Itil Version 3 Service Design Book

  itil version 3 service design book: Service design Great Britain. Office of Government Commerce, 2007-05-30 The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.
  itil version 3 service design book: The Official Introduction to the ITIL Service Lifecycle OGC - Office of Government Commerce, 2007-05-30 ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
  itil version 3 service design book: ITIL Service Strategy Great Britain. Cabinet Office, Great Britain. Stationery Office, 2011 This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
  itil version 3 service design book: ITIL Version 3 at a Glance John O. Long, 2008-07-18 ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
  itil version 3 service design book: ITIL Practitioner Guidance , 2016 This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
  itil version 3 service design book: The ITSM Process Design Guide Donna Knapp, 2010-08-15 The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
  itil version 3 service design book: ITIL® 2011 At a Glance John O. Long, 2012-07-01 ITIL® 2011 At a Glance is an important update to the internationally-recognized ITIL® best practices for IT Service Management. ITIL® 2011 At a Glance provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® 2011 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.
  itil version 3 service design book: Service strategy Great Britain. Office of Government Commerce, 2007-05-30 This volume provides guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
  itil version 3 service design book: IT Service Management Based on ITIL® V3 , 2008
  itil version 3 service design book: ITIL For Dummies Peter Farenden, 2012-04-23 ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects
  itil version 3 service design book: Service Design for Business Ben Reason, Lavrans Løvlie, Melvin Brand Flu, 2015-12-14 A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.
  itil version 3 service design book: ICT Infrastructure Management , 2002-01-01 This CD-ROM covers all aspects of information and communications technology infrastructure management (ICTIM). It provides a general framework based on best practice guidance for the design and planning, deployment, operational management and technical support of quality ICT services to meet business needs in a cost-effective manner. It is part of the ITIL Infrastructure Library series which is based on the experience of IT management approaches drawn from the commercial and public sectors worldwide. It is also available as a book (ISBN 0113308655).
  itil version 3 service design book: Passing Your ITIL Foundation Exam The Stationery Office, 2012 Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid Passing your ITIL Foundation Exam - 2011 Edition is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management. The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology - plus information on the qualification scheme and the exam itself. Key features: Topics are presented in a logical easy-to-absorb structure. A fictional case study helps to bring service management to life. Mind maps summarize content at the end of chapters
  itil version 3 service design book: Key Element Guide ITIL Service Strategy David Cannon, Great Britain: Cabinet Office, 2012-07 The Service Strategy Key Element Guide provides a handy reference to the content contained within the core ITIL Service Strategy guidance and summarises its key elements. Service Strategy is a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the Service Lifecycle stays focused on the business case and relates to all the companion process elements that follow
  itil version 3 service design book: ADKAR Jeff Hiatt, 2006 In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change.
  itil version 3 service design book: Defining IT Success Through The Service Catalog Bill Fine, Rodrigo Flores, Troy DuMoulin, 2007-02-12 The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
  itil version 3 service design book: The Service Catalog Mark O'Loughlin, 2010-07-13 The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.
  itil version 3 service design book: Service Design Practices for Healthcare Innovation Mario A. Pfannstiel, Nataliia Brehmer, Christoph Rasche, 2022-01-19 This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
  itil version 3 service design book: Measuring Itsm Randy A. Steinberg, 2013-12-04 How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following: Defining and building a comprehensive metrics program Metrics that are the most important and how to calculate them How to measure your IT services Tips and suggestions for what to do if inadequate tools and reporting exist Suggested approach for how to build your metrics program step-by-step In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated! A comprehensive guide for building any service management metrics program with all the information you need in one place! No theory here . . . this gives us real metrics we can easily go after. A fantastic addition to our IT service management solution set!
