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| itil v4 book free: Become ITIL® 4 Foundation Certified in 7 Days Abhinav Krishna Kaiser, 2020-11-26 Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. What You Will Learn Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts Who This Book Is For Professionals from the IT services industry |
| itil v4 book free: ITIL Foundation Exam Study Guide Liz Gallacher, Helen Morris, 2012-08-15 Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you. |
| itil v4 book free: ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition Claire Agutter, 2020-04-14 ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus. |
| itil v4 book free: ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition Claire Agutter, 2020-04-28 ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus. |
| itil v4 book free: ITIL Service Strategy Great Britain. Cabinet Office, Great Britain. Stationery Office, 2011 This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions. |
| itil v4 book free: ITIL® 4 High-velocity IT (HVIT) - Your companion to the ITIL 4 Managing Professional HVIT certification Claire Agutter, 2021-11-18 An excellent supplement to any ITIL 4 High-velocity IT training course ITIL® 4 High-velocity IT (HVIT) – Your companion to the ITIL 4 Managing Professional HVIT certification is a study guide designed to help students pass the ITIL® 4 High-velocity IT module. |
| itil v4 book free: ITIL 4 Foundation Exam Study Guide Liz Gallacher, Helen Morris, 2020-01-29 The new, fully-updated edition of the popular guide for the ITIL 4 Foundation Exam —everything needed for exam success! The Information Technology Infrastructure Library (ITIL) is a set of best practices for IT service and management. ITIL certification is gained through examination administered by AXELOS, the body established to develop, manage, and operate qualifications in best practice. Foundation certification—as well as subsequent Intermediate, Expert, and Master-level certification—is sought by employers throughout the IT industry. The ITIL 4 Foundation Exam Study Guide is the leading resource for anyone preparing for certification. Written by accredited ITIL trainers and Certified ITIL Experts, this up-to-date second edition is organized around the latest 2018 ITIL Foundation syllabus. Six sections offer complete and accurate coverage of IT service management and ITIL service strategy, design, transition, operation, and continual improvement. New coverage of DevOps, Agile, and Leanreflects the most current exam objectives. Self-assessment tests, exam essentials, review questions, chapter summaries, practice exams, and more enable readers to be fully prepared for exam day. Based on the authors' real-world experience teaching ITIL students, this guide: Covers 100% of the Foundation exam objectives in clear, concise language Explains every topic in full and provides effective review tools and resources Uses tables, flowcharts, illustrations, bulleted lists, and highlighted key learning points to strengthen reader comprehension and retention Includes access to an online test bank of valuable study tools, including practice exams, flashcards, and a glossary of key terms Designed specifically for readers who prefer self-study rather than expensive prep courses, ITIL 4 Foundation Exam Study Guide: 2018 Update is a must-have book for candidates preparing to take the exam as well as anyone interested in IT service management. |
| itil v4 book free: Passing Your ITIL Foundation Exam The Stationery Office, 2012 Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid Passing your ITIL Foundation Exam - 2011 Edition is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management. The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology - plus information on the qualification scheme and the exam itself. Key features: Topics are presented in a logical easy-to-absorb structure. A fictional case study helps to bring service management to life. Mind maps summarize content at the end of chapters |
| itil v4 book free: Itil 4: Digital and It Strategy Axelos Global Best Practice, 2021-07-06 Ideal guidance for IT professionals who are responsible for managing the direction and strategy of their IT team or organisation. This book helps you understand the Digital and IT Strategy module towards Strategic Leader, as well as provide daily expert reference guidance for day-to-day problems. |
