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| it services portfolio management best practice handbook: The Handbook of Project Portfolio Management Dennis Lock, Reinhard Wagner, 2018-10-09 Managing large and complex organizations; balancing the needs of business-as-usual, new products and services and business change; assuring risk across everything the business does; these are all core requirements of modern business which are provided by the discipline of portfolio management. The Handbook of Project Portfolio Management is the definitive publication that introduces and describes in detail project portfolio management in today’s ever-changing world. The handbook contains the essential knowledge required for managing portfolios of business change with real-life examples that are being used by today’s organizations in various industries and environments. The team of expert contributors includes many of the most experienced and highly regarded international writers and practitioners from the global project portfolio management industry, selected to provide the reader with examples, knowledge and the skills required to manage portfolios in any organization. Dennis Lock and Reinhard Wagner’s definitive reference on project portfolio management explains: the context and role of the discipline; the practical processes, tools and techniques required for managing portfolios successfully; the capability required and how to develop it. The text also covers the recognized standards as well as emerging issues such as sustainability and environment. Collectively, this is a must-have guide from the leading commentators and practitioners on project portfolio management from across the world. |
| it services portfolio management best practice handbook: The Handbook of Credit Portfolio Management Greg N. Gregoriou, Christian Hoppe, 2008-10-19 Features expertise from an international team of 35 contributors, including Moorad Choudhry, Panikos Teklos, and Tamar Frankel Provides much-needed, timely information for institutional investors and professional portfolio, asset, and hedge fund managers as the fallout from the credit bubble continues to plague the institutional finance sector Includes important discussion of new risk management techniques and standards, including Basel II |
| it services portfolio management best practice handbook: It Services Portfolio Management Best Practice Handbook Gerard Blokdijk, Ivanka Menken, 2008-09-01 If you support an organization that wants to improve the performance of complex IT portfolios to achieve both immediate and strategic goals or are responsible for and oversee many projects that are contractually required to produce measurable results; you will be pleased to find that this book serves as both a roadmap and a checklist for achieving IT portfolio results. The book is written in the language of business, which helps technical professionals in their communications with business executives. This book is highly recommended to every IT professional and business executive interested in getting more results for the dollars spent on IT. This book is applicable to virtually all organizations--small, medium, and large--because virtually all rely on information technology to obtain business results. Required reading for IT management. IT Portfolio Management presents the first detailed overview of an emerging, business-focused approach for managing all things IT. If you only buy and read one book on IT management this year, it should be this one. IT portfolio management ultimately presents the challenging idea of an overall, end to end value chain of IT investments, from initial idea inception through prioritization, delivery, management, optimization, and retirement. This well written book has detailed best practices, and much specific guidance in the form of checklists, charts, tables, and more. Technical publishing usually produces detailed reference guides that are soon obsolete; this book is in the category of works that discuss more strategic issues of IT management, and should have staying power far beyond the latest technical hype cycle debutant. Absolutely recommended for those interested in governance, project management, portfolio management, IT Business Value and how to fit your Professional Services Value message to customers. If you are in IT management or concerned with it - buy it. Now! |
| it services portfolio management best practice handbook: Advanced Bond Portfolio Management Frank J. Fabozzi, Lionel Martellini, Philippe Priaulet, 2006-03-08 In order to effectively employ portfolio strategies that can control interest rate risk and/or enhance returns, you must understand the forces that drive bond markets, as well as the valuation and risk management practices of these complex securities. In Advanced Bond Portfolio Management, Frank Fabozzi, Lionel Martellini, and Philippe Priaulet have brought together more than thirty experienced bond market professionals to help you do just that. Divided into six comprehensive parts, Advanced Bond Portfolio Management will guide you through the state-of-the-art techniques used in the analysis of bonds and bond portfolio management. Topics covered include: General background information on fixed-income markets and bond portfolio strategies The design of a strategy benchmark Various aspects of fixed-income modeling that will provide key ingredients in the implementation of an efficient portfolio and risk management process Interest rate risk and credit risk management Risk factors involved in the management of an international bond portfolio Filled with in-depth insight and expert advice, Advanced Bond Portfolio Management is a valuable resource for anyone involved or interested in this important industry. |
| it services portfolio management best practice handbook: IT (Information Technology) Portfolio Management Step-by-Step Bryan Maizlish, Robert Handler, 2005-04-28 Praise for IT Portfolio Management Step-by-Step Bryan Maizlish and Robert Handler bring their deep experience in IT 'value realization' to one of the most absent of all IT management practices--portfolio management. They capture the essence of universally proven investment practices and apply them to the most difficult of challenges--returning high strategic and dollar payoffs from an enterprise's IT department. The reader will find many new and rewarding insights to making their IT investments finally return market leading results. --John C. Reece, Chairman and CEO, John C. Reece & Associates, LLC Former deputy commissioner for modernization and CIO of the IRS IT Portfolio Management describes in great detail the critical aspects, know-how, practical examples, key insights, and best practices to improve operational efficiency, corporate agility, and business competitiveness. It eloquently illustrates the methods of building and