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| critical conversations for patient safety ebook: Critical Conversations for Patient Safety EBook Tracy Levett-Jones, 2016 StrongWhile a number of books address the concept of therapeutic communication, i.e. communication between health professionals and their patients, few extend this focus to include communication between health professionals, fewer still address the critical relationship between communication and patient safety. Critical Conversations in Patient Safety bridges that gap. |
| critical conversations for patient safety ebook: Critical Conversations for Patient Safety , 2019 |
| critical conversations for patient safety ebook: Communication - eBook Gjyn O'Toole, 2020-04-10 Written by Gjyn O'Toole, Communication: Core Interpersonal Skills for Healthcare Professionals 4e is an essential guide to clear and effective communication in a multidisciplinary healthcare setting. Divided into four sections, the fourth edition challenges the reader to reflect upon their personal communication style and habits; introduces strategies and skills to enhance future practice, and encourages the development of confidence through activities, scenarios and case studies. This fully revised fourth edition will appeal to health science students and clinicians seeking to communicate more effectively in an increasingly complex healthcare environment. - Increased focus on digital communication - includes overviews and tips on navigating professional and personal electronic media - Individual and group activities throughout to encourage skill development, reflection and awareness of self and others - An extensive suite of scenarios – practice and apply your communication skills using realistic situations and individuals that healthcare professionals encounter in clinical practice - Chapter 5 The specific goals of communication for healthcare professionals: Effective conclusions of interactions and services: Negotiating closure - Chapter 20 Remote telecommunication or telehealth: The seen, but not-in-the-room healthcare professional - Chapter 23 - Person/s experiencing neurogenic or psychological shock - Chapter 25 - A Person/s fulfilling the role of a grandparent - Chapter 26 - Person/s with a spinal injury - Chapter 27 - A Person/s living in a residential aged care facility - An eBook included in all print purchases |
| critical conversations for patient safety ebook: Critical Conversations for Patient Safety Tracy Levett-Jones, 2014 While a number of books address the concept of therapeutic communication, i.e. communication between health professionals and their patients, few extend this focus to include communication between health professionals, fewer still address the critical relationship between communication and patient safety. Critical Conversations in Patient Safety bridges that gap. |
| critical conversations for patient safety ebook: Critical Conversations for Patient Safety Tracy Levett Jones, 2024 The key aim of Critical Conversations for Patient Safety is the development of healthcare students' skills in safe and effective communication. Excellence in communication, including the ability to share ideas and to listen to others, is necessary to provide patients and their families with the quality healthcare that they need, deserve and expect. This requires an understanding that respect, courtesy and, above all else, empathy convert a technical interaction into a safe and caring encounter. |
| critical conversations for patient safety ebook: Transitions in Nursing eBook Esther Chang, John Daly, 2019-09-01 - Chapter 8 reinforces concepts of self-care and stress management to reflect and enhance psychosocial aspects of the overall transition experience - Chapter 14 has an increased focus on conflict resolution - NEW chapter Understanding Primary Healthcare provides a comprehensive ANZ overview of primary healthcare nursing - NEW evolve resources - An eBook included in all print purchases |
| critical conversations for patient safety ebook: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, 2011-09-16 The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive |
| critical conversations for patient safety ebook: Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Al Switzler, Kerry Patterson, Joseph Grenny, Ron McMillan, Emily Gregory, 2021-10-21 This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a Crucial Conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again. |
| critical conversations for patient safety ebook: EBOOK: Patient Safety: Research into Practice Kieran Walshe, Ruth Boaden, 2005-11-16 Winner of the Basis of Medicine Award in the BMA Book Medical Book Competition 2006! In many countries, during the last decade there has been a growing public realization that healthcare organisations are often dangerous places to be. Reports published in Australia, Canada, New Zealand, United Kingdom and the USA have served to focus public and policy attention on the safety of patients and to highlight the alarmingly high incidence of errors and adverse events that lead to some kind of harm or injury. This book presents a research-based perspective on patient safety, drawing together the most recent ideas and thinking from researchers on how to research and understand patient safety issues, and how research findings are used to shape policy and practice. The book examines key issues, including: Analysis and measurement of patient safety Approaches to improving patient safety Future policy and practice regarding patient safety The legal dimensions of patient safety Patient Safety is essential reading for researchers, policy makers and practitioners involved in, or interested in, patient safety. The book is also of interest to the growing number of postgraduate students on health policy and health management programmes that focus upon healthcare quality, risk management and patient safety. Contributors: Sally Adams, Tony Avery, Maureen Baker, Paul Beatty, Ruth Boaden, Tanya Claridge, Gary Cook, Caroline Davy, Susan Dovey, Aneez Esmail, Rachel Finn, Martin Fletcher, Sally Giles, John Hickner, Rachel Howard, Amanda Howe, Michael A. Jones, Sue Kirk, Rebecca Lawton, Martin Marshall, Caroline Morris, Dianne Parker, Shirley Pearce, Bob Phillips, Steve Rogers, Richard Thomson, Charles Vincent, Kieran Walshe, Justin Waring, Alison Watkin, Fiona Watts, Liz West, Maria Woloshynowych. |