| itil v4 book free: Sex in China Fang Fu Ruan, 2013-11-22 China today is sexually (and in many other ways) a very repressive so ciety, yet ancient China was very different. Some of the earliest surviving literature of China is devoted to discussions of sexual topics, and the sexual implications of the Ym and Yang theories common in ancient China continue to influence Tantric and esoteric sexual practices today far dis tant from their Chinese origins. In recent years, a number of books have been written exploring the history of sexual practices and ideas in China, but most have ended the discussion with ancient China and have not continued up to the present time. Fang Fu Ruan first surveys the ancient assumptions and beliefs, then carries the story to present-day China with brief descriptions of homosexuality, lesbianism, transvestism, transsexualism, and prostitution, and ends with a chapter on changing attitudes toward sex in China today. Dr. Ruan is well qualified to give such an overview. Until he left China in the 1980s, he was a leader in attempting to change the repressive attitudes of the government toward human sexuality. He wrote a best selling book on sex in China, and had written to and corresponded with a number of people in China who considered him as confidant and ad visor about their sex problems. A physician and medical historian, Dr. Ruan's doctoral dissertation was a study of the history of sex in China. |
| itil v4 book free: ITIL For Dummies Peter Farenden, 2012-04-23 ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects |
| itil v4 book free: ITIL Practitioner Guidance , 2016 This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. |
| itil v4 book free: Service strategy Great Britain. Office of Government Commerce, 2007-05-30 This volume provides guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions. |
| itil v4 book free: AWS Certified Cloud Practitioner Nouman Ahmed Khan, 2021-11-12 The AWS Certified Cloud Practitioner (CLF-C01) examination is intended for individuals who have the knowledge and skills necessary to effectively demonstrate an overall understanding of the AWS Cloud. Those who are independent of specific technical roles addressed by other AWS certifications (e.g., Solutions Architect - Associate, Developer - Associate, or SysOps Administrator - Associate). This exam enables individuals to validate their knowledge of the AWS Cloud with an industry-recognized credential. This exam measures your ability to accomplish the following technical tasks: Cloud Concepts and Technology Security in the Cloud Advanced AWS Concepts Billing and Pricing |
| itil v4 book free: ITIL 4 Strategic Leader AXELOS, 2020-09-25 The ITIL 4: Digital and IT Strategy forms one publication of the Higher-Level guidance towards the Strategic Leader designation, following ITIL 4 Foundation. |
| itil v4 book free: Itil Jason Dion, 2018-08-31 In this book, you will receive a crash course that will introduce you to everything you need to know in order to pass the ITIL® Foundation certification exam. This book covers just the essentials with no fluff, filler, or extra material, so you can learn the material quickly and conquer the certification exam with ease. This book assumes that you have no previous experience with the ITIL® framework and will teach you the bare minimum you need to know in order to take and pass the ITIL® Foundation certification exam on your first attempt. This book will NOT teach you everything you need to know to be efficient or effective in implementing the ITIL® Framework in your organization. This text is designed to get you to pass the certification exam, not to make you an expert in ITIL®.Due to the design of this text, we will move at a very quick pace through the material. If you read this entire book and take the practice exams located at the end of the text (scoring at least an 85% or higher), you will be ready to take and pass the ITIL® Foundation exam on your first attempt!(Please register your book at www.DionTraining.com to gain access to the accompanying online video course as a free bonus.)Dion Training is an Authorized Training Organization (ATO) for the ITIL Foundations exam. Discount exam vouchers are available through our website for students. |
| itil v4 book free: ITIL Exam Prep Questions, Answers and Explanations Christopher Scordo, 2013-06 Annotation Countless time and money is spent preparing for the ITIL Foundation exam. So why aren't students laser-focused on taking practice exams before attempting the real thing? If you plan on passing the ITIL Foundation exam, it's time to test your knowledge. It's time for ITIL Exam Prep - Questions, Answers, and Explanations. |
| itil v4 book free: Itil(r) 4 Specialist - Create, Deliver & Support (Cds) Courseware Van Haren Publishing, 2020-02-17 'This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. Create, Deliver and Support module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market. ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite. |
| itil v4 book free: VeriSMTM - A Pocket Guide Doug Tedder, Michelle Major-Goldsmith, Simon Dorst, 2018-03-15 This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer requirements for service. VeriSM is essential reading for anyone who works within a service organization. It will be of particular interest to: • Managers - who want to understand how to leverage evolving management practices; • Service owners and service managers - who need to bring their skills up to date and understand how service management has changed; • Executives - who are accountable for effective service delivery; • Graduates and undergraduates - who will be joining organizations and who need to understand the principles of service management. |