integrating a portfolio of IT investments to ensure the realization of maximum value and benefit, and to fully leverage the value of all IT assets. Whether you are getting started or building on your initial success in IT portfolio management, this book will provide you information on how to build and implement an effective IT portfolio management strategy. --David Mitchell, President and CEO, webMethods, Inc. I found IT Portfolio Management very easy to read, and it highlights many of the seminal aspects and best practices from financial portfolio management. It is an important book for executive, business, and IT managers. --Michael J. Montgomery, President, Montgomery & Co. IT Portfolio Management details a comprehensive framework and process showing how to align business and IT for superior value. Maizlish and Handler have the depth of experience, knowledge, and insight needed to tackle the challenges and opportunities companies face in optimizing their IT investment portfolios. This is an exceptionally important book for executive leadership and IT business managers, especially those wanting to build a process-managed enterprise. --Peter Fingar, Executive Partner Greystone Group, coauthor of The Real-Time Enterprise and Business Process Management (BPM): The Third Wave A must-read for the non-IT manager who needs to understand the complexity and challenges of managing an IT portfolio. The portfolio management techniques, analysis tools, and planning can be applied to any project or function. --Richard Max Maksimoski, Senior Director R&D, The Scotts Company This book provides an excellent framework and real-world based approach for implementing IT portfolio management. It is a must-read for every CIO staff considering how to strategically and operationally impact their company's bottom line. --Donavan R. Hardenbrook, New Product Development Professional, Intel Corporation |
| it services portfolio management best practice handbook: Agile Portfolio Management Jochen Krebs, 2008-07-16 Agile development processes foster better collaboration, innovation, and results. So why limit their use to software projects—when you can transform your entire business? Written by agile-mentoring expert Jochen Krebs, this book illuminates the opportunities—and rewards—of applying agile processes to your overall IT portfolio. Whether project manager, business analyst, or executive—you’ll understand the business drivers behind agile portfolio management. And learn best practices for optimizing results. Use agile processes to align IT and business strategy Adapt and extend core agile processes Orchestrate the collaboration between IT and business vision Eliminate wish-list driven requirements, and manage expectations instead Optimize the balance of projects, resources, and assets in your portfolio Use metrics to communicate project status, quality, even team morale Create a portfolio strategy consistent with the goals of the organization Achieve organizational and process transparency Manage your business with agility—and help maximize the returns! |
| it services portfolio management best practice handbook: The Standard for Portfolio Management , 2008 |
| it services portfolio management best practice handbook: The Standard for Portfolio Management , 2017-11-15 The Standard for Portfolio Management – Fourth Edition has been updated to best reflect the current state of portfolio management. It describe the principles that drive accepted good portfolio management practices in today's organizations. It also expands the description of portfolio management to reflect its relation to organizational project management and the organization. |
| it services portfolio management best practice handbook: IT Services Portfolio Management Best Practice Handbook Gerard;Menken Blokdijk (Ivanka), 2009 |
| it services portfolio management best practice handbook: Strategic Project Portfolio Management Simon Moore, 2009-11-02 Lead change through strategic alignment of project and process performance Practical and filled with expert advice, Strategic Project Portfolio Management: Enabling a Productive Organization presents a clear framework for your organization to complete impactful strategic projects. Providing executive-level guidance to build a powerful and efficient process from initial adoption to portfolio alignment, this essential resource contains case studies from small to global multinational organizations, arming you with the insights to ensure your strategic projects are given the resources they need to deliver business impact. This important guide Shows executives how to align their projects and processes with their business strategy for compelling competitive advantage Provides cases from best in class organizations, showing how they were able to achieve results by using processes outlined in the book Reveals how technology is the key to developing new collaborative platforms and innovative work management environments that have not been possible until now Defines a framework for assessing project portfolio management competence within your organization and driving momentum for compelling improvements Explores how to go beyond project portfolio management to a holistic work management system Strategic Project Portfolio Management: Enabling a Productive Organization offers the practical recommendations, guidance, and real world insights you need to immediately begin driving better project management strategy. |
| it services portfolio management best practice handbook: The Wiley Guide to Project Technology, Supply Chain, and Procurement Management Peter W. G. Morris, Jeffrey K. Pinto, 2010-09-29 A complete guide to managing technical issues and procuring third-party resources The Wiley Guides to the Management of Projects address critical, need-to-know information that will help professionals successfully manage projects in most businesses and help students learn the best practices of the industry. They contain not only well-known and widely used basic project management practices but also the newest and most cutting-edge concepts in the broader theory and practice of managing projects. This fourth volume in the series offers expert guidance on the supply chain and delivery cycle of the project, as well as the technology management issues that are involved such as modeling, design, and verification. Technology within the context of the management of projects involves not so much actually doing the technical elements of the project as managing the processes and practices by which projects are transformed from concepts into actual entities-and doing this effectively within the time, cost, strategic, and other constraints on the project. The contributors to this volume, among the most recognized international leaders in the field, guide you through the key life-cycle issues that define the project, ensure its viability, manage requirements, and track changes-highlighting the key steps along the way in transforming and realizing the technical definition of the project. Complete your understanding of project management with these other books in The Wiley Guides to the Management of Projects series: * The Wiley Guide to Project Control * The Wiley Guide to Project, Program & Portfolio Management * The Wiley Guide to Project Organization & Project Management Competencies |