  itil version 3 service design book: Continual service improvement , 2007-05-30 This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
  itil version 3 service design book: Planning to Implement Service Management Great Britain. Office of Government Commerce, 2002 This publication provides guidance on alignment of thebusiness needs to IT. It enables the reader to assess ifIT service provision is meeting the requirements of thebusiness. Where the business requirements are not beingmet it details the steps necessary to ensure the ITservice provision does meet the current and future needsof the ......
  itil version 3 service design book: Information Security Management with ITIL® V3 Jacques Cazemier, Louk Peters, Paul Overbeek, 1970-01-01 This groundbreaking new title looks at Information Security from defining what security measures positively support the business, to implementation to maintaining the required level and anticipating required changes. It covers: Fundamentals of information security providing readers insight and give background about what is going to be managed. Topics covered include: types of security controls, business benefits and the perspectives of business, customers, partners, service providers, and auditors. Fundamentals of management of information security - explains what information security management is about and its objectives. Details are also given on implementing the process and the continuous effort required to maintain its quality. ITIL V3 and Information Security Management - shows the links with the other ITIL processes. Shows how integrating the Information Security Management activities into existing processes and activities not only supports efficiencies but ultimately is the key way to achieve effective Information Security Management. Implementing Information Security Management - gives practical advice how to put Information Security Management into practice. From awareness in the organization via documentation required to maturity models; this guidance describes best practices for realizing Information Security Management.
  itil version 3 service design book: ITIL Foundation Exam Study Guide Liz Gallacher, Helen Morris, 2012-08-15 Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
  itil version 3 service design book: A Study Guide to Service Catalogue from the Principles of ITIL V3 Hank Marquis, APMG-International, 2010 IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.
  itil version 3 service design book: The ISM method Version 3 Jan van Bon, Wim Hoving, 2017-06-30 This book describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way. In the book, the lessons of 30 years are used to put an end to the chaos and complexity of ineffective ITSM projects. Based on simple paradigms, a single and compact solution is described for the integrated service management with People, Process and Product. This is not achieved by setting ITIL or ASL aside, but by rearranging the many valuable elements of these frameworks into a simple logical structure, and filling the gaps. Although the paradigms are explained extensively in the book, the solution is very practical and has been proven in recent years in dozens of projects with small and large organizations. This publication describes the implementation method, with a strong focus on quality assurance and cultural change, a comprehensive definition list, and an example of a compact process model.
  itil version 3 service design book: DAMA-DMBOK Dama International, 2017 Defining a set of guiding principles for data management and describing how these principles can be applied within data management functional areas; Providing a functional framework for the implementation of enterprise data management practices; including widely adopted practices, methods and techniques, functions, roles, deliverables and metrics; Establishing a common vocabulary for data management concepts and serving as the basis for best practices for data management professionals. DAMA-DMBOK2 provides data management and IT professionals, executives, knowledge workers, educators, and researchers with a framework to manage their data and mature their information infrastructure, based on these principles: Data is an asset with unique properties; The value of data can be and should be expressed in economic terms; Managing data means managing the quality of data; It takes metadata to manage data; It takes planning to manage data; Data management is cross-functional and requires a range of skills and expertise; Data management requires an enterprise perspective; Data management must account for a range of perspectives; Data management is data lifecycle management; Different types of data have different lifecycle requirements; Managing data includes managing risks associated with data; Data management requirements must drive information technology decisions; Effective data management requires leadership commitment.
