives teachers easy access to an online blog, Bcomm Teacher Xchange, that will keep them abreast of the latest research and developments in the field while providing a host of practical teaching tips. Through its BC Resources link, the OLC also offers an extensive collection of Web links on multiple bcomm topics, from grammar to persuasion to research and teamwork. |
| mcgraw hill connect lucas: Perspectives on Family Communication Lynn H. Turner, Richard L. West, 1998 Emphasizing the role that communication plays in both creating and solving family issues, this new edition of Perspectives on Family Communication thoroughly reflects the explosion of research literature in the area of family communication--on such topics as the broadened definition of family; current demographic aspects of family types; and up-to-date references on family theory, storytelling, divorce, and conflict. . |
| mcgraw hill connect lucas: The Science of Subjective Well-Being Michael Eid, Randy J. Larsen, 2008-01-01 This authoritative volume reviews the breadth of current scientific knowledge on subjective well-being (SWB): its definition, causes and consequences, measurement, and practical applications that may help people become happier. Leading experts explore the connections between SWB and a range of intrapersonal and interpersonal phenomena, including personality, health, relationship satisfaction, wealth, cognitive processes, emotion regulation, religion, family life, school and work experiences, and culture. Interventions and practices that enhance SWB are examined, with attention to both their benefits and limitations. The concluding chapter from Ed Diener dispels common myths in the field and presents a thoughtful agenda for future research. |
| mcgraw hill connect lucas: Adolescence Laurence D. Steinberg, 2001-06 |
| mcgraw hill connect lucas: Using Technology with Classroom Instruction That Works Howard Pitler, Elizabeth R. Hubbell, Matt Kuhn, 2012-08-02 Technology is ubiquitous, and its potential to transform learning is immense. The first edition of Using Technology with Classroom Instruction That Works answered some vital questions about 21st century teaching and learning: What are the best ways to incorporate technology into the curriculum? What kinds of technology will best support particular learning tasks and objectives? How does a teacher ensure that technology use will enhance instruction rather than distract from it? This revised and updated second edition of that best-selling book provides fresh answers to these critical questions, taking into account the enormous technological advances that have occurred since the first edition was published, including the proliferation of social networks, mobile devices, and web-based multimedia tools. It also builds on the up-to-date research and instructional planning framework featured in the new edition of Classroom Instruction That Works, outlining the most appropriate technology applications and resources for all nine categories of effective instructional strategies: * Setting objectives and providing feedback * Reinforcing effort and providing recognition * Cooperative learning * Cues, questions, and advance organizers * Nonlinguistic representations * Summarizing and note taking * Assigning homework and providing practice * Identifying similarities and differences * Generating and testing hypotheses Each strategy-focused chapter features examples—across grade levels and subject areas, and drawn from real-life lesson plans and projects—of teachers integrating relevant technology in the classroom in ways that are engaging and inspiring to students. The authors also recommend dozens of word processing applications, spreadsheet generators, educational games, data collection tools, and online resources that can help make lessons more fun, more challenging, and—most of all—more effective. |
| mcgraw hill connect lucas: Portents of Rebellion Stephen Lucas, 1976 |
| mcgraw hill connect lucas: The Theory and Practice of Online Learning Terry Anderson, 2008 Neither an academic tome nor a prescriptive 'how to' guide, The Theory and Practice of Online Learning is an illuminating collection of essays by practitioners and scholars active in the complex field of distance education. Distance education has evolved significantly in its 150 years of existence. For most of this time, it was an individual pursuit defined by infrequent postal communication. But recently, three more developmental generations have emerged, supported by television and radio, teleconferencing, and computer conferencing. The early 21st century has produced a fifth generation, based on autonomous agents and intelligent, database-assisted learning, that has been referred to as Web 2.0. The second edition of The Theory and Practice of Online Learning features updates in each chapter, plus four new chapters on current distance education issues such as connectivism and social software innovations.--BOOK JACKET. |
