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| essentials of fire department customer service: Essentials of Fire Department Customer Service Alan V. Brunacini, 1996 Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator. |
| essentials of fire department customer service: Essentials of Fire Fighting and Fire Department Operations IFSTA, 2012-12-30 This version includes all 21 chapters of Essentials of Fire Fighting, 6th Edition and adds three chapters written and validated to meet the emergency medical and hazardous materials requirements of NFPA® 1001, 2013 Edition. Chapter 22 specifically addresses the Firefighter I and Firefighter II knowledge and skills requirements for the emergency medical care competencies identified in NFPA® 1001, 2013 Edition Chapter 4. Chapters 23 and 24 meet the First Responder Awareness and Operations Levels for Responders according to NFPA® 472: Standard for Competence of Responders to Hazardous Materials/Weapons of Mass Destruction Incidents, 2012 Edition and OSHA 1910.120. The chapters also provide validated content to meet Section 6.6, Mission-Specific Competencies: Product Control, of NFPA® 472. The hazardous materials information is adapted from the IFSTA Hazardous Materials for First Responders, 4th Edition. |
| essentials of fire department customer service: Fundamentals of Fire Fighter Skills Iafc, 2018-08-06 This textbook is packaged with Navigate 2 Advantage Access which unlocks a complete eBook, Study Center, homework and Assessment Center, and a dashboard that reports actionable data. Experience Navigate 2 today at www.jblnavigate.com/2.Fundamentals of Fire Fighter Skills, Fourth Edition provides the complete Fire Fighter I and Fire Fighter II training solution. The National Fire Protection Association (NFPA) and the International Association of Fire Chiefs (IAFC) are pleased to bring you product enhancements and features that ensure student comprehension and enhanced critical thinking.The Fourth Edition features the same exceptional content, along with the latest research, standards and technology, including the latest research-based data from Underwriters Laboratories (UL) and the National Institute of Standards and Technology (NIST). Understanding that today’s fires release energy faster, reach flashover potential sooner, and may reach higher temperatures than building fires of the past is critically important for new and seasoned fire fighters. This foundational knowledge is covered extensively, in addition to recent data identifying the higher rate of physical and mental health issues in the fire service than the general population. Information relating to fire fighter health and safety has been revised and updated to include behavioral and physical health awareness topics and statistics.The new edition meets and exceeds the performance requirements in the latest edition of NFPA1001: Standard for Fire Fighter Professional Qualifications. Along with a new design, the structure and organization of the Fourth Edition has been completely updated to allow you the flexibility to teach your Fire Fighter I and II courses exactly the way you wish.The Fourth Edition delivers:A split-level table of contents with distinct sections for Fire Fighter Level I and Level II chaptersFull coverage of all JPRs and competencies required within the 2017 edition of NFPAUpdated research and statistics, with reference information, is included to ensure evidence-based recommendations and protocolsA new and improved Skill Drill design with clear, comprehensive visual summariesAn updated art program featuring new photos and illustrations |
| essentials of fire department customer service: Essentials of Fire Fighting Ifsta, 2019-01-22 For courses in the essentials of fire fighting. Foundations for success in professional fire fighting Essentials of Fire Fighting and Fire Department Operations continues the tradition of excellence in firefighter education. It meets all the requirements of Fire Fighter I and II levels of NFPA 1001®, NFPA 472®, and OSHA 1910.120. The 7th edition offers a complete support package, including skill sheets, knot and rope requirements, and coverage of essential job tasks related to medical requirements of NFPA 1582®. |
| essentials of fire department customer service: Fire and Emergency Services Company Officer IFSTA, 2014-11-14 This new IFSTA manual details the training required of Company Officers according to NFPA® 1021, Standard for Fire Officer Professional Qualifications, 2014 Edition. The manual is divided into two sections to make a clear distinction between the information needed for Fire Officer Level I and Fire Officer Level II. Both print and eBook formats are available. There is no shortage of issues that a company officer might face in the everyday operation of a fire company or unit. This manual addresses the wide range of topics and issues encountered by a company officer, from leadership and supervision to health and safety issues. Great attention was given to focus on the job performance