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| itil change and release management: Implementing Itil Change And Release Management Klosterboer, 2009-09 |
| itil change and release management: Implementing ITIL Change and Release Management Larry Klosterboer, 2008-12-01 The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3 |
| itil change and release management: Enterprise Release Management Louis J. Taborda, 2011 An indispensable resource for business leaders, IT professionals and project managers working to effect positive change in their organizations, this innovative book presents a new paradigm for the management of evolving business and IT architectures. Enterprise release management takes a holistic view of change that offers a synthesis of traditional management approaches, including project and change management, enterprise architecture, and development practices like configuration and release management. Unlike many books that simply focus on portfolio planning, this practical reference establishes an end to end release framework which ensures initiatives are planned and prioritized to streamline portfolio execution and delivery. Benefits of the release-centric approach advocated include reduced execution and operational risk, improved demand management and optimized release throughput. This unique book offers a fresh enterprise perspective that addresses strategic change and the release life cycle, providing executives and managers with the tools they need to chart and track the course of their business. |
| itil change and release management: ITIL Practitioner Guidance , 2016 This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. |
| itil change and release management: ITIL Capacity Management Larry Klosterboer, 2011-02-17 The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book’s practical insights will be invaluable to every IT leader who wants to leverage ITIL’s best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes Making the business case for capacity management Establishing specific goals for capacity management Mastering ITIL capacity management terminology Predicting capacity in dynamic, fast-changing organizations Implementing systems that help you anticipate trends Defining capacity plans, staffing capacity management teams, and implementing ongoing processes Linking capacity with performance management and with other ITIL processes Selecting the right capacity management tools for your environment Integrating capacity issues into your IT project management discipline Using “business capacity planning” to help the entire business become more agile |
| itil change and release management: ITIL and Organizational Change Pamela Erskine, 2013 In ITIL(R) and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. She examines ways to clear the many hurdles that can obstruct progress and investigates how to improve acceptance of change in the workplace. |
| itil change and release management: The Effective Change Manager's Handbook Richard Smith, David King, Ranjit Sidhu, Dan Skelsey, APMG, 2014-11-03 The Effective Change Manager's Handbook helps practitioners, employers and academics define and practise change management successfully and develop change management maturity within their organization. A single-volume learning resource covering the range of knowledge required, it includes chapters from established thought leaders on topics ranging from benefits management, stakeholder strategy, facilitation, change readiness, project management and education and learning support. The Effective Change Manager's Handbook covers the whole process from planning to implementation, offering practical tools, techniques and models to effectively support any change initiative. The editors of The Effective Change Manager's Handbook - Richard Smith, David King, Ranjit Sidhu and Dan Skelsey - are all experienced international consultants and trainers in change management. All four editors worked on behalf of the Change Management Institute to co-author the first global change management body of knowledge, The Effective Change Manager, and are members of the APMG International examination panel for change management. |
| itil change and release management: The Official Introduction to the ITIL Service Lifecycle OGC - Office of Government Commerce, 2007-05-30 ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles. |
| itil change and release management: Become ITIL® 4 Foundation Certified in 7 Days Abhinav Krishna Kaiser, 2020-11-26 Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. What You Will Learn Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts Who This Book Is For Professionals from the IT services industry |
| itil change and release management: The DevOps Handbook Gene Kim, Jez Humble, Patrick Debois, John Willis, 2016-10-06 Increase profitability, elevate work culture, and exceed productivity goals through DevOps practices. More than ever, the effective management of technology is critical for business competitiveness. For decades, technology leaders have struggled to balance agility, reliability, and security. The consequences of failure have never been greater—whether it's the healthcare.gov debacle, cardholder data breaches, or missing the boat with Big Data in the cloud. And yet, high performers using DevOps principles, such as Google, Amazon, Facebook, Etsy, and Netflix, are routinely and reliably deploying code into production hundreds, or even thousands, of times per day. Following in the footsteps of The Phoenix Project, The DevOps Handbook shows leaders how to replicate these incredible outcomes, by showing how to integrate Product Management, Development, QA, IT Operations, and Information Security to elevate your company and win in the marketplace. |
