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| handbook of innovation in public services: Handbook of Innovation in Public Services Stephen P. Osborne, Louise Brown, 2013-01-01 Innovation is a core issue for public services and is a key element of public services reform – particularly in this age of austerity where policymakers urge the need to 'innovate to do more with less'. This comprehensive and accessible Handbook explores the potential for creating efficient and effective public services. Leading researchers from across the globe review the state of the art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice. Taking the field forward and providing a baseline for future research, this highly unique and original Handbook will prove essential reading for academics, researchers, students, policymakers and practitioners across the fields of innovation, public policy, social policy and public management. |
| handbook of innovation in public services: The Oxford Handbook of Innovation Jan Fagerberg, David C. Mowery, Richard R. Nelson, 2006-01-19 This handbook provides academics and students with a comprehensive and holistic understanding of the phenomenon of innovation. |
| handbook of innovation in public services: Handbook of Innovation Policy Impact Jakob Edler, Paul Cunningham, Abdullah Gök, University of Manchester and Philip Shapira, 2016-07-27 Innovation underpins competitiveness, is crucial to addressing societal challenges, and its support has become a major public policy goal. But what really works in innovation policy, and why? This Handbook, compiled by leading experts in the field, is the first comprehensive guide to understanding the logic and effects of innovation polices. The Handbook develops a conceptualisation and typology of innovation policies, presents meta-evaluations for 16 key innovation policy instruments and analyses evidence on policy-mix. For each policy instrument, underlying rationales and examples are presented, along with a critical analysis of the available impact evidence. Providing access to primary sources of impact analysis, the book offers an insightful assessment of innovation policy practice and its evaluation. |
| handbook of innovation in public services: The Handbook of Innovation and Services Faïz Gallouj, Faridah Djellal, 2010 Selected topics include the 'cost disease', services innovation in the global economy, social innovation in the services, and innovation and employment in services. |
| handbook of innovation in public services: Innovation in Public Services Stephen P. Osborne, Louise Brown, Richard M. Walker, 2017-10-02 In response to changes in internal needs, external organizational environments, and the expectations of shareholders – most notably, citizens and politicians – innovation is now an important common-place aspect of governance and the running of public service organizations. Given the ongoing financial and economic crisis, which presents a significant challenge to public service organizations (PSOs), there is a growing need to establish innovative strategies in order to survive the crisis, and provide the basis for future sustainable growth. This book contributes towards the discussion of PSO innovation through theoretically informed empirical studies of innovation across a range of theories, topics and fields. Studies examine the role of citizens, managers, and public service organizations; the adoption, diffusion, implementation, and management of innovations; collaboration, communication, and information technologies; and decision-making, ethical principles, HR management, leadership, and procurement. The studies – which examine the situation in a range of countries in Europe and Asia – cover a range of different organizations such as non-profits, health service organizations, and local governments. This book was originally published as a special issue of Public Management Review. |
| handbook of innovation in public services: The Handbook of Service Innovation Renu Agarwal, Willem Selen, Göran Roos, Roy Green, 2016-10-05 Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organization’s managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. Includes endorsements from professionals in the field of service innovation. |
| handbook of innovation in public services: The Oxford Handbook of Innovation Management Mark Dodgson, David M. Gann, Nelson Phillips, 2013-12-19 The Oxford Handbook of Innovation Management offers a comprehensive and timely analysis of the nature and importance of innovation and the strategies and practices that can be used to improve organizational benefits from innovation. Innovation is centrally important for business and national competitiveness, and for the quality and standard of living around the world, but it does not happen by itself. For innovation to succeed, it needs to be properly managed. With contributions from 49 world-leading scholars, the Handbook explores the many sources of innovation, the broader social, economic, and technological contexts that encourage and constrain it, and the cutting-edge strategies and practices of innovation management. The book addresses the traditional concerns of innovation management—such as managing R&D, intellectual property, and creativity, and the contributions of science and marketing—but substantially extends traditional areas of