| itil v4 book free: VeriSMTM: Unwrapped and Applied Claire Agutter, Johann Botha, Suzanne Van Hove, 2018-09-25 VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance. |
| itil v4 book free: ITIL 4 Master Pack (PDF) AXELOS, The 'ITIL 4 Master Pack' comprises of ITIL 4 Foundation and all five Higher Level publications. Managing professional: create, deliver and support (ISBN 9780113316335); Managing professional: drive stakeholder value (ISBN 978011331373); Managing professional: high-velocity IT (ISBN 9780113316410); Managing professional: direct, plan and improve (ISBN 9780113316458); ITIL 4 strategic leader: digital and IT strategy (ISBN 9780113316496); ITIL foundation (4th ed) (ISBN 9780113316069). Their audience ranges from those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL 4 Master |
| itil v4 book free: Basic Service Management Rob England, 2011-08-26 Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be. |
| itil v4 book free: ITIL 4 High-Velocity IT Axelos, 2020-02 ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. |
| itil v4 book free: Ultimate ITIL® 4 Foundation Certification Guide: Master the Best Practices for IT Service Management (ITSM) and get Certified in the ITIL® 4 Foundation Framework Sankarsan Biswas, 2024-08-22 Turbo Charge Your IT career with ITSM Knowledge Key Features● In-depth exploration of ITIL4, from foundational concepts to advanced practices, ensuring a holistic understanding of IT Service Management (ITSM). ● Actionable advice and strategies for implementing ITIL4, including a roadmap for certification and real-world solutions for organizational challenges. ● Emphasis on leveraging ITIL4 for driving innovation and digital transformation, preparing readers for future ITSM demands. Book Description The book offers a detailed exploration of the ITIL framework, covering all its aspects, from the basic principles to advanced concepts. This thorough coverage is essential for a deep understanding of ITIL and its application in IT service management. The book is designed to be user-friendly, with clear language, helpful diagrams, and a layout that facilitates easy understanding and retention of information. This book provides a structured approach to preparing for ITIL certification exams, including study tips, practice questions, and summaries, which are tailored to aid in both certification preparation and practical implementation. It includes insights and tips from seasoned ITIL practitioners, providing readers with valuable perspectives from experts in the field. Given the evolving nature of ITIL, the book is updated with the latest practices, ensuring that readers are learning the most current practices in IT service management. The book emphasizes the practical application of ITIL, helping readers understand how to effectively implement ITIL practices in their daily work and organizational context. The book is a comprehensive, practical, and up-to-date resource for anyone looking to deepen their knowledge of ITIL, prepare for certification, and successfully implement ITIL practices in their professional roles. What you will learn ● Gain a deep understanding of ITIL4 principles and best practices, enabling you to effectively manage and improve IT services. ● Learn strategies to enhance the quality, efficiency, and reliability of your organization’s IT services, leading to increased customer satisfaction and operational excellence. ● Acquire practical skills to plan, execute, and sustain ITIL4 implementations, ensuring smooth transitions and long-term success. ● Prepare thoroughly for ITIL certification exams with comprehensive guidance, tips, and strategies, boosting your credentials and career prospects. ● Understand how to leverage ITIL4 to innovate and transform IT operations, positioning your organization at the forefront of the digital era. Table of Contents1. Getting Started with ITIL and ITSM 2. Navigating the ITIL4 Landscape-1 3. Navigating the ITIL4 Landscape-2 4. A Holistic Approach to IT Service Management 5. General Management Practices – I 6. General Management Practices – II 7. General Management Practices - III 8. General Management Practices – IV 9. Technical Management Practices 10. Service Management Practices - I 11. Service Management Practices - II 12. Service Management Practices-III 13. Service Management Practices - IV 14. Service Management Practices - V 15. Roadmap for ITIL Certification 16. Digital Transformations With ITIL4 17. Implementing ITIL4 in Organizations Index |