| critical conversations for patient safety ebook: Rethinking Patient Safety Suzette Woodward, 2017-03-27 The vast majority of healthcare is provided safely and effectively. However, just like any high-risk industry, things can and do go wrong. There is a world of advice about how to keep people safe but this delivers little in terms of changed practice. Written by a leading expert in the field with over two decades of experience, Rethinking Patient Safety provides readers with a critical reflection upon what it might take to narrow the implementation gap between the evidence base about patient safety and actual practice. This book provides important examples for the many professionals who work in patient safety but are struggling to narrow the gap and make a difference in their current situation. It provides insights on practical actions that can be immediately implemented to improve the safety of patient care in healthcare and provides readers with a different way of thinking in terms of changing behavior and practices as well as processes and systems. Suzette Woodward shares lessons from the science of implementation, campaigning and social movement methods and offers the reader the story of a discovery. Her team has explored an approach which could profoundly affect the safety culture in healthcare; a methodology to help people talk to each other and their patients and to listen through facilitated safety conversations. This is their story. |
| critical conversations for patient safety ebook: First, Do Less Harm Ross Koppel, Suzanne Gordon, 2012-04-23 Each year, hospital-acquired infections, prescribing and treatment errors, lost documents and test reports, communication failures, and other problems have caused thousands of deaths in the United States, added millions of days to patients' hospital stays, and cost Americans tens of billions of dollars. Despite (and sometimes because of) new medical information technology and numerous well-intentioned initiatives to address these problems, threats to patient safety remain, and in some areas are on the rise. In First, Do Less Harm, twelve health care professionals and researchers plus two former patients look at patient safety from a variety of perspectives, finding many of the proposed solutions to be inadequate or impractical. Several contributors to this book attribute the failure to confront patient safety concerns to the influence of the market model on medicine and emphasize the need for hospital-wide teamwork and greater involvement from frontline workers (from janitors and aides to nurses and physicians) in planning, implementing, and evaluating effective safety initiatives. Several chapters in First, Do Less Harm focus on the critical role of interprofessional and occupational practice in patient safety. Rather than focusing on the usual suspects-physicians, safety champions, or high level management-these chapters expand the list of stakeholders and patient safety advocates to include nurses, patient care assistants, and other staff, as well as the health care unions that may represent them. First, Do Less Harm also highlights workplace issues that negatively affect safety: including sleeplessness, excessive workloads, outsourcing of hospital cleaning, and lack of teamwork between physicians and other health care staff. In two chapters, experts explain why the promise of health care information technology to fix safety problems remains unrealized, with examples that are at once humorous and frightening. A book that will be required reading for physicians, nurses, hospital administrators, public health officers, quality and risk managers, healthcare educators, economists, and policymakers, First, Do Less Harm concludes with a list of twenty-seven paradoxes and challenges facing everyone interested in making care safe for both patients and those who care for them. |
| critical conversations for patient safety ebook: Difficult Conversations Douglas Stone, Bruce Patton, Sheila Heen, 2000 Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process. |