interest. In this new volume, chapters examine emerging topics including design, social networks, open and social innovation, and innovation in business models, ecosystems, services, and platforms. The book explores the importance of innovation management for environmental sustainability, and its evolving nature and practice in Asia. Written in an accessible style, and with carefully selected bibliographies and a comprehensive index, the Handbook offers a uniquely authoritative and wide-ranging source of knowledge about innovation management. Each chapter identifies key issues and reviews the most important research findings. Future research questions are identified. The Handbook will be invaluable for students and faculty studying, researching, and teaching innovation, and for managers seeking to improve innovation outcomes in their organizations. |
| handbook of innovation in public services: The Oxford Handbook of Governance David Levi-Faur, 2012-03-29 The Oxford Handbook of Governance presents an authoritative and accessible state-of-the-art analysis of the social science literature on governance. The volume presents the core concepts and knowledge that have evolved in the study of governance in different levels and arenas of politics and policymaking. In doing so it establishes itself as the essential point of reference for all those studying politics, society, and economics from a governance perspective. The volume comprises fifty-two chapters from leaders in the field. The chapters are organized in nine sections dealing with topics that include governance as the reform of the state, democratic governance, European governance, and global governance. |
| handbook of innovation in public services: Handbook of Democratic Innovation and Governance Stephen Elstub, Oliver Escobar, 2019 Democracies are currently undergoing a period of both challenge and renewal. Democratic innovations are proliferating in politics, governance, policy, and public administration. This Handbook of Democratic Innovation and Governanceadvances understanding of democratic innovations by critically reviewing their importance throughout the world. The overarching themes are a focus on citizens and their relationship to these innovations, and the resulting effects on political equality and policy impact. The Handbook covers different types of democratic innovations; their potential to combat current problems with democracy; the various actors involved; their use in different areas of policy and governance; their application in different parts of the world; and the methods used to research them. Contributors therefore offer a definitive overview of existing research on democratic innovations, while also setting the agenda for future research and practice. Featuring a critical combination of theoretical, empirical and methodological work on democratic innovations, this insightful Handbook balances depth, originality and accessibility to make it an ideal research companion for scholars and students of democratic governance alike. Public administrators and participation practitioners will also benefit from its guidance on citizen engagement processes. Contributors include:G. Allegretti, J. Alver, E. Andersson, G. Baiocchi, B. Bedsted, S. Beste, L. Bherer, W. Blijleven, A. Bua, S. Bussu, E. Challies, J. Corbett, S.R. Davies, R. Dean, S. Elstub, O. Escobar, M. Evans, I. Ferreira, M. Flinders, E. Ganuza, B. Geissel, K. Grönlund, C. Harris, C.M. Hendriks, F. Hendriks, K. Herne, N.W. Jager, M.C. Jaramillo, M. Jäske, L. Kallio, C.F. Karpowitz, C.W. Lee, R. Levy, R. Lightbody, N. Mikami, J. Newig, S. Niemeyer, I. O'Flynn, L.J. Parry, T. Peixoto, T. Pogrebinschi, G. Pomatto, C. Raphael, M. Rask, J. Roberts, M. Ross, H. Russon Gilman, M. Ryan, M. Setälä, G. Smith, P. Spada, J. Steiner, G. Stoker, J. Talpin, A. Thompson, N. Thompson, M. van Hulst, A. Weale, M. Wood, D. Wyss |
| handbook of innovation in public services: Innovation in the Public Sector V. Bekkers, J. Edelenbos, B. Steijn, 2011-04-12 Addresses issues relevant to an understanding of the innovation journeys on which public organizations have embarked. If public innovation is defined as a necessary condition for establishing meaningful interactions between the government and society what are the relevant issues that may explain successful processes and forms of public innovation? |
| handbook of innovation in public services: Research Handbook of Innovation for a Circular Economy Jakobsen, Siri, Lauvås, Thomas, Quatraro, Francesco, Rasmussen, Einar, Steinmo, Marianne, 2021-12-09 The transition to a circular economy requires innovation at all levels of society. This insightful Research Handbook is the first comprehensive edited work examining how innovation can contribute to a more circular economy. |
| handbook of innovation in public services: The Service Innovation Handbook Lucy Kimbell, 2015-01-27 This is an essential read for managers in forms that used to have a product focus and that are trying to shift towards designing services and experiences. By covering the early stages of the innovation process, it guides readers throught developing new knowledge, creating service concepts and prototyping experiences. It's valuable not only for service innovation and design practicioners but also visionary business leaders who understand that creating destinct customer experiences is the future of innovation. |
