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| itil case study: Systems, Software and Services Process Improvement Andreas Riel, Rory O'Connor, Serge Tichkiewitch, Richard Messnarz, 2010-08-19 A typical characterization of EuroSPI is reflected in a statement made by a c- pany: “. . . the biggest value of EuroSPI lies in its function as a European knowledge and experience exchange mechanism for SPI and innovation. ” Since its beginning in 1994 in Dublin, the EuroSPI initiative has outlined that there is not a single silver bullet to solve SPI issues, but that you need to understand a c- bination of different SPI methods and approaches to achieve concrete benefits. The- fore each proceedings volume covers a variety of different topics, and at the conf- ence we discuss potential synergies and the combined use of such methods and - proaches. These proceedings contain selected research papers for five topics: Section I: SPI Tools Section II: SPI Methods Section III: SPI in SMEs Section IV: Economic Aspects of SPI Section V: The Future of SPI Section I presents studies on SPI tools. The authors provide an insight into new tools which can be used for SPI. Willem Bekkers et al. present a new assessment method and tool for software product management. Ismael Edrei-Espinosa-Curiel et al. illustrate a graphical approach to support the teaching of SPI. Paul Clarke and coworkers deal with an analysis and a tool to help real adoption of standards like ISO 12207 and they focus on SPI implementation and practices. Esparanca Amengual et al. present a new team-based assessment method and tool. |
| itil case study: ITIL Foundation Exam Study Guide Liz Gallacher, Helen Morris, 2012-08-15 Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you. |
| itil case study: VeriSMTM: Unwrapped and Applied Claire Agutter, Johann Botha, Suzanne Van Hove, 2018-09-25 VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance. |
| itil case study: Human Interface and the Management of Information: Information, Knowledge and Interaction Design Sakae Yamamoto, 2017-07-03 The two-volume set LNCS 10273 and 10274 constitutes the refereed proceedings of the thematic track on Human Interface and the Management of Information, held as part of the 19th HCI International 2017, in Vancouver, BC, Canada, in July 2017. HCII 2017 received a total of 4340 submissions, of which 1228 papers were accepted for publication after a careful reviewing process. The 102 papers presented in these volumes were organized in topical sections as follows: Part I: Visualization Methods and Tools; Information and Interaction Design; Knowledge and Service Management; Multimodal and Embodied Interaction. Part II: Information and Learning; Information in Virtual and Augmented Reality; Recommender and Decision Support Systems; Intelligent Systems; Supporting Collaboration and User Communities; Case Studies. |
| itil case study: Implementing Effective IT Governance and IT Management Gad Selig, 2015-02-01 This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the Training Material tab. Log in with your trainer account to access the material. In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:- Leadership, people, organization and strategy,- IT governance, its major component processes and enabling technologies. Each of the chapters also covers one or more of the following action oriented topics:- the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.;- the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences. |
| itil case study: Corporate and Global Standardization Initiatives in Contemporary Society Jakobs, Kai, 2018-02-16 In fields as diverse as research and development, governance, and international trade, success depends on effective communication and processes. However, limited research exists on how professionals can utilize procedures and express themselves consistently across disciplines. Corporate and Global Standardization Initiatives in Contemporary Society is a critical scholarly resource that examines standardization in organizations. Featuring coverage on a broad range of topics, such as business standards, information technology standards, and mobile communications, this book is geared towards professionals, students, and researchers seeking current research on standardization for diverse settings and applications. |
| itil case study: Business Information Systems Workshops Witold Abramowicz, 2013-10-17 This book constitutes the refereed proceedings of the four workshops that were organized in conjunction with the International Conference on Business Information Systems, BIS 2013, which took place in Poznań, Poland, in June 2013. BIS workshops give researchers the opportunity to share their preliminary ideas and first experimental results and to discuss research hypotheses with a highly focused audience. The 25 papers in this volume were carefully reviewed and selected from 47 submissions and were revised and extended after the event. The workshop topics covered applications and economics of knowledge-based technologies (AKTB), business and IT alignment (BITA), enterprise systems for higher education (ESHE) and formal semantics for future enterprises (FSFE). In addition, two keynotes as well as ten papers presented at the PhD Symposium are also included in this volume. |