| critical conversations for patient safety ebook: Potter & Perry's Fundamentals of Nursing ANZ edition - eBook Jackie Crisp, Clint Douglas, Geraldine Rebeiro, Donna Waters, 2020-10-15 Now in its 6th edition, this trusted reference for nursing students supports the development of safe, effective and person-centred practice. The text has been comprehensively revised by nursing leaders and experts from across the spectrum of clinical practice, education, research and health policy settings; and a highly experienced editorial team, which includes Jackie Crisp, Clint Douglas, Geraldine Rebeiro and Donna Waters. Chapters of Potter & Perry’s Fundamentals of Nursing, 6e engage students with contemporary concepts and clinical examples, designed to build clinical reasoning skills. Early chapters introduce frameworks such as Fundamentals of Care and cultural safety, as ways of being and practising as a nurse. These frameworks are then applied in clinical and practice context chapters throughout. Reflection points in each chapter encourage curiosity and creativity in learning, including the importance of self-care and self-assessment. 79 clinical skills over 41 chapters updated to reflect latest evidence and practice standards, including 4 new skills Fully aligned to local learning and curriculum outcomes for first-year nursing programs Aligned to 2016 NMBA Registered Nurse Standards for Practice and National Safety and Quality Health Service Standards Easy-to-understand for beginning students Focus on person-centred practice and language throughout 44 clinical skills videos (including 5 NEW) available on Evolve, along with additional student and instructor resources Accompanied by Fundamentals of nursing clinical skills workbook 4e An eBook included in all print purchases Additional resources on Evolve: • eBook on VitalSource Instructor resources: Testbank Critical Reflection Points and answers Image collection Tables and boxes collection PowerPoint slides Students and Instructor resources: 44 Clinical Skills videos Clinical Cases: Fundamentals of nursing case studies Restructured to reflect current curriculum structure New chapters on end-of-life care and primary care New online chapter on nursing informatics aligned to the new National Nursing and Midwifery Digital Health Capabilities Framework, including a new skill and competency assessment tool |
| critical conversations for patient safety ebook: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield, 2013-06-21 Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: Revolutionary ideas ... opportunities for breakthrough ... -- Stephen R. Covey, author of The 7 Habits of Highly Effective People Unleash the true potential of a relationship or organization and move it to the next level. -- Ken Blanchard, coauthor of The One Minute Manager The most recommended and most effective resource in my library. -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada Brilliant strategies for those difficult discussions at home and in the workplace. -- Soledad O’Brien, CNN news anchor and producer This book is the real deal.... Read it, underline it, learn from it. It's a gem. -- Mike Murray, VP Human Resources and Administration (retired), Microsoft |
| critical conversations for patient safety ebook: Bedside Manners Suzanne Gordon, Lisa Hayes, Scott Reeves, Lucian L. Leape, 2013-11-01 In recent years, there has been growing awareness of the need for interprofessional cooperation in healthcare. Countless studies have shown that genuine teamwork and team intelligence are critical to patient safety. Poor communication among health care personnel is a major factor in hospital errors, even more so than the level of staff competence and experience. This is why many schools for health professionals and major health care employers now promote interprofessional education and cooperation. Bedside Manners is a play about workplace relations among physicians, nurses, others who work in health care, and patients—and how their interaction affects the quality of patient care, for better or worse. The accompanying workbook helps educators, managers, patient safety advocates, administrators, and union representatives to analyze and discuss the issues raised in the play. When presented in hospitals, universities, and health care conferences all over the United States, Bedside Manners invariably sparks a vibrant conversation about patient safety problems and how to solve them, job satisfaction and stress, and the importance of information sharing and mutual respect. As text or script, this play is a unique teaching tool for medical and nursing schools, and other health professional schools and continuing education programs involving health care clinicians and staff of all kinds. |
| critical conversations for patient safety ebook: Crossing the Quality Chasm Institute of Medicine, Committee on Quality of Health Care in America, 2001-08-19 Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change. |
| critical conversations for patient safety ebook: Keeping Patients Safe Institute of Medicine, Board on Health Care Services, Committee on the Work Environment for Nurses and Patient Safety, 2004-03-27 Building on the revolutionary Institute of Medicine reports To Err is Human and Crossing the Quality Chasm, Keeping Patients Safe lays out guidelines for improving patient safety by changing nurses' working conditions and demands. Licensed nurses and unlicensed nursing assistants are critical participants in our national effort to protect patients from health care errors. The nature of the activities nurses typically perform †monitoring patients, educating home caretakers, performing treatments, and rescuing patients who are in crisis †provides an indispensable resource in detecting and remedying error-producing defects in the U.S. health care system. During the past two decades, substantial changes have been made in the organization and delivery of health care †and consequently in the job description and work environment of nurses. As patients are increasingly cared for as outpatients, nurses in hospitals and nursing homes deal with greater severity of illness. Problems in management practices, employee deployment, work and workspace design, and the basic safety culture of health care organizations place patients at further risk. This newest edition in the groundbreaking Institute of Medicine Quality Chasm series discusses the key aspects of the work environment for nurses and reviews the potential improvements in working conditions that are likely to have an impact on patient safety. |