requirements of NFPA® 1021. The fifth edition of Fire and Emergency Services Company Officer builds on the previous edition of the manual while presenting the material in a more concise manner to make it easier for students to read and instructors to teach. By merging related topics, the number of chapters was reduced from 32 in the fourth edition to 17 in the new manual while preserving the material related to the NFPA® standard. The number of appendices was reduced from 20 to 4 by removing information that can be found in other media. Along with reducing the volume of material from the fourth edition, the fifth edition of Fire and Emergency Services Company Officer offers several new features. The manual features a new look with IFSTA’s single-column format and upgraded and updated curriculum components. Learning activities are included to help instructors present the material to their students. Case Histories open each chapter to illustrate important lessons learned in the real world. Photographs, illustrations, and tables are included throughout the manual to illustrate key points and improve the overall instructional value of the material. |
| essentials of fire department customer service: Risk Management in the Fire Service Steven S. Wilder, 1997 Defines and discusses risk management, a new idea in fire service even though it has been informally applied for years. Ten chapters address topics such as the nature of loss, processes and methods, the safety committee, incident investigation, managing risks and emergency operations, quality management, and sexual harassment in the fire service. Two appendices provide case law studies and common departmental loss exposures. Annotation copyrighted by Book News, Inc., Portland, OR |
| essentials of fire department customer service: The Fire Chief's Handbook, 7th Edition Richard A. Marinucci, 2015-04-17 The Fire Chief’s Handbook, 7th Edition continues Fire Engineering’s 82-year tradition of publishing the definitive resource for advanced fire service training. The text has been completely updated to meet the changing environment and added responsibilities of the fire service. Returning authors have rewritten their chapter to address today’s leadership and administrative concerns, while new authors are also introduced to offer new perspectives. This comprehensive guidebook is designed for firefighters, company officers, and chief officers of all ranks and department types who want the latest information on the fundamentals of leadership in the fire service, as well as managing the day-to-day operations of a fire department. |
| essentials of fire department customer service: Fire Service Rapid Intervention Crews: Principles and Practice Joe Nedder, 2014 From training to equipment to on-scene considerations, this book covers all aspects of rapid intervention and ensures that crew members and Incident Commanders are fully prepared for Mayday emergencies. This book addresses the competencies for chapters 5, 6, and 7 of the 2015 edition of NFPA 1407, Standard for Training Fire Service Rapid Intervention Crews, and informs training personnel on how to conduct safe, effective, rapid intervention training.--Back cover. |
| essentials of fire department customer service: Risk Management Practices in the Fire Service , |
| essentials of fire department customer service: Fire Officer International Association of Fire Chiefs, National Fire Protection Association, 2010 The National Fire Protection Association (NFPA) And The International Association of Fire Chiefs (IAFC) are pleased to bring you the Second Edition of Fire Officer: Principles and Practice, a modern integrated teaching and learning system For The Fire Officer I and II levels. Fire officers need to know how to make the transition from fire fighter to leader. Fire Officer: Principles and Practice, Second Edition is designed to help fire fighters make a smooth transition to fire officer. Covering the entire scope of NFPA 1021, Standard for Fire Officer Professional Qualifications, 2009 Edition, Fire Officer combines current content with dynamic features and interactive technology to better support instructors and help prepare future fire officers for any situation that may arise. Safety is Principle! the Second Edition features a laser-like focus on fire fighter safety. Reducing fire fighter injuries and deaths requires the dedicated efforts of every fire fighter, fire officer, fire department, And The entire fire community working together. it is with this goal in mind that we have integrated the 16 Firefighter Life Safety Initiatives developed by the National Fallen Firefighters Foundation into the text. Likewise, In each of the chapters, actual National Fire Fighter Near-Miss Reporting System cases are discussed to drive home safety And The lessons learned from those incidents. Some of the guiding principles added To The new edition include: Description of the “Everybody Goes Home” And The National Fire Fighter Near-Miss Reporting System, including over a dozen company