| it services portfolio management best practice handbook: Project Portfolio Management in Theory and Practice Jamal Moustafaev, 2016-10-04 Every CEO in the world, if questioned, will always complain that there are a lot of ideas to implement, but, unfortunately, insufficient resources to accomplish them. This book provides a solution to this dilemma by supplying techniques to assess the value of projects, prioritize projects, and decide which projects to implement and which to postpone. In addition, it describes various methods of balancing project portfolios and different strategic alignment models. The book provides thirty real-life project portfolio management case studies from pharmaceutical, product development, financial, energy, telecommunications, not-for-profit and professional services industries. |
| it services portfolio management best practice handbook: Project Portfolio Management Harvey A. Levine, 2010-09-29 Project Portfolio Management (PPM) goes beyond the typical project management approach to offer a set of proven business practices that can help executives, program managers, and project managers bring projects into alignment with the strategies, resources, and executive oversight of the overall enterprise. Step by step, this book shows how to take a project from the inception of a vision to the realization of benefits to the organization. Project Portfolio Management draws on project management expert Harvey A. Levine’s years of research and distills the knowledge and best practices from dozens of leaders in the field to show how to select and implement the projects that will garner the best results. Throughout this important resource, Levine tackles the many challenges associated with PPM, including Ranking value and benefits Determining the size of the portfolio pipeline Assessing the impact of uncertainty on projects and portfolios Understanding the benefit and risk relationship Establishing a portfolio governance capability Managing the portfolio to maximize benefits Implementing PPM |
| it services portfolio management best practice handbook: Management of portfolios Stephen Jenner, Office of Government Commerce, Craig Kilford, 2011-01-31 This guide provides practical guidance for managers of portfolios and those working in portfolio offices as well as those filling portfolio management roles outside a formal PfMO role. It will be applicable across industry sectors. It describes both the Portfolio Definition Cycle (identifying the right, prioritised, portfolio of programmes and projects) and the Portfolio Delivery Cycle (making sure the portfolio delivers to its strategic objectives). |
| it services portfolio management best practice handbook: Strategic IT Portfolio Management Jeffrey D. Kaplan, 2005 Written for executives from all disciplines, this book highlights many of the root causes of the IT value dilemma and explains how executives can prevent and counter these issues. Readers will learn the portfolio management methods essential to achieving value. This book provides executives with the tools to: *Illuminate, assess and improve existing practices *Design a governance structure and allocate appropriate decision rights *Ensure centralsied control with decentralised execution *Increase collaboration between business unit and IT leadership *Instill a culture of continuous improvement and innovation. |
| it services portfolio management best practice handbook: Marketing Projects Olivier Mesly, 2020-01-24 Marketing is about placing a new product or service into the market. Projects are about delivering new products and services. The merger of these two fields holds great promise for delivering value to organizations and their clients. Project managers can serve many markets ranging from investors who fund projects to that of clients who use new products and services. Marketing Projects is a guide for helping project managers have projects funded or deliver value to end users. It is also a guide for marketing managers new to the world of project management. The book begins by presenting the basics of both marketing and project management and highlights the aspects that are unique and relevant to both areas. It then explores marketing project feasibility and presents tools for assessing feasibility, which include the 6Ps of project management strategy: The project 4Ps: plan, processes, people, and power PRO: pessimistic, realistic, and optimistic scenarios POVs: points of vulnerability POE: point of equilibrium POW: product, organization, and work breakdown structures PWP: work psychodynamics This book illustrates how to use these tools to market new projects to potential sponsors and investors. It then explores marketing projects to end users. Crucial to the success of projects are the relationships between project managers and clients and the way marketing experts implement their strategies. This book explains how project managers can develop meaningful relationships with clients to foster trust and have positive interactions. Project managers excel at managing the processes for delivering new products and services. Marketers are keenly aware of latent, or unconscious needs, as well as those developing and emerging, and can provide project promoters and managers with exciting ideas. This book will help improve the mutual understanding between marketing and project managers, an effort ultimately benefiting end users, whether they be investors or customers. A better work atmosphere and a closer fit between marketing and project management objectives can only serve the interests of investors and end users, for whom marketers and project managers conceive and realize projects, one way or the other. |
| it services portfolio management best practice handbook: Cambridge Handbook of Organizational Project Management Shankar Sankaran, Ralf Müller, Nathalie Drouin, 2017-05-23 In recent years, organizational project management (OPM) has emerged as a field focused on how project, program and portfolio management practices strategically help firms realize organizational goals. There is a compelling need to address the totality of project-related work at the organizational level, providing a view of organizations as a network of projects to be coordinated among themselves, integrated by the more permanent organization, and to move away from a focus on individual projects. This comprehensive volume provides views from a wide range of international scholars researching OPM at a cross-disciplinary level. It covers concepts, theories and practices from disciplines allied to management, such as strategic management, organization sciences and behavioural science. It will be a valuable read for scholars and practitioners alike, who are looking to enrich their understanding of OPM and further investigate this new phenomenon. |
