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| conflict management books: Conflict Management Stephan Proksch, 2016-07-14 This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms. |
| conflict management books: Conflict Management for Managers Susan S. Raines, 2012-12-14 “Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University |
| conflict management books: Getting to Yes Roger Fisher, William Ury, Bruce Patton, 1991 Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement. |
| conflict management books: Conflict Management and Resolution Ho-Won Jeong, 2009-12-04 Conflict Management and Resolution provides students with an overview of the main theories of conflict management and conflict resolution, and will equip them to respond to the complex phenomena of international conflict. The book covers these four key concepts in detail: negotiation mediation facilitation reconciliation. It examines how to prevent, manage and eventually resolve various types of conflict that originate from inter-state and inter-group competition, and expands the existing scope of conflict management and resolution theories by examining emerging theories on the identity, power and structural dimensions of adversarial relationships. The volume is designed to enhance our understanding of effective response strategies to conflict in multiple social settings as well as violent struggles, and utilizes numerous case studies, both past and current. These include the Iranian and North Korean nuclear weapons programmes, the war in Lebanon, the Arab-Israeli conflict, civil wars in Africa, and ethnic conflicts in Europe and Asia. This book will be essential reading for all students of conflict management and resolution, mediation, peacekeeping, peace and conflict studies and International Relations in general. Ho-Won Jeong is Professor of Conflict Analysis and Resolution, George Mason University, USA. He has published nine books in the field of international relations, peace and conflict studies. He is also a senior editor of the International Journal of Peace Studies. |
| conflict management books: Conflict Management Baden Eunson, 2012-04-23 Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning. In this book you will find many options for managing conflict, including: planning goal setting compromise mediation Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success. |
| conflict management books: Conflict Resolution Daniel Dana, 2001-01-03 Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more. |
| conflict management books: The Pfeiffer Book of Successful Conflict Management Tools Jack Gordon, 2003 |
| conflict management books: The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration Mary Scannell, 2010-05-28 Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged. |
| conflict management books: Conflict Management Coaching Cinnie Noble, 2011-09 CONFLICT MANAGEMENT COACHING: THE CINERGY MODEL describes a well-researched process for coaching people on a one-on-one basis, to improve their skills and abilities to manage and engage in their interpersonal disputes. This comprehensive text written by Cinnie Noble, a lawyer-mediator and certified coach, not only provides a coaching model that uniquely integrates neuroscience principles with conflict management and coaching theory and practice. It also provides readers with many ideas and practical ways to support a conflict coaching practice. CONFLICT MANAGEMENT COACHING is an informative resource that will be of interest to coaches, mediators, ombudsmen and other conflict management and dispute resolution practitioners, HR professionals, leaders, lawyers, psychologists, social workers and others who work with people in conflict. TABLE OF CONTENTS * Introduction * The Three Pillars of Conflict Management Coaching * Conflict Management: There Is No Rule Book * Client Engagement * The CINERGY Conflict Management Coaching Model * Conflict Management Coaching Skills * Applications of Conflict Management Coaching * Measuring Conflict Management Coaching |
| conflict management books: Handbook of Conflict Management Research Oluremi B. Ayoko, Neal M. Ashkanasy, Karen A. Jehn, 2014 This unique book draws together current thoughts and research in conflict management. Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading conflict from multiple perspectives and cultural orientations, the role of context in conflict and the teaching of conflict management. Altogether, the Handbook provides a critical avenue for researchers and practitioners' continued engagement in conflict research and management theory. |
| conflict management books: Conflict and Conflict Management Joseph S. Himes, 2008-06-01 The scope and content of Conflict and Conflict Management derive from some of the most frequently asked questions about the subject. What is social conflict? What are its prominent characteristics and most common forms? Is conflict inevitable? How do social structure and unequal distribution of power affect the prevalence and nature of conflict? Are there positive consequences of conflict? What actions can be taken to prevent conflict? Can conflict be predicted and forestalled? Joseph S. Himes effectively demonstrates that contemporary social science can provide answers to most of these questions. His responses to the questions are drawn from social science literature, theory, and research and are organized around two central issues: the effort to understand social conflict and the task of managing it. Conflict and Conflict Management is divided into two sections, each covering one of these two central issues. The importance of Himes's overview is threefold. In the first place, it unites recent theory and research in a systematic synthesis. Secondly, it grounds the strategies of conflict management in a theory of conflict causation, thus providing a rationale for the strategies discussed. And finally, his work illuminates the study of social conflict by differentiating legitimate from nonlegitimate expressions and thus clarifies both the task of analysis and the business of management. |