officer near-miss examples throughout the text. Description of the IAFC/IAFF Firefighter Safety and Deployment Study. The latest fire fighter death and injury issues as reported by the NFPA® National Fallen Firefighters Foundation, IAFC, and IAFF, including results of a thirty-year retrospective study. Changes in fire-ground accountability and rapid intervention practices. Results of National Institute of Standards and Technology research on wind-driven fires, thermal imaging cameras, and fire dynamics as related to fire fighter survival. The latest developments in crew resource management. The Second Edition also reflects the latest developments in: Building a personal development plan through education, training, self-development, and experience, including a description of the Fire and Emergency Services Higher Education (FESHE) program. The impact of blogs, video sharing, and social networks. How to budget for a grant. Changes in the National Response Framework and National Incident Management System. Additional items related to fire fighter safety and health are included. Click here to view a sample chapter from Fire Officer: Principles and Practice, Second Edition . |
| essentials of fire department customer service: Essentials of Fire Fighting Susan S. Walker, 1992 |
| essentials of fire department customer service: Fire Department Incident Safety Officer includes Navigate Advantage Access David W. Dodson, 2015-08-21 The third edition of Fire Department Incident Safety Officer has been thoroughly updated to cover the latest trends, information, and best-practices needed by current and aspiring Incident Safety Officers (ISO’s). Developed in partnership with the Fire Department Safety Officer’s Association and based on the 2015 Edition of NFPA 1521, Standard for Fire Department Safety Officer Professional Qualifications, this authoritative resource focuses uniquely on the roles, responsibilities, and duties for fire service officers assigned to the incident command staff position of safety officer. From smoke reading to alternative energy sources to green construction buildings, Fire Department Incident Safety Officer, Third Edition is loaded with up-to-date information needed to keep fire department members safe, including: A new chapter dedicated to the Incident Safety Officer at Training Drills and Special Events Entire chapters devoted to important topics like reading smoke, reading buildings, |
| essentials of fire department customer service: Fire Service Hydraulics & Pump Operations, 2nd Ed Paul Spurgeon, 2017-08-04 Understanding hydraulics and pump operations doesn’t have to be difficult, and it is of key importance to the science of fire engineering. Putting all the pieces together correctly so that the right stream is brought to the fire is essential to effective fireground operations. In the second edition of Fire Service Hydraulics and Pump Operations, author Paul Spurgeon, engineer/pump operator with the Denver Fire Department, breaks down the sometimes difficult-to-understand formulas of hydraulics and pumps into easily learned steps, taking care to explain the hows and whys of each formula discussed. Using an in-the-street, practical approach, Spurgeon teaches readers how to develop proper fire streams as well as how they relate to overall fireground strategies. He covers hydraulics and pumps extensively—from the properties of water to its supply to pumping to sprinkler systems and foams. So readers can put what they’ve learned into practice, Spurgeon provides both end-of-chapter tests and practice sets at the end of the book, complete with answers so that readers can check their knowledge. The second edition includes numerous updates and additions, including the Rule of Thumb chapter that illustrates how to perform these complex calculations while under stress on the fireground. This text meets the learning objectives for FESHE Fire Protection Hydraulics and Water Supply course work. Features and Benefits: • Summary of chapter formulas • End-of-chapter tests with answers • Practice sets with answers to further test your understanding |
| essentials of fire department customer service: Exam Prep Ben Hirst Performance Training Systems, Ben A. Hirst, 2009 At head of title: International Association of Fire Chiefs. |
| essentials of fire department customer service: Fire and Emergency Services Instructor Walter G. M. Schneider, 2019 |
| essentials of fire department customer service: How To Excel At Fire Department Promotional Exams Steve Prziborowski, 2013-10 Getting promoted in the fire service is not an easy process. Many people have that desire to promote, but for whatever reason cannot put the pieces together to make it a reality. Over the 20 plus years I have been in the fire service, I have had the opportunity to be on both sides of the promotional process - as a candidate, and as a rater and proctor. This book will assist fire department personnel specifically prepare for their next promotional exam. Promotional candidates will be exposed to and offered key points for the most common tasks and events within a fire department promotional process including, but not limited to: promotional preparation, completing the application, resume preparation, the written exam, the oral interview, the personnel problem, the oral presentation, and the emergency simulation. |
