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| hospitality industry policies and procedures: Human Resources Management in the Hospitality Industry David K. Hayes, Jack D. Ninemeier, 2009 This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry. |
| hospitality industry policies and procedures: Human Resources Management in the Hospitality Industry, Study Guide David K. Hayes, Jack D. Ninemeier, 2008-03-07 This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry. |
| hospitality industry policies and procedures: Hospitality Employee Management and Supervision Kerry L. Sommerville, 2007-02-26 In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation. Each chapter in this lively and engaging text features: Quotations——Various practitioners in the hospitality industry highlight the chapter's focus Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter Tales from the Field——Hospitality employees provide accounts of the various challenges they face in the industry Ethical Dilemmas——Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts Hands-On HRM——Mini-cases based on real-world situations with discussion questions Chapter Key Terms——Bolded within the chapter and then listed at the end of each chapter with definitions. |
| hospitality industry policies and procedures: Hospitality & Tourism Human Relations Management in Africa Dr. Lumumba U. Ubani, 2012-01-31 The book draws attention to the topic of hospitality and tourism Human Relations Management in Africa. It urges hospitality and tourism organisations in Africa to identify the urgent need for the major challenges and develop an in-depth human relations management practices which will balance global competitiveness, multi-national flexibility and the building of a worldwide interrelationship. Achieving this balance will require organisations to develop the cultural sensitivity and ability to manage and leverage learning for building future capabilities. In addressing the issues of developing effective human relations in hospitality and tourism management, the following areas should be considered: (1) Identifying the nature and the implications of national cultural differences within the body of human resources. (2) Establishing a basis for building understanding and awareness of cultural differences and how they may be managed. (3) Formulating a framework for developing a high performance strategy which takes account of cultural differences and leverages the diversity present in their organizations. The book has emphatically drawn the attention of management to their African indigenousness. This has expressly stated that the topic of African Management Human Behavioural orientation is a cardinal prerequisite for a viable human relations management strategy. |
| hospitality industry policies and procedures: Hospitality Law Stephen C. Barth, David K. Hayes, 2006 Hospitality Law, Second Edition offers a practical, interactive approach to teaching students basic legal concepts and how they apply to the all facets of the hospitality industry. It helps develop the critical understanding of the legal ramifications of management activites, from hiring and firing employees, to management of the facility and guests that is critical to the success of any operation. |
| hospitality industry policies and procedures: Principles of Management for the Hospitality Industry Dana Tesone, 2012-05-23 Improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms. Visualise key concepts with over one hundred explanatory diagrams Gain confidence by testing your understanding on the accompanying website Practical applications of theory are illustrated in international case studies throughout the book Discussion questions prompt an exploration of key concepts |
| hospitality industry policies and procedures: Hospitality Management Lynn Van der Wagen, Lauren White, 2018-10-01 Written for SIT50416 Diploma of Hospitality Management, Hospitality Management, 4e covers all 13 core units plus seven electives. Each chapter is written to a unit of competency and maintains the volume of learning of previous editions, with relevant and easy-to-understand information including Australian examples and references. Structured in three parts, the text covers the knowledge and skills required of frontline supervisors, managerial topics, and business strategy content. The Industry viewpoint at the start of each chapter introduces students to current issues and themes in the hospitality industry, and numerous pedagogical features, examples and illustrations have been included throughout the text to help students engage with the material and extend their understanding. Each chapter includes activities for discussion and debate, with assessment activities requiring the understanding, application and analysis of case studies. Each section concludes with an integrated case study and weblinks to useful industry resources. |
| hospitality industry policies and procedures: Hospitality Law Stephen C. Barth, Diana S. Barber, 2017-05-10 Hospitality Law: Managing Legal Issues in the Hospitality Industry, Fifth Edition takes an applied approach to the study of hospitality law with its touchstone of compliance and prevention. The book is highly pedagogical and includes many interactive exercises and real world cases that help students focus on the practical application of hospitality laws and model their decision process to avoid liability. As a result, this book does look different than others on the market as the legal information contained is carefully selected to specifically correlate with helping students understand how to do the right thing, i.e., it is not a comprehensive book on the laws. Barth immediately helps readers learn about the legalities of situations and work through exercises – both individually and in groups -- to effectively apply them to hospitality management situations. Many instructors teach their course from a very applied perspective, which aligns with Barth’s approach. |