| itil case study: IT Service Management from Hell based on Not ITIL itSMF International, 2007-01-01 A humorous and insightful perspective on the often-chaotic world of IT service management. Drawing inspiration from the IT Infrastructure Library (ITIL) framework, but taking a decidedly satirical approach, the book explores the pitfalls, paradoxes, and downright ludicrous situations that can arise in IT organizations. |
| itil case study: Implementing Service and Support Management Processes Carrie Higday-Kalmanowitz, 2005-03-11 The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement. |
| itil case study: Research and Practical Issues of Enterprise Information Systems II Volume 2 Li Xu, A. Min Tjoa, Sohail S. Chaudhry, 2007-12-29 Enterprise information systems (EIS) have become increasingly popular over the last 15 years [1-2]. EIS integrate and support business processes across functional boundaries in a supply chain environment [3-5]. In recent years, more and more enterprises world-wide have adopted EIS such as Enterprise Resource Planning (ERP) for running their businesses. Previously, information systems such as CAD, CAM, MRPn and CRM were widely used for partial functional integration within a business organization. With global operation, global supply chain, and fierce competition in place, Acre is a need for suitable EIS such as ERP, E- Business or E-Commerce systems to integrate extended enterprises in a supply chain environment with the objective of achieving efficiency, competency, and competitiveness. As an example, the global economy has forced business enterprises such as Dell and Microsoft to adopt ERP in order to take the advantage of strategic alliances within a global supply chain environment. Today, not only the large companies, but also the medium companies are quickly learning that a highly integrated EIS is more and more a required element of doing business. Businesses all over the world are investing bilhons of doUars in acquiring and implementing EIS in particular ERP systems by SAP and Oracle. As a result, there is a growing demand for researching EIS to provide insights into challenges, issues, and solutions related to the design, implementation and management of EIS. |
| itil case study: Engineering and Management of IT-based Service Systems Manuel Mora, Jorge Marx Gómez, Leonardo Garrido, Francisco Cervantes Pérez, 2013-10-19 Intelligent Decision-Making Support Systems (i-DMSS) are specialized IT-based systems that support some or several phases of the individual, team, organizational or inter-organizational decision making process by deploying some or several intelligent mechanisms. This book pursues the following academic aims: (i) generate a compendium of quality theoretical and applied contributions in Intelligent Decision-Making Support Systems (i-DMSS) for engineering and management IT-based service systems (ITSS); (ii) diffuse scarce knowledge about foundations, architectures and effective and efficient methods and strategies for successfully planning, designing, building, operating, and evaluating i-DMSS for ITSS, and (iii) create an awareness of, and a bridge between ITSS and i-DMSS academicians and practitioners in the current complex and dynamic engineering and management ITSS organizational. The book presents a collection of 11 chapters referring to relevant topics for both IT service systems and i-DMSS including: problems of selection of IT service providers, optimization of supply chain systems, IT governance decisions, clinical decision support, dynamic user-interface adaptation, re-engineering of processes, and generic decision problems. Advanced IT technologies used in some chapters are: fuzzy multi-criteria mechanisms, semantic processing, data mining processing, and rough sets. Other chapters report traditional DSS mechanisms but used or suggested to be used in innovative mode for IT service engineering and management tasks. |
| itil case study: ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition Claire Agutter, 2020-04-28 ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus. |
| itil case study: Enhancing the Modern Organization through Information Technology Professionals: Research, Studies, and Techniques Colomo-Palacios, Ricardo, 2012-12-31 This book presents research from the perspective of the information technology professional and how they influence the modern organization--Provided by publisher. |