| essentials of fire department customer service: Truck Company Operations John Mittendorf, 2010 Author John Mittendorf has completely rewritten his best-selling book, Truck Company Operations, a must-have for all firefighters who are assigned to the truck and who have responsibilities for the truck on the fireground. The new second edition covers the many aspects, tasks, and functions of a truck company, and contains new and expanded information related to search, reading a building, reading smoke, the Ten Commandments of truck company operations, operating truck apparatus, and more--all from a truck company perspective. |
| essentials of fire department customer service: Fire Inspection and Code Enforcement Lynne Murnane, Tony Peters, Veronica Smith, 2016 |
| essentials of fire department customer service: Essentials of Fire Fighting and Fire Department Operations Carl Goodson, Lynne Murnane, 2008 [This volume is] correlated to the 2008 edition of NFPA 1001, Standard for Fire Fighter Professional Qualifications, Levels I and II, and is widely accepted as the standard of knowledge and skills measurement for all firefighters. |
| essentials of fire department customer service: Plans Examiner for Fire and Emergency Services Edward J. Prendergast, 2013 |
| essentials of fire department customer service: The Complete Guide to Becoming a Firefighter Kory Pearn, 2012-01-30 Get the Facts-Save Time and Money |
| essentials of fire department customer service: Fire Service Hydraulics and Water Supply Michael A. Wieder, 2011 |
| essentials of fire department customer service: Fundamentals of Fire Protection Arthur Cote, 2011-02-28 Up-to-date, broad-based training for fire service candidates and in-service professionals! Comprehensive coverage--from fire basics to fire department operations- and based on objectives established by the National Fire Academy. Written by experienced fire service faculty from colleges and fire departments, Fundamentals of Fire Protection provides a solid introduction to the full range of fire protection topics. Designed for classroom instruction or self-study, this authoritative resource is a suggested text for the model FESHE curriculum course Principles of Emergency Services (formerly Fundamentals of Fire Protection). It is i deal for students preparing to enter the field or fire protection professionals who want to advance their career. Fundamentals is the only text organized around the Principles of Emergency Services course developed by the National Fire Academy's Fire and Emergency Services Higher Education (FESHE) Conference. Comprised of faculty from over 100 institutions of higher learning with a fire science curriculum, FESHE's model curriculum sets uniform objectives for quality fire and emergency services education. Fundamentals of Fire Protection's 12 chapters are designed for a 12- or 13-week semester of study. Each chapter features measurable educational objectives based on those developed by FESHE, review questions with answer key, and student activities. Easy for instructors to use and for students to understand. |
| essentials of fire department customer service: Managing Fire and Emergency Services Adam K. Thiel, Charles Robert Jennings, 2012 |
| essentials of fire department customer service: Fire Protection Hydraulics and Water Supply Analysis Pat D. Brock, 2012 |
| essentials of fire department customer service: Fire Service Ethics H. Scott Walker, 2018-11-14 Fire Service Ethics is the first textbook specifically developed to help fire service personnel deal with ethical dilemmas. Firefighters and fire service leaders will find benefit from this important tool to aid them in dealing with complex issues. No other profession places such discretionary burden on its practitioners as the fire service. The military, law enforcement, the medical profession, and legal profession all provide a robust set of ethical policies and guidelines to their members. Fire Service Ethics provides the foundation for creating ethical boundaries.Fire Service Ethics meets and exceeds the course outcomes and course objectives for the National Fire Academy FESHE Model Curriculum Bachelor’s (Non-Core) course called Fire Service Ethics (C0303). It is also well suited for fire officer and administration development programs. Section 1 of the book is entitled Foundations. Its four chapters are intended to provide the reader with the basic understanding of ethics necessary to master the material in the succeeding three sections. Chapter 1 is recommended for all readers, as it addresses the important questions of ethical relevance to the fire service. Chapters 2, 3 & 4 are grounded in academic approaches to ethics and are specifically