| itil v4 book free: ITIL Service Transition Great Britain. Cabinet Office, Great Britain. Stationery Office, 2011 This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations. |
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| itil v4 book free: Itil 4 Managing Professional Package Axelos, 2020 The ITIL 4 Managing Professional Package will include: (i) Create, Deliver and Support: Focussing on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools; (ii) Drive Stakeholder Value: Covering engagement and interaction between a service provider and their customers, users, suppliers and partners; (iii) High Velocity IT: Exploring the ways in which digital organizations and digital operating models function in high velocity environments, helping aspiring organizations operate in a similar way to successful digitally-native organizations; (iv) Direct, Plan and Improve: Providing the practical skills necessary to create a 'elearning and improving' IT organization, with a strong an effective strategic direction, providing practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility |
| itil v4 book free: ITIL Foundation Essentials Claire Agutter, 2019-06 ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). |
| itil v4 book free: ITIL4 Foundation Complete Certification Kit Scott Tunn, 2019-04-19 Unlimited access to our online ITIL course when purchasing this book. Free unlimited single student* access to the BEST capability assessment tool on the web (Champions). Our certification book covers ITIL which is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as: Lean Agile DevOps ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology.Our ITIL® 4 Foundation Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL® 4 Foundation exam. All of our content is up to date to the 2019 syllabus. We offer you this very easy to read book which works with our online course perfectly. When learning via the elearning, we offer examples, instructions, and cautionary advice. Our ITIL® 4 Foundation Complete Certification Kit lays out simple easy to understand concepts, so you can easily pass your exam.As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL® 4 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. Our certification kit prepares you for the exam by offering valuable information on the ITIL® 4 framework, ITIL® 4 certification and IT Service Management as a practice. This certification kit contains both the study guide and access to our outstanding online program that provides you with everything need to prepare for the ITIL® 4 Foundation certification exam, including access to: The Champions System Downloads in PDF format A PDF version of the book** Additional exercises mock exams All complimentary files are available via the e Learning portal once you log in. Exercises help you to understand the concepts and describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding. Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. You will also gain access to the owner of the company, a certified Expert and author of books and whitepapers who has trained thousands of students globally. *Unlimited access to quizzes using our innovative quiz software Champions as well as feedback via the online forum(*excludes organisation capability assessments free of charge) ** PDF version of the book will be stamped with your name and email address. Requests for copies can be made via the website. |
| itil v4 book free: ITIL® 4 Leader Digital and IT Strategy (DITS) Courseware Van Haren Learning Solutions a.o., 2021-03-30 ITIL® 4 Leader Digital and IT Strategy (DITS) Courseware. ITIL® 4 DITS Is one of the two Strategic Leader (ITIL SL) modules. This module will concentrate on the alignment of digital business strategy with IT strategy. The module also incorporates how disruption from new technologies are impacting businesses in every industry and how company leaders are responding. The ITIL® 4 Leader: Digital and IT Strategy (DITS) module guide how the strategy should impact the design, delivery, and support of services throughout the service value chain of a company. This module advances the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic decisions, by creating a suitable digital strategy aligned to the wider cross-organizational goals. This module is therefore directed towards IT and business directors, heads of department, aspiring C-Suite professionals, and other senior business leaders who want to strategically position an organization against digital disruptors craft a digital vision, and build a robust long term strategy. |
| itil v4 book free: Mastering ITSM Cybellium, 2023-09-06 Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books. |