| handbook of innovation in public services: The International Handbook on Innovation Larisa V Shavinina, 2003-10-16 Approx.1200 pagesApprox.1200 pages |
| handbook of innovation in public services: Routledge Handbook on Information Technology in Government Yu-Che Chen, Michael J. Ahn, 2017-02-17 The explosive growth in information technology has ushered in unparalleled new opportunities for advancing public service. Featuring 24 chapters from foremost experts in the field of digital government, this Handbook provides an authoritative survey of key emerging technologies, their current state of development and use in government, and insightful discussions on how they are reshaping and influencing the future of public administration. This Handbook explores: Key emerging technologies (i.e., big data, social media, Internet of Things (IOT), GIS, smart phones & mobile technologies) and their impacts on public administration The impacts of the new technologies on the relationships between citizens and their governments with the focus on collaborative governance Key theories of IT innovations in government on the interplay between technological innovations and public administration The relationship between technology and democratic accountability and the various ways of harnessing the new technologies to advance public value Key strategies and conditions for fostering success in leveraging technological innovations for public service This Handbook will prove to be an invaluable guide and resource for students, scholars and practitioners interested in this growing field of technological innovations in government. |
| handbook of innovation in public services: Handbook of Research on Stress and Well-Being in the Public Sector Ronald J. Burke, Silvia Pignata, 2020-03-28 This timely Handbook addresses the concepts of stress and well-being among workers in various public sector roles and occupations across the globe. Emphasizing the importance of well-being and stress prevention initiatives in ever-changing workplace environments, this Handbook highlights successful organizational initiatives and provides insight into best practice for promoting healthy employees and workplaces. Containing contributions from leading international experts in their respective fields, the contributors hope that this multi-disciplinary Handbook will help to enhance the health and well-being of public sector employees. |
| handbook of innovation in public services: Handbook of Innovation in the Food and Drink Industry Ruth Rama, 2008-03-26 Forget the idea that the food and beverage (F&B) industry is low-tech and slow-changing. The Handbook of Innovation in the Food and Drink Industry goes beyond the traditional perspectives by exploring neglected aspects of technological change in this industry. Economic and managerial aspects of innovation, technological change, new product introduction, and research and development are discussed by leading international specialists in the food and drink industry. Food quality and society, dynamic innovations, the role of biotechnology, and future challenges in the industry are examined clearly in detail. Topics include: • Characteristics of production in the F&B firm • Managements of innovation and the effects on productivity in the F&B firm • Assessment of recent studies on innovation • Internal and external factors of innovation at the firm level • Role of the market and competition • Characteristics and determinates of product innovation • Productivity and innovation effects in the United States food processing industry • Management of knowledge • Innovations in food safety • Innovations in food quality • Biotechnology, information and communication technology (ICT), and the F&B industry • Analysis of the transformation of the Niagara wine cluster in Canada into a regional innovation system • Much more! The Handbook of Innovation in the Food and Drink Industry includes a review of industry literature on innovations, including the most debated topics. Chapters focus on study cases, analyses of large databases and other tools, economic analyses, and crucial survey results. This is a one-of-a-kind text that provides a well-rounded view of the entire industry and where it is heading. The book is carefully referenced and includes tables to clearly present data. |
| handbook of innovation in public services: International Handbook on Responsible Innovation René von Schomberg, Jonathan Hankins, 2019 The Handbook constitutes a global resource for the fast growing interdisciplinary research and policy communities addressing the challenge of driving innovation towards socially desirable outcomes. This book brings together well-known authors from the US, Europe and Asia who develop conceptual and regional perspectives on responsible innovation as well as exploring the prospects for further implementation of responsible innovation in emerging technological practices ranging from agriculture and medicine, to nanotechnology and robotics. The emphasis is on the socio-economic and normative dimensions of innovation including issues of social risk and sustainability. |