intended to be used in college courses. The material within the sections encourages critical analysis of ethical systems, and understanding of the basics of human behavior.Section 2 of the book is entitled Ethics on The Line. Its chapters address issues directly related to rank-and-file firefighters, and company officers. The section also deals with diversity; first as an abstract concept, and then as it applies specifically to the fire service. Section 2 is intended to serve dual purposes. First, it is designed to be included in an academic curriculum aimed at future firefighters. Secondly, Section 2 - combined with Section 4 - encompasses the majority of material appropriate for inclusion in fire service training programs.Section 3 of the text is dedicated to Administrative Ethics. The chapters within the section explore ethics issues faced by fire chiefs and senior administrative personnel. Included within the section are chapters on the building and maintenance of an ethical work culture, the ethical responsibilities associated with administration, and finally, ethics laws. Section 3 - combined with Sections 1 and 4 - is especially appropriate for officer development programs and collegiate programs in fire administration.Section 4 of the book is entitled Applied Ethics. The three chapters within the section deal with the application of ethics on the personal and department level. Included within the section are chapters on ethical decision-making, mechanisms by which unethical behavior is engaged, and a review of current ethical issues affecting local fire departments. Section 4 is universal in its application and should be used in all collegiate programs, as well as in firefighter and fire |
| essentials of fire department customer service: Command Safety Alan V. Brunacini, Nick Brunacini, 2004-01-01 A companion to Fire Command, this book details the safety aspects of the 8 functions of fire command for modern fire departments. |
| essentials of fire department customer service: 101 Tips to Ace Your Promotional Exam Steve Prziborowski, 2021-01-13 Chief Steve Prziborowski reveals more than 101 tips for getting promoted and becoming a vital asset to your fire department, family, and community. From soft skills to hard truths, this book covers what you need to move up the ranks the right way. FEATURING: • Sound advice for personal growth and personal improvement for any firefighter of any rank who wishes to advance • Insights, tricks, and tips for avoiding the pitfalls while preparing for a comprehensive promotional testing process • Bonus: Guidance from 37 professional, knowledgeable fire service veterans What others are saying: “Just like firefighting, getting promoted and moving up isn’t something you can succeed in alone—it takes a team. Steve has assembled a whole bunch of good fire service veterans who own their very personal experiences, bumps and bruises along with their successes, to help you figure this out. Sit back and prepare to soak up decades of advice based on experience so you can start the climb up.” —Deputy Chief Billy Goldfeder (Proudly bumped and bruised since 1973) “After years of teaching thousands of aspiring fire rescue officers, Steve Prziborowski has documented his highly successful training information. You need this book if you are looking to get the edge up on the competition and demonstrate to the hiring authority that you are ready for the job. If you are serious about being a successful fire rescue officer at any rank, do yourself a favor and add this text to your personal library today!” —Fire Chief Dennis L. Rubin “Committing to taking a promotional exam requires a Herculean effort, a never-looking-back attitude, and a willingness to give up your life as you know it until the exam is over. The book is an invaluable resource to guide your journey. Study hard and then study harder. Good luck.” —Deputy Chief (Ret.) Anthony Avillo, North Hudson Regional (NJ) Fire and Rescue |
| essentials of fire department customer service: Fire Engineering's Handbook for Firefighter I & II, 2019 update Fire Engineering, 2019-09-03 Fire Engineering’s Handbook for Firefighter I and II - “WRITTEN TO 2019 NFPA STANDARDS 1001” The Preeminent Handbook on Real-World Fire Basics From fire service history to basic fire attack and building construction to firefighter safety, Fire Engineering’s 2019 update is the standard instruction handbook for firefighters. Lessons learned from more than 40 experienced authors who share their insight and knowledge. Edited by Glenn Corbett, Fire Engineering magazine’s technical editor, this 2019 update gives readers practical, real-world, time-tested knowledge and skills. Fire Engineering’s Handbook for Firefighter I and II is the chosen reference for training and certification. Bobby Halton, editor in chief, Fire Engineering/education director, FDIC International, says: “Ours is an extremely dangerous and potentially deadly occupation. One should learn as much as possible about every aspect of firefighting. Fire Engineering’s Handbook for Firefighter I and II is the most comprehensive introduction to the world’s most honored profession.” |