| itil change and release management: Strategic Project Management Transformation Marc Resch, 2011-06-15 In today's challenging commercial environment, many business projects are now categorized as strategic investment with the primary concern being value impact on an organization's bottom line. This title equips project managers with the skills necessary to effectively manage projects as strategic investments. |
| itil change and release management: Lean Enterprise Jez Humble, Joanne Molesky, Barry O'Reilly, 2020-07-20 How well does your organization respond to changing market conditions, customer needs, and emerging technologies when building software-based products? This practical guide presents Lean and Agile principles and patterns to help you move fast at scaleâ??and demonstrates why and how to apply these paradigms throughout your organization, rather than with just one department or team. Through case studies, youâ??ll learn how successful enterprises have rethought everything from governance and financial management to systems architecture and organizational culture in the pursuit of radically improved performance. Discover how Lean focuses on people and teamwork at every level, in contrast to traditional management practices Approach problem-solving experimentally by exploring solutions, testing assumptions, and getting feedback from real users Lead and manage large-scale programs in a way that empowers employees, increases the speed and quality of delivery, and lowers costs Learn how to implement ideas from the DevOps and Lean Startup movements even in complex, regulated environments |
| itil change and release management: Service strategy Great Britain. Office of Government Commerce, 2007-05-30 This volume provides guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions. |
| itil change and release management: ITIL® 2011 At a Glance John O. Long, 2012-07-01 ITIL® 2011 At a Glance is an important update to the internationally-recognized ITIL® best practices for IT Service Management. ITIL® 2011 At a Glance provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® 2011 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation. |
| itil change and release management: Planning to Implement Service Management Great Britain. Office of Government Commerce, 2002 This publication provides guidance on alignment of thebusiness needs to IT. It enables the reader to assess ifIT service provision is meeting the requirements of thebusiness. Where the business requirements are not beingmet it details the steps necessary to ensure the ITservice provision does meet the current and future needsof the ...... |
| itil change and release management: The Greening of IT John Lamb, 2009-03-30 Ho> For CEOs, CIOs, CFOs, and IT leaders: The green IT business case and best practices for making it happen Timely help for companies facing rising energy costs, new government rules, and growing public concern Powerful new insights from IBM’s breakthrough $1 billion green computing initiative Chances are your enterprise IT organization has a significant carbon footprint. In an era of unpredictable energy costs, reducing energy usage throughout your data centers and IT infrastructure represents a powerful cost-cutting opportunity. Now, a top green IT expert shows business and IT leaders how to drive powerful business value by improving IT’s environmental performance. Drawing on leading-edge experience, John Lamb helps you realistically assess the business case for green IT, set priorities, and overcome the internal and external challenges to making it work. He offers proven solutions for issues ranging from organizational obstacles to executive motivation and discusses crucial issues ranging from utility rate incentives to metrics. Along the way, you’ll discover energy-saving opportunities–from virtualization and consolidation to cloud and grid computing–and solutions that will improve business flexibility as they reduce environmental impact. Lamb presents case studies, checklists, and more–all the practical guidance you need to drive maximum bottom-line value from your green IT initiative. |
| itil change and release management: Service transition , 2007-05-30 This publication offers guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations. |