  itil version 3 service design book: Service Intelligence Sharon Taylor, 2017-04-28 Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology--and avoid the staggering costs of technology failure--you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You'll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technical. She gives you powerful tools for negotiating IT services more effectively, improving IT ROI, and escaping captivity to either internal or external IT providers. Coverage includes * Recognizing what excellent IT service looks like and assessing what you're getting now * Selecting the best IT service providers and services for your needs * Spotting and rectifying trouble with internal or external supplier relationships * Making sure you don't pay for services you don't need * Negotiating services, requirements, levels, price, quality, and delivery * Leveraging ITSM practices without losing focus on the business * Creating business-focused service reports and scorecards that focus on what matters most
  itil version 3 service design book: Become ITIL® 4 Foundation Certified in 7 Days Abhinav Krishna Kaiser, 2020-11-26 Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. What You Will Learn Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts Who This Book Is For Professionals from the IT services industry
  itil version 3 service design book: ITIL Service Design Great Britain. Cabinet Office, 2011 The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.
  itil version 3 service design book: ITIL 4 High-Velocity IT Axelos, 2020-02 ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.
  itil version 3 service design book: Implementing Itil Change And Release Management Klosterboer, 2009-09
  itil version 3 service design book: ITIL® V3 - A Pocket Guide Jan van Bon, 2020-06-11 Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the lifecycle approach?
  itil version 3 service design book: Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management Gad Selig, 2008-04-12 The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.
  itil version 3 service design book: Service Management For Dummies Judith S. Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper, 2009-05-11 A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
  itil version 3 service design book: ITIL V3 foundation handbook Office of Government Commerce, Simon Adams, 2009-06-16 A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.
  itil version 3 service design book: Enhancing the Modern Organization through Information Technology Professionals: Research, Studies, and Techniques Colomo-Palacios, Ricardo, 2012-12-31 This book presents research from the perspective of the information technology professional and how they influence the modern organization--Provided by publisher.
  itil version 3 service design book: ISO/IEC 20000 - An Introduction Jan van Bon, 2008-03-03 Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
  itil version 3 service design book: An Introductory Overview of ITIL V3 Alison Cartlidge, Mark Lillycrop, 2009-01-01
  itil version 3 service design book: COVID-19 Challenges to University Information Technology Governance Mansoor Alaali, 2022-10-31 The purpose of this book is to provide a model that speaks specifically to adopting Information Technology Governance (ITG) and University Governance processes. Utilizing numerous studies, investigations and research on IT and University Governance and adapting previous and future proposed models for the current pandemic, the book speaks specifically to adopting effective ITG and University Governance processes. The book comprises a number of chapters contributed by leading international authors which analyze all aspects of IT and University Governance in relation to their impact on strategies in Finance, Sustainability, Academic, Research, Students and Faculty, Leadership, Campus, Employment and Recruitment, Quality Assurance, External and Industrial Relations, Internationalization, Transformation, and Board and Scholarship. Findings from the research conducted by these leading authors provide solutions for higher education institutions in planning and allocating IT resources, managing the ownership of IT and other business projects while developing strategic committees and providing appropriate governance within the context of institutional objectives.
  itil version 3 service design book: Itil Lifecycle Approach Based on Itil V3 Suite- 5 Management Guides (German Version) Van Haren Publishing, 2008-12
ITIL到底是什么样的一个东西？ 能否简单几句概况一下？ - 知乎
itil 4认证方案的一个主要特征是它现在由两个不同的方向组成。itil管理专业人员（itil mp）和itil战略领导者（itil sl）.他们旨在为最终学习者提供服务管理和it战略等关键领域的更深层次内容，以支持他们的 …