| itil v4 book free: Perspectives in Business Informatics Research Ērika Nazaruka, Kurt Sandkuhl, Ulf Seigerroth, 2022-09-15 This book constitutes the proceedings of the 21st International Conference on Perspectives in Business Informatics Research, BIR 2022, which took place in Rostock, Germany, in September 2022. The central theme of BIR 2022 was “Business Informatics for Sustainable Innovation”. Achieving sustainability requires a multi-perspective approach taking organizational, economic, and technical aspects into account. In a world of cloud computing, social networks and big data, additional challenges for business informatics and the design of information systems architectures are introduced. To deal with these challenges, a close cooperation of researchers from different disciplines such as information systems, business informatics, and computer science is required. The 14 papers presented in this volume were carefully reviewed and selected from 41 submissions. They were organized in topical sections as follows: Information system development; modeling methods and assistance; applications and technologies; and digital business. |
| itil v4 book free: Run Grow Transform Steven Bell, 2017-07-27 Shingo Prize-winning author Steve Bell and other thought leaders show you how guiding you to more effectively align people and purpose, promote enterprise agility, and leverage transformative IT capabilities to create market-differentiating value for your customers. Combining research and insight with practical examples and in-depth case studies that can be put to immediate use, Run Grow Transform: Integrating Business and Lean IT is a must read for leaders and senior managers from all disciplines. |
| itil v4 book free: PRINCE2 Agile (German Edition) AXELOS, The PRINCE2 Agile guide supports a new qualification which is being offered as an extension for those who already hold a PRINCE2 Practitioner qualification. PRINCE2 Agile is the most up-to-date and relevant view of agile project management methodologies and the only framework covering a wide range of agile concepts, including SCRUM, Kanban and Lean Startup |
| itil v4 book free: Microsoft SQL Server Manish Soni, 2024-12-01 This book is designed to be your comprehensive companion in your journey to becoming proficient in Microsoft SQL Server. Whether you are a beginner taking your first steps into the world of SQL databases or an experienced database professional seeking to deepen your knowledge, this book has something to offer you. In today's data-driven world, the importance of managing data efficiently cannot be overstated. Microsoft SQL Server, a robust and versatile database management system, is at the heart of countless applications, powering businesses, industries, and organizations of all sizes. With its rich feature set, scalability, and integration capabilities, SQL Server has become an indispensable tool for database professionals, developers, and administrators. In Mastering Microsoft SQL, we have carefully curated a wealth of knowledge, practical insights, and hands-on examples to guide you through the complexities of SQL Server. From understanding the fundamentals of SQL to mastering advanced database administration techniques, this book is structured to help you build a strong foundation and progress to expert-level skills. |
| itil v4 book free: System Center 2012 Service Manager Unleashed Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan, 2014-09-26 This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Expert consultants offer deep “in the trenches” insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You’ll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework. The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on. Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments. • Leverage MOF and ITIL processes built into System Center 2012 Service Manager • Plan and design your Service Manager deployment • Install Service Manager or upgrade from earlier versions • Efficiently administer work and configuration items • Use connectors to integrate with Active Directory, Exchange, and System Center components • Create service maps • Enable end user access through Service Manager’s self-service portal • Implement incident, problem, change, and release management • Utilize workflows to automate key support processes • Create service level agreements with calendars, metrics, and objectives • Provide quick access to a standardized catalog of services • Use notification to ensure that Service Manager items are promptly addressed • Secure Service Manager and its data warehouse/reporting platform • Perform maintenance, backup, and recovery • Manage Service Manager performance • Customize Service Manager |
| itil v4 book free: Database Management System Manish Soni, 2024-12-01 This Book Matters because Databases are the backbone of nearly every organization, from multinational corporations to small start-ups. They store, organize, and retrieve data critical for decision-making, customer service, product development, and more. Understanding how to design, implement, and manage databases is a vital skill in the digital age. |