| hospitality industry policies and procedures: Hospitality Security Darrell Clifton, 2019-08-08 A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today's hospitality practitioner. Designed for both novice security professionals and industry veterans in need of a reference, the book covers: Risk assessment, where threats and vulnerabilities are calculated with probabilities to determine risk The security plan, where you decide how to apply various layers of control to mitigate the risks Budgeting: the amount of money available to implement the plan determines the next step Policies: how to document policies into a security manual, training manual, emergency procedures manual, and incident action plan Staffing: scheduling, wages, deployment, and contract security Training, including specialized topics such as use of force and bike patrol Physical security and patrol procedures Alarm and camera systems and various software programs Emergency procedures and response Investigations, interviews, and crime analysis Executive skills: learning from proven leadership styles Ideal for novices and veterans alike, this accessible, reader-friendly primer enables security directors to evaluate what risks are inherent to hospitality environments, analyze those risks through threat and vulnerability assessments, and develop methods to mitigate or eliminate them-all the while keeping customers and personnel safe and improving the bottom line. |
| hospitality industry policies and procedures: Classification of Instructional Programs Robert L. Morgan, 1996 |
| hospitality industry policies and procedures: Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry Salih Kusluvan, 2003 The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees. |
| hospitality industry policies and procedures: Corporate Cybersecurity in the Aviation, Tourism, and Hospitality Sector Thealla, Pavan, Nadda, Vipin, Dadwal, Sumesh, Oztosun, Latif, Cantafio, Giuseppe, 2024-08-05 The rapid advancement of Industry 4.0 technologies is revolutionizing the travel, tourism, and hospitality industries, offering unparalleled opportunities for innovation and growth. However, with these advancements comes a significant challenge: cybersecurity. As organizations in these sectors increasingly rely on digital technologies to enhance customer experiences and streamline operations, they become more vulnerable to cyber threats. The need for clarity on how to effectively manage cybersecurity risks in the context of Industry 4.0 poses a severe threat to the integrity and security of these industries. Corporate Cybersecurity in the Aviation, Tourism, and Hospitality Sector presents a solution to this pressing problem by comprehensively exploring cybersecurity and corporate digital responsibility in the global travel, tourism, and hospitality sectors. It brings together cutting-edge theoretical and empirical research to investigate the impact of emerging Industry 4.0 technologies on these industries. It provides insights into how organizations can build cybersecurity capabilities and develop effective cybersecurity strategies. By addressing key topics such as cyber risk management policies, security standards and procedures, and data breach prevention, this book equips industry professionals and scholars with the knowledge and tools needed to navigate the complex cybersecurity landscape of the Fourth Industrial Revolution. |
| hospitality industry policies and procedures: EXPLORING QUANTITATIVE AND QUALITATIVE APPROACHES IN HOSPITALITY AND TOURISM RESEARCH Prof. (Dr.) Rajiv Mishra, Dr. Ankita Sakhuja Sharma, Prof. (Dr.) Vikas Singh, Ms Megha Bagde, The fields of hospitality and tourism have witnessed remarkable growth, fueled by increasing global connectivity, economic development, and cultural exchange. To navigate and contribute to this dynamic industry, understanding both quantitative and qualitative approaches in research has become essential. Quantitative methods, which involve the systematic collection and analysis of numerical data, enable researchers to assess trends, measure consumer behavior, and predict future patterns based on statistical inference. These techniques offer a degree of objectivity, allowing for the testing of hypotheses and generalization of results across larger populations. They are often used to evaluate the economic impact of tourism, customer satisfaction levels, or occupancy rates in hotels, providing stakeholders with data-driven insights to inform decision-making. Common tools include surveys, structured interviews, and various econometric models, which enable the efficient processing of large datasets to identify relationships between key variables. On the other hand, qualitative research plays an equally vital role in understanding the nuanced, complex human dimensions of hospitality and tourism. This approach delves into the motivations, experiences, and perceptions of individuals, offering a deeper, more subjective understanding of traveler behavior, host-guest interactions, and service quality. Through techniques such as indepth interviews, focus groups, and participant observations, qualitative methods provide rich, contextual insights that can uncover new perspectives or challenges that may not be evident through quantitative data alone. They are particularly effective in exploring themes like cultural heritage tourism, guest experience design, or destination branding, where emotional and experiential factors are critical to the overall understanding of tourism dynamics. The narratives and stories generated through qualitative research offer a profound appreciation of how tourists and local communities interact within the complex social and cultural ecosystems of the hospitality industry. The integration of both quantitative and qualitative approaches offers a more comprehensive understanding of the hospitality and tourism sector. By combining statistical rigor with rich contextual detail, mixed-methods research enables scholars and practitioners to gain a holistic view of industry trends and challenges. |