| critical conversations for patient safety ebook: A Postgraduate's Guide to Doing a Literature Review in Health and Social Care, 2e Helen Aveyard, Sheila Payne, Nancy Preston, 2021-06-10 This text is a comprehensive, highly readable guide to how to undertake a literature review in health and social care, tailored specifically for postgraduate study. Essential reading for all those undertaking any study at post-graduate level, the book provides clarity and a step by step approach to doing a literature review from start to finish which will enable you to: • Identify which type of review is appropriate for your study • Select the literature that you need to include in your review • Search for, appraise and analyse relevant literature • Write up your review Crucially the book explores the common features of a broad range of types of literature review, which serve different functions – including the literature review that is a pre-requisite prior to a larger empirical study, and the literature review that is a study in its own right. With real-life examples of written research and succinct summaries at the end of each chapter, A Post-Graduate’s Guide to Doing a Literature Review in Health and Social Care is the ideal text for students wanting to get the very most from their study. |
| critical conversations for patient safety ebook: Patient Safety and Quality: section 1, Patient safety and quality ; section 2, Evidence-based practice ; section 3, Patient-centered care Ronda Hughes, 2008 Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043). - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/ |
| critical conversations for patient safety ebook: Critical Conversations in Healthcare, Third Edition Cheri Clancy, 2024-06-04 Regardless of position or title, healthcare professionals from the bedside to the boardroom will discover Critical Conversations in Healthcare as a complement to enhance competency and purpose in managing communication to promote ‘win-win’ results. –Martin S. Manno, PhD, RN, NEA-BC, CEN Associate Chief Nurse, Medical Center Education and Library Services Corporal Michael J. Crescenz VA Medical Center Cheri Clancy’s Critical Conversations in Healthcare is a superb and inclusive primer on the importance of communication skills for practicing nurses. It is a wonderful resource on conversational know-how in healthcare. –Joan Kearney, PhD, APRN, FAAN Professor and Chair, Yale University School of Nursing Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? The third edition of Critical Conversations in Healthcare feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to: · Communicate mindfully · Interpret body language · Deal with gossip and harassment · Address workloads and management styles · Overcome conversation traps · Improve the patient experience · Work with frustrated families, angry physicians, and uncooperative colleagues TABLE OF CONTENTS Chapter 1: The Importance of Effective Communication in Healthcare Chapter 2: Body Language Exposed Chapter 3: The Emotionally Intelligent and Emotionally Competent Nurse Chapter 4: Mindful Conversations Chapter 5: Mind Over Matter Chapter 6: Impromptu Scripting, Phrasing, and Acronyms Chapter 7: Interprofessional Coaching Conversations Chapter 8: Improving Patient Experience Chapter 9: Fostering a Healthy Workplace Environment Chapter 10: Organizational Culture and Behavior Chapter 11: On Social Media Chapter 12: Conclusion Appendix A: Sample Rounding Template Appendix B: Develop Your Own AIDET Worksheet |
| critical conversations for patient safety ebook: Potter and Perry's Fundamentals of Nursing: Third South Asia Edition EBook Suresh Sharma, 2021-03-15 - Fully compliant to the new curriculum prescribed by the Indian Nursing Council - Comprehensive presentation of historical background of nursing and health care policies in Indian. - Primary prevention of communicable diseases like H1N1 and COVID-19 - Two new appendixes: A. Diagnostic testing, and B. First Aid and Emergencies - New Topics added: - Personal Protective Equipment (PPE), Universal Immunization Program, and Biomedical Waste Management regulations in India. - AYUSH, and Accreditation agencies like NABH - Organ donation, confidentiality of patient records regulations in India - Indian National Health Policy 2017, Code of Ethics for Nurses in India, medicolegal issues in health care in India |
| critical conversations for patient safety ebook: Advances in Patient Safety Kerm Henriksen, 2005 v. 1. Research findings -- v. 2. Concepts and methodology -- v. 3. Implementation issues -- v. 4. Programs, tools and products. |
| critical conversations for patient safety ebook: Digital Communication in Medical Practice Nancy B. Finn, William F. Bria, 2009-04-09 Introducing Digital Communications into Your Medical Practice discusses how electronic medical records and personal health records now digitize patient information and make it accessible for review and easy to update by both doctors and patients. The text emphasizes on how the use of email and the internet will help patients to schedule appointments, access test results and research healthcare options. In addition, topics discussed include stories on how simple everyday telemedicine tools, such as telephones with cameras attached, enable doctors and nurses to carry on conversations with patients who are homebound and need daily monitoring. The text addresses the legislative initiatives that will protect physician and patients from the unauthorized access to medical records as well as discussing how e-prescribing doctor/pharmacist teams and automated databases help patients manage their medications more effectively. Case studies are also provided to illustrate real life situations showing how this technology is deployed and why it is so critical to healthcare. |