| conflict management books: Discover Your Conflict Management Style Speed B. Leas, 1998-11-01 Drawing on years of experience helping conflicted congregations, Speed B. Leas helps readers to assess their conflict response and discover options appropriate to different levels of conflict. This new edition contains an improved Conflict Strategy Instrument, revised to reflect new learnings and more accurately describe your conflict management style. |
| conflict management books: Understanding International Conflict Management Charity Butcher, Maia Carter Hallward, 2019-11-28 This new textbook introduces key mechanisms and issues in international conflict management and engages students with a comprehensive interdisciplinary approach to mitigating, managing, and transforming international conflicts. The volume identifies key historical events and international agreements that have shaped and defined the field of international conflict management, as well as key dilemmas facing the field at this juncture. The first section provides an overview of key mechanisms for international conflict management, such as negotiation, mediation, nonviolent resistance, peacekeeping, peacebuilding, transitional justice, and reconciliation. The second section tackles important cross-cutting themes, such as technology, religion, the economy, refugees and migration, and the role of civil society, examining how these issues contribute to international conflicts and how they can be leveraged to help address such conflicts. Each chapter includes a brief historical overview of the evolution of the issue or mechanism, identifies key theoretical and practical debates, and includes case studies, discussion questions, website links, and suggested further reading for further study and engagement. By providing a mixture of theory and practical examples, this textbook provides students with the necessary background to navigate this interdisciplinary field. This volume will be of great interest to students of international conflict management, conflict resolution, peace studies, and international relations in general. |
| conflict management books: Conflict Management and Dialogue in Higher Education Nance T Algert, Carla Liau-Hing Yep, Kenita S. Rogers, Christine A. Stanley, 2021-01-01 Conflict management is an overlooked area in leadership development. Mediation as an intervention method to use in conflict management can be productive for building leadership capacity and organizational development in higher education. Adults average five conflicts per day and people in titled leadership spend over two-thirds of their time engaged in managing conflict. This book offers conflict management strategies, models, and processes to support college and university personnel in recognizing and managing conflicts and how to build skill sets that can enhance effective communication and address issues strategically. |
| conflict management books: Personal Conflict Management Suzanne Mccorkle, Melanie Reese, 2015-08-27 Personal Conflict Management utilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical. Supporting the notion that there is not one correct approach to conflict management, and utilizing the authors’ shared experiences as mediators and organizational facilitators, this text demonstrates the value of collaborative models for resolving conflict and the necessity and benefits in understanding competitive approaches. Through the inclusion of both competitive and cooperative theories, the authors present contrasting perspectives of conflict management. Beginning with an introduction to conflict, the text examines the major approaches and theories of conflict management. Following a discussion of the causes and variables which exist within conflicts, the skills necessary for conflict management are analyzed, including listening, the ability to seek information, the importance of understanding personality types and behavior patters, negotiation, and conflict assessment. The final two sections of the text take the reader beyond the basics, exploring the difficulties encountered in conflict management, the aftermath to a conflict, and conflicts in context, applying the theoretical concepts to everyday situations. Written in an academic yet reader-friendly style, this textbook is enjoyable and thought-provoking for both students and instructors. Case studies, examples, essay suggestions, discussion questions, etc support an interactive environment that optimizes learning opportunities. Instructors will find these features useful in the development of classroom discussions and assignments, while students will benefit from the opportunity to examine their own conflict behavior and enhance their skills in conflict management. |
| conflict management books: Hidden Conflict In Organizations Deborah Kolb, Jean M. Bartunek, 1992 Conflict is a persistent fact of organizational life. Much of it, however, rarely becomes public and instead is expressed `behind the scenes' in such forms as avoidance, toleration, gossip and vengence. This book takes examples from a number of organizational settings and makes the case that far from being an occasional occurrence, conflict is embedded in their very fabric. The authors go on to illustrate the frequency of conflict, show how conflicts are actually handled and suggest that these conflicts can be better managed for organizational effectiveness. |
