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keki r bhote: World Class Quality Keki R. Bhote, 1991 Bhote, a highly-experienced quality consultant, presents the Design of Experiments tools created by quality guru Dorian Shainin. The author explains and elucidates in a clear and nontechnical style how Shainin's techniques work and how to apply them to a company's quality problems. Readers will see that these proven techniques not only solve quality problems but prevent them from developing in the first place. Included are case studies to illustrate all techniques and practice exercises. |
keki r bhote: The Power of Ultimate Six Sigma Keki R. Bhote, 2003 One of Six SigmaOCOs founding fathers shares his trademarked process for ensuring total quality. |
keki r bhote: Beyond Customer Satisfaction to Customer Loyalty Keki R. Bhote, 1996 This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showing how to maximize profitability. |
keki r bhote: Strategic Supply Management Keki R. Bhote, 1989-01 |
keki r bhote: The Ultimate Six Sigma Keki R. Bhote, 2002 Why confine a company to a handful of elitist black belts when we can convert all the people to black belts at a fraction of the cost and with far greater effectiveness. -- Author Keki R. Bhote Six Sigma started as a revolutionary quality tool at Motorola, gained fame as a powerful driver of cost savings at GE, and has spawned an entire industry of publications and consultants, many peddling a watered-down version of the original Motorola Six Sigma process. Now, Keki Bhote, one of the founders of Six Sigma, taps into the rigors and rewards of this breakthrough process--but moves it beyond mere quality to focus on total business excellence in 12 key areas. From customer loyalty to leadership to supply chain management, The Ultimate Six Sigma provides the techniques and metrics needed to measure success, and supplies self-assessment audits to help readers ensure that they're getting it right. Case studies illustrate how Six Sigma has been successfully implemented in each key area. |
keki r bhote: Next Operation as Customer (NOAC) Keki R. Bhote, 1991-01-01 |
keki r bhote: World Class Reliability Keki R. Bhote, Adi K. Bhote, 2004 Companies following the Six Sigma process have seen their products' initial quality statistics soar, with defects all but eliminated. But how can companies make sure the quality lasts? One method is to subject products to exaggerated conditions that simulate the wear and tear of months, years, or a lifetime of use. Called Multiple Environment Overstress Tests (MEOST), these rigorous tests can expose potential design flaws, limitations of materials, and construction that normal quality inspections might miss. World Class Reliability presents a blueprint for creating and applying the MEOST methodology to products in almost any industry |
keki r bhote: Lean Six Sigma That Works Bill Carreira, Bill Trudell, 2006-10-12 If lean manufacturing moves your products through processes faster, and Six Sigma improves their quality, just imagine what combining these two powerful disciplines will do for you! Lean Six Sigma That Works provides the key to transforming your results in any manufacturing environment, giving you detailed, practical processes that let you leave the conference room, and get right to work. A strong and sensible combination of the why and the how, this book gives you a step-by-step improvement plan, plus a thorough understanding of: * cost, cash flow, materials velocity, lead time, balance, waste, and non-value-added processes * value stream mapping and the DMAIC process for solving problems and improving quality profitability * how every form of waste impacts customer satisfaction and the bottom line * and much more Whether you're a seasoned professional, or implementing your first lean sigma project, this invaluable guide offers you a clear path to higher quality, customer loyalty, and increased efficiency. |
keki r bhote: The Ultimate Six Sigma Keki R. Bhote, 2002 Why confine a company to a handful of elitist black belts when we can convert all the people to black belts at a fraction of the cost and with far greater effectiveness. -- Author Keki R. Bhote Six Sigma started as a revolutionary quality tool at Motorola, gained fame as a powerful driver of cost savings at GE, and has spawned an entire industry of publications and consultants, many peddling a watered-down version of the original Motorola Six Sigma process. Now, Keki Bhote, one of the founders of Six Sigma, taps into the rigors and rewards of this breakthrough process--but moves it beyond mere quality to focus on total business excellence in 12 key areas. From customer loyalty to leadership to supply chain management, The Ultimate Six Sigma provides the techniques and metrics needed to measure success, and supplies self-assessment audits to help readers ensure that they're getting it right. Case studies illustrate how Six Sigma has been successfully implemented in each key area. |
keki r bhote: Five Key Principles of Corporate Performance Management Bob Paladino, 2011-01-04 In Five Key Principles of Corporate Performance Management, Bob Paladino shares his decades of experience to provide proven, real-world implementation insights from globally recognized and award-winning organizations. You’ll discover what today’s Fortune 100 companies are doing right, and how to implement their enterprise techniques and strategies within your own organization to maximize success. |