| it services portfolio management best practice handbook: Advanced Portfolio Management Giuseppe A. Paleologo, 2021-08-03 You have great investment ideas. If you turn them into highly profitable portfolios, this book is for you. Advanced Portfolio Management: A Quant’s Guide for Fundamental Investors is for fundamental equity analysts and portfolio managers, present, and future. Whatever stage you are at in your career, you have valuable investment ideas but always need knowledge to turn them into money. This book will introduce you to a framework for portfolio construction and risk management that is grounded in sound theory and tested by successful fundamental portfolio managers. The emphasis is on theory relevant to fundamental portfolio managers that works in practice, enabling you to convert ideas into a strategy portfolio that is both profitable and resilient. Intuition always comes first, and this book helps to lay out simple but effective rules of thumb that require little effort to implement and understand. At the same time, the book shows how to implement sophisticated techniques in order to meet the challenges a successful investor faces as his or her strategy grows in size and complexity. Advanced Portfolio Management also contains more advanced material and a quantitative appendix, which benefit quantitative researchers who are members of fundamental teams. You will learn how to: Separate stock-specific return drivers from the investment environment’s return drivers Understand current investment themes Size your cash positions based on Your investment ideas Understand your performance Measure and decompose risk Hedge the risk you don’t want Use diversification to your advantage Manage losses and control tail risk Set your leverage Author Giuseppe A. Paleologo has consulted, collaborated, taught, and drank strong wine with some of the best stock-pickers in the world; he has traded tens of billions of dollars hedging and optimizing their books and has helped them navigate through big drawdowns and even bigger recoveries. Whether or not you have access to risk models or advanced mathematical background, you will benefit from the techniques and the insights contained in the book—and won't find them covered anywhere else. |
| it services portfolio management best practice handbook: Ultimate ITIL® 4 Foundation Certification Guide: Master the Best Practices for IT Service Management (ITSM) and get Certified in the ITIL® 4 Foundation Framework Sankarsan Biswas, 2024-08-22 Turbo Charge Your IT career with ITSM Knowledge Key Features● In-depth exploration of ITIL4, from foundational concepts to advanced practices, ensuring a holistic understanding of IT Service Management (ITSM). ● Actionable advice and strategies for implementing ITIL4, including a roadmap for certification and real-world solutions for organizational challenges. ● Emphasis on leveraging ITIL4 for driving innovation and digital transformation, preparing readers for future ITSM demands. Book Description The book offers a detailed exploration of the ITIL framework, covering all its aspects, from the basic principles to advanced concepts. This thorough coverage is essential for a deep understanding of ITIL and its application in IT service management. The book is designed to be user-friendly, with clear language, helpful diagrams, and a layout that facilitates easy understanding and retention of information. This book provides a structured approach to preparing for ITIL certification exams, including study tips, practice questions, and summaries, which are tailored to aid in both certification preparation and practical implementation. It includes insights and tips from seasoned ITIL practitioners, providing readers with valuable perspectives from experts in the field. Given the evolving nature of ITIL, the book is updated with the latest practices, ensuring that readers are learning the most current practices in IT service management. The book emphasizes the practical application of ITIL, helping readers understand how to effectively implement ITIL practices in their daily work and organizational context. The book is a comprehensive, practical, and up-to-date resource for anyone looking to deepen their knowledge of ITIL, prepare for certification, and successfully implement ITIL practices in their professional roles. What you will learn ● Gain a deep understanding of ITIL4 principles and best practices, enabling you to effectively manage and improve IT services. ● Learn strategies to enhance the quality, efficiency, and reliability of your organization’s IT services, leading to increased customer satisfaction and operational excellence. ● Acquire practical skills to plan, execute, and sustain ITIL4 implementations, ensuring smooth transitions and long-term success. ● Prepare thoroughly for ITIL certification exams with comprehensive guidance, tips, and strategies, boosting your credentials and career prospects. ● Understand how to leverage ITIL4 to innovate and transform IT operations, positioning your organization at the forefront of the digital era. Table of Contents1. Getting Started with ITIL and ITSM 2. Navigating the ITIL4 Landscape-1 3. Navigating the ITIL4 Landscape-2 4. A Holistic Approach to IT Service Management 5. General Management Practices – I 6. General Management Practices – II 7. General Management Practices - III 8. General Management Practices – IV 9. Technical Management Practices 10. Service Management Practices - I 11. Service Management Practices - II 12. Service Management Practices-III 13. Service Management Practices - IV 14. Service Management Practices - V 15. Roadmap for ITIL Certification 16. Digital Transformations With ITIL4 17. Implementing ITIL4 in Organizations Index |