| conflict management books: Networked Regionalism as Conflict Management Anna Ohanyan, 2015-04-15 Most regions of the world are plagued by conflicts that are made insoluble by a confluence of complex threads from history, geography, politics, and culture. These frozen conflicts defy conflict management interventions by both internal and external agents and institutions. Worse, they constantly threaten to extend beyond their local geographies, as in the terrorist bombings in Boston by ethnic Chechens, or to escalate from skirmishes to full-scale war, as in Nagorno-Karabakh. Consequently, such conflicts cry out for alternative approaches to the classic, state-focused, and sovereignty-based conflict management models that are practiced in traditional diplomacy—which most often produce rather short-term, ad hoc, fragmented interventions and outcomes. Drawing upon the cases of the South Caucasus, the Western Balkans, Central America, South East Asia, and Northern Ireland, Networked Regionalism as Conflict Management offers a theoretical and practical solution to this impasse by arguing for regional collective interventions that involve a long-term reengineering of existing conflict management infrastructure on the ground. Such approaches have been attracting the attention of scholars and practitioners alike yet, thus far, these concepts have rarely involved more than simple prescriptions for regional cooperation between grassroots actors and traditional diplomacy. Specifically, says Anna Ohanyan, only the cultivation and establishment of regional peace systems can provide an effective path toward conflict management in these standoffs in such intractably divided regions. |
| conflict management books: Confronting Without Offending Deborah Smith Pegues, 2009-03-01 Where there are people, there are disagreements and misunderstandings. The author of 30 Days to Taming Your Tongue (more than 500,000 copies sold), a popular speaker, and a relationship strategist, Deborah Smith Pegues draws on biblical principles, personal experience, and research to show how to approach difficult situations so relationships are strengthened rather than broken. Meeting face-to-face to resolve an issue is difficult, but Pegues makes it easier by revealing how to avoid complications, sharing examples of good communication, and offering specific steps for dealing with conflicts. Readers will discover: effective and compassionate techniques for handling conflict practical strategies for resolving conflict how personality types influence discussions suggestions for minimizing defensiveness ideas for developing and promoting cooperation Confronting Without Offending gives readers the tools to successfully talk over and resolve issues and misunderstandings at home, at work, and in social situations. |
| conflict management books: Communication and Conflict Management in Churches and Christian Organizations Kenneth O. Gangel, Sam Canine, 2002-03-05 Churches thrive on communication; they are stifled by conflict. Renowned Christian educator Kenneth O. Gangel joins his colleague Samuel L. Canine to bring good news to the church - communication skills can be learned and conflict can be managed. The church need no longer hide conflict nor excuse itself for poor communication, but can instead acknowledge where it has problems and seek transformation. The authors offer scriptural strategies for overcoming conflict and for building trust in relationships - even relationships among deacons or between deacons and pastors. Drawing from recent studies in the social sciences, Gangel and Canine show the church how to manage strife and foster dialogue so that the church can flourish. Chapter titles include Learning To Listen, Power in Conflict Management, Negotiation and Bargaining in Conflict Management, Organizational Causes of Conflict, Coalitions in Conflict Management, Managing Conflict Destructively or Constructively, Stress: Cause And Cure, and The Workaholic Syndrome. This book is a valuable resource for training church leaders. It is also an important resource for those who are already pastors, for whom the issues are daily realities and not just academic theory. Through its use in churches and seminaries, the book is designed to lead God's church through its conflicts to renewed vigor in ministry and growth. |
| conflict management books: Handbook of Conflict Management Research Oluremi B. Ayoko, Neal M. Ashkanasy, Karen A. Jehn, 2014-07-31 This unique book draws together current thoughts and research in conflict management. Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading |
| conflict management books: Managing Politics and Conflict in Projects Brian Irwin, Brian Irwin PMP, MSM, 2008 Managing Politics and Conflict in Projects is an easy-to-read, no-nonsense guide that walks you through the “soft” issues of project management, including communicating, negotiating, and influencing skills that are vital to your project success. Understand your organization's political climate and culture and ascend the corporate ladder to the next level as a project manager. Learn how to deal with political issues requiring complex organizational and interpersonal skills, using valuable review points, tips, and a fictional narrative illustrating the book's main points. •Improve and develop your leadership, interpersonal, and communications skills •Negotiate your political environment •Acknowledge and overcome challenges inherent in project management •Enhance your career by effectively utilizing politics and conflict •Recognize and interpret the barriers of communication •Be prepared to enter into a negotiation •Overcome cultural challenges |
| conflict management books: Conflict Management and Organization Development W. F. G. Mastenbroek, 1993 This study aims to form a bridge between the theory of organizations and the practice of professional consulting work. A new theory is outlined which enables consultants to perceive conflicts between parties in organizations, and to use these conflicts to gain greater productivity. |