| itil v4 book free: Building Effective Cybersecurity Programs Tari Schreider, SSCP, CISM, C|CISO, ITIL Foundation, 2017-10-20 You know by now that your company could not survive without the Internet. Not in today’s market. You are either part of the digital economy or reliant upon it. With critical information assets at risk, your company requires a state-of-the-art cybersecurity program. But how do you achieve the best possible program? Tari Schreider, in Building Effective Cybersecurity Programs: A Security Manager’s Handbook, lays out the step-by-step roadmap to follow as you build or enhance your cybersecurity program. Over 30+ years, Tari Schreider has designed and implemented cybersecurity programs throughout the world, helping hundreds of companies like yours. Building on that experience, he has created a clear roadmap that will allow the process to go more smoothly for you. Building Effective Cybersecurity Programs: A Security Manager’s Handbook is organized around the six main steps on the roadmap that will put your cybersecurity program in place: Design a Cybersecurity Program Establish a Foundation of Governance Build a Threat, Vulnerability Detection, and Intelligence Capability Build a Cyber Risk Management Capability Implement a Defense-in-Depth Strategy Apply Service Management to Cybersecurity Programs Because Schreider has researched and analyzed over 150 cybersecurity architectures, frameworks, and models, he has saved you hundreds of hours of research. He sets you up for success by talking to you directly as a friend and colleague, using practical examples. His book helps you to: Identify the proper cybersecurity program roles and responsibilities. Classify assets and identify vulnerabilities. Define an effective cybersecurity governance foundation. Evaluate the top governance frameworks and models. Automate your governance program to make it more effective. Integrate security into your application development process. Apply defense-in-depth as a multi-dimensional strategy. Implement a service management approach to implementing countermeasures. With this handbook, you can move forward confidently, trusting that Schreider is recommending the best components of a cybersecurity program for you. In addition, the book provides hundreds of citations and references allow you to dig deeper as you explore specific topics relevant to your organization or your studies. |
| itil v4 book free: ITIL® Foundation , 2019 The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned with the ITIL 4 Foundation exam and is ideal guidance for IT professionals who require an understanding of the ITIL 4 framework and how to apply it to the modern digital world. |
| itil v4 book free: Billboard , 1945-11-24 In its 114th year, Billboard remains the world's premier weekly music publication and a diverse digital, events, brand, content and data licensing platform. Billboard publishes the most trusted charts and offers unrivaled reporting about the latest music, video, gaming, media, digital and mobile entertainment issues and trends. |
ITIL到底是什么样的一个东西？ 能否简单几句概况一下？ - 知乎
itil 4认证方案的一个主要特征是它现在由两个不同的方向组成。itil管理专业人员（itil mp）和itil战略领导者（itil sl）.他们旨在为最终学习者提供服务管理和it战略等关键领 …
5分钟看懂ITIL®4认证，ITIL®4超全指南！ - 知乎
六、ITIL®4报名考试时间及地址. ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更 …
ITIL4从报名到取证全流程介绍，零基础小白专用科普文
Jan 31, 2023 · 另外，itil认证持证人数也是一些项目招标的加分项之一，所以不少it企业会鼓励自己的员工考itil，并给予报销甚至资金奖励。 2 哪些人适合报考ITIL？ 如果你是IT行 …
ITIL 4 Foundation认证是什么？有发展前景？ - 知乎
ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更低！ ITIL®4 …
ITIL认证是什么，含金量如何，哪家培训机构比较靠谱？ - 知乎
ITIL是信息技术基础架构库的英文缩写，是全球公认的一系列信息技术（IT）服务管理的最佳实践。它由英国中央计算机与电信局创建，目的是满足将信息技术应用于商业领域 …
ITIL到底是什么样的一个东西？ 能否简单几句概况一下？ - 知乎
itil 4认证方案的一个主要特征是它现在由两个不同的方向组成。itil管理专业人员（itil mp）和itil战略领导者（itil sl）.他们旨在为最终学习者提供服务管理和it战略等关键领域的更深层次内容，以 …
5分钟看懂ITIL®4认证，ITIL®4超全指南！ - 知乎
六、ITIL®4报名考试时间及地址. ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更低！ ITIL®4 …
ITIL4从报名到取证全流程介绍，零基础小白专用科普文
Jan 31, 2023 · 另外，itil认证持证人数也是一些项目招标的加分项之一，所以不少it企业会鼓励自己的员工考itil，并给予报销甚至资金奖励。 2 哪些人适合报考ITIL？ 如果你是IT行业人员或者未 …
ITIL 4 Foundation认证是什么？有发展前景？ - 知乎
ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更低！ ITIL®4 Foundation认证的官方考试费用目前 …
ITIL认证是什么，含金量如何，哪家培训机构比较靠谱？ - 知乎
ITIL是信息技术基础架构库的英文缩写，是全球公认的一系列信息技术（IT）服务管理的最佳实践。它由英国中央计算机与电信局创建，目的是满足将信息技术应用于商业领域的发展需求。其 …
如何获得ITIL expert认证，目前国内ITIL expert的情况? - 知乎
itil体系的发展历程主要经历了3个版本： 面向职能的V1原始版 早在1980年，日不落帝国就面临着IT服务质量不佳的头疼问题，为了这一解决问题的根源，对IT服务质量进行综合评估，由英国 …
ITIL考试如何报名，流程是怎样的呢？ - 知乎
ITIL 基础级认证采用线上机考（ProctorU远程监考），考试形式。 在Peoplecert官网可选择英文或中文试卷答题，也能选择监考员的语种（这点很方便）。 然后选具体的考试时间，考试时间选 …
ITIL 4 Foundation怎么报名考试？ - 知乎
ITIL 4 Foundation怎么报名考试？ - 知乎
ITIL认证分哪些等级？明年要涨价了吗？ - 知乎
ITIL Managing Professional（MP）证书和ITIL Strategic Leader（SL）证书，ITIL高级没有与之对应的培训和考试，高级证书获取方式是靠中级证书积累自动获取的。 主要针对更高层的IT服务 …
关于 ITIL4 的框架理论，你了解多少？ - 知乎
ITIL 4 is an adaptable framework for managing services within the digital era. Through our best practice modules, ITIL 4 helps to optimize digital technologies to co-create value with …