| itil case study: IT Governance and Information Security Yassine Maleh, Abdelkebir Sahid, Mamoun Alazab, Mustapha Belaissaoui, 2021-12-21 IT governance seems to be one of the best strategies to optimize IT assets in an economic context dominated by information, innovation, and the race for performance. The multiplication of internal and external data and increased digital management, collaboration, and sharing platforms exposes organizations to ever-growing risks. Understanding the threats, assessing the risks, adapting the organization, selecting and implementing the appropriate controls, and implementing a management system are the activities required to establish proactive security governance that will provide management and customers the assurance of an effective mechanism to manage risks. IT Governance and Information Security: Guides, Standards, and Frameworks is a fundamental resource to discover IT governance and information security. This book focuses on the guides, standards, and maturity frameworks for adopting an efficient IT governance and information security strategy in the organization. It describes numerous case studies from an international perspective and brings together industry standards and research from scientific databases. In this way, this book clearly illustrates the issues, problems, and trends related to the topic while promoting the international perspectives of readers. This book offers comprehensive coverage of the essential topics, including: IT governance guides and practices; IT service management as a key pillar for IT governance; Cloud computing as a key pillar for Agile IT governance; Information security governance and maturity frameworks. In this new book, the authors share their experience to help you navigate today’s dangerous information security terrain and take proactive steps to measure your company’s IT governance and information security maturity and prepare your organization to survive, thrive, and keep your data safe. It aspires to provide a relevant reference for executive managers, CISOs, cybersecurity professionals, engineers, and researchers interested in exploring and implementing efficient IT governance and information security strategies. |
| itil case study: Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management Gad Selig, 2008-04-12 The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills. |
| itil case study: Foundations of IT service management itSMF - the IT Service Management Forum, 2005-09-26 This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL); and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience. |
| itil case study: Information Resources Management: Concepts, Methodologies, Tools and Applications Management Association, Information Resources, 2010-04-30 This work is a comprehensive, four-volume reference addressing major issues, trends, and areas for advancement in information management research, containing chapters investigating human factors in IT management, as well as IT governance, outsourcing, and diffusion--Provided by publisher. |
| itil case study: Information Technology Governance and Service Management: Frameworks and Adaptations Cater-Steel, Aileen, 2008-08-31 Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation. |
| itil case study: Organizational, Business, and Technological Aspects of the Knowledge Society Miltiadis D. Lytras, Patricia Ordonez De Pablos, Adrian Ziderman, Alan Roulstone, Hermann Maurer, Jonathan B. Imber, 2010-10-06 It is a great pleasure to share with you the Springer CCIS 112 proceedings of the Third World Summit on the Knowledge Society––WSKS 2010––that was organized by the International Scientific Council for the Knowledge Society, and supported by the Open Research Society, NGO, (http://www.open-knowledge-society.org) and the Int- national Journal of the Knowledge Society Research, (http://www.igi-global.com/ijksr), and took place in Aquis Corfu Holiday Palace Hotel, on Corfu island, Greece, September 22–24, 2010. The Third World Summit on the Knowledge Society (WSKS 2010) was an inter- tional scientific event devoted to promoting the dialogue on the main aspects of the knowledge society towards a better world for all. The multidimensional economic and social crisis of the last couple years brings to the fore the need to discuss in depth new policies and strategies for a human-centric developmental process in the global c- text. This annual summit brings together key stakeholders of knowledge society dev- opment worldwide, from academia, industry, government, policy makers, and active citizens to look at the impact and prospects of it information technology, and the knowledge-based era it is creating, on key facets of living, working, learning, innovating, and collaborating in today’s hyper-complex world. |