keki r bhote: The Lost Data on the Chariots of the Elohim Martha Helene Jones, 2008-12-31 Hebrew data on the Elohim in the Bible, the Zarathustrian Magi who followed the star as it moved across the sky, Zarathustra in the Rig Veda, murders (including Joshu/Jesus) committed by the Levite animal sacrifice cult of scribes who transcribed the Old Testament, lost continents and the Great flood; the Shemsu Hor and the winged disk of the Egyptians; the sons of the Elohim who took wives from the daughters of the Adam; mention of the little people in the bible; and the Rh negative bloodline, lacking in the earthling primate rhesus gene. and much more research. |
keki r bhote: Key Account Management and Planning Noel Capon, 2002-06-15 The vastly increased level of competitive intensity faced by corporations and the increased costs of selling have radically changed the nature of the traditional selling process. Key or strategic accounts have now become a company's most important asset, in some cases supplying in excess of 80 percent of a firm's revenues. Here, in one powerful volume, key account management expert Noel Capon provides the most comprehensive treatment of key account management and planning yet published. For the first time, Capon introduces his breakthrough four-part congruence model of key account management -- a new, thoroughly researched approach to optimally managing your key account portfolio. First, the author shows how to select and conceptualize the key account portfolio; second, how to organize and manage key accounts; third, how to recruit, select, train, retain, and reward key account managers; and fourth, how to formulate and execute strategy and issues of coordination and control. This congruence model serves as a backdrop as Capon takes the reader step-by-step through the vital functions of key account management including identifying key account criteria, considering the threats and opportunities for the key account, and understanding the roles and responsibilities of critical players. Capon backs up his points with extensive research, real-life stories of successes and failures at a variety of companies, and clarifying figures. Special chapters are devoted to partnering with key accounts and in-depth information on global key account management, an increasingly important weapon for staying ahead of the competition. Timely, important, and essential, Key Account Management and Planning is the only reference handbook those with key account responsibilities will ever need. |
keki r bhote: Dreamcrafting Paul Levesque, Art McNeil, 2003-02-16 A dreamer's guide to turning fantasies into reality teaches five macroskills--Aspiration, motivation, projection, inclusion, and application--required to achieve dreams in the real world. |
keki r bhote: APPLIED STATISTICAL QUALITY CONTROL AND IMPROVEMENT K. KRISHNAIAH, 2014-05-12 Primarily intended for the undergraduate students of industrial, production, mechanical and manufacturing engineering, and postgraduate students of industrial, quality engineering and management and industrial engineering and management, this book fills the gap between theory and practice of tools and techniques of quality control and quality improvement. In this book, the principles and concepts are presented clearly and logically with necessary numerical illustrations to reinforce the understanding of the subject matter. The book is organized in two parts. Part I deals with statistical quality control. It starts with the fundamentals of statistics and quality followed by elaborate discussion on statistical process control, process and gauge capability studies with emphasis on their practical application. It also covers detailed discussion on the various types of control charts used to monitor and control quality of processes and products. It includes acceptance sampling inspection procedures and standard sampling systems. Part II deals with quality improvement techniques/methods. It is a data driven approach that discusses the application of Design of Experiments and Taguchi Methods for improving quality of processes and products. A comprehensive discussion on total quality management is also presented. KEY FEATURES • Provides a well structured procedure for the application of all the tools and techniques. • Includes Shainin DOE tools widely used in Six sigma projects. • Demonstrates the application of quality improvement techniques through real life case studies. |
keki r bhote: Unleashing Change Steven Kelman, 2005-11-01 This is a hopeful account of the potential for organizational change and improvement within government. Despite the mantra that people resist change, it is possible to effect meaningful reform in a large bureaucracy. In Unleashing Change, public management expert Steven Kelman presents a blueprint for accomplishing such improvements, based on his experience orchestrating procurement reform in the 1990s. Kelman's focuses on making change happen on the front lines, not just getting it announced by senior policymakers. He argues that frequently there will be a constituency for change within government organizations. The role for leaders is not to force change on the unwilling but to unleash the willing, and to persist long enough for the change to become institutionalized. Drawing on the author's own personal experience and extensive research among frontline civil servants, as well as literature in organization theory and psychology, Un leashing Change presents an approach for improving agency performance from soup to nuts—mixing theory with practice. Its analysis is innovative and empirically rich. Kelman's conclusions challenge conventional notions about achieving reform in large organizations and mark a major advance in theories of organizational change. His lessons will be of interest not only to scholars interested in improving the performance of the public sector, but for anyone struggling to manage a large organization. Steve Kelman's creative research, augmented by his own considerable experience as a reform-minded federal official, gives this book unusual depth and authenticity.—Rosabeth Moss Kanter, Harvard Business School, author of Con fidence: How Winning Streaks and Losing Streaks Begin and End |