| essentials of fire department customer service: Fire Engineering's Handbook for Firefighter I and II Glenn P. Corbett, 2009 Corbett, technical editor of Fire Engineering magazine, has assembled more than 40 accomplished fire service professionals to compile one of the most authoritative, comprehensive, and up-to-date basics book for Firefighter I and II classes. |
| essentials of fire department customer service: Fire Officer Michael J. Ward, Iafc, 2013-12-06 Your Complete Fire Officer I and Fire Fighter II Training Solution! The National Fire Protection Association (NFPA) and the International Association of Fire Chiefs (IAFC) are pleased to bring you the Third Edition of Fire Officer: Principles and Practice, the next step in the evolution of Fire Officer I and II training. Covering the entire spectrum of the 2014 Edition of NFPA 1021: Standard for Fire Officer Professional Qualifications, the Third Edition includes the following updates: • Separation of Fire Officer I and II Level content throughout the textbook and student, instructor, and technology resources. • The latest developments in social media and media relations; NIST research on fire dynamics; fire fighter safety and health issues; and fireground accountability and rapid intervention practices. • A reorganization of chapters to improve course delivery, including a new chapter on Rules of Engagement. • New end-of-chapter tools, including Fire Captain (Fire Officer II) activities and comprehensive case studies that progress within each chapter throughout the textbook. • All new Voices of Experience essays and Near-Miss Reports. • Addresses the course objectives for FESHE's Principles of Fire and Emergency Service Administration model curriculum Build the next generation of great fire service leaders with the Third Edition of Fire Officer: Principles and Practice. |
| essentials of fire department customer service: Marketing in the Public Sector Nancy R. Lee, Philip T. Kotler, 2006-10-16 Marketing in the Public Sector is a groundbreaking book written exclusively for governmental agencies. It offers dozens of marketing success stories from agencies of all types–from around the world–so that you can make a difference in your organization. World-renowned marketing expert Dr. Philip Kotler and social marketing consultant Nancy Lee show that marketing is far more than communications and has at its core a citizen-oriented mindset. You’ll become familiar with the marketing toolbox and come to understand how these tools can be used to engender citizen support for your agency, increase utilization of your products and services, influence positive public behaviors–even increase revenues and decrease operating costs. This book offers no-nonsense roadmaps on how to create a strong brand identity, gather citizen input, and evaluate your efforts. It presents a step-by-step model for developing a marketing plan, pulling the lessons of the entire book together into one, high-impact action plan. Simply put, this book empowers you to build the “high-tech, high-touch” agency of the future–and deliver more value for every penny you spend. |
| essentials of fire department customer service: Marketing Strategy from the Masters (Collection) Philip Kotler, Nancy Lee, Paul W. Farris, Neil Bendle, Phillip Pfeifer, David Reibstein, Larry Light, Joan Kiddon, Monique Reece, 2010-10-19 Breakthrough marketing: revitalize brands, optimize investments, link marketing to performance, even apply winning marketing strategies in the public sector Three full books of proven marketing strategy principles and actionable solutions! Discover how to revitalize any brand, and drive it to unprecedented success… apply the right metrics to all your marketing investments, get accurate answers, and use them to systematically improve ROI... tightly link marketing with business performance… bring powerful marketing strategies to the public sector… and much more! From world-renowned leaders and experts, including Philip Kotler, Nancy R. Lee, Paul W. Farris, Neil T. Bendle, Phillip E. Pfeifer, David J. Reibstein, Larry Light, and Joan Kiddon |
| essentials of fire department customer service: Fire Command Alan V. Brunacini, 2002 |