| itil case study: Quality of Information and Communications Technology Antonia Bertolino, João Pascoal Faria, Patricia Lago, Laura Semini, 2024-09-10 This book constitutes the proceedings of the 17th International Conference on the Quality of Information and Communications Technology, QUATIC 2024, held in Pisa, Italy, during September 11–13, 2024. The 34 full and short papers of QUATIC 2024 included in this book were carefully reviewed and selected from 49 submissions. QUATIC is a forum for disseminating advanced methods, techniques and tools to support quality approaches to ICT engineering and management. Practitioners and researchers are encouraged to exchange ideas and approaches on how to adopt a quality culture in ICT process and product improvement and to provide practical studies in varying contexts. |
| itil case study: IT Governance Peter Weill, Jeanne W. Ross, 2004-05-06 Firms with superior IT governance have more than 25% higher profits than firms with poor governance given the same strategic objectives. These top performers have custom designed IT governance for their strategies. Just as corporate governance aims to ensure quality decisions about all corporate assets, IT governance links IT decisions with company objectives and monitors performance and accountability. Based on a study of 250 enterprises worldwide, IT Governance shows how to design and implement a system of decision rights that will transform IT from an expense to a profitable investment. |
| itil case study: IT Infrastructure and Management (For the GBTU and MMTU) , |
| itil case study: Exploring Services Science Theodor Borangiu, Monica Drăgoicea, Henriqueta Nóvoa, 2016-05-18 This book contains the refereed proceedings of the 7th International Conference on Exploring Service Science (IESS), held in Bucharest, Romania, in May 2016.Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. The 45 full papers and 13 short papers accepted for IESS were selected from 119 submissions. The papers consider the topics service exploration theories and processes; modeling service requirements and management of business processes; value co-creation through knowledge management and user-centric services; service design methodologies and patterns; service innovation and strategy; IT-based service engineering; servitization in sustainable manufacturing; product-service systems; business software services and data-driven service design; web service design and service-oriented agents; IoT and mobile apps for public transport service management; e-health services and medical data interoperability; and service and IT-oriented learning and education systems. |
| itil case study: Trends and Advances in Information Systems and Technologies Álvaro Rocha, Hojjat Adeli, Luís Paulo Reis, Sandra Costanzo, 2018-03-24 This book includes a selection of papers from the 2018 World Conference on Information Systems and Technologies (WorldCIST'18), held in Naples, Italy on March27-29, 2018. WorldCIST is a global forum for researchers and practitioners to present and discuss recent results and innovations, current trends, professional experiences and the challenges of modern information systems and technologies research together with their technological development and applications. The main topics covered are: A) Information and Knowledge Management; B) Organizational Models and Information Systems; C) Software and Systems Modeling; D) Software Systems, Architectures, Applications and Tools; E) Multimedia Systems and Applications; F) Computer Networks, Mobility and Pervasive Systems; G) Intelligent and Decision Support Systems; H) Big Data Analytics and Applications; I) Human–Computer Interaction; J) Ethics, Computers & Security; K) Health Informatics; L) Information Technologies in Education; M) Information Technologies in Radiocommunications; N) Technologies for Biomedical Applications. |
| itil case study: Innovation, Engineering and Entrepreneurship José Machado, Filomena Soares, Germano Veiga, 2018-06-02 This book presents endeavors to join synergies in order to create added value for society, using the latest scientific knowledge to boost technology transfer from academia to industry. It potentiates the foundations for the creation of knowledge- and entrepreneurial cooperation networks involving engineering, innovation, and entrepreneurship stakeholders. The Regional HELIX 2018 conference was organized at the University of Minho’s School of Engineering by the MEtRICs and Algoritmi Research Centers, and took place in Guimarães, Portugal, from June 27th to 29th, 2018. After a rigorous peer-review process, 160 were accepted for publication, covering a wide range of topics, including Control, Automation and Robotics; Mechatronics Design, Medical Devices and Wellbeing; Cyber-Physical Systems, IoT and Industry 4.0; Innovations in Industrial Context and Advanced Manufacturing; New Trends in Mechanical Systems Development; Advanced Materials and Innovative Applications; Waste to Energy and Sustainable Environment; Operational Research and Industrial Mathematics; Innovation and Collaborative Arrangements; Entrepreneurship and Internationalization; and Oriented Education for Innovation, Engineering and/or Entrepreneurship. |