| critical conversations for patient safety ebook: Clinical Anesthesia Fundamentals Sam R. Sharar, Bruce F. Cullen, Christine M. Stock, Rafael Ortega, Natalie Holt, Naveen Nathan, Christopher Connor, 2021-07-09 Part of the popular and well-regarded Clinical Anesthesia family of titles, and founded by Drs. Paul G. Barash, Bruce F. Cullen, and Robert K. Stoelting, Clinical Anesthesia Fundamentals, Second Edition, is a concise, highly visual resource covering the core concepts in anesthesiology. The editorial board comprised of Drs. Bruce F. Cullen, M. Christine Stock, Rafael Ortega, Sam R. Sharar, Natalie F. Holt, Christopher W. Connor, and Naveen Nathan, and their team of expert contributors clearly and simply present the information you need on key aspects of anesthesia for every specialty area and key organ systems. From physiology and pharmacology to anatomy and system-based anesthesia, it uses full-color graphics, easy-to-read tables, and clear, concise text to convey the essential principles of the field. |
| critical conversations for patient safety ebook: Adult Critical Care Medicine Jennifer A. LaRosa, 2018-11-08 This clinical casebook provides a comprehensive yet concise state-of-the-art review of adult critical care medicine. Presented in a case-based format, each case focuses on a scenario commonly encountered with an adult patient in the ICU. Case scenarios include management of seizures and acute intracranial hypertension, sepsis, liver failure, brain death, bleeding and thrombosis, and treating hospital acquired infections in the ICU. Written by experts in the field, Adult Critical Care Medicine: A Clinical Casebook is a valuable resource for critical care specialists and practitioners who treat adult patients in critical care settings. |
| critical conversations for patient safety ebook: Perioperative Nursing - EBook-epub Sally Sutherland-Fraser, Menna Davies, Brigid M. Gillespie, Benjamin Lockwood, 2016-03-24 - Now endorsed by ACORN - Aligns with the 2016 ACORN and PNC NZNO Standards - Reflects the latest national and international standards, including the NSQHS Standards, the new NMBA Standards for Practice for Registered and Enrolled Nurses and the WHO Surgical Safety Checklist - Includes two new chapters: The perioperative team and interdisciplinary collaboration and Perioperative patient safety - Supporting online resources are available on evolve. |
| critical conversations for patient safety ebook: Emergency and Trauma Care for Nurses and Paramedics - EBook Kate Curtis, Clair Ramsden, Ramon Z. Shaban, Margaret Fry, Julie Considine, 2019-07-30 Endorsed by the College of Emergency Nursing Australasia CENA is the peak professional association representing emergency nurses and has endorsed this text in recognition of the relevance it has to emergency nursing across Australasia. Led by an expanded editorial team of internationally recognised clinicians, researchers and leaders in emergency care, the 3rd edition of Emergency and Trauma Care for Nurses and Paramedics continues to be the foremost resource for students preparing to enter the emergency environment and for clinicians seeking a greater understanding of multidisciplinary emergency care. The text provides nursing and paramedicine students and clinicians with the opportunity to understand the best available evidence behind the treatment that is provided throughout the emergency care trajectory. This unique approach ultimately seeks to strengthen multidisciplinary care and equip readers with the knowledge and skills to provide safe, quality, emergency care. The 3rd edition builds on the strengths of previous editions and follows a patient journey and body systems approach, spanning the pre-hospital and hospital environments. Expanded editorial team, all internationally recognised researchers and leaders in Emergency Care Chapter 6 Patient safety and quality care in emergency All chapters revised to reflect the most up-to-date evidence-based research and practice Case studies and practice tips highlight cultural considerations and communication issues Aligns to NSQHSS 2e, NMBA and PBA Standards An eBook included in all print purchases |
| critical conversations for patient safety ebook: The Improvement Guide Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost, 2009-06-03 This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications. |