| mcgraw hill connect lucas: How I Became a Quant Richard R. Lindsey, Barry Schachter, 2011-01-11 Praise for How I Became a Quant Led by two top-notch quants, Richard R. Lindsey and Barry Schachter, How I Became a Quant details the quirky world of quantitative analysis through stories told by some of today's most successful quants. For anyone who might have thought otherwise, there are engaging personalities behind all that number crunching! --Ira Kawaller, Kawaller & Co. and the Kawaller Fund A fun and fascinating read. This book tells the story of how academics, physicists, mathematicians, and other scientists became professional investors managing billions. --David A. Krell, President and CEO, International Securities Exchange How I Became a Quant should be must reading for all students with a quantitative aptitude. It provides fascinating examples of the dynamic career opportunities potentially open to anyone with the skills and passion for quantitative analysis. --Roy D. Henriksson, Chief Investment Officer, Advanced Portfolio Management Quants--those who design and implement mathematical models for the pricing of derivatives, assessment of risk, or prediction of market movements--are the backbone of today's investment industry. As the greater volatility of current financial markets has driven investors to seek shelter from increasing uncertainty, the quant revolution has given people the opportunity to avoid unwanted financial risk by literally trading it away, or more specifically, paying someone else to take on the unwanted risk. How I Became a Quant reveals the faces behind the quant revolution, offering you?the?chance to learn firsthand what it's like to be a?quant today. In this fascinating collection of Wall Street war stories, more than two dozen quants detail their roots, roles, and contributions, explaining what they do and how they do it, as well as outlining the sometimes unexpected paths they have followed from the halls of academia to the front lines of an investment revolution. |
| mcgraw hill connect lucas: Educational Psychology John W. Santrock, 2017-03-21 Santrock’s Educational Psychology emphasizes the application of theory to real classroom practice. With richly evocative classroom vignettes from practicing teachers and a wealth of case studies, Educational Psychology helps students think critically about the research basis for best practices. Santrock’s hallmark Learning System organizes the content into manageable chunks under learning goals, supporting retention and mastery, so that students will have an engaging and successful course experience. The Connect course for this offering includes SmartBook, an adaptive reading and study experience which guides students to master, recall, and apply key concepts while providing automatically-graded assessments. Digital •Connect®—The Connect Suite effectively engages students in the course so they are better prepared for class, more active in discussion, and achieve better results. Its innovative and adaptive technology addresses a wide variety of student and instructor needs with a rich database of assignable and assessable activities, each attached to learning objectives. Connect, part of the Connect suite, is a web-based assignment and assessment platform that features a number of powerful tools that make managing assignments easier for instructors and learning and studying more engaging and efficient for students. • Connect InsightTM—As part of the Connect Suite, InsightTM puts real-time analytics in your hands so you can take action early and keep struggling students from falling behind. Designed for your tablet or desktop computer, Insight is a series of visual displays providing at-a-glance information regarding how your section, students, and assignments are doing. • SmartBook—As part of the Connect Suite, SmartBook is the first and only adaptive reading and learning experience that changes the way students read. It creates a personalized, interactive reading environment like no other by highlighting important concepts, while helping students identify their strengths and weaknesses. This ensures that he or she is focused on the content needed to close specific knowledge gaps, while it simultaneously promotes long term learning. • LearnSmart—As part of the Connect Suite, LearnSmart is an adaptive learning program designed to help students learn faster, study smarter, and retain more knowledge for greater success. Millions of students have answered billions of questions in LearnSmart, making it the most widely used tool that’s proven to strengthen memory recall, retain student attendance, and boost grades. |
| mcgraw hill connect lucas: Communicating in Groups Katherine L. Adams, Gloria J. Galanes, Carrisa S. Hoelscher, 2021 Written in a conversational style, this book provides students with a practical understanding of small group communication and the positive impact they can make through effective communication choices with others. -- |
| mcgraw hill connect lucas: Simulation with Arena W. David Kelton, Randall P. Sadowski, David T. Sturrock, 2004 The first edition of this book was the first text to be written on the Arena software, which is a very popular simulation modeling software. What makes this text the authoritative source on Arena is that it was written by the creators of Arena themselves. The new third edition follows in the tradition of the successful first and second editions in its tutorial style (via a sequence of carefully crafted examples) and an accessible writing style. The updates include thorough coverage of the new version of the Arena software (Arena 7.01), enhanced support for Excel and Access, and updated examples to reflect the new version of software. The CD-ROM that accompanies the book contains the Academic version of the Arena software. The software features new capabilities such as model documentation, enhanced plots, file reading and writing, printing and animation symbols. |
| mcgraw hill connect lucas: Traditions and Encounters Jerry H. Bentley, Herbert F. Ziegler, Heather Streets-Salter, 2016 |
| mcgraw hill connect lucas: Communicating at Work Ronald B. Adler, Ronald Brian Adler, Jeanne Marquardt Elmhorst, Kristen Lucas, 2012-10 The 11th edition of Communicating at Work enhances the strategic approach, real-world practicality, and reader-friendly voice that have made this text the market leader for three decades. On every page, students learn how to communicate in ways that enhance their own career success and help their organization operate effectively. This edition retains the hallmark features that have been praised by faculty and students--a strong emphasis on ethical communication and cultural diversity, discussions of evolving communication technologies, and self-assessment tools--while incorporating important updates and ground-breaking digital teaching and learning tools to help students better connect to the course material and apply it to real world business situations. |