| itil case study: Systems, Software and Services Process Improvement Dietmar Winkler, Rory V. O’Connor, Richard Messnarz, 2012-06-12 This volume constitutes the refereed proceedings of the 19th EuroSPI conference, held in Vienna, Austria, in June 2012. The 29 revised papers presented in this volume were carefully reviewed and selected. They are organized in topical sections on SPI and business factors; SPI lifecycle and models; SPI assessment and quality; SPI processes and standards; SPI in SMEs; SPI and implementation; creating environments supporting innovation and improvement; standards and experiences with the implementation of functional safety; business process management; SPI in SMEs - a project management perspective. |
| itil case study: Intelligence Support Systems Paul Hoffmann, Kornel Terplan, 2005-07-27 Telecommunications service providers face increasing information assistance requests to help law enforcement while they simultaneously struggle with CapEx and OpEx reductions. On the other hand, law enforcement agencies face expensive telecommunication interface options for data collection as they battle with a growing backlog of subpoena requests. |
| itil case study: New Applications in IT Standards: Developments and Progress Jakobs, Kai, 2010-01-31 Provides essential research on developing, teaching, and implementing standards in global organizations and institutions. |
| itil case study: New Studies in Global IT and Business Services Outsourcing Julia Kotlarsky, Leslie P. Willcocks, Ilan Oshri, 2011-10-09 This book contains 11 carefully revised and selected papers from the 5th Workshop on Global Sourcing, held in Courchevel, France, March 14-17, 2011. They have been gleaned from a vast empirical base brought together by leading researchers in information systems, strategic management, and operations. This volume is intended for use by students, academics, and practitioners interested in the outsourcing and offshoring of information technology and business processes. It offers a review of the key topics in outsourcing and offshoring, populated with practical frameworks that serve as a tool kit for students and managers. The topics discussed combine theoretical and practical insights, and they are extensively illustrated by case studies from client and vendor organizations. Last but not least, the book examines current and future trends in outsourcing and offshoring, paying particular attention to how innovation can be realized in global or outsourced software development environments. |
| itil case study: Advanced Information Systems Engineering Workshops Xavier Franch, Pnina Soffer, 2013-06-20 This book constitutes the thoroughly refereed proceedings of eight international workshops held in Valencia, Spain, in conjunction with the 25th International Conference on Advanced Information Systems Engineering, CAiSE 2013, in June 2013. The 36 full and 12 short papers have undertaken a high-quality and selective acceptance policy, resulting in acceptance rates of up to 50% for full research papers. The eight workshops were Approaches for Enterprise Engineering Research (AppEER), International Workshop on BUSiness/IT ALignment and Interoperability (BUSITAL), International Workshop on Cognitive Aspects of Information Systems Engineering (COGNISE), Workshop on Human-Centric Information Systems (HC-IS), Next Generation Enterprise and Business Innovation Systems (NGEBIS), International Workshop on Ontologies and Conceptual Modeling (OntoCom), International Workshop on Variability Support in Information Systems (VarIS), International Workshop on Information Systems Security Engineering (WISSE). |
| itil case study: Strategic Information Systems: Concepts, Methodologies, Tools, and Applications Hunter, M. Gordon, 2009-08-31 This 4-volume set provides a compendium of comprehensive advanced research articles written by an international collaboration of experts involved with the strategic use of information systems--Provided by publisher. |
| itil case study: Information Systems, E-learning, and Knowledge Management Research Miltiadis D. Lytras, Da Ruan, Robert D. Tennyson, Patricia Ordonez De Pablos, Francisco José García Peñalvo, Lazar Rusu, 2013-01-06 This book constitutes the proceedings of the 4th World Summit on the Knowledge Society, WSKS 2011, held in Mykonos, Greece, in September 2011. The 90 revised full papers presented were carefully reviewed and selected from 198 submissions. The papers address issues such as information technology, e-learning, e-business, cultural heritage, e-government. |