| it services portfolio management best practice handbook: Portfolio Management Scott D. Stewart, Christopher D. Piros, Jeffrey C. Heisler, 2019-03-26 A career’s worth of portfolio management knowledge in one thorough, efficient guide Portfolio Management is an authoritative guide for those who wish to manage money professionally. This invaluable resource presents effective portfolio management practices supported by their underlying theory, providing the tools and instruction required to meet investor objectives and deliver superior performance. Highlighting a practitioner’s view of portfolio management, this guide offers real-world perspective on investment processes, portfolio decision making, and the business of managing money for real clients. Real world examples and detailed test cases—supported by sophisticated Excel templates and true client situations—illustrate real investment scenarios and provide insight into the factors separating success from failure. The book is an ideal textbook for courses in advanced investments, portfolio management or applied capital markets finance. It is also a useful tool for practitioners who seek hands-on learning of advanced portfolio techniques. Managing other people’s money is a challenging and ever-evolving business. Investment professionals must keep pace with the current market environment to effectively manage their client’s assets while students require a foundation built on the most relevant, up-to-date information and techniques. This invaluable resource allows readers to: Learn and apply advanced multi-period portfolio methods to all major asset classes. Design, test, and implement investment processes. Win and keep client mandates. Grasp the theoretical foundations of major investment tools Teaching and learning aids include: Easy-to-use Excel templates with immediately accessible tools. Accessible PowerPoint slides, sample exam and quiz questions and sample syllabi Video lectures Proliferation of mathematics in economics, growing sophistication of investors, and rising competition in the industry requires advanced training of investment professionals. Portfolio Management provides expert guidance to this increasingly complex field, covering the important advancements in theory and intricacies of practice. |
| it services portfolio management best practice handbook: Implementing Project Portfolio Management Dr. Panos Chatzipanos, Dr. Te Wu, 2018-10-18 Implementing Project Portfolio Management addresses the how-tos of portfolio management. It is designed for three primary audience groups: Business Executives, Portfolio Leaders and Practitioners, and Portfolio Thinkers. The authors provide insights on how to apply the performance management domains covered in the standard that are in practice today by introducing tools and templates into their discussion. Far-reaching in its impact on portfolio management practitioners, thinkers, stakeholders, and the wider project management community, this guide envisions the continued transformation of portfolio management with the changing needs of organizations and advances in technology. |
| it services portfolio management best practice handbook: Project Portfolio Management Tools and Techniques Parviz F. Rad, Ginger Levin, 2006 Does your organization want to achieve success in prioritizing projects systematically, deliberately, and logically? Project Portfolio Management Tools and Techniques is written to demonstrate how to elevate your organization's project management thinking to the level beyond managing individual projects in a standalone fashion. This book is for those executives and other project professional who strive to have a formalized system of authorizing the right projects and abandoning the wrong projects, who desire to spend resources in the most efficient manner, and who want to have an actionable strategic plan for improving organizational project management sophistication. Project Portfolio Management Tools and Techniques deals with the full spectrum of project portfolio management (PPM) functions, from selecting projects through formalized portfolio management processes to facilitating the successful execution of projects through creating a formalized, project-friendly environment. This book will aid you in the implement of a PPM system, assist in gaining the necessary commitment from executive management, and provide guidelines for the modification of operational practices. Get ahead of the game by seeing a comprehensive project portfolio model that can help you establish yours successfully |
| it services portfolio management best practice handbook: Governance of Portfolios, Programs, and Projects Project Management Institute, 2016-01-01 Understanding governance as it applies to portfolios, programs, and projects is growing in importance to organizations, because appropriate governance is a factor in the success or failure of strategic initiatives and portfolios, as well as an organization's programs and projects. Implementing an effective governance framework can be challenging due to factors such as increasing business complexities, regulatory requirements, globalization, and rapid changes in technology and business environments. Many organizations do not have a consistent approach to portfolio, program, and project governance. PMI's Governance of Portfolios, Programs, and Projects: A Practice Guide, developed by leading experts in the field, provides guidance to organizations and practitioners on how to implement or enhance governance on portfolios, programs, and projects. This practice guide provides definitions for governance in an effort to distinguish the different levels of governance and to identify their common elements. |
| it services portfolio management best practice handbook: Project Business Management Oliver F. Lehmann, 2018-07-17 Detailed description of the business lifecycle of customer projects Covers project execution lifecycle from a contractor perspective, commencing from business development to delivery handover Ensure contractual compliance Understand the dynamics of customer projects under contract from business development through handover Focus on delighting the customer with project deliverables |
| it services portfolio management best practice handbook: Planning and Implementing IT Portfolio Management Edmund W. Fitzpatrick, 2005 |
| it services portfolio management best practice handbook: IT Service Management - Global Best Practices, Volume 1 , 2008-04-22 A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager. |
| it services portfolio management best practice handbook: Information Technology Strategy and Management: Best Practices Chew, Eng K., Gottschalk, Petter, 2009-01-31 Describes the principles and methodologies for crafting and executing a successful business-aligned IT strategy to provide businesses with value delivery. |