| handbook of innovation in public services: Innovation in Public Services Stephen Osborne, Louise Brown, Richard Walker, 2017-10-02 In response to changes in internal needs, external organizational environments, and the expectations of shareholders – most notably, citizens and politicians – innovation is now an important common-place aspect of governance and the running of public service organizations. Given the ongoing financial and economic crisis, which presents a significant challenge to public service organizations (PSOs), there is a growing need to establish innovative strategies in order to survive the crisis, and provide the basis for future sustainable growth. This book contributes towards the discussion of PSO innovation through theoretically informed empirical studies of innovation across a range of theories, topics and fields. Studies examine the role of citizens, managers, and public service organizations; the adoption, diffusion, implementation, and management of innovations; collaboration, communication, and information technologies; and decision-making, ethical principles, HR management, leadership, and procurement. The studies – which examine the situation in a range of countries in Europe and Asia – cover a range of different organizations such as non-profits, health service organizations, and local governments. This book was originally published as a special issue of Public Management Review. |
| handbook of innovation in public services: The Cambridge Handbook of Commons Research Innovations Sheila R. Foster, Chrystie F. Swiney, 2021-11-11 The commons theory, first articulated by Elinor Ostrom, is increasingly used as a framework to understand and rethink the management and governance of many kinds of shared resources. These resources can include natural and digital properties, cultural goods, knowledge and intellectual property, and housing and urban infrastructure, among many others. In a world of increasing scarcity and demand - from individuals, states, and markets - it is imperative to understand how best to induce cooperation among users of these resources in ways that advance sustainability, affordability, equity, and justice. This volume reflects this multifaceted and multidisciplinary field from a variety of perspectives, offering new applications and extensions of the commons theory, which is as diverse as the scholars who study it and is still developing in exciting ways. |
| handbook of innovation in public services: Handbook of Regional Innovation and Growth Philip Cooke, Bjørn Asheim, Ron Boschma, Ron Martin, Dafna Schwartz, Franz T_dtling, 2011-01-01 Today, economic growth is widely understood to be conditioned by productivity increases which are, in turn, profoundly affected by innovation. This volume explores these key relationships between innovation and growth, bringing together experts from both fields to compile a unique Handbook. The Handbook considers innovation from fresh perspectives, encompassing topics such as services innovation, inward investment and innovation, creative industry innovation and green innovation. It is divided into seven sections, dealing with regional innovation and growth theory, dynamics, evolution, agglomeration, innovation 'worlds', innovation system institutions, and innovation governance and policy. This definitive compendium on regional innovation and growth will undoubtedly appeal to teachers, students, researchers and practitioners of innovation and growth dynamics worldwide. |
| handbook of innovation in public services: Managing Change and Innovation in Public Service Organizations Kerry Brown, Stephen Osborne, 2012-10-02 The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include: the use of figures, tables and boxes to highlight ideas and concepts of central importance a dedicated case study to serve as a focus for discussion and learning, and to marry theory with practice clear learning objectives for each chapter with suggestions for further reading. Providing future and current public managers with the understanding and skills required to manage change and innovation, this groundbreaking text is essential reading for all those studying public management, public administration and public policy. |
| handbook of innovation in public services: The International Handbook on Social Innovation Frank Moulaert, 2013-01-01 ÔThe challenges of poverty and social exclusion cannot be fully resolved through conventional public sector policies and market-led innovation. The case studies in this Handbook capture some of the key success factors of socially innovative action in different socio-economic contexts. This Handbook will inspire readers as it highlights the creativity and commitment of diverse enterprises and movements working for social innovation.Õ Ð Anna Kajumulo Tibaijuka, Minister for Lands, Housing and Human Settlements, United Republic of Tanzania, and retired UN Under Secretary General, immediate former Executive Director of UN-HABITAT ÔSocial innovation may not be a new idea but it is clearly an idea whose time has come, not least because the traditional models of innovation Ð narrowly framed technical models Ð have run their course and no longer resonate in a world of societal challenges. This Handbook has two great merits Ð it brings conceptual rigour to the debate and it provides compelling narratives of social innovation in practice.