| conflict management books: The Executive Way Calvin Morrill, 1996-10 What causes conflict among high-level American corporate executives? How do executives manage their conflicts? Based on remarkably candid interviews with over two hundred executives and their support personnel, Calvin Morrill provides an intimate portrait of these men and women as they cope with problems usually hidden from those outside their exclusive ranks. Personal and corporate scandals, compensation battles, budget worries, interdepartmental rivalries, personal enmities, and general rancor are among everyday challenges faced by executives. Morrill shows that what most influences the way managers handle routine conflicts are the cultures created by their company's organizational structure: whether there is a strong hierarchy, a weak hierarchy, or an absence of any strong central authority. The issues most likely to cause conflict within corporations Morrill identifies as managerial style, competition between departments, and performance evaluations, promotions, and compensation. Unprecedented in its direct access to top managers, this ambitious and sophisticated portrayal of daily life and conflict management among corporate elites will be vital reading for professionals, scholars, and practitioners in organizational culture and behavior, managerial decision making, dispute, social control, law and society, and organizational ethnography. |
| conflict management books: Constructive Conflict Management John Crawley, 1994 When conflicts at work occur, our traditional skills and positive instincts are deserted in favor of the easy fix, the tough move, or the clever device. But unresolved conflicts simmer on, until they explode again, and before long, managers feel as though they axe doing little else other than dealing with disputes of people in different camps; cooperation replaced by combat and motivation going down by the minute. |
| conflict management books: Managing Interpersonal Conflict William A. Donohue, 1992-07-01 This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution. To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships. |
| conflict management books: The Joy of Conflict Resolution Gary Harper, 2004-09-01 All you need to understand the dynamics of conflict -- and the joy of resolution |
| conflict management books: Communication, Conflict, and the Management of Difference Stephen W. Littlejohn, Kathy Domenici, 2007-04-03 Littlejohn and Domenici invite readers to engage in a thoughtful dialogue about human difference, conflict, and communication. Drawing on numerous examples from their work in mediation, the authors discuss a variety of practical tools, models, and theories to help analyze conflictwhy it occurs and how communication skills help avoid downward spirals into harmful relationships. Communication competence can move discussions away from harmful interactions and empower parties to expand their options. Effectively managing differences allows conflict, in whatever context, to become a positive resource rather than a barrier. The appendix provides a wealth of information in a succinct format. It discusses basic communication skills; introduces a number of alternative dispute resolution methods, including negotiation, mediation, facilitation, collaboration, and public engagement; and concludes with practical information about dialogue as an important approach to differences. |
| conflict management books: Conflict Management in Law Enforcement 5th Ed James Pardy, 2024 |
| conflict management books: Responding to Resistance William A. Sommers, 2020 Educational leadership is never conflict free. In Responding to Resistance, author William A. Sommers acknowledges this reality and presents school and district leaders with a set of wide-ranging response strategies. Whether a conflict involves staff, students, parents, or other stakeholders, this book will help you address it openly, decisively, and efficiently, so you have more time to focus on what matters most: improving learning in your school community. Use this resource to obtain approaches and guidance for managing persistent problems when other strategies do not seem to work: Become familiar with five primary causes of conflict and four dangers of ignoring conflict. Gain foundational communication skills for clarifying issues and defining problems. Discover conflict resolution strategies for teams, individuals, and large groups. Understand the research and expertise that support each response strategy. Learn from realistic vignettes that illustrate common conflicts in schools and how a leader might react effectively to overcome resistance to change. Contents: Introduction: What's the Real Problem? Chapter 1: Foundational Skills Chapter 2: Strategies for Working With Teams Chapter 3: Strategies for Working With Individuals Chapter 4: Strategies for Working With Large Groups Chapter 5: Strategies for When Nothing Seems to Work Conclusion References Index |
| conflict management books: Conflict Management for Faith Leaders Houston E. Thompson, 2014 Is conflict a dirty word? Does it bring to mind images of disagreement, fights, and shattered relationships? For ministry leaders, the likelihood of conflict comes with the job, but the result does not have to be destructive. Conflict Management for Faith Leaders is about handling conflict in a way that is positive and constructive. With this book readers will discover multiple techniques for assessing and managing conflict and learn guidelines for choosing which technique to use in a given situation. A practical resource for pastors and ministry leaders, Conflict Management for Faith Leaders acknowledges that leadership brings with it the risk of opposition. Packed with useful insights and stories based on the experiences of other faith leaders, this book is the ideal tool when the risk of opposition becomes reality. |