| critical conversations for patient safety ebook: Health Literacy in Clinical Practice and Public Health R.A. Logan, E.R. Siegel, 2020-06-23 “Health literacy is the ultimate global currency of health and well-being. Without health literacy, medicine fails, public health fails, and people pay the cost for these failures with their lives. As this book goes to press, the world is confronted by the COVID-19 pandemic. Improving health literacy becomes increasingly important if we are to successfully confront the challenges that stress our systems of medicine and public health like never before.” (Richard H. Carmona, M.D., M.P.H., FACS, former Surgeon General of the United States, in his foreword to this book.) Two years ago, HTI published the book Health Literacy: New Directions in Research, Theory and Practice. Together with that earlier volume, this book: Health Literacy in Clinical Practice and Public Health: New Initiatives and Lessons Learned at the Intersection with other Disciplines, strives to enumerate and expand our understanding of the multidisciplinary connections which underpin the field of health literacy. The book’s balance between research and practice is a response to the feedback the editors received about the previous publication, which focused more on HL theory and research. With reports of specific health literacy research initiatives and interventions, particularly in clinical practice and public health, the book covers contemporary health literacy research and practice and is divided into three sections. Section one explores health literacy’s capacity to foster progress in clinical practice and public health; section two provides insights into health literacy initiatives and lessons learned from diverse healthcare stakeholders; and section three examines health literacy’s similarities with – and differences from – related health research disciplines. The book sets the practice and research of health literacy on an evidence-based, thoughtful, effective, efficient, and applied course. As Dr Richard Carmona says in his foreword: “It is enthusiastically recommended for all health and medical practitioners and researchers.” |
| critical conversations for patient safety ebook: Strauss and Mayer’s Emergency Department Management (eBook) Robert W. Strauss, Thom A. Mayer, 2013-09-05 A Comprehensive, Practical Text on Effectively Running an Emergency Department Emergency Department Management is a real-world, pragmatic guide designed to help emergency department managers efficiently handle the many complex issues that arise in this challenging clinical environment. Written by professionals who have spent their entire careers in the service of emergency department patients, this unique text delivers practical solutions to virtually any problem that may arise in running an emergency department or acute care center. COMPLETE, EXPERT COVERAGE OF EVERY IMPORTANT MANAGEMENT TOPIC, INCLUDING: Leadership Principles Operations Informatics Quality and Service Finance Reimbursement Contracts Legal and Regulatory Issues Malpractice Human Resources Emergency Department Management offers the guidance and expertise required to deliver consistent, rapid, high-quality care. It is the single-best resource available to help you navigate the leadership challenges that arise daily in the emergency department. |
| critical conversations for patient safety ebook: Radiology Noninterpretive Skills: The Requisites eBook Hani H Abujudeh, Michael A. Bruno, 2017-05-07 Part of the highly respected Requisites series, Radiology Noninterpretive Skills, by Drs. Hani H. Abujudeh and Michael A. Bruno, is a single-volume source of timely information on all of the non-imaging aspects of radiology such as quality and safety, ethics and professionalism, and error management in radiology. Residents and radiologists preparing for the boards and recertification will find this book invaluable, as well as those practitioners wanting to broaden their knowledge and skills in this increasingly important area. - Offers a readable and concise introduction to the essential noninterpretive skills as defined by the IOM, ACR, and other national organizations. - Covers what you need to know about quality and safety; leadership and management; health economics; legal, business, ethics and professionalism; statistical tools; error reporting and prevention; evidence-based imaging; health IT and internet applications; Image Wisely and Imaging 3.0 ACR initiatives; legal issues and malpractice; current and future payment models in radiology; and much more. - Summarizes key information with numerous outlines, tables, ''pearls,'' and boxed material for easy reference. - Provides comprehensive coverage of key milestones in training identified by the Accreditation Council for Graduate Medical Education (ACGME). - Fills an important gap for those preparing for the current MOC and ABR exams, covering the many topics touched upon in a major section of the examinations. - Brings together in one source the experience of leading national experts and a select team of expert contributors. - Expert ConsultTM eBook version included with purchase. This enhanced eBook experience allows you to search all of the text, figures, Q&As, and references from the book on a variety of devices. |
| critical conversations for patient safety ebook: The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration Mary Scannell, 2010-05-28 Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged. |
| critical conversations for patient safety ebook: Medical Career Basics Course For Dummies, 2 eBook Bundle Jane Runzheimer, Linda Johnson Larsen, David Terfera, Shereen Jegtvig, 2013-01-07 Two complete ebooks for one low price! Created and compiled by the publisher, this medical school basics bundle brings together two of the bestselling For Dummies medical school titles in one, e-only bundle. With this special bundle, you’ll get the complete text of the following titles: Medical Ethics For Dummies Succeeding in the healthcare field means more than just making a diagnosis and writing a prescription. Healthcare professionals are responsible for convincing patients and their family members of the best course of action and treatments to follow, while knowing how to make the right moral and ethical choices. Unlike daunting and expensive texts, Medical Ethics For Dummies offers an accessible and affordable course supplement