| mcgraw hill connect lucas: Troubleshooting and Repairing Major Appliances, 2nd Ed. Eric Kleinert, 2007-05-22 Use the Latest Tools and Techniques to Troubleshoot and Repair Major Appliances, Microwaves, and Room Air Conditioners! Now covering both gas and electric appliances, the updated second edition of Troubleshooting and Repairing Major Appliances offers you a complete guide to the latest tools, techniques, and parts for troubleshooting and repairing any appliance. Packed with over 200 illustrations, the book includes step-by-step procedures for testing and replacing parts... instructions for reading wiring diagrams... charts with troubleshooting solutions... advice on using tools and test meters... safety techniques... and more. The second edition of Troubleshooting and Repairing Major Appliances features: Expert coverage of major appliances Cutting-edge guidance on appliance operation, testing and repairing, wiring, preventive maintenance, and tools and test meters New to this edition: information on both gas and electric appliances; 10 entirely new chapters; new illustrations throughout Inside This Updated Troubleshooting and Repair Manual • Fundamentals of Service: Selection, Purchase, and Installation of Appliances and Air Conditioners • Safety Precautions • Tools for Installation and Repair • Basic Techniques • Fundamentals of Electric, Electronic, and Gas Appliances, and Room Air Conditioners: Electricity • Electronics • Gas • Principles of Air Conditioning and Refrigeration • Electric, Electronic, and Gas Appliance Parts • Appliance Service, Installation, and Preventive Maintenance Procedures: Dishwashers • Garbage Disposers • Electric and Gas Water Heaters • Washers • Electric and Gas Dryers • Electric and Gas Ranges/Ovens • Microwave Ovens • Refrigerators and Freezers • Ice Makers • Room Air Conditioners |
| mcgraw hill connect lucas: Learning to Teach Richard Arends, 2001 |
| mcgraw hill connect lucas: The Art of Watching Films Joseph M. Boggs, Dennis W. Petrie, 2008 Accompanying CD-ROM provides short film clips that reinforce the key concepts and topics in each chapter. |
| mcgraw hill connect lucas: The Humanities Through the Arts F. David Martin, Lee A. Jacobus, 1978 Humanities through the Arts is intended for introductory-level, interdisciplinary courses offered across the curriculum in the Humanities, Philosophy, Art, English, Music, and Education departments. Arranged topically by art form from painting, sculpture, photography, and architecture to literature, music, theater, film, and dance. This beautifully illustrated text helps students learn how to actively engage a work of art. The new sixth edition retains the popular focus on the arts as an expression of cultural and personal values.. |
| mcgraw hill connect lucas: Quick Review Math Handbook: Hot Words, Hot Topics, Book 3, Student Edition McGraw Hill, 2003-05-22 Quick Review Math Handbook: Hot Words, Hot Topics (available in English and Spanish) provides students and parents with a comprehensive reference of important mathematical terms and concepts to help them build their mathematics literacy. This handbook also includes short-instruction and practice of key standards for Middle School and High School success. |
| mcgraw hill connect lucas: MULTIMEDIA MAKING IT WORK , 1997 |
| mcgraw hill connect lucas: P.O.W.E.R. Learning and Your Life: Essentials of Student Success Robert Feldman, 2010-01-07 P.O.W.E.R. Learning and Your Life is the only first-year experience text created specifically for the non-residential, commuter student and campus. These students face unique challenges and as they typically work full- or part-time, juggle work and family obligations with school, and they may be the first person in their families attempting a post-secondary education. The focus of P.O.W.E.R. Learning and Your Life is on real application of P.O.W.E.R. strategies in a program-specific approach through the use of photos, examples, and activities tied to general education courses (such as math, English, etc.) and careers through the use of P.O.W.E.R. principles. |
| mcgraw hill connect lucas: Statistical Techniques in Business & Economics Douglas A. Lind, 2002 Accompanying CD-ROM contains ... data files, Web links, practice quizzes, PowerPoint, video clips, software tutorials, MegaStat for Excel software and user manual.--Page 4 of cover. |
| mcgraw hill connect lucas: Critical Thinking Brooke Noel Moore, Richard Parker, 2011-01-11 Imagine a class where students are actively and personally engaged in thinking critically while also discovering how to apply those thinking skills in everyday life. Now imagine those same students confidently participating in class, working efficiently through the exercises outside class, and performing better in the course. With Connect Critical Thinking, students can achieve this success. Connect Critical Thinking is a first: a learning program with pedagogical tools that are anchored in research on critical thinking. Along with Moore & Parker’s engaging writing style and the wealth of topical exercises and examples that are relevant to students’ lives, Connect Critical Thinking helps ensure that students can come to class confident and prepared. What other course provides students with skills they can apply so broadly to success in school and success in life? |
| mcgraw hill connect lucas: Operations Management William J. Stevenson, 2007 |
| mcgraw hill connect lucas: Food for Today, Student Edition McGraw-Hill Education, 2008-12-18 Treat students to the best comprehensive foods textbook! |