| itil change and release management: Software Change Configuration and Release Management Gerard Blokdyk, 2017-11 Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Software Change Configuration and Release Management assessment. All the tools you need to an in-depth Software Change Configuration and Release Management Self-Assessment. Featuring 371 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software Change Configuration and Release Management improvements can be made. In using the questions you will be better able to: - diagnose Software Change Configuration and Release Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software Change Configuration and Release Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software Change Configuration and Release Management Scorecard, you will develop a clear picture of which Software Change Configuration and Release Management areas need attention. Included with your purchase of the book is the Software Change Configuration and Release Management Self-Assessment downloadable resource, which contains all questions and Self-Assessment areas of this book in a ready to use Excel dashboard, including the self-assessment, graphic insights, and project planning automation - all with examples to get you started with the assessment right away. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. |
| itil change and release management: IT Service Management - Global Best Practices, Volume 1 , 2008-04-22 A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager. |
| itil change and release management: Effective IT Service Management Rob Addy, 2010-11-19 This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products. |
| itil change and release management: Best Practice for Security Management United Kingdom. Treasury. Office of Government Commerce, 1999 Security Management is the process of managing a defined level of security on information and IT services. Included is managing the reaction to security incidents. |
| itil change and release management: Microsoft System Center 2016 Service Manager Cookbook Anders Asp (MVP), Andreas Baumgarten (MVP), Steve Beaumont (MVP), Steve Buchanan (MVP), Dieter Gasser, 2017-02-27 Discover over 100 practical recipes to help you master the art of IT service management for your organization About This Book Unleash the capabilities of Microsoft System Center 2016 Service Manager Master the skills of configuring, deploying, managing, and troubleshooting your Service Manager 2016 This book contains practical recipes that leverage the key and newly added features and functionalities of Microsoft System Center 2016 Service Manager Who This Book Is For This book will be useful to IT professionals including SCSM administrators who want to configure and administer System Center Service Manager 2016 and understand how to solve specific problems and scenarios that arise. It will also be useful to users of Service Manager 2012 who want to learn about the new features and capabilities of the Service Manager 2016 release. It will be ideal if you have Service Manager experience as well as experience with other System Center products. What You Will Learn See a practical implementation of the ITSM framework and processes based on ITIL Deploy and configure the new Service Manager HTML5 Self-Service Portal along with Service Catalog design and configuration Get to know about Incident, Problem, and Change Management processes and configuration Get to grips with performing advanced personalization in Service Manager Discover how to set up and use automation with and within Service Manager 2016 Work with Service Manager Data Warehouse Find out what Security Roles are and how to implement them Learn how to upgrade from SCSM 2012 R2 to SCSM 2016 In Detail System Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change Control to achieve efficient service delivery across your organization. This book provides you with real-world recipes that can be used immediately and will show you how to configure and administer SCSM 2016. You'll also find out how to solve particular problems and scenarios to take this tool further. You'll start with recipes on implementing ITSM frameworks and processes and configuring Service Level Agreements (SLAs). Then, you'll work through deploying and configuring the HTML5 Self-Service Portal, configuring Incident and Problem Management, and designing and configuring Change and Release Management. You'll also learn about security roles and overall Microsoft SCSM 2016 administration. Toward the end of the book, we'll look at advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation. Style and approach This book will enlighten you on Microsoft System Center 2016 Service Manager through recipes that can be implemented directly in any enterprise. You can read the book from start to end if you're a beginner, or just open up any chapter and start following the recipes as a reference for advanced users. This book consists of a pool of step-by-step recipes on how to perform activities in Service Manager. |