keki r bhote: TOTAL QUALITY MANAGEMENT JANAKIRAMAN, B. , GOPAL, R. K. , 2006-01-01 Providing accessible coverage of the basics and practical aspects of total quality management, this book is intended for students of management and engineering. The text adopts a realistic approach to the teaching of the subject with the principal focus on the philosophy of total quality management and its role in today’s world of fierce business competition. Discusses the mechanism of quality control, quality assurance and different types of quality control tools and their usage. Features the Japanese management philosophy, quality awards and standards. Presents the differences between total quality management and business process re-engineering and approaches to integrate them. Describes the various aspects of benchmarking, capability maturity model and customer relationship management. |
keki r bhote: Assessing Service Quality Peter Hernon, Ellen Altman, 2010-01-19 This classic book is brought fully up to date as Hernon and Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, challenging librarians to think about customer service in new ways. |
keki r bhote: Value Analysis and Engineering Reengineered Abate O. Kassa, 2015-11-23 By mastering the re-engineered value analysis & value engineering (VA/VE) problem-solving value methodology outlined in this book, any organization will be able to self-diagnose problems and self-discover solutions. The book is the product of Abate Kassa's dual lenses of experience and research over four decades. The book updates and upgrades VA/VE by integrating popular improvement methodologies, including Six Sigma, Lean Manufacturing, Total Quality Management, Kaizen, Business Process Reengineering, and Project Management, into the scientific method of the value methodology he dubbed PISERIA. |
keki r bhote: Innovative Corporate Performance Management Bob Paladino, 2010-10-12 Award-winning strategies to drive game changing meaningful results during the most challenging economy in decades Drawing from executive and thought leader Bob Paladino's research and advisory experiences and collaboration with award-winning and high-performing organizations, this sequel his global best seller Innovative Corporate Performance Management: Five Key Principles to Accelerate Results provides a clear road map for executing enterprise strategy. Reveals a proven implementation model that has accelerated breakthrough results Shares over 40 new, innovative best practices common to Malcolm Baldrige, Balanced Scorecard Hall of Fame, Sterling quality, Fortune 100 Best, APQC, and Forbes award winners Provides a CPM Process Blueprint and diagnostic to score your organization and establish a plan for your award winning performance Offers a fresh approach to integrating proven methodologies proven by case companies that have been awarded over 100 awards Includes key process maps, strategic planning frameworks, strategy maps, customer and competitor intelligence methods, balanced scorecards, comparative tables, project plans, testimonials, charts, graphs, and screen shots of CPM, CRM, BSC and KM systems All-new case studies and best practice research are included from world-renowned enterprises as well as insights from executives who have won the most globally recognized awards in business. |
keki r bhote: Putting Total Quality Management to Work Marshall Sashkin, 1993 |
keki r bhote: Total Quality Management (TQM) , 1992 |
keki r bhote: Redefining the Corporation James E. Post, Lee E. Preston, Sybille Sauter-Sachs, 2002 This book shows how the modern corporation must meet the expectations of diverse constiutents who contribute to its existence and success, the stakeholders: resource providers, customers, suppliers, alliance partners, and social and political actors. It argues that the corporation must be seen as an institution engaged in mobilizing resources to create wealth and benefits for all its stakeholders. |
keki r bhote: The Quality Management Sourcebook Christine Avery, Diane Zabel, 2002-09-11 The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index. |
keki r bhote: The New American Workplace Eileen Appelbaum, Rosemary Batt, 2018-08-06 Despite formidable obstacles, a small but growing number of U.S. companies rccognize that today's domestic and international markets require them to transform their production process. On the basis of more than ten years of survey data and the evidence of case studies, Eileen Appelbaum and Rosemary Batt analyze the experiences of these companies. Their findings reveal two distinct and coherent models of the new American workplace. One is an American version of team production, which combines the principles of sociotechnical systems with those of quality engineering and which decentralizes the management of work flow and decision making. The other is an American version of lean production, which relies more heavily on managerial and technical expertise, and on centralized coordination and decision making. The authors explain the organizational models from which high-performance firms in the United States have borrowed and outline the policies required to promote more widespread workplace change. They contend that U.S. firms can, in fact, compete successfully, while providing their workers with increased job security, livable wages, and enhanced job satisfaction. Certain to appeal to both union and business leaders, this volume also offers crucial insights to policy makers and to scholars of the new American workplace. |