| conflict management books: CORPORATE CONFLICT MANAGEMENT EIRENE LEELA ROUT, NELSON OMIKO, 2007-08-07 The classic view on conflict has always been that conflict in any form is harmful and should be avoided at all cost. However, modern scholars and the corporate world at large are fast realizing that conflict is not as lethal as considered to be and if maintained within certain parameters, it can actually boost a company’s growth. This text tells exactly how and when a conflict can be translated into a successful process and when it should be checked before it spells trouble for the company. The book covers cases from all the essential areas of conflict and analytically discusses every aspect while striking a clear balance between theory, concept and application. This book is an attempt to expose readers to varied perspectives, to challenge their individual positions and ideologies, and to inspire, inform and train them in the field. The volume is designed for the postgraduate students of management as well as those pursuing similar professional courses. Besides, professionals and anyone keen on learning the various aspects of conflict and its management will find this book immensely useful. KEY FEATURES Cartoons and illustrations throughout the text to make it an interesting read Focus on both skill development and practical usage Chapter summary and review questions at the end of each chapter for better conceptual understanding |
| conflict management books: Conflict Management Peter Condliffe, 2019 |
| conflict management books: Conflict Management Skills for Law Enforcement Terri Geerinck, Geoff Stark, 2003 Designed for courses in Intro to Policing, Police and Society, Police Training, Social Issues in Criminal Justice, Intro to Law Enforcement, Multicultural Law Enforcement, Police Community Relations, and Special Topics in Policing. Conflict Management Skills for Law Enforcement is a team effort between an experienced police officer and a professor and writer who teaches psychology and interpersonal dynamics. This text will provide students with the basic strategies and skills of conflict management that are necessary for their chosen career in law enforcement. |
| conflict management books: Designing Conflict Management Systems Cathy A. Costantino, Christina Sickles Merchant, 1996 As social stresses escalate and organizations experience more turbulence and uncertainty, conflict in the workplace is on the rise. This book presents a clear, step-by-step approach for developing and evaluating conflict management systems within any organization. |
| conflict management books: Conflict Management Simplified John-Clinton Nsengiyumva, 2016-09-21 One of the most important things that hardly miss whenever continued relationship between two or more persons exists is conflict. Yet many people find themselves unprepared to handle conflicts since they have cultivated an attitude that considers conflict as a bad omen that ought not to exist and therefore should not even be anticipated. However, conflict is not bad. How conflict is managed determines the eventual outcome. The eventual outcome could be good or bad. Unfortunately, due to lack of proper conflict management skills, most conflicts end up delivering bad outcome. To equip you with essential skills to manage conflictbe it at the individual level, family level, group level, organizational level, national or international levelthis book is divided into four major parts: part I, part II, part III, and part IV. Part I of this book delves into the nature of conflicts so that you are able to know and identify the various forms of conflict, how they arise, and what motivates them. It begins by defining what conflict is and goes further to highlight key elements of conflict, various kinds of conflict, various causes of conflicts, and rests with informing you why conflict is healthy. Both part II and part III dwell on the actual conflict management. Part II focuses on conflict assessment, whereby it equips you with necessary skills to assess the nature of a given conflict, the conflicting parties, and key stakeholders. It goes further to show you how to carry out conflict analysis, process design (for conflict resolution process), and write a report on your findings of the assessment. Part III equips you with the necessary skills required to carry out successful conflict resolution. It highlights two key processes involved in conflict resolutionconsensus building and negotiation. It shows you how these two processes are interrelated and the various approaches to carry them out in order to reach a possible settlement. Part IV gives special emphasis on certain other kinds of conflicts that may not necessarily involve the entire process as indicated in part II and part III, which may require a more specialized approach and attention. These conflicts include workplace conflict and marriage conflict. This book is definitely a good resource for those who intend to use it as a way of resolving conflicts in their personal lives, those who would like to specialize in conflict management, those already practicing conflict management and thus would like to gain further knowledge and skills or simply to refresh them, and lastly, to the general public that needs to more aware about the dynamics of conflicts. |
| conflict management books: The Complete Guide to Conflict Resolution in the Workplace Marick Francis Masters, Robert R. Albright, 2002 People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more. |
| conflict management books: The Handbook of Conflict Resolution Morton Deutsch, Peter T. Coleman, Eric C. Marcus, 2011-03-04 The Handbook of Conflict Resolution, Second Edition is written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively. It provides the theoretical underpinnings that throw light on the fundamental social psychological processes involved in understanding and managing conflicts at all levels—interpersonal, intergroup, organizational, and international. The Handbook covers a broad range of topics including information on cooperation and competition, justice, trust development and repair, resolving intractable conflict, and working with culture and conflict. Comprehensive in scope, this new edition includes chapters that deal with language, emotion, gender, and personal implicit theories as they relate to conflict. |
| conflict management books: Conflict Management and Leadership for Managers Susan S. Raines, 2023-09-18 A comprehensive, inclusive, and practical guide to preventing and managing every common source of conflict and dispute at work, whether involving leaders, managers, employees, customers, vendors, or regulators. |
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