for anyone studying medical or biomedical ethics and includes moral issues surrounding stem cell research, genetic engineering, euthanasia, and much more. Clinical Anatomy For Dummies Clinical anatomy is the study of human anatomy as it relates to clinical practice. Unlike a basic anatomy and physiology course designed to teach general anatomical knowledge, clinical anatomy focuses on specific structures and issues that people may encounter in a clinical setting. Loaded with clear definitions, concise explanations, and plenty of full-color illustrations, Clinical Anatomy For Dummies presents a friendly, unintimidating overview of the material covered in a typical college-level Clinical Anatomy course. About the Authors of Medical Ethics For Dummies Jane Runzheimer, MD, is a family physician who has served on the Ethics Committee of Methodist Hospital in St. Louis Park, Minnesota. Linda Johnson Larsen has written 24 books, many of which have an emphasis on health, and has been a patient advocate for her husband and several family members. About the Authors of Clinical Anatomy For Dummies David Terfera, PhD, teaches biomedical sciences at the University of Bridgeport College of Naturopathic Medicine. Shereen Jegtvig, DC, MS, is a health and nutrition writer. |
| critical conversations for patient safety ebook: Yoder-Wise's Leading and Managing in Nursing: First South Asia Edition - eBook Latha Venkatesan, Milan Tirwa, 2024-01-12 In the dynamic and ever-changing healthcare landscape of South Asia, effective leadership and management in nursing are crucial. The unique demands of this region require a specialized approach that bridges the gap between international nursing practices and regional requirements. This adaptation seeks to empower nurses to provide care of the highest quality and to lead with unwavering confidence. By harmonizing the roles and responsibilities of nurses in South Asia, this resource aims to inspire devoted nurses to overcome challenges encountered in healthcare settings. With the rich tapestry of cultures and traditions that characterize this region, this adaptation serves as a sincere endeavour to address the specific needs of the patients and healthcare systems. This title has been tailored to meet the requirements of nursing students enrolled in PG Nursing and Advanced Practice Nursing Course (ANP), aiming to enhance their leadership qualities as they assume managerial roles. It also serves as a useful reference for final-year UG Nursing students in developing a comprehensive understanding of Management and Leadership. - Serves as a compass to guide the nurses towards the development of essential leadership skills that align with the ever-changing demands of healthcare institutions and organizations. - Illuminates the unique roles played by national regulatory bodies and national-level nursing associations. - Covers all the important aspects of Nursing management with the latest updates. - Flowsheets and diagrams make it simpler and easier to comprehend. - The Challenge opens each chapter with a real-world scenario in which practising nurse leaders/managers offer personal stories, encouraging you to think about how you would handle the situation. - The Solution closes each chapter with an effective method to handle the real-life situation presented in The Challenge, demonstrating the ins and outs of problem-solving in practice. - Tips for Leading, Managing, and Following offer practical guidelines for applying the information in each chapter. - Next-Generation NCLEX® case studies familiarize you with these new testing items for the NGN exam. - AACN Essentials Core Competencies for Nursing Education outlines the necessary curriculum content and expected competencies of nursing graduates. |
| critical conversations for patient safety ebook: Making Healthcare Safe Lucian L. Leape, 2021-05-28 This unique and engaging open access title provides a compelling and ground-breaking account of the patient safety movement in the United States, told from the perspective of one of its most prominent leaders, and arguably the movement’s founder, Lucian L. Leape, MD. Covering the growth of the field from the late 1980s to 2015, Dr. Leape details the developments, actors, organizations, research, and policy-making activities that marked the evolution and major advances of patient safety in this time span. In addition, and perhaps most importantly, this book not only comprehensively details how and why human and systems errors too often occur in the process of providing health care, it also promotes an in-depth understanding of the principles and practices of patient safety, including how they were influenced by today’s modern safety sciences and systems theory and design. Indeed, the book emphasizes how the growing awareness of systems-design thinking and the self-education and commitment to improving patient safety, by not only Dr. Leape but a wide range of other clinicians and health executives from both the private and public sectors, all converged to drive forward the patient safety movement in the US. Making Healthcare Safe is divided into four parts: I. In the Beginning describes the research and theory that defined patient safety and the early initiatives to enhance it. II. Institutional Responses tells the stories of the efforts of the major organizations that began to apply the new concepts and make patient safety a reality. Most of these stories have not been previously told, so this account becomes their histories as well. III. Getting to Work provides in-depth analyses of four key issues that cut across disciplinary lines impacting patient safety which required special attention. IV. Creating a Culture of Safety looks to the future, marshalling the best thinking about what it will take to achieve the safe care we all deserve. Captivatingly written with an “insider’s” tone and a major contribution to the clinical literature, this title will be of immense value to health care professionals, to students in a range of academic disciplines, to medical trainees, to health administrators, to policymakers and even to lay readers with an interest in patient safety and in the critical quest to create safe care. |