| itil change and release management: Implementing ITIL Randy A. Steinberg, 2005 How do you implement ITIL? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the activities and steps to show results quickly. In this book you will learn about: Defining and building a comprehensive implementation approach that incorporates process, technology, organization and governance activities; Practical tips and step-by-step approaches for defining your Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements and building your implementation program; What areas should be addressed as part of a proper assessment approach and how to focus assessment efforts to gain the maximum results from 3rd party consultants; How to best organize your program work plans; What key Work Products need to be produced by each step in your program; Different options for transitioning your Service Management solutions and building an appropriate IT Service Management organization. In addition, this book is chock full of reference charts where you can easily find things such as Service Management Organizational Role descriptions, input and output dependencies for every ITIL process and function, work products that should be produced by each process, key tooling functions and more. This is a comprehensive guide for building your IT Service Management program with all the information you need in one place. This is the book we've been waiting for! It definitely complements much of the available ITIL literature that describes the processes, but not how you actually get them implemented! We will use many of these concepts in our program planning! Real, valuable, informative - Great! Some great tips for implementing ITIL! Very valuable information! |
| itil change and release management: The Phoenix Project Gene Kim, Kevin Behr, George Spafford, 2018-02-06 ***Over a half-million sold! And available now, the Wall Street Journal Bestselling sequel The Unicorn Project*** “Every person involved in a failed IT project should be forced to read this book.”—TIM O'REILLY, Founder & CEO of O'Reilly Media “The Phoenix Project is a must read for business and IT executives who are struggling with the growing complexity of IT.”—JIM WHITEHURST, President and CEO, Red Hat, Inc. Five years after this sleeper hit took on the world of IT and flipped it on it's head, the 5th Anniversary Edition of The Phoenix Project continues to guide IT in the DevOps revolution. In this newly updated and expanded edition of the bestselling The Phoenix Project, co-author Gene Kim includes a new afterword and a deeper delve into the Three Ways as described in The DevOps Handbook. Bill, an IT manager at Parts Unlimited, has been tasked with taking on a project critical to the future of the business, code named Phoenix Project. But the project is massively over budget and behind schedule. The CEO demands Bill must fix the mess in ninety days or else Bill's entire department will be outsourced. With the help of a prospective board member and his mysterious philosophy of The Three Ways, Bill starts to see that IT work has more in common with a manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited. In a fast-paced and entertaining style, three luminaries of the DevOps movement deliver a story that anyone who works in IT will recognize. Readers will not only learn how to improve their own IT organizations, they'll never view IT the same way again. “This book is a gripping read that captures brilliantly the dilemmas that face companies which depend on IT, and offers real-world solutions.”—JEZ HUMBLE, Co-author of Continuous Delivery, Lean Enterprise, Accelerate, and The DevOps Handbook |
| itil change and release management: Beyond Compliance Ralf T. Grünendahl, Peter H.L. Will, 2006-03-27 10 practical Actions for IT management to improve your business and reach compliance at the same time. How to make sense of SOX, COBIT, CoSo, ISO 20000, BS7799/ISO17799. Beyond Compliance provides a structured and yet practical approach to improve IT Governance and implement IT Risk Management to comply with regulatory and auditory requirements and increase the benefits IT delivers to the business. Ralf -T. Grünendahl and Peter H.L.Will argue that you should use the momentum SOX or other external triggers provide to reorganise the way you handle your IT. |
| itil change and release management: Sarbanes-Oxley and the New Internal Auditing Rules Robert R. Moeller, 2004-05-10 Sarbanes-Oxley and the New Internal Auditing Rulesthoroughly and clearly explains the Sarbanes-Oxley Act, how itimpacts auditors, and how internal auditing can help with itsrequirements, such as launching an ethics and whistle-blowerprogram or performing effective internal controls reviews under theCOSO framework. With ample coverage of emerging rules that have yetto be issued and other matters subject to change, this bookoutlines fundamental blueprints of the new rules, technologicaldevelopments, and evolving trends that impact internal auditprofessionals. Order your copy today! |
| itil change and release management: Maximizing ROI on Software Development Vijay Sikka, 2004-10-28 Maximizing ROI on Software Development explains how to execute best quality software development and testing while maximizing business value. It discusses Applied ROI in the context of methodologies such as Agile and Extreme Programming, and traditional methodologies including Six Sigma, the Capability Maturity Model® (CMM®), Total Cost of Ownership (TCO), and Product Line Models (PLM). The text discusses what is important in global terms and details how best to choose teams and partners, including outsourcers, and how to employ the latest tools and technologies. It provides models, metrics, and detailed case studies to improve current and future development projects, whether in house or outsourced, near shore or off-shore. The book offers perspectives on how quality improvement through software quality assurance (SQA) testing, planning, and execution is a