keki r bhote: Personnel Literature United States. Office of Personnel Management. Library, 1994 |
keki r bhote: Six Sigma for the Next Millenium Kim H. Pries, 2006-02-01 This book follows the ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge exactly and is designed to walk the reader through at a medium-level of detail. Organization of the material is completely straightforward— broken down into bite-size chunks with the student in mind. While a plethora of books claim some relation to Six Sigma, unfortunately very few of them support the body of knowledge explicitly.The author supplies the Black Belt candidate with enough information to pursue the CSSBB examination aggressively, with the material in the book and also the ancillary works referenced. At the end of each chapter are one or two titles for further reading, works that the author owns personally and uses for both work and formal examination study.The book can serve as an intense, high-speed tutorial for the CSSBB examination, a reference for the working Black Belt, or a resource to find further reading. Trainers could use it in their Black Belt certification preparation classes. |
keki r bhote: Supply Chain Project Management. James B. Ayers, 2009-10-14 Improving supply chain efficiency, especially in an unsettled business climate, requires that managers go beyond doing business as usual. They must apply inspiration and perspiration in a structured, collaborative, and measurable approach that blends project management with supply chain management knowledge and practice.Supply Chain Project Ma |
keki r bhote: The Quality Toolbox Nancy R. Tague, 2023-12-31 This book provides tools that are less commonly used and some tools that the author, Nancy Tague, created. Inside you’ll find tools for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, basic data handling, and statistics. In this third edition, six new tools were added (i.e., DFMEA and PMFEA) along with a section on Quality 4.0 and suggested quality tools that can help facilitate practitioners looking to implement Quality 4.0 concepts. The use of icons with each tool description tells the reader at a glance what kind of tool it is and where it is used within the improvement process. |
keki r bhote: A Telephone for the World Martin J. Collins, 2018-04-02 The first book to tell the story of Iridium in this context, A Telephone for the World is a fascinating look at how people, nations, and corporations across the world grappled in different ways with the meaning of a new historical era. |
keki r bhote: The Source , 1991 |
keki r bhote: DATABASE MANAGEMENT SYSTEMS PANNEERSELVAM, R., 2018-01-01 Primarily designed for the postgraduate students of computer science, information technology, software engineering and management, this book, now in its Third Edition, continues to provide an excellent coverage of the basic concepts involved in database management systems. It provides a thorough treatment of some important topics such as data structure, data models and database design through presentation of well-defined algorithms, examples and real-life cases. A detailed coverage of Database Structure, Implementation Design, Hierarchical Database Management Systems, Network Database Management Systems and Relational Database Management Systems, is also focused in this book. This book will also be useful for B.E./B.Tech. students of Computer Science and Engineering and Software Engineering. NEW TO THIS EDITION • Introduces three new chapters on rational database languages, namely, Relational Database Management Systems: Oracle 11g SQL, Relational Database Management Systems: Oracle 11g PL/SQL, and Relational Database Management Systems: Access 2013. • Text interspersed with numerous screenshots for practical under-standing of the text. • Clearly explained procedures in a step-by-step manner with chapter-end questions. • Self-explanatory, labelled figures and tables to conceptual discussion. |
keki r bhote: Guide for Customer-driven Benchmarking of Maintenance Activities William Albert Hyman, National Cooperative Highway Research Program, 2004 |
keki r bhote: Inside Knowledge Michael Backman, 2005-06-16 In this new book, Inside Knowledge: Streetwise in Asia, bestselling author Michael Backman draws upon a wealth of new examples, case studies and anecdotes to provide crucial insights into Asian business themes. Backman a regular contributor to The Age newspaper in Melbourne, Vic. |
keki r bhote: Quality Management Practices R. P. Mohanty, 2008 This book is the outcome of the efforts of many professionals working both in academia and industry who have contributed to the proceedings of the International Conference on Quality Management Practices for Organizational Excellence . Organizational Excellence is a final product composed of two basic elements alloyed prudently by the members/stakeholders of an organization. These two basic elements are Strategy and Culture . When we talk of quality management practices, we have to pursue quality as a strategy and also quality as a culture . Quality as strategy is a conscious and deliberate search for a plan of action that will develop an organization's distinctive competence and compound it. Quality as culture is the amalgamation of behavior patterns of all the stakeholders in terms of beliefs, values, attitudes etc. In other words, quality management is the epicenter of the competitive organizations of the future in which strategy is the scientific pursuits and culture is the artistic artifacts. Numerous authors have put forth their logical thoughts, have articulated their concepts and have validated their hypothesis relating to quality management. The papers, which have found place in this book aim at creating values of quality management practices. |