| it services portfolio management best practice handbook: IT4ITTM for Managing the Business of IT - A Management Guide Rob Akershoek Et Al., 2020-06-10 The IT4IT Management Guide provides guidance on how the IT4IT Reference Architecture can be used within an IT organization to manage the business of IT. It is designed to provide a guide to business managers, CIOs, IT executives, IT professionals, and all individuals involved or interested in how to transition an IT organization to become a Lean and Agile IT service provider. This book includes two case studies from Shell and the Rabobank. After reading this document you should be able to: Understand why the IT4IT approach is needed to improve the performance of the IT function; and support the business to leverage new IT in the digital age Understand the vision, scope, and content of the IT4IT Reference Architecture (from a high-level perspective) Understand the benefits of using the IT4IT Reference Architecture within the IT function Initiate the first steps to implement the IT4IT standard in your own IT organization The audience for this Management Guide is: CIOs and other IT executive managers who would like to transform their IT organization to support end-to-end value streams Senior leaders and executives in the business and IT responsible for how IT is organized, managed, and improved Enterprise Architects involved in the implementation of IT management solutions within the IT organization IT professionals and consultants involved in the transition of their organizations to a new streamlined IT factory |
| it services portfolio management best practice handbook: A Practical Guide to Service Management Keith D. Sutherland, Lawrence J. "Butch" Sheets, 2023-10-13 Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book. |
| it services portfolio management best practice handbook: CISA Certified Information Systems Auditor Study Guide Peter H. Gregory, Mike Chapple, 2024-12-11 Prepare for success on the 2024 CISA exam and further your career in security and audit with this effective study guide The CISA Certified Information Systems Auditor Study Guide: Covers 2024-2029 Exam Objectives provides comprehensive and accessible test preparation material for the updated CISA exam, which now consists of 150 questions testing knowledge and ability on real-life job practices leveraged by expert professionals. You'll efficiently and effectively prepare for the exam with online practice tests and flashcards as well as a digital glossary. The concise and easy-to-follow instruction contained in the 2024-2029 CISA Study Guide covers every aspect of the exam. This study guide helps readers prepare for questions across the five domains on the test: Information System Auditing Process; Governance and Management of IT; Information Systems Acquisition, Development, and Implementation; Information Systems Operation and Business Resilience; and Protection of Information Assets. This study guide shows readers how to: Understand principles, best practices, and pitfalls of cybersecurity, which is now prevalent in virtually every information systems role Protect and control information systems and offer conclusions on the state of an organization's IS/IT security, risk, and control solutions Identify critical issues and recommend enterprise-specific practices to support and safeguard the governance of information and related technologies Prove not only competency in IT controls, but also an understanding of how IT relates to business Includes 1 year free access to the Sybex online learning center, with chapter review questions, full-length practice exams, hundreds of electronic flashcards, and a glossary of key terms, all supported by Wiley's support agents who are available 24x7 via email or live chat to assist with access and login questions The CISA Certified Systems Auditor Study Guide: Covers 2024-2029 Exam Objectives is an essential learning resource for all students and professionals preparing for the 2024 version of the CISA exam from ISACA. |
| it services portfolio management best practice handbook: Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management Gad Selig, 2008-04-12 The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills. |
| it services portfolio management best practice handbook: The IT Service Part 2 - The Handbook Pierre Bernard, 1970-01-01 Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include:Regulatory compliance: data privacy requirements and corporate scandals have focused a requirement for transparency with high impact on IT organisationsEconomic pressures: require IT organisations to more closely align with business imperatives.The outcome has been an explosion of standards and frameworks each designed to support the IT organisation as it demonstrates to the world that they are the rock of an organisation: strong, reliable, effective and efficient. Most of these standards and frameworks have great elements but no organisation can adopt them all and many were created without sufficient considerations for interoperability.The IT Service (in 2 parts) looks at the key and very simple goals of an IT organisation and clearly and succinctly presents to the reader the best rock solid elements in the Industry. It then shows how all the key elements can easily crystallise together with great templates and check-lists.In Part 1 (another book) the reader is presented with the simple objectives that the IT department really must address.In Part 2 (this book) the reader gains expert advice on how the components of IT Service are crystallised in a real environment. There s a delightfully simple set of steps:OVERVIEW OF THE SERVICE DESIGN PACKAGETHE SERVICE STRATEGYASPECTS Of SERVICE DESIGNOUTPUTS OF THE SERVICE DESIGN PHASEOUTPUTS OF THE SERVICE TRANSITION PHASEOUTPUTS OF THE SERVICE OPERATION PHASEWithin these the Author gives a very simple set of templates (or tells you where they are to be found), practical guidance and very simple checklists. It s up the reader how far you develop each stage: a lot depends on the nature of your business of course. The joy of this approach is that the reader knows that all basic components are identified -- and that more extensive resources are referred to if the reader wishes to extend. |
| it services portfolio management best practice handbook: The Practical Guide To World-Class IT Service Management Kevin J. Smith, 2017-03-21 This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead. |
| it services portfolio management best practice handbook: Strategic Risk Management David Iverson, 2013-09-03 A comprehensive guide to the key investment decisions all investors must make and how to manage the risk that entails Since all investors seek maximize returns balanced against acceptable risks, successful investment management is all about successful risk management. Strategic Risk Management uses that reality as a starting point, showing investors how to make risk management a process rather than just another tool in the investor's kit. The book highlights and explains primary investment risks and shows readers how to manage them across the key areas of any fund, including investment objectives, asset allocation, asset class strategy, and manager selection. With a strong focus on risk management at the time of asset allocation and at the time of implementation, the book offers important guidance for managers of benefit plans, endowments, defined contribution schemes, and family trusts. Offers a thorough examination of the role of risk management in the decision-making process for asset allocation, manager selection, and other duties of fund managers Written by the current head of portfolio design for the New Zealand Superannuation Fund Addresses the fundamental importance of risk management in today's post-crisis fund management landscape Strategic Risk Management is a comprehensive and easy-to-read guide that identifies the primary risks investors face and reveals how best to manage them. |