| mcgraw hill connect lucas: Intimate Relationships Sharon S. Brehm, 1985 This book is intended to serve as a comprehensive introductory text ... This text should be appropriate for undergraduate students from the sophomore level on. p. x. |
| mcgraw hill connect lucas: P.O.W.E.R. Learning Robert Stephen Feldman, 2006-01 This work maximises students' potential for success in college using the principles of the P.O.W.E.R. system: prepare, organise, work, evaluate and rethink. This edition includes new assessments, critical thinking questions and an emphasis on academic honesty and integrity. |
| mcgraw hill connect lucas: The McGraw Hill Guide Duane H. Roen, Sherry Rankins-Robertson, 2025 With The McGraw Hill Guide, students apply a goals-oriented approach to their writing assignments and practice the habits of mind of engaged students. Using proven techniques derived from the Frameworks for Success in Postsecondary Writing, The Guide encourages students to understand the underlying principles on which their writing is assessed by offering reflective opportunities for students to assess themselves. In doing so, students will develop the strategies needed to transfer these skills throughout their coursework, and long after they have completed college-- |
| mcgraw hill connect lucas: Microeconomics Dean Karlan, Jonathan Morduch, Meredith L. Startz, 2014 |
| mcgraw hill connect lucas: Pharmacy Management Shane P. Desselle, David P. Zgarrick, 2005 Editors Desselle and Zgarrick have brought together 33 contributed chapters in their endeavor to prepare pharmacy students for the realities of managing a practice. After a section on why it's important to study management in pharmacy school, coverage includes the various ins-and-outs of managing oneself (understanding stress), operations, people, |
| mcgraw hill connect lucas: Speech Composition Resources Sarah Meinen Jedd, Stephen Lucas, 2015 |
| mcgraw hill connect lucas: New Literacies and Teacher Learning Michele Knobel, Judy Kalman, 2016-03-30 New Literacies and Teacher Learning examines the complexities of teacher professional development today in relation to new literacies and digital technologies, set within the wider context of strong demands for teachers to be innovative and to improve students’ learning outcomes. Contributors hail from Argentina, Australia, Canada, Finland, Mexico, Norway, and the U.S., and work in a broad range of situations, grade levels, activities, scales, and even national contexts. Projects include early year education through to adult literacy education and university contexts, describing a range of approaches to taking up new literacies and digital technologies within diverse learning practices. While the authors present detailed descriptions of using various digital resources like movie editing software, wikis, video conferencing, Twitter, and YouTube, they all agree that digital «stuff» – while important – is not the central concern. Instead, what they foreground in their discussions are theory-informed pedagogical orientations, collaborative learning theories, the complexities of teachers’ workplaces, and young people’s interests. Thus, a key premise in this collection is that teaching and learning are about deep engagement, representing meanings in a range of ways. These include acknowledging relationships and knowledge; thinking critically about events, phenomena, and processes; and participating in valued social and cultural activities. The book shows how this kind of learning doesn’t simply occur in a one-off session, but takes time, commitment, and multiple opportunities to interact with others, to explore, play, make mistakes, and get it right. |
| mcgraw hill connect lucas: The Art of Public Speaking Stephen Lucas, Paul Stob, 2020 Fully updated for the thirteenth edition, the award-winning Art of Public Speaking offers a time-tested approach that has made it the most widely used college textbook on its subject in the world. Providing clear, authoritative coverage and written in a voice that speaks personably to students, it helps them become capable, responsible speakers, listeners, and thinkers. Seamlessly coordinated with Connect, McGraw-Hill Education's pathbreaking online program, it supplies a proven set of teaching and learning tools that is without parallel among public speaking books-- |
| mcgraw hill connect lucas: A Practical Guide to Airline Customer Service Colin C. Law, 2018-04-16 A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry. |
| mcgraw hill connect lucas: Business Innovation and Disruption in Publishing Robert DeFillippi, Patrik Wikstrom, 2022-02-28 This is the first volume in a book series examining how organizations in the creative industries respond to disruptive change and how they themselves generate business innovations. The aspiration of this book series is to understand some of the common forces behind the disruptions occurring in so many creative industries today and identifying the most promising strategies and responses by organizations to create new value propositions, business models and business practices that can enable these industry participants to cope with and eventually thrive as their industries and sectors are transformed. The chapters included in the volume examine the processes of disruption and transformation due to the technology of the Internet, social forces driven by social media, the development of new portable digital devices with greater capabilities and smaller size, the decreasing costs of new information, and the creation of new business models and forms of intellectual property ownership rights for a digitized industry. One gap that this book series seeks to fill is that between the study of business innovation and disruption by innovation. |
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