5分钟看懂ITIL®4认证，ITIL®4超全指南！ - 知乎
六、ITIL®4报名考试时间及地址. ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更低！ ITIL®4 Foundation认证 …

ITIL4从报名到取证全流程介绍，零基础小白专用科普文
Jan 31, 2023 · 另外，itil认证持证人数也是一些项目招标的加分项之一，所以不少it企业会鼓励自己的员工考itil，并给予报销甚至资金奖励。 2 哪些人适合报考ITIL？ 如果你是IT行业人员或者未来打算进 …

ITIL 4 Foundation认证是什么？有发展前景？ - 知乎
ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更低！ ITIL®4 Foundation认证的官方考试费用目前为4800元左 …

ITIL认证是什么，含金量如何，哪家培训机构比较靠谱？ - 知乎
ITIL是信息技术基础架构库的英文缩写，是全球公认的一系列信息技术（IT）服务管理的最佳实践。它由英国中央计算机与电信局创建，目的是满足将信息技术应用于商业领域的发展需求。其中，ITIL 4 …

如何获得ITIL expert认证，目前国内ITIL expert的情况? - 知乎
itil体系的发展历程主要经历了3个版本： 面向职能的V1原始版 早在1980年，日不落帝国就面临着IT服务质量不佳的头疼问题，为了这一解决问题的根源，对IT服务质量进行综合评估，由英国政府部门牵头 …

ITIL考试如何报名，流程是怎样的呢？ - 知乎
ITIL 基础级认证采用线上机考（ProctorU远程监考），考试形式。 在Peoplecert官网可选择英文或中文试卷答题，也能选择监考员的语种（这点很方便）。 然后选具体的考试时间，考试时间选项非常 …

ITIL 4 Foundation怎么报名考试？ - 知乎
ITIL 4 Foundation怎么报名考试？ - 知乎

ITIL认证分哪些等级？明年要涨价了吗？ - 知乎
ITIL Managing Professional（MP）证书和ITIL Strategic Leader（SL）证书，ITIL高级没有与之对应的培训和考试，高级证书获取方式是靠中级证书积累自动获取的。 主要针对更高层的IT服务管理的人 …

关于 ITIL4 的框架理论，你了解多少？ - 知乎
ITIL 4 is an adaptable framework for managing services within the digital era. Through our best practice modules, ITIL 4 helps to optimize digital technologies to co-create value with …

ITIL到底是什么样的一个东西？ 能否简单几句概况一下？ - 知乎
itil 4认证方案的一个主要特征是它现在由两个不同的方向组成。itil管理专业人员（itil mp）和itil战略领导者（itil sl）.他们旨在为最终学习者提供服务管理和it战略等关键领域的更深层次内容，以 …

5分钟看懂ITIL®4认证，ITIL®4超全指南！ - 知乎
六、ITIL®4报名考试时间及地址. ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更低！ ITIL®4 …

ITIL4从报名到取证全流程介绍，零基础小白专用科普文
Jan 31, 2023 · 另外，itil认证持证人数也是一些项目招标的加分项之一，所以不少it企业会鼓励自己的员工考itil，并给予报销甚至资金奖励。 2 哪些人适合报考ITIL？ 如果你是IT行业人员或者未 …

ITIL 4 Foundation认证是什么？有发展前景？ - 知乎
ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更低！ ITIL®4 Foundation认证的官方考试费用目前 …

ITIL认证是什么，含金量如何，哪家培训机构比较靠谱？ - 知乎
ITIL是信息技术基础架构库的英文缩写，是全球公认的一系列信息技术（IT）服务管理的最佳实践。它由英国中央计算机与电信局创建，目的是满足将信息技术应用于商业领域的发展需求。其 …

如何获得ITIL expert认证，目前国内ITIL expert的情况? - 知乎
itil体系的发展历程主要经历了3个版本： 面向职能的V1原始版 早在1980年，日不落帝国就面临着IT服务质量不佳的头疼问题，为了这一解决问题的根源，对IT服务质量进行综合评估，由英国 …

ITIL考试如何报名，流程是怎样的呢？ - 知乎
ITIL 基础级认证采用线上机考（ProctorU远程监考），考试形式。 在Peoplecert官网可选择英文或中文试卷答题，也能选择监考员的语种（这点很方便）。 然后选具体的考试时间，考试时间 …

ITIL 4 Foundation怎么报名考试？ - 知乎
ITIL 4 Foundation怎么报名考试？ - 知乎

ITIL认证分哪些等级？明年要涨价了吗？ - 知乎
ITIL Managing Professional（MP）证书和ITIL Strategic Leader（SL）证书，ITIL高级没有与之对应的培训和考试，高级证书获取方式是靠中级证书积累自动获取的。 主要针对更高层的IT服务 …

关于 ITIL4 的框架理论，你了解多少？ - 知乎
ITIL 4 is an adaptable framework for managing services within the digital era. Through our best practice modules, ITIL 4 helps to optimize digital technologies to co-create value with …