| hospitality industry policies and procedures: Yearbook of Varna University of Management , 2017-06-29 Yearbook of Varna University of Management (http://www.vum.bg). It includes articles and reports from the 13th International Scientific Conference on „Modern Science, Business and Education”, July, 03rd-04th, 2017, Varna University of Management, Dobrich campus. |
| hospitality industry policies and procedures: USAF Formal Schools United States. Dept. of the Air Force, 1987 |
| hospitality industry policies and procedures: USAF Formal Schools United States. Department of the Air Force, 1986 |
| hospitality industry policies and procedures: Training for the Hospitality Industry Lewis C. Forrest, 1990 |
| hospitality industry policies and procedures: Classification of instructional programs 2000 edition , |
| hospitality industry policies and procedures: The International Hospitality Business Kaye Sung Chon, Lawrence Yu, 1999-07-01 International Hospitality Business: Management and Operations will introduce hospitality managers to the most up-to-date developments in hospitality to prepare you for the rapidly changing world of international hospitality. This book is a compilation of the most current research in global operations. It examines new developments, new management co |
| hospitality industry policies and procedures: CTH - Understanding the Global Hospitality Industry BPP Learning Media, 2009-07-01 BPP Learning Media is proud to be the official publisher for CTH. Our CTH Study Guides provide the perfect tailor-made learning resource for the CTH examinations and are also a useful source of reference and information for those planning a career in the hospitality and tourism industries. |
| hospitality industry policies and procedures: Supervision in the Hospitality Industry John R. Walker, Jack E. Miller, 2009-01-09 Order of authors reversed on previous eds. |
| hospitality industry policies and procedures: Review of military clubs and package beverage stores United States. Congress. House. Committee on Armed Services. Subcommittee on Investigations. Nonappropriated Fund Panel, 1980 |
| hospitality industry policies and procedures: Theory and Practice in Hospitality and Tourism Research Salleh Mohd Radzi, Mohd Faeez Saiful Bakhtiar, Zurinawati Mohi, Mohd Salehuddin Mohd Zahari, Norzuwana Sumarjan, C.T. Chik, Faiz Izwan Anuar, 2014-08-12 Theory and Practice in Hospitality and Tourism Research includes 111 contributions from the 2nd International Hospitality and Tourism Conference 2014 (Penang, Malaysia, 2-4 September 2014), and covers a comprehensive range of topics, including:- Hospitality management- Hospitality & tourism marketing- Tourism management- Technology & innova |
| hospitality industry policies and procedures: Tourism and Hospitality for Sustainable Development Emmanuel Ndhlovu, Kaitano Dube, Catherine Muyama Kifworo, 2024-08-27 The tourism and hospitality industry is rapidly undergoing a disruptive transformation owing to advances in information and communications technology. This book aims to highlight how the unfolding digital transformation trends help the industry attain sustainable development by taking full account of its current and future economic, social, and environmental impacts and addressing the needs of tourists, the industry, the environment, and destinations. With the advent of digital technologies following the Fourth Industrial Revolution (4IR), there has been a rapid change in how customers and businesses interact regarding the timeliness and relevance of communication. Although the positive effects of digital transformation have received sustained scholarly interest, its adverse effects, as well as how the digitisation of tourism operations can enable the achievement of sustainable development, have attracted limited academic focus. The book comprises contributions that generate theoretical insights, empirical findings, and evidence-based recommendations by focusing on emerging and forecasted technologies used in the tourism and hospitality industry, such as blockchains, robots, Artificial Intelligence, Virtual Reality, big data, and analytics. The book could be helpful for future research to focus on the impact of different forms of digital technology by examining their sociocultural and environmental effects. Building on prior research, the chapters in this volume extrapolate current studies on digital development to provide more links to tourism and hospitality. |
| hospitality industry policies and procedures: Proceedings from the Australian Tourism and Hospitality Research Conference , 1998 |