powerful and effective route toward maximizing return on investment. Divided into seven chapters, this friendly and informative guide can be read quickly, then used as a reliable reference by team leaders and members. It begins by reviewing software development, tools, and methodologies, followed by an examination of how development, maintenance, and integration have become more complex and will continue to do so. The book discusses best practices for managing this complexity and explores the business case for maximizing ROI. The text then provides a comprehensive analysis of ROI from several perspectives, covering nomenclature, project success and failure, mathematics, processes, work products, and techniques. It details how to make global teams successful and how to evaluate Applied ROI implementation, and it includes case studies for wireless, enterprise, and CRM systems. |
| itil change and release management: Spillover of Adsorbed Species: International Symposium Proceedings Bozzano G Luisa, 2000-04-01 Spillover of Adsorbed Species: International Symposium Proceedings |
| itil change and release management: Agile Change Management Melanie Franklin, 2021-10-03 The second edition of Agile Change Management provides essential tools to build change manager capabilities and ensure change initiatives are embedded effectively throughout the organization. This book is a comprehensive resource for creating a roadmap that is flexible and unique to each organization to manage any type of change initiative. Detailing all the processes, activities and information needed, from creating the right environment for change to completing iterative tasks, it shows how to respond to different needs as they arise, reducing the potential for wasted time and resources. The updated second edition features chapters on behavioural change and decomposition in planning iterations, and new material on prototyping for business needs and virtual leadership. Whether implementing a large-scale transformation or working through projects at micro-level, Agile Change Management provides tools, frameworks and examples necessary to adapt to and manage change effectively. |
| itil change and release management: ITIL 4 High-Velocity IT Axelos, 2020-02 ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. |
| itil change and release management: Aligning Business and IT with Metadata Hans Wegener, 2007-08-20 Financial services institutions like international banks and insurance companies frequently need to adapt to changes in their environments, yet manage risk and ensure regulatory compliance. The author Hans Wegener reveals how metadata can be used to achieve a successful and technological evolution. This unique approach is divided into three parts to: Explain how metadata can be used to increase an organization's ability to adopt changes Outline the peculiarities of financial corporations and how they affect value creation and solution design Present the practical side of effectively managing metadata and sustaining long term success Wegener firstly illustrates the peculiarities of both metadata management and the financial services industry. He combines both, puts them into context of use, and explains where and how this makes life difficult, as well as where and how value is created. This enables the reader to understand the impact of metadata management on his/her organization, its typical side effects, necessities, and benefits. The book then goes onto reveal how different crosscutting concerns managed in large financial corporations (change, risk, and compliance management) can revolutionize business by supporting them with metadata management. This provides a blueprint to be used in strategic planning. Finally, the mechanics of three important practical areas are discussed in-depth, namely managing evolution, quality, and sustainability. This provides helpful scripts for practitioners to be used in real-life. |
| itil change and release management: ITIL Service Strategy Great Britain. Cabinet Office, Great Britain. Stationery Office, 2011 This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions. |
| itil change and release management: Cyber Security and Privacy Control Robert R. Moeller, 2011-04-12 This section discusses IT audit cybersecurity and privacy control activities from two focus areas. First is focus on some of the many cybersecurity and privacy concerns that auditors should consider in their reviews of IT-based systems and processes. Second focus area includes IT Audit internal procedures. IT audit functions sometimes fail to implement appropriate security and privacy protection controls over their own IT audit processes, such as audit evidence materials, IT audit workpapers, auditor laptop computer resources, and many others. Although every audit department is different, this section suggests best practices for an IT audit function and concludes with a discussion on the payment card industry data security standard data security standards (PCI-DSS), a guideline that has been developed by major credit card companies to help enterprises that process card payments prevent credit card fraud and to provide some protection from various credit security vulnerabilities and threats. IT auditors should understand the high-level key elements of this standard and incorporate it in their review where appropriate. |