| itil case study: Product-Focused Software Process Improvement Frank Bomarius, Markku Oivo, Päivi Jaring, Pekka Abrahamsson, 2009-06-18 On behalf of the PROFES Organizing Committee we are proud to present the proce- th ings of the 10 International Conference on Product Focused Software Process - provement (PROFES 2009), held in Oulu, Finland. Since the first conference in 1999, the conference has established its place in the software engineering community as a respected conference that brings together participants from academia and industry. The roots of PROFES are in professional software process improvement motivated by product and service quality needs. The conference addresses both the solutions found in practice as well as relevant research results from academia. To ensure that PROFES retains its high quality and focus on the most relevant research issues, the conference has actively maintained close collaboration with industry and sub- quently widened its scope to the research areas of collaborative and agile software development. A special focus for 2009 was placed on software business to bridge research and practice in the economics of software engineering. This enabled us to cover software development in a more comprehensive manner and tackle one of the most important current challenges identified by the software industry and software research community – namely, the shift of focus from “products” to “services. ” The current global economic downturn emphasizes the need for new methods and so- tions for fast and business-oriented development of products and services in a gl- ally distributed environment. |
| itil case study: Living Documentation Cyrille Martraire, 2019-05-25 Use an Approach Inspired by Domain-Driven Design to Build Documentation That Evolves to Maximize Value Throughout Your Development Lifecycle Software documentation can come to life, stay dynamic, and actually help you build better software. Writing for developers, coding architects, and other software professionals, Living Documentation shows how to create documentation that evolves throughout your entire design and development lifecycle. Through patterns, clarifying illustrations, and concrete examples, Cyrille Martraire demonstrates how to use well-crafted artifacts and automation to dramatically improve the value of documentation at minimal extra cost. Whatever your domain, language, or technologies, you don’t have to choose between working software and comprehensive, high-quality documentation: you can have both. · Extract and augment available knowledge, and make it useful through living curation · Automate the creation of documentation and diagrams that evolve as knowledge changes · Use development tools to refactor documentation · Leverage documentation to improve software designs · Introduce living documentation to new and legacy environments |
| itil case study: Innovation in Sustainable Management and Entrepreneurship Gabriela Prostean, Juan José Lavios Villahoz, Laura Brancu, Gyula Bakacsi, 2020-05-29 This book analyses state-of-the-art techniques in business process management as drivers of advanced entrepreneurship, financial management, supply chain management, and sustainability management. The role of management in a rapidly-changing environment and the use of innovative methods and techniques to address and solve key management problems are also explored. |
| itil case study: The 8th International Conference on Knowledge Management in Organizations Lorna Uden, Leon S.L. Wang, Juan Manuel Corchado Rodríguez, Hsin-Chang Yang, I-Hsien Ting, 2013-09-06 The proceedings from the eighth KMO conference represent the findings of this international meeting which brought together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organizations. This conference provided an international forum for authors to present and discuss research focused on the role of knowledge management for innovative services in industries, to shed light on recent advances in social and big data computing for KM as well as to identify future directions for researching the role of knowledge management in service innovation and how cloud computing can be used to address many of the issues currently facing KM in academia and industrial sectors. |
| itil case study: Information Systems Evolution Pnina Soffer, Erik Proper, 2011-01-11 This book constitutes the post-conference proceedings of the CAiSE Forum from the 22nd International Conference on Advanced Information Systems Engineering (CAiSE 2010), held in Hammamet, Tunisia, June 9, 2010. While the CAiSE conference itself focuses on papers that report on matured research, the CAiSE forum was created specifically as a platform to present fresh ideas, new concepts, and new and innovative systems, tools, and applications. The 22 papers presented in this volume were carefully reviewed and selected from 32 submissions. The reworked and extended versions of the original presentations cover topics such as business process management, enterprise architecture and modeling, service-oriented architectures, and requirements engineering. |