| hospitality industry policies and procedures: Accounting Essentials for Hospitality Managers Chris Guilding, Kate Mingjie Ji, 2022-02-27 For non-accountant hospitality managers, accounting and financial management is often perceived as an inaccessible part of the business. Yet having a grasp of accounting basics is a key part of management. Using an easy-to-read style, this book provides a comprehensive overview of the most relevant accounting techniques and information for hospitality managers. It demonstrates how to organise and analyse accounting data to help make informed decisions with confidence. With its highly practical approach, this new fourth edition: Quickly develops the reader’s ability to adeptly use and interpret accounting information to enhance organisational decision-making and control. Demonstrates how an appropriate analysis of financial reports can drive your business strategy forward from a well-informed base. Presents new accounting problems in the context of a range of countries and currencies throughout. Develops mastery of the key accounting concepts through financial decision-making cases that take a hospitality manager’s perspective on a range of issues. Includes accounting problems at the end of each chapter to be used to test knowledge and apply understanding to real-life situations. Offers extensive web support for instructors and students that includes PowerPoint slides, solutions to end-of-chapter problems, a test bank and additional exercises. The book is written in an accessible and engaging style and structured logically with useful features throughout to aid students’ learning and understanding. It is a key resource for all future hospitality managers. |
| hospitality industry policies and procedures: Hospitality Management, Strategy and Operations Lynn Van der Wagen, Anne Goonetilleke, 2015-05-20 Hospitality Management, 3e covers the core competency units in SIT07 Tourism, Hospitality and Events Training Package for the Diploma and Advanced Diploma in Hospitality Management. It provides the foundation knowledge needed for the role of a hospitality manager. The 3rd edition continues to combine theory with a skills building approach to explain the key principles of hospitality management at a supervisory, line management and senior management level. The text helps students develop the professional skills necessary to ensure quality products and services in all hospitality operations. |
| hospitality industry policies and procedures: Digital Disruption in Hospitality, AI and Emerging Technologies Park Thaichon, Pushan Kumar Dutta, A. K. Haghi, Soumi Dutta, 2025-05-21 A visionary exploration of the transformative power of artificial intelligence and cutting-edge innovations in the hospitality and tourism industry. This comprehensive guide unveils how technology is revolutionizing every aspect of the guest journey. |
| hospitality industry policies and procedures: The Routledge Companion to Production and Operations Management Martin K. Starr, Sushil K. Gupta, 2017-03-27 This remarkable volume highlights the importance of Production and Operations Management (POM) as a field of study and research contributing to substantial business and social growth. The editors emphasize how POM works with a range of systems—agriculture, disaster management, e-commerce, healthcare, hospitality, military systems, not-for-profit, retail, sports, sustainability, telecommunications, and transport—and how it contributes to the growth of each. Martin K. Starr and Sushil K. Gupta gather an international team of experts to provide researchers and students with a panoramic vision of the field. Divided into eight parts, the book presents the history of POM, and establishes the foundation upon which POM has been built while also revisiting and revitalizing topics that have long been essential. It examines the significance of processes and projects to the fundamental growth of the POM field. Critical emerging themes and new research are examined with open minds and this is followed by opportunities to interface with other business functions. Finally, the next era is discussed in ways that combine practical skill with philosophy in its analysis of POM, including traditional and nontraditional applications, before concluding with the editors’ thoughts on the future of the discipline. Students of POM will find this a comprehensive, definitive resource on the state of the discipline and its future directions. |
| hospitality industry policies and procedures: Supervision in the Hospitality Industry Jack E. Miller, John R. Walker, Karen E. Drummond, 2002-09-10 * Covers all areas related to managing employees in foodservice and hotel operations, from communication, recruitment, and training to performance evaluation, discipline issues, and delegation. * Each chapter features new, up-to-date material. * Expanded coverage of hospitality organizations through case studies and hotel industry examples. |
| hospitality industry policies and procedures: Report on the Activities of the Committee on Armed Services United States. Congress. House. Committee on Armed Services, 1980 |
| hospitality industry policies and procedures: Professional Business Skills Lee Perlitz, Helen Hutton, 2010-09-14 Professional Business Skills 2nd edition provides students with the skills and knowledge required to compete in today’s dynamic, digital, business world. This edition has been fully revised and now includes many new features to engage students and provide a practical approach to learning business skills, including: Town House Media A fictional advertising agency, Town House Media, is used as a running case study throughout the text to provide a practical demonstration of the skills in action. |
| hospitality industry policies and procedures: Proceedings of the South African Information Security Multi-Conference Nathan Clarke, Steven Furnell, Rossouw Von Solms, University of Plymouth. Centre for Security, Communications and Network Research, 2011-02 |