| itil change and release management: IT Audit, Control, and Security Robert R. Moeller, 2010-11-02 When it comes to computer security, the role of auditors today has never been more crucial. Auditors must ensure that all computers, in particular those dealing with e-business, are secure. The only source for information on the combined areas of computer audit, control, and security, the IT Audit, Control, and Security describes the types of internal controls, security, and integrity procedures that management must build into its automated systems. This very timely book provides auditors with the guidance they need to ensure that their systems are secure from both internal and external threats. |
| itil change and release management: CRC Handbook of Modern Telecommunications Patricia A. Morreale, Kornel Terplan, 2018-09-03 Addressing the most dynamic areas of the ever-changing telecommunications landscape, the second edition of the bestselling CRC Handbook of Modern Telecommunications once again brings together the top minds and industry pioneers in wireless communication networks, protocols, and devices. In addition to new discussions of radio frequency identification (RFID) and wireless sensor networks, including cognitive radio networks, this important reference systematically addresses network management and administration, as well as network organization and governance, topics that have evolved since the development of the first edition. Extensively updated and expanded, this second edition provides new information on: Wireless sensor networks RFID Architectures Intelligent Support Systems Service delivery integration with the Internet Information life cycle and service level management Management of emerging technologies Web performance management Business intelligence and analytics The text details the latest in voice communication techniques, advanced communication concepts, network organization, governance, traffic management, and emerging trends. This comprehensive handbook provides telecommunications professionals across all fields with ready access to the knowledge they require and arms them with the understanding of the role that evolving technologies will play in the development of the telecommunications systems of tomorrow. |
| itil change and release management: DevOps for the Modern Enterprise Mirco Hering, 2018-04-03 Many organizations are facing the uphill battle of modernizing their legacy IT infrastructure. Most have evolved over the years by taking lessons from traditional or legacy manufacturing: creating a production process that puts the emphasis on the process instead of the people performing the tasks, allowing the organization to treat people like resources to try to achieve high-quality outcomes. But those practices and ideas are failing modern IT, where collaboration and creativeness are required to achieve high-performing, high-quality success. Mirco Hering, a thought leader in managing IT within legacy organizations, lays out a roadmap to success for IT managers, showing them how to create the right ecosystem, how to empower people to bring their best to work every day, and how to put the right technology in the driver's seat to propel their organization to success. But just having the right methods and tools will not magically transform an organization; the cultural change that is the hardest is also the most impactful. Using principles from Agile, Lean, and DevOps as well as first-hand examples from the enterprise world, Hering addresses the different challenges that legacy organizations face as they transform into modern IT departments. |
| itil change and release management: The Checklist Manifesto Atul Gawande, 2010-04-01 The New York Times bestselling author of Being Mortal and Complications reveals the surprising power of the ordinary checklist We live in a world of great and increasing complexity, where even the most expert professionals struggle to master the tasks they face. Longer training, ever more advanced technologies—neither seems to prevent grievous errors. But in a hopeful turn, acclaimed surgeon and writer Atul Gawande finds a remedy in the humblest and simplest of techniques: the checklist. First introduced decades ago by the U.S. Air Force, checklists have enabled pilots to fly aircraft of mind-boggling sophistication. Now innovative checklists are being adopted in hospitals around the world, helping doctors and nurses respond to everything from flu epidemics to avalanches. Even in the immensely complex world of surgery, a simple ninety-second variant has cut the rate of fatalities by more than a third. In riveting stories, Gawande takes us from Austria, where an emergency checklist saved a drowning victim who had spent half an hour underwater, to Michigan, where a cleanliness checklist in intensive care units virtually eliminated a type of deadly hospital infection. He explains how checklists actually work to prompt striking and immediate improvements. And he follows the checklist revolution into fields well beyond medicine, from disaster response to investment banking, skyscraper construction, and businesses of all kinds. An intellectual adventure in which lives are lost and saved and one simple idea makes a tremendous difference, The Checklist Manifesto is essential reading for anyone working to get things right. |