Õ Ð Kevin Morgan, Cardiff University, UK ÔIn an era where social innovation is re-emerging as an important policy framework for bringing social transformation, this volume is a significant contribution to the theory and practice of social innovation. The incremental discussion from concepts to theory to practice and then to social innovation research is supported by cases literally from all over the globe. It moves the discourse from isolated models of neighbourhood engagements and social enterprises, to a comprehensive, multidimensional approach combining needs, social relations and empowerment. A must read for academicians, learners, practitioners and policy makers alike.Õ Ð S. Parasuraman, Tata Institute of Social Sciences, Mumbai, India ÔSocial innovation is an important instrument for understanding how contemporary societies deal with social change and how social practices and policies intended to combat poverty and social exclusion are developed and implemented effectively. The Handbook offers a valuable contribution to the development of a clear, transdisciplinary and critical understanding of social innovation practices. The reader will find an in-depth discussion of the most important theoretical approaches to the concept and a thorough exposition of the epistemological and methodological framework for research in social innovation. The volume includes a number of interesting case studies in different areas of social change and issues of policy and governance.Õ Ð Enzo Mingione, University of Milano-Bicocca, Italy This enriching Handbook covers many aspects of the scientific and socio-political debates on social innovation today. The contributors provide an overview of theoretical perspectives, methodologies and instructive experiences from all continents, as well as implications for collective action and policy. They argue strongly for social innovation as a key to human development. The Handbook defines social innovation as innovation in social relations within both micro and macro spheres, with the purpose of satisfying unmet or new human needs across different layers of society. It connects social innovation to empowerment dynamics, thus giving a political character to social movements and bottom-up governance initiatives. Together these should lay the foundations for a fairer, more democratic society for all. This interdisciplinary work, written by scholars collaborating to develop a joint methodological perspective toward social innovation agency and processes, will be invaluable for students and researchers in social science and humanities. It will also appeal to policy makers, policy analysts, lobbyists and activists seeking to give inspiration and leadership from a social innovation perspective. |
| handbook of innovation in public services: Fostering Innovation in the Public Sector OECD, 2017-04-25 Public sector innovation does not happen by itself: problems need to be identified, and ideas translated into projects that can be tested, implemented and shared. This report looks at how governments can create an environment that fosters innovation. |
| handbook of innovation in public services: Handbook on Alternative Theories of Innovation Godin, Benoît, Gaglio, Gérald, Vinck, Dominique, 2021-10-12 This insightful Handbook scrutinizes alternative concepts and approaches to the dominant economic or industrial theories of innovation. Providing an assessment of these alternatives, it questions the absence of these neglected types of innovation and suggests diverse theories. |
| handbook of innovation in public services: Framing Innovation in Public Service Sectors Rolf Rønning, Bo Enquist, Lars Fuglsang, 2014-05-09 Innovation is seen as an interactive process that involves many actors within and across organizational boundaries. In public sector services, innovation is a frequent, often holistic, and multi-layered process that involves many actors and many services at the same time. However, most of the existing literature on innovation in public sector services is based on the economics of innovation, which is heavily influenced by investigations of the private sector. Innovation in the Public Sector develops a more context-sensitive and rich approach in order to explore the different logics of innovation that prevail here. Rather than presenting a general theory of innovation, the book specifies how innovation and value creation are interconnected with social and institutional elements. Analytical constructs, including dynamic capability, absorptive capacity, and practice-based approaches, are reviewed and anchored in the organizational context of public sector services. Such a perspective on innovation can help us develop new understandings of the process and history of innovation, contributing to processual organizational analysis in a broader sense, and further developing present theories of organizational change. |
| handbook of innovation in public services: Co-Production of Public Services and Outcomes Elke Loeffler, 2020-10-03 This book examines user and community co-production of public services and outcomes, currently one of the most discussed topics in the field of public management and policy. It considers co-production in a wide range of public services, with particular emphasis on health, social care and community safety, illustrated through international case studies in many of the chapters. This book draws on both quantitative and qualitative empirical research studies on co-production, and on the Governance International database of more than 70 international co-production case studies, most of which have been republished by the OECD. Academically rigorous and systematically evidence-based, the book incorporates many insights which have arisen from the extensive range of research projects and executive training programmes in co-production undertaken by the author. Written in a style which is easy and enjoyable to read, the book gives readers, both academics and practitioners, the opportunity to develop a creative understanding of the essence and implications of co-production. |