| it services portfolio management best practice handbook: Executive's Guide to IT Governance Robert R. Moeller, 2013-01-29 Create strong IT governance processes In the current business climate where a tremendous amount of importance is being given to governance, risk, and compliance (GRC), the concept of IT governance is becoming an increasingly strong component. Executive's Guide to IT Governance explains IT governance, why it is important to general, financial, and IT managers, along with tips for creating a strong governance, risk, and compliance IT systems process. Written by Robert Moeller, an authority in auditing and IT governance Practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to your business Helps you identify current strengths and weaknesses of your enterprise IT governance processes Explores how to introduce effective IT governance principles with other enterprise GRC initiatives Other titles by Robert Moeller: IT Audit, Control, and Security and Brink's Modern Internal Auditing: A Common Body of Knowledge There is strong pressure on corporations to have a good understanding of their IT systems and the controls that need to be in place to avoid such things as fraud and security violations. Executive's Guide to IT Governance gives you the tools you need to improve systems processes through IT service management, COBIT, and ITIL. |
| it services portfolio management best practice handbook: ITIL Intermediate Certification Companion Study Guide Helen Morris, Liz Gallacher, 2016-03-11 Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool. |
| it services portfolio management best practice handbook: Study Guide to Strategic IT Management cybellium, 2024-10-26 Designed for professionals, students, and enthusiasts alike, our comprehensive books empower you to stay ahead in a rapidly evolving digital world. * Expert Insights: Our books provide deep, actionable insights that bridge the gap between theory and practical application. * Up-to-Date Content: Stay current with the latest advancements, trends, and best practices in IT, Al, Cybersecurity, Business, Economics and Science. Each guide is regularly updated to reflect the newest developments and challenges. * Comprehensive Coverage: Whether you're a beginner or an advanced learner, Cybellium books cover a wide range of topics, from foundational principles to specialized knowledge, tailored to your level of expertise. Become part of a global network of learners and professionals who trust Cybellium to guide their educational journey. www.cybellium.com |
| it services portfolio management best practice handbook: Efficient Asset Management Richard O. Michaud, Robert O. Michaud, 2008-03-03 In spite of theoretical benefits, Markowitz mean-variance (MV) optimized portfolios often fail to meet practical investment goals of marketability, usability, and performance, prompting many investors to seek simpler alternatives. Financial experts Richard and Robert Michaud demonstrate that the limitations of MV optimization are not the result of conceptual flaws in Markowitz theory but unrealistic representation of investment information. What is missing is a realistic treatment of estimation error in the optimization and rebalancing process. The text provides a non-technical review of classical Markowitz optimization and traditional objections. The authors demonstrate that in practice the single most important limitation of MV optimization is oversensitivity to estimation error. Portfolio optimization requires a modern statistical perspective. Efficient Asset Management, Second Edition uses Monte Carlo resampling to address information uncertainty and define Resampled Efficiency (RE) technology. RE optimized portfolios represent a new definition of portfolio optimality that is more investment intuitive, robust, and provably investment effective. RE rebalancing provides the first rigorous portfolio trading, monitoring, and asset importance rules, avoiding widespread ad hoc methods in current practice. The Second Edition resolves several open issues and misunderstandings that have emerged since the original edition. The new edition includes new proofs of effectiveness, substantial revisions of statistical estimation, extensive discussion of long-short optimization, and new tools for dealing with estimation error in applications and enhancing computational efficiency. RE optimization is shown to be a Bayesian-based generalization and enhancement of Markowitz's solution. RE technology corrects many current practices that may adversely impact the investment value of trillions of dollars under current asset management. RE optimization technology may also be useful in other financial optimizations and more generally in multivariate estimation contexts of information uncertainty with Bayesian linear constraints. Michaud and Michaud's new book includes numerous additional proposals to enhance investment value including Stein and Bayesian methods for improved input estimation, the use of portfolio priors, and an economic perspective for asset-liability optimization. Applications include investment policy, asset allocation, and equity portfolio optimization. A simple global asset allocation problem illustrates portfolio optimization techniques. A final chapter includes practical advice for avoiding simple portfolio design errors. With its important implications for investment practice, Efficient Asset Management 's highly intuitive yet rigorous approach to defining optimal portfolios will appeal to investment management executives, consultants, brokers, and anyone seeking to stay abreast of current investment technology. Through practical examples and illustrations, Michaud and Michaud update the practice of optimization for modern investment management. |
| it services portfolio management best practice handbook: The Executive Guide to Improving Your Business Through IT Portfolio Management James Varner, 2009 |