| itil change and release management: ICIME 2011-Proceedings of the 2nd International Conference on Information Management and Evaluation Ken Grant, Following on from the continued success of the European Conference on Information Management and Evaluation, we are delighted at the Ted Rogers School of Management, Ryerson University to be able to host the 2nd International Conference on Information Management and Evaluation (ICIME 2011).ICIME aims to bring together individuals researching and working in the broad field of information management, including information technology evaluation. We hope that this year's conference will provide you with plenty of opportunities to share your expertise with colleagues from around the world.This year's opening keynote address will be delivered by Dr Catherine Middleton, Ted Rogers School of Information Technology Management, Ryerson University, Toronto, Canada. |
| itil change and release management: High Velocity Itsm Randy A. Steinberg, 2016-09-28 If you read through this book and still dont believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years. Agile, DevOps, Lean IT, Virtualization, Application Lifecycle Management, Cloud Computing and many other technologies are rapidly pulling IT in many directions. These modern ways of operating IT to cope with a world of rapid change will not go away. Somehow they need to be pulled together to avoid the chaos. Service Management is the glue needed to hold these all together. There is no IT value for the business until the point a service is received. For this reason, this book is written for IT leaders, managers and practitioners from a Service Management perspective. Having the best development practices, be it Agile, DevOps or others means little if a service is not delivered to the business. When they need it. High Velocity ITSM is about transitioning the IT Organization from traditional waterfall slower service development and support to a service delivery organization operating at high velocity. This book provides practical guidance for: ? Transitioning IT towards high velocity ITSM ? Using Agile and DevOps for rapid service build ? Using Lean IT to operate at high velocity ? Streamlining your ITSM management processes ? Building a Lean IT CSI Program ? Learning and applying modern IT methods and much more! |
| itil change and release management: ADKAR Jeff Hiatt, 2006 In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change. |
ITIL到底是什么样的一个东西？ 能否简单几句概况一下？ - 知乎
itil 4认证方案的一个主要特征是它现在由两个不同的方向组成。itil管理专业人员（itil mp）和itil战略领导者（itil sl）.他们旨在为最终学习者提供服务管理和it战略等关键领域的更深层次内容，以 …
5分钟看懂ITIL®4认证，ITIL®4超全指南！ - 知乎
六、ITIL®4报名考试时间及地址. ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更低！ ITIL®4 …
ITIL4从报名到取证全流程介绍，零基础小白专用科普文
Jan 31, 2023 · 另外，itil认证持证人数也是一些项目招标的加分项之一，所以不少it企业会鼓励自己的员工考itil，并给予报销甚至资金奖励。 2 哪些人适合报考ITIL？ 如果你是IT行业人员或者未 …
ITIL 4 Foundation认证是什么？有发展前景？ - 知乎
ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更低！ ITIL®4 Foundation认证的官方考试费用目前 …
ITIL认证是什么，含金量如何，哪家培训机构比较靠谱？ - 知乎
ITIL是信息技术基础架构库的英文缩写，是全球公认的一系列信息技术（IT）服务管理的最佳实践。它由英国中央计算机与电信局创建，目的是满足将信息技术应用于商业领域的发展需求。其 …
如何获得ITIL expert认证，目前国内ITIL expert的情况? - 知乎
itil体系的发展历程主要经历了3个版本： 面向职能的V1原始版 早在1980年，日不落帝国就面临着IT服务质量不佳的头疼问题，为了这一解决问题的根源，对IT服务质量进行综合评估，由英国 …
ITIL考试如何报名，流程是怎样的呢？ - 知乎
ITIL 基础级认证采用线上机考（ProctorU远程监考），考试形式。 在Peoplecert官网可选择英文或中文试卷答题，也能选择监考员的语种（这点很方便）。 然后选具体的考试时间，考试时间 …
ITIL 4 Foundation怎么报名考试？ - 知乎
ITIL 4 Foundation怎么报名考试？ - 知乎
ITIL认证分哪些等级？明年要涨价了吗？ - 知乎
ITIL Managing Professional（MP）证书和ITIL Strategic Leader（SL）证书，ITIL高级没有与之对应的培训和考试，高级证书获取方式是靠中级证书积累自动获取的。 主要针对更高层的IT服务 …
关于 ITIL4 的框架理论，你了解多少？ - 知乎
ITIL 4 is an adaptable framework for managing services within the digital era. Through our best practice modules, ITIL 4 helps to optimize digital technologies to co-create value with …
ITIL到底是什么样的一个东西？ 能否简单几句概况一下？ - 知乎
itil 4认证方案的一个主要特征是它现在由两个不同的方向组成。itil管理专业人员（itil mp）和itil战略领导者（itil sl）.他们旨在为最终学习者提供服务管理和it战略等关键领域的更深层次内容，以支持他们的 …
5分钟看懂ITIL®4认证，ITIL®4超全指南！ - 知乎
六、ITIL®4报名考试时间及地址. ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更低！ ITIL®4 Foundation认证 …
ITIL4从报名到取证全流程介绍，零基础小白专用科普文
Jan 31, 2023 · 另外，itil认证持证人数也是一些项目招标的加分项之一，所以不少it企业会鼓励自己的员工考itil，并给予报销甚至资金奖励。 2 哪些人适合报考ITIL？ 如果你是IT行业人员或者未来打算进 …
ITIL 4 Foundation认证是什么？有发展前景？ - 知乎
ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更低！ ITIL®4 Foundation认证的官方考试费用目前为4800元左 …
ITIL认证是什么，含金量如何，哪家培训机构比较靠谱？ - 知乎
ITIL是信息技术基础架构库的英文缩写，是全球公认的一系列信息技术（IT）服务管理的最佳实践。它由英国中央计算机与电信局创建，目的是满足将信息技术应用于商业领域的发展需求。其中，ITIL 4 …
如何获得ITIL expert认证，目前国内ITIL expert的情况? - 知乎
itil体系的发展历程主要经历了3个版本： 面向职能的V1原始版 早在1980年，日不落帝国就面临着IT服务质量不佳的头疼问题，为了这一解决问题的根源，对IT服务质量进行综合评估，由英国政府部门牵头 …
ITIL考试如何报名，流程是怎样的呢？ - 知乎
ITIL 基础级认证采用线上机考（ProctorU远程监考），考试形式。 在Peoplecert官网可选择英文或中文试卷答题，也能选择监考员的语种（这点很方便）。 然后选具体的考试时间，考试时间选项非常 …
ITIL 4 Foundation怎么报名考试？ - 知乎
ITIL 4 Foundation怎么报名考试？ - 知乎
ITIL认证分哪些等级？明年要涨价了吗？ - 知乎
ITIL Managing Professional（MP）证书和ITIL Strategic Leader（SL）证书，ITIL高级没有与之对应的培训和考试，高级证书获取方式是靠中级证书积累自动获取的。 主要针对更高层的IT服务管理的人 …
关于 ITIL4 的框架理论，你了解多少？ - 知乎
ITIL 4 is an adaptable framework for managing services within the digital era. Through our best practice modules, ITIL 4 helps to optimize digital technologies to co-create value with …