| critical conversations for patient safety ebook: Patient Safety Sidney Dekker, 2011-05-20 Increased concern for patient safety has put the issue at the top of the agenda of practitioners, hospitals, and even governments. The risks to patients are many and diverse, and the complexity of the healthcare system that delivers them is huge. Yet the discourse is often oversimplified and underdeveloped. Written from a scientific, human factors perspective, Patient Safety: A Human Factors Approach delineates a method that can enlighten and clarify this discourse as well as put us on a better path to correcting the issues. People often think, understandably, that safety lies mainly in the hands through which care ultimately flows to the patient—those who are closest to the patient, whose decisions can mean the difference between life and death, between health and morbidity. The human factors approach refuses to lay the responsibility for safety and risk solely at the feet of people at the sharp end. That is where we should intervene to make things safer, to tighten practice, to focus attention, to remind people to be careful, to impose rules and guidelines. The book defines an approach that looks relentlessly for sources of safety and risk everywhere in the system—the designs of devices; the teamwork and coordination between different practitioners; their communication across hierarchical and gender boundaries; the cognitive processes of individuals; the organization that surrounds, constrains, and empowers them; the economic and human resources offered; the technology available; the political landscape; and even the culture of the place. The breadth of the human factors approach is itself testimony to the realization that there are no easy answers or silver bullets for resolving the issues in patient safety. A user-friendly introduction to the approach, this book takes the complexity of health care seriously and doesn’t over simplify the problem. It demonstrates what the approach does do, that is offer the substance and guidance to consider the issues in all their nuance and complexity. |
| critical conversations for patient safety ebook: Policy and Politics in Nursing and Healthcare - Revised Reprint - E-Book Diana J. Mason, Judith K. Leavitt, Mary W. Chaffee, 2013-10-01 Featuring analysis of healthcare issues and first-person stories, Policy & Politics in Nursing and Health Care helps you develop skills in influencing policy in today’s changing health care environment. 145 expert contributors present a wide range of topics in policies and politics, providing a more complete background than can be found in any other policy textbook on the market. Discussions include the latest updates on conflict management, health economics, lobbying, the use of media, and working with communities for change. The revised reprint includes a new appendix with coverage of the new Affordable Care Act. With these insights and strategies, you’ll be prepared to play a leadership role in the four spheres in which nurses are politically active: the workplace, government, professional organizations, and the community. Up-to-date coverage on the Affordable Care Act in an Appendix new to the revised reprint. Comprehensive coverage of healthcare policies and politics provides a broader understanding of nursing leadership and political activism, as well as complex business and financial issues. Expert authors make up a virtual Nursing Who's Who in healthcare policy, sharing information and personal perspectives gained in the crafting of healthcare policy. Taking Action essays include personal accounts of how nurses have participated in politics and what they have accomplished. Winner of several American Journal of Nursing Book of the Year awards! A new Appendix on the Affordable Care Act, its implementation as of mid-2013, and the implications for nursing, is included in the revised reprint. 18 new chapters ensure that you have the most up-to-date information on policy and politics. The latest information and perspectives are provided by nursing leaders who influenced health care reform with the Patient Protection and Affordable Care Act of 2010. |
| critical conversations for patient safety ebook: Textbook of Patient Safety and Clinical Risk Management Liam Donaldson, Walter Ricciardi, Susan Sheridan, Riccardo Tartaglia, 2020-12-14 Implementing safety practices in healthcare saves lives and improves the quality of care: it is therefore vital to apply good clinical practices, such as the WHO surgical checklist, to adopt the most appropriate measures for the prevention of assistance-related risks, and to identify the potential ones using tools such as reporting & learning systems. The culture of safety in the care environment and of human factors influencing it should be developed from the beginning of medical studies and in the first years of professional practice, in order to have the maximum impact on clinicians' and nurses' behavior. Medical errors tend to vary with the level