| handbook of innovation in public services: The Geography of Innovation M.P. Feldman, 1994-02-28 This book offers a geographic dimension to the study of innovation and product commercialization. Building on the literature in economics and geography, this book demonstrates that product innovation clusters spatially in regions which provide concentrations of the knowledge needed for the commercialization process. The book develops a conceptual model which links the location of new product innovations to the sources of these knowledge inputs. The geographic concentration of this knowledge fonns a technological infrastructure which promotes infonnation transfers, and lowers the risks and the costs of engaging in innovative activity. Empirical estimation confinns that the location of product innovation is related to the underlying technological infrastructure, and that the location of the knowledge inputs are mutually reinforcing in defining a region's competitive advantage. The book concludes by considering the policy implications of these fmdings for both private finns and state governments. This work is intended for academics, policy practitioners and students in the fields of innovation and technological change, geography and regional science, and economic development. This work is part of a larger research effort to understand why the location of innovative activity varies spatially, specifically the externalities and increasing returns which accrue to location. xi Acknowledgements This work has benefitted greatly from discussions with friends and colleagues. I wish to specifically note the contribution of Mark Kamlet, Wes Cohen, Richard Florida, Zoltan Acs and David Audretsch. I would like to thank Gail Cohen Shaivitz for her dedication in editing the final manuscript. |
| handbook of innovation in public services: The Handbook of Industrial Innovation Mark Dodgson, Roy Rothwell, 1994 Industrial innovation is vital to national and corporate competitiveness - understanding its nature, determinants and consequences is a key task of managers, public policy makers and students of industry. This reference offers contributions from experts on a range of issues concerning innovation. |
| handbook of innovation in public services: Handbook of American Public Administration Edmund C. Stazyk, H. George Frederickson, 2018-10-26 'Currently, public administration as art and science ponders a challenging and uncertain future. Thus, no better time exists to take stock and ponder the practical and theoretical value of its topical coverage to date. Stazyk and Frederickson have assembled an eclectic and impressive group of senior and junior scholars to join them in this intellectual exercise. Collectively, the contributors offer a stiletto-like dissection of where and how the field's energy has been expended, what knowledge it has produced, what its limitations are, and where future energies might best be expended. Kudos to all.' - Robert F. Durant, American University, US This forward-thinking Handbook draws on the expertise of established and emerging scholars to provide a comprehensive review of the current state and future direction of theory and practice in US public administration. Chapters offer a cross-disciplinary, holistic review of the field, pulling together leaders from subfields such as public administration, public and nonprofit management, finance, human resource management, networks, nonprofits, policy, and politics. Chapter authors conclude that the field is intellectually rich and highly nuanced, but also identify numerous opportunities for growth and expansion in the coming years. The Handbook charts an agenda for future research in the field. TheHandbook of American Public Administrationis geared toward academics, researchers, and advanced graduate students. As an authoritative text on the history and state of US public administration, it proves equally suitable for national and international audiences. Practitioners who may be looking for background information or state-of-the-art knowledge about practice will also benefit from this Handbook. Contributors include: G. Arnold, G.A. Brewer, B.J. Cook, R.S. Davis, L. DeHart-Davis, M.D. Farnworth, P.S. Federman, S. Fernandez, H.G. Frederickson, H. Getha-Taylor, R.K. Ghere, D. Hatmaker, K. Hendren, C.J. Hill, N. Humphrey, K.R. Isett, S. Jo, J.E. Kellough, S.Y. Kim, Y. Kim, L. Langbein, M. Leighninger, L.E. Lynn, Jr., D.S.T. Matkin, B. Merriman, C.C. Merritt, A.V. Moldavanova, T. Nabatchi, S. Nicholson-Crotty, R. O'Leary, Z.W. Oberfield, A. Osorio, S.K. Pandey, Y.J. Park, S. Portillo, B.A. Radin, W.G. Resh, R.L. St. Clair, J.R. Sandfort, L.M. Shimek, A.E. Smith, S.R. Smith, E.C. Stazyk, S. Webeck, E.S. Zeemering, H.L. Zook |