| hospitality industry policies and procedures: The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry Ashokkumar Manoharan, Juan M. Madera, Manisha Singal, 2023-10-13 Interdisciplinary in terms of both its coverage and contributions, The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry provides an informative and systematic guide to the current state of knowledge on workforce diversity and its management. Providing empirical knowledge and reflective practice on diversity issues and their management in the hospitality industry, this handbook includes chapters written by a plethora of experts in the diversity management (DM) field, including scholars, academics, and industry experts, such as managers from leading hospitality industry firms. Logically structured and embellished with illustrative figures throughout, the volume provides critical reviews and an appraisal of current research and the future development of conceptual and theoretical approaches to diversity, equity, and inclusion (DEI) management in the hospitality industry, including dimensions of diversity in hospitality, such as gender, cultural/ethnic, age, disability, sexual orientation, and Indigenous workers. Elucidative examples are used from different countries such as Australia, Austria, Canada, Japan, United Arab Emirates, and India, and the volume takes a solution-based approach, providing future directions for emerging diversity researchers. Global in perspective, this book is a pivotal teaching resource for academics, an illustrative reference resource for Ph.D. students and early career researchers who work on workforce diversity and a practical guide for managers and HR consultants. It will also appeal to wider audiences, including those in tourism, recreation and leisure studies, and other professional fields. |
| hospitality industry policies and procedures: Perspectives on the Hospitality Industry Carl P. Borchgrevink, 1999 'The computer disk contains the executive summaries of the chapters, and reviews the chapters in terms of primary topic areas. It also contains study questions, many of which require you to explore the WWW/Internet'. (p. [294]) |
| hospitality industry policies and procedures: Resources in Vocational Education , 1979 |
| hospitality industry policies and procedures: Human Resource Management in the Hospitality Industry Michael John Boella, 2000 Endorsed by the Hotel and Catering International Management Association (HCIMA).Contains detailed information of new human resources initiatives such as the IIP scheme and the British Hospitality Association's Excellence Through People Scheme.Ideal reading for students, time managers and personnel managers throughout the industry with effective coverage of recruitment, staff selection, job descriptions, training and remuneration. |
| hospitality industry policies and procedures: Contemporary Sport Management Paul M. Pedersen, Lucie Thibault, 2022 Contemporary Sport Management, Seventh Edition, delivers a complete overview of sport management with a diverse team of contributors. Readers are introduced to all aspects of the field they need to know as they prepare for a career in sport management. |
| hospitality industry policies and procedures: Introduction to Human Resource Management in Tourism and Hospitality Industry (UUM Press) Rozila Ahmad , Nurhazani Mohd Shariff, 2019-01-01 Introduction to Human Resource Management in Tourism and Hospitality Industry is written for the reference of students taking courses related to human resource management in tourism and hospitality industry. This book contains some information of tourism and hospitality industry in Malaysia. Included in this book is information regarding industrial relations in Malaysia which applies Malaysian laws as some of the international laws are not applicable in Malaysia. This book applies new theories and information from a new source of reference to help students gain a new perspective on human resource management in the tourism and hospitality industry. The scope of the content is comprised of the overview of human resource management in tourism and hospitality industry, recruitment and selection, motivation, training and development, performance appraisal, reward, organization communication, employee relations and labour relations, leadership, international HRM, and the future of HRM in the tourism and hospitality industry. |
| hospitality industry policies and procedures: Sustainability in the Hospitality Industry Willy Legrand, Joseph S. Chen, Gabriel C. M. Laeis, 2022-07-29 This foundational textbook investigates the economic, environmental and social sustainability issues facing the hospitality industry today, and explores ideas, solutions and strategies of how to manage operations in a sustainable way. This updated fourth edition features new content including: Research on nature-based solutions and zero-carbon approaches in facilities, technologies for energy, water and waste management, changes in consumer behaviour, and environmental and social impacts of food production A new chapter on employees, diversity, inclusion and well-being in the industry A new chapter on the challenges of operating in the Global South More than 100 international industry case studies and focused info boxes New practical exercises, discussion questions and research project ideas based on real-life sustainability scenarios Accessible and comprehensive, this book is essential reading for all students as well as current and future managers in the hospitality industry. |
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Jobs near San Antonio, TX | Hospitality Online
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at Aimbridge Hospitality in Plano, TX — Management Company. Name City State Kind Jobs; AC by Marriott at Buckhead Phipps Plaza: Atlanta: GA: 166 Room Hotel
Jobs in North Carolina | Hospitality Online
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