keki r bhote: The Sourcing Solution Larry Paquette, 2003 The Sourcing Solution will help you stay on top of it all by giving you a clear and thorough overview of the new tools for sourcing success. Author Larry Paquette brings his considerable experience to this engaging and accessible guide, designed to give you practical ideas to use in your organization and throughout your entire career.--Jacket. |
keki r bhote: Productivity , 2000 |
keki r bhote: Government by Contract Jody Freeman, Martha Minow, 2009-02-28 The dramatic growth of government over the course of the twentieth century since the New Deal prompts concern among libertarians and conservatives and also among those who worry about government’s costs, efficiency, and quality of service. These concerns, combined with rising confidence in private markets, motivate the widespread shift of federal and state government work to private organizations. This shift typically alters only who performs the work, not who pays or is ultimately responsible for it. “Government by contract” now includes military intelligence, environmental monitoring, prison management, and interrogation of terrorism suspects. Outsourcing government work raises questions of accountability. What role should costs, quality, and democratic oversight play in contracting out government work? What tools do citizens and consumers need to evaluate the effectiveness of government contracts? How can the work be structured for optimal performance as well as compliance with public values? Government by Contract explains the phenomenon and scope of government outsourcing and sets an agenda for future research attentive to workforce capacities as well as legal, economic, and political concerns. |
keki r bhote: The Customer Loyalty Audit Keki R. Bhote, 2010-11-01 In an age where customer satisfaction is no longer good enough, your organisation must take steps to build absolute customer loyalty. Do you have a CCO (Chief Customer Officer) as well as a CEO and a CFO? If not, should you have one? As customer loyalty becomes the Holy Grail for any successful business, this audit lets you ask: How loyal are our customers? and much more important How well-equipped are we to win and maintain customer loyalty? After a persuasive briefing on managing the transition from customer satisfaction to customer loyalty, this audit sets out a 7-Step Roadmap: 1.Top Management Commitment and Involvement - the essential first step in laying the groundwork for any customer loyalty programme. 2.Establishing a Base Line - Internal Benchmarking - gathering best practice data from within your own organisation. 3.Determining Customer Requirements - these can never be guessed or taken for granted. 4.Assessing the Capabilities of Competition - your customers are making these comparisons, so you have to. 5.Measuring Customer Satisfaction and Customer Loyalty - customer satisfaction metrics look simple but are notoriously unreliable: find out which approach to use in which situation. 6.Analysing Customer and Competitive Feedback - develop a system for tracking, recording and analysing feedback. 7.Continuous Improvement - developing a system for continuously reviewing progress, repeating the audit and making further changes and improvements. Each step includes a ready-made audit questionnaire and rating form that you can run right away - giving you more than 130 questions to help you see right inside your processes and procedures for establishing and maintaining customer loyalty. |
keki r bhote: Introducing Public Administration Jay M. Shafritz, E. W. Russell, Christopher P. Borick, 2015-07-17 Updated in its 8th edition, Introducing Public Administration provides readers with a solid, conceptual foundation in public administration, and contains the latest information on important trends in the discipline.Known for their lively and witty writing style, Shafritz, Russell, and Borick cover the most important issues in public administration using examples from various disciplines and modern culture. This approach captivates readers and encourages them to think critically about the nature of public administration today. |
Kleki - Paint Tool
Paint online with natural brushes, layers, and edit your drawings. Open-source, free. Import, save, and upload images. Inspired by Paint Tool SAI, Oekaki Shi Painter, and Harmony.
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Shortcuts Quickly switch tools, change brush size, copy to clipboard. Browser Storage Remember your work for another session. Cross-Platform Windows, Mac, Linux, Android, iPad, etc.
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Author: bitbof Contact: Started in 2010, Kleki aims to be the goto tool for quickly creating fun paintings. It is universally accessible through the browser without any installation and allows …
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Home; Archive; Roadmap 01 Oct 2022 general 1 - Video Tutorial #. I have been working on a new tutorial/introduction video for Kleki. The last time I made one was 9 years ago.
Kleki - Paint Tool
Paint online with natural brushes, layers, and edit your drawings. Open-source, free. Import, save, and …
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Shortcuts Quickly switch tools, change brush size, copy to clipboard. Browser Storage Remember your work for …
About - Kleki
Author: bitbof Contact: Started in 2010, Kleki aims to be the goto tool for quickly creating fun paintings. It is …
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Dec 9, 2023 · Kleki Blog. Home; Archive; Behind the scenes of Kleki. Latest Posts. Recovery Beta Release 11 May 2025 …
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