| handbook of innovation in public services: Handbook of Research on Digital Transformation Management and Tools Pettinger, Richard, Gupta, Brij B., Roja, Alexandru, Cozmiuc, Diana, 2022-06-30 Advances in digital technologies continue to impact all areas of life, including the business sector. Digital transformation is ascertained to usher in the digitalized economy and involves new concepts and management tools that must be considered in the context of management science and practice. For business leaders to ensure their companies remain competitive and relevant, it is essential for them to utilize these innovative technologies and strategies. The Handbook of Research on Digital Transformation Management and Tools highlights new digital concepts within management, such as digitalization and digital disruption, and addresses the paradigm shift in management science incurred by the digital transformation towards the digitalized economy. Covering a range of important topics such as cultural economy, online consumer behavior, sustainability, and social media, this major reference work is crucial for managers, business owners, researchers, scholars, academicians, practitioners, instructors, and students. |
| handbook of innovation in public services: Research Handbook on E-Government Welch, Eric W., 2021-10-15 E-government is an increasingly well-established and wide-ranging field, in which there has been an explosion of new technologies, applications, and data resulting in new challenges and opportunities for e-government research and practice. This Research Handbook advances research in the field of e-government by first recognizing its roots and documenting its growth and progress. It investigates the advent and implications of new technologies, and structures the content around core topics of service, management, engagement and access. Two additional sections examine the role of e-government in developing countries and smart cities. |
| handbook of innovation in public services: Handbook of Innovation Indicators and Measurement Fred Gault, Anthony Arundel, Erika Kraemer-Mbula, 2023-09-06 Providing nuanced insight into key areas of innovation studies, this erudite second edition acknowledges the significance of innovation within the informal economy. It contributes to the broader scholarly discourse on innovation indicators and measurement, exploring the nature and rate of recent developments within the field. |
| handbook of innovation in public services: Knowledge Management in the Public Sector David E McNabb, 2015-01-28 This comprehensive text introduces public management students and government and nonprofit administrators to the principles and practices of Knowledge Management. The first book to focus exclusively on knowledge management techniques in government agencies, it covers such important concepts as collecting, categorizing, processing, distributing, and archiving critical organization data and information - and then converting and disseminating these resources to all who need to share in the organizational knowledge. Written in an easy-to-read, non-technical style, the book includes a thorough review of the current literature in the field as well as a comprehensive presentation of Knowledge Management techniques. Extensive illustrations, models, checklists, and instructions lead readers through the steps involved in instituting KM programs in government and non-profit agencies. |
| handbook of innovation in public services: The Oxford Handbook of Public Policy Michael Moran, Martin Rein, Robert E. Goodin, 2008-06-13 The Oxford Handbooks of Political Science is a ten-volume set of reference books offering authoritative and engaging critical overviews of the state of political science. Each volume focuses on a particular part of the discipline, with volumes on Public Policy, Political Theory, Political Economy, Contextual Political Analysis, Comparative Politics, International Relations, Law and Politics, Political Behavior, Political Institutions, and Political Methodology. The project as a whole is under the General Editorship of Robert E. Goodin, with each volume being edited by a distinguished international group of specialists in their respective fields. The books set out not just to report on the discipline, but to shape it. The series will be an indispensable point of reference for anyone working in political science and adjacent disciplines. Public policy is the business end of political science. It is where theory meets practice in the pursuit of the public good. Political scientists approach public policy in myriad ways. Some approach the policy process descriptively, asking how the need for public intervention comes to be perceived, a policy response formulated, enacted, implemented, and, all too often, subverted, perverted, altered, or abandoned. Others approach public policy more prescriptively, offering politically-informed suggestions for how normatively valued goals can and should be pursued, either through particular policies or through alternative processes for making policy. Some offer their advice from the Olympian heights of detached academic observers, others as 'engaged scholars' cum advocates, while still others seek to instil more reflective attitudes among policy practitioners themselves toward their own practices. The Oxford Handbook of Public Policy mines all these traditions, using an innovative structure that responds to the very latest scholarship. Its chapters touch upon institutional and historical sources and analytical methods, how policy is made, how it is evaluated and how it is constrained. In these ways, the Handbook shows how the combined wisdom of political science as a whole can be brought to bear on political attempts to improve the human condition. |