| essentials of fire department customer service: Fire Fighter Safety and Survival includes Navigate Advantage Access Don Zimmerman, 2019-11-01 Whether you are on the job or in training, Fire Fighter Safety and Survival, Third Edition is a must-have resource for fire fighters, EMS providers, and other safety professionals. Focused on improving statistics for line-of-duty injuries and fatalities, this book details the 16 Fire Fighter Life Safety Initiatives supported by the National Fallen Firefighters Foundation (NFFF) and describes a fire fighter life safety program, as well as methods for implementation. Actual scenarios from the fire service put you in the center of life-threatening situations and gives you the skills and knowledge it takes to create positive outcomes from incidents and promote a safety culture in your department.The Third Edition features:Correlating directly with the 16 Fire Fighter Life Safety Initiatives supported by the NFFF and the National Fire Academy’s Fire and Emergency Services Higher Education (FESHE) course objectives and outcomes for the Associate’s (Core) course Principles of Fire and Emergency Services Safety and Survival (C0281). This book delivers the know-how to help you reduce injuries and fatalities within your department.Each chapter begins with a Case Study that provides students a means to test their understanding of the chapter concepts in the context of a fictional scenario.Make a difference in your department with new and evolving ideas that give you the knowledge and tools to succeed without sacrificing cherished, longstanding traditions.Understand and apply safety concepts introduced in the chapters through realistic scenarios and examples shared by the author.Broaden your horizons with real examples of safety problems and solutions from other industries where high risk, life safety, and human response all comes into play.Important new topics were added, including:NFPA 3000TM, Standard for an Active Shooter/ Hostile Event Response (ASHER) ProgramNFFF Vulnerability Assessment Program (VAP) and United States Fire Administration USFA Risk Management PracticesNew cancer prevention strategies monitoring polycyclic aromatic hydrocarbons (PAHs)The use of drones by emergency responders with new Federal Aviation Administration (FAA) requirementsA discussion on emotional support aligned with NFPA and the American Psychological Association (APA) Diagnostic and Statistical Manual of Mental Disorders (DSM–5) |
| essentials of fire department customer service: Essentials of Operations Management Scott T. Young, 2009-02-20 Discusses the major topics and strategies that relate to operations management. Covers “modern” subjects such as human resources in operations, facility location, green operations, and the balanced scorecard approach to operations. Includes end-of-chapter projects and exercises, plus review questions and summary points. |
| essentials of fire department customer service: Advanced Fire & Emergency Services Administration with Navigate Advantage Access Randy R Bruegman, 2022-12-06 Earlier editon entitled: Advanced fire administration. |
| essentials of fire department customer service: Fire Fighter Safety and Survival Don Zimmerman, 2013-12-19 Fire Fighter Safety and Survival is an essential guide designed to keep fire fighters safe from the many hazards they will face on-the-job. Developed around the 16 Firefighter Life Safety Initiatives, this textbook provides scores of real-life examples from the fire service and other high-risk industries to illustrate the dangers of fire fighting. More importantly, these examples help readers to stay safe in similar situations by offering helpful information on risk management, how to incorporate safety procedures within their department, and how to foster a culture of safety to ensure that “Everyone Goes Home.” The Second Edition features: Coverage of the Fire and Emergency Services Higher Education (FESHE) Firefighter Safety and Survival model curriculum. Updated statistics, references, and examples from recent events Over 100 real-life examples from the fire service and nuclear, medical, military, and airline industries to provide readers with a complete understanding of risk management, safety systems, and situational awareness principles. Fire science students, seasoned professionals, and rookies alike can turn to Fire Fighter Safety and Survival, Second Edition for the knowledge and tools needed to make a difference in their departments without sacrificing cherished, long-standing traditions. |
| essentials of fire department customer service: The On-Time, On-Target Manager Ken Blanchard, Steve Gottry, 2009-03-17 The author of the phenomenal New York Times bestselling classic The One-Minute® Manager explores one of the most common and insidious problems plaguing the workplace—procrastination. In every workplace, in every industry, lurks a diabolical career killer. Procrastination. In this latest addition to his bestselling series, Ken Blanchard tackles this problem head on, offering practical strategies any professional can immediately put into practice to improve his or her performance. In The On-Time Manager, he stells the story of Bob, a typical middle manager who tends to puts things off until the last minute. As a result, he misses deadlines because his lack of focus causes him to accomplish all the meaningless tasks before he can get to the important things. Like many professionals, Bob rationalizes, justifies, and tries to explain. With his trademark clarity and vision, Blanchard shows how Bob learns to overcome his problem transforming himself from a Last-Minute manager into a productive On-Time manager. |
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