| itil case study: Software Process Improvement and Capability Determination Terry Rout, Rory V. O’Connor, Alec Dorling, 2015-06-02 This book constitutes the refereed proceedings of the 15th International Conference on Software Process Improvement and Capability Determination, SPICE 2015, held in Gothenburg, Sweden, in June 2015. The 17 revised full papers presented together with three short papers were carefully reviewed and selected from 48 submissions. The papers are organized in topical sections on industrial frameworks; implementation and assessment; process improvement; agile processes; assessment and maturity models; process and education. |
| itil case study: Selected Readings on Information Technology Management: Contemporary Issues Kelley, George, 2008-08-31 This book presents quality articles focused on key issues concerning the management and utilization of information technology--Provided by publisher. |
| itil case study: Artificial Intelligence and Sustainable Computing Manjaree Pandit, M. K. Gaur, Prashant Singh Rana, Akhilesh Tiwari, 2022-11-15 This book presents high-quality research papers presented at 3rd International Conference on Sustainable and Innovative Solutions for Current Challenges in Engineering and Technology (ICSISCET 2021) held at Madhav Institute of Technology & Science (MITS), Gwalior, India, from November 13–14, 2021. The book extensively covers recent research in artificial intelligence (AI) that knits together nature-inspired algorithms, evolutionary computing, fuzzy systems, computational intelligence, machine learning, deep learning, etc., which is very useful while dealing with real problems due to their model-free structure, learning ability, and flexible approach. These techniques mimic human thinking and decision-making abilities to produce systems that are intelligent, efficient, cost-effective, and fast. The book provides a friendly and informative treatment of the topics which makes this book an ideal reference for both beginners and experienced researchers. |
ITIL到底是什么样的一个东西？ 能否简单几句概况一下？ - 知乎
itil 4认证方案的一个主要特征是它现在由两个不同的方向组成。itil管理专业人员（itil mp）和itil战略领导者（itil sl）.他们旨在为最终学习者提供服务管理和it战略等关键领域的更深层次内容，以支持他们的 …
5分钟看懂ITIL®4认证，ITIL®4超全指南！ - 知乎
六、ITIL®4报名考试时间及地址. ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更低！ ITIL®4 Foundation认证 …
ITIL4从报名到取证全流程介绍，零基础小白专用科普文
Jan 31, 2023 · 另外，itil认证持证人数也是一些项目招标的加分项之一，所以不少it企业会鼓励自己的员工考itil，并给予报销甚至资金奖励。 2 哪些人适合报考ITIL？ 如果你是IT行业人员或者未来打算进 …
ITIL 4 Foundation认证是什么？有发展前景？ - 知乎
ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更低！ ITIL®4 Foundation认证的官方考试费用目前为4800元左 …
ITIL认证是什么，含金量如何，哪家培训机构比较靠谱？ - 知乎
ITIL是信息技术基础架构库的英文缩写，是全球公认的一系列信息技术（IT）服务管理的最佳实践。它由英国中央计算机与电信局创建，目的是满足将信息技术应用于商业领域的发展需求。其中，ITIL 4 …
如何获得ITIL expert认证，目前国内ITIL expert的情况? - 知乎
itil体系的发展历程主要经历了3个版本： 面向职能的V1原始版 早在1980年，日不落帝国就面临着IT服务质量不佳的头疼问题，为了这一解决问题的根源，对IT服务质量进行综合评估，由英国政府部门牵头 …
ITIL考试如何报名，流程是怎样的呢？ - 知乎
ITIL 基础级认证采用线上机考（ProctorU远程监考），考试形式。 在Peoplecert官网可选择英文或中文试卷答题，也能选择监考员的语种（这点很方便）。 然后选具体的考试时间，考试时间选项非常 …
ITIL 4 Foundation怎么报名考试？ - 知乎
ITIL 4 Foundation怎么报名考试？ - 知乎
ITIL认证分哪些等级？明年要涨价了吗？ - 知乎
ITIL Managing Professional（MP）证书和ITIL Strategic Leader（SL）证书，ITIL高级没有与之对应的培训和考试，高级证书获取方式是靠中级证书积累自动获取的。 主要针对更高层的IT服务管理的人 …
关于 ITIL4 的框架理论，你了解多少？ - 知乎
ITIL 4 is an adaptable framework for managing services within the digital era. Through our best practice modules, ITIL 4 helps to optimize digital technologies to co-create value with …
ITIL到底是什么样的一个东西？ 能否简单几句概况一下？ - 知乎
itil 4认证方案的一个主要特征是它现在由两个不同的方向组成。itil管理专业人员（itil mp）和itil战略领导者（itil sl）.他们旨在为最终学习者提供服务管理和it战略等关键领域的更深层次内容，以 …
5分钟看懂ITIL®4认证，ITIL®4超全指南！ - 知乎
六、ITIL®4报名考试时间及地址. ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更低！ ITIL®4 …
ITIL4从报名到取证全流程介绍，零基础小白专用科普文
Jan 31, 2023 · 另外，itil认证持证人数也是一些项目招标的加分项之一，所以不少it企业会鼓励自己的员工考itil，并给予报销甚至资金奖励。 2 哪些人适合报考ITIL？ 如果你是IT行业人员或者未 …
ITIL 4 Foundation认证是什么？有发展前景？ - 知乎
ITIL®4 随时可以报名，报名地址为：PeopleCert ，也可通过授权机构报名，区别就是授权机构有自己的【视频课程+题库】并且考试码费用更低！ ITIL®4 Foundation认证的官方考试费用目前 …
ITIL认证是什么，含金量如何，哪家培训机构比较靠谱？ - 知乎
ITIL是信息技术基础架构库的英文缩写，是全球公认的一系列信息技术（IT）服务管理的最佳实践。它由英国中央计算机与电信局创建，目的是满足将信息技术应用于商业领域的发展需求。其 …
如何获得ITIL expert认证，目前国内ITIL expert的情况? - 知乎
itil体系的发展历程主要经历了3个版本： 面向职能的V1原始版 早在1980年，日不落帝国就面临着IT服务质量不佳的头疼问题，为了这一解决问题的根源，对IT服务质量进行综合评估，由英国 …
ITIL考试如何报名，流程是怎样的呢？ - 知乎
ITIL 基础级认证采用线上机考（ProctorU远程监考），考试形式。 在Peoplecert官网可选择英文或中文试卷答题，也能选择监考员的语种（这点很方便）。 然后选具体的考试时间，考试时间 …
ITIL 4 Foundation怎么报名考试？ - 知乎
ITIL 4 Foundation怎么报名考试？ - 知乎
ITIL认证分哪些等级？明年要涨价了吗？ - 知乎
ITIL Managing Professional（MP）证书和ITIL Strategic Leader（SL）证书，ITIL高级没有与之对应的培训和考试，高级证书获取方式是靠中级证书积累自动获取的。 主要针对更高层的IT服务 …
关于 ITIL4 的框架理论，你了解多少？ - 知乎
ITIL 4 is an adaptable framework for managing services within the digital era. Through our best practice modules, ITIL 4 helps to optimize digital technologies to co-create value with …