| it services portfolio management best practice handbook: The Sustainability Handbook, Volume 2 Mark Von Rosing, 2025-06-27 The Sustainability Handbook provides a comprehensive and holistic understanding of sustainability, bridging the gap between academic theory and business practices. Global climate change poses enormous environmental challenges, and societies across the world must adapt and innovate to further the goals of sustainability for present and future generations. The private sector especially must find new ways of doing business to align their practices with the Sustainable Development Goals (SDGs) adopted by the international community. Using a conceptually structured framework throughout, the book examines the latest academic research to summarize what environmental, social, and economic sustainability actually means in different contexts. Using numerous specific case studies and insights from industry leaders, the book shows how to strategically integrate sustainability into the organization, with extensive focus on policies, incentives, measures, operations, production, consumption, and lifecycle management. Volume 2 explores the concept of Radical Sustainability within an enterprise and why it is needed. With examples from zero waste to eliminating use of rare earth resources, triggering sustainable practices to cause related marketing, and sustainability responsibility to external transparency over internal incidents, this volume offers practical solutions for those who desire to progress from a Sustainable Strategy to an effective Sustainability Portfolio Management approach. Underpinned by international research-based evidence, it explores associated trends and drivers within the marketplace and how innovative environmental, social, economic and governance aspects can be considered and solutions applied. For researchers, students, and businesspeople at all levels and sectors, this handbook is an essential reference of the latest sustainability tools and methodologies required to adapt and innovate towards sustainability. - Provides step-by-step guidance on key procedures and methodologies - Presents chapters that begin with a graphical representation of how the topic fits within the larger framework - Includes extensive coverage of sustainability-related case studies and lessons learned |
Start, Stop, and Disable Services in Windows 10 | Tutorials - Ten …
Nov 28, 2021 · How to Start, Stop, Restart, Enable, and Disable Services in Windows 10 Services are an application type that runs in the system background without a user interface. Services provide …
How to Add Services to Control Panel in Windows 7, 8, and 10
Jan 6, 2020 · The Services (services.msc) Microsoft Management Console allows you to start, stop, restart, enable, disable, and configure services in Windows. Services is not in the Control Panel …
RDC - Connect Remotely to your Windows 10 PC | Tutorials - Ten …
May 15, 2020 · Remote Desktop Connection, short RDC (also called Remote Desktop) is the client application for Windows Remote Desktop Services using RDP to allow a user to remotely log into …
Enable or Disable Windows Hello Biometrics in Windows 10
Dec 7, 2020 · Windows Hello biometrics lets you sign in to your devices, apps, online services, and networks using your face, iris, or fingerprint. For more information about Windows Hello …
Read Microsoft Services Agreement Terms | Tutorials - Ten Forums
Oct 24, 2018 · The Microsoft Services Agreement is an agreement between you and Microsoft (or one of its affiliates) that governs your use of Microsoft consumer online products and services. …
How to identify unnecessary services and turn them off
Jul 4, 2022 · 19. Set Unused Services to Manual or Disabled Services use processes that run in the background using part of your computer's resources. Check through your services with the help …
Restore Default Services in Windows 10 | Tutorials - Ten Forums
Aug 1, 2022 · Running Manual Local System Cryptographic Services Provides three management services: Catalog Database Service, which confirms the signatures of Windows files and allows …
Enable or Disable Windows Update Automatic Updates in Windows …
Dec 17, 2023 · B) In the Windows Services tab, turn off all Windows Services, and click/tap on OK after each one. (see screenshot below) (see screenshot below) C) In the Hosts File tab, click/tap …
Enable or Disable Remote Desktop Connections to Windows 10 PC
Dec 22, 2021 · 3 In the right pane of Connections in Local Group Policy Editor, double click/tap on the Allow users to connect remotely by using Remote Desktop Services policy to edit it. (see …
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Dec 20, 2023 · This tutorial will show you how to turn on or off the location services for your device (PC), account, and apps in Windows 10. If one or more apps are currently using your device …
Start, Stop, and Disable Services in Windows 10 | Tutorials - Ten …
Nov 28, 2021 · How to Start, Stop, Restart, Enable, and Disable Services in Windows 10 Services are an application type that runs in the system background without a user interface. Services …
How to Add Services to Control Panel in Windows 7, 8, and 10
Jan 6, 2020 · The Services (services.msc) Microsoft Management Console allows you to start, stop, restart, enable, disable, and configure services in Windows. Services is not in the Control …
RDC - Connect Remotely to your Windows 10 PC | Tutorials - Ten …
May 15, 2020 · Remote Desktop Connection, short RDC (also called Remote Desktop) is the client application for Windows Remote Desktop Services using RDP to allow a user to …
Enable or Disable Windows Hello Biometrics in Windows 10
Dec 7, 2020 · Windows Hello biometrics lets you sign in to your devices, apps, online services, and networks using your face, iris, or fingerprint. For more information about Windows Hello …
Read Microsoft Services Agreement Terms | Tutorials - Ten Forums
Oct 24, 2018 · The Microsoft Services Agreement is an agreement between you and Microsoft (or one of its affiliates) that governs your use of Microsoft consumer online products and services. …
How to identify unnecessary services and turn them off
Jul 4, 2022 · 19. Set Unused Services to Manual or Disabled Services use processes that run in the background using part of your computer's resources. Check through your services with the …
Restore Default Services in Windows 10 | Tutorials - Ten Forums
Aug 1, 2022 · Running Manual Local System Cryptographic Services Provides three management services: Catalog Database Service, which confirms the signatures of Windows files and …
Enable or Disable Windows Update Automatic Updates in …
Dec 17, 2023 · B) In the Windows Services tab, turn off all Windows Services, and click/tap on OK after each one. (see screenshot below) (see screenshot below) C) In the Hosts File tab, …
Enable or Disable Remote Desktop Connections to Windows 10 PC
Dec 22, 2021 · 3 In the right pane of Connections in Local Group Policy Editor, double click/tap on the Allow users to connect remotely by using Remote Desktop Services policy to edit it. (see …
Turn On or Off Location Services in Windows 10 | Tutorials - Ten …
Dec 20, 2023 · This tutorial will show you how to turn on or off the location services for your device (PC), account, and apps in Windows 10. If one or more apps are currently using your …