| handbook of innovation in public services: Handbook of Digital Innovation Satish Nambisan, Kalle Lyytinen, Youngjin Yoo, 2022-01-28 Digital innovations influence every aspect of our lives in this increasingly technological world. Firms that pursue digital innovations must think carefully about how digital technologies shape the nature, process and outcomes of innovation as well as the long- and short-term social, economic and cultural consequences of their offerings. The Handbook contributes to building a transdisciplinary understanding of digital innovation by bringing together a diverse set of leading scholars from business, engineering, economics, science and public policy. Their distinct perspectives advance ideas and principles intended to set the agenda for future research on digital innovation in ways that inform not only firm-level strategies and practices but policy decisions and science-focused investments as well. The first of its kind, this Handbook provides scope and depth for scholars interested in information systems and digital technologies, innovation and entrepreneurship, strategy, and digital platforms and ecosystems. In addition, it is informative and enlightening to scholars and practitioners interested in the impact of digital technologies on organizations and the broader society. Contributors include:A. Aaltonen, C. Alaimo, E. Autio, N. Berente, C. Bubel, P.N. Courant, J. Cutcher-Gershenfeld, E.L. Echeverri-Carroll, A. Gawer, T.L. Griffith, V. Grover, J. Grudin, O. Henfridsson, S.L. Jarvenpaa, J. Kallinikos, M.J. Kim, J.L. King, R.J. Kulathinal, S. Kumar, K.A. Loparo, K. Lyytinen, A. Majchrzak, A. Malhotra, M.L. Markus, S. Nambisan, W. Nan, J.V. Nickerson, A. Pedraza-Avella, L.W. Rogowski, S. Seidel, L.D.W. Thomas, C. Velu, Y. Yoo, X. Zhang |
| handbook of innovation in public services: Problem Solving with the Private Sector Daniel E. Bromberg, 2016-03-31 Problem Solving with the Private Sector presents advice and solutions for fruitful government–business alliances from the perspective of everyday public management. With a focus on job training, economic development, regulation, and finance and innovation, each chapter discusses a traditional tool of government presented in a practical and applied manner, as well as the implementation of the tool with clear examples. Content-rich case studies on a wide range of policy issues, including regulatory policy, natural resources, manufacturing, financial services, and health care highlight opportunities for government and business to collaborate to pursue the public good. This book offers current and future public managers possible solutions to complex problems for effective government–business alliances in a range of settings. It is essential reading for all those studying public management, public administration, and public policy. |
| handbook of innovation in public services: Handbook of Service Business John R. Bryson, Peter W. Daniels, 2015-04-30 Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook co |
| handbook of innovation in public services: The Innovation System of the Public Service of Canada OECD, 2018-11-20 Governments today are confronted with a complex array of interconnected problems, increased citizen expectations, and fiscal constraints. Furthermore, they must operate in a context of fast-paced technological, geopolitical, economic, social, and environmental change. Existing policies and ... |
| handbook of innovation in public services: Value-Driven Brent Messer, 2021-06-29 Is it actually possible to innovate in government? Can a public sector CIO build a great culture and drive digital transformations? Yes! And, this book tells you how.Value-Driven is the definitive leadership guide for the public sector Chief Information Officer. Learn what it takes to be a great CIO, driving digital transformation and innovation in the public sector. Value-Driven is equally valuable for non-CIO public sector leaders, including elected officials, seeking to understand the role of technology and the CIO in their organization. The book highlights the best methods and techniques to drive value and enable change, creating a both effective and efficient IT group. |
| handbook of innovation in public services: User-based Innovation in Services Jon Sundbo, Marja Toivonen, 2011 This book demonstrates pioneering work on user-based service innovation using an analytical framework. This approach involves understanding the needs of users, the service firms collaborating with them, and recognising the fact that users are innovators and, as such, services develop while in use. As well as presenting case studies, the book discusses theoretically what user-based innovation means in the context of services. Three main fields are analysed: user-based innovation in knowledge-intensive business service, user-based innovation in public services, and models and methods for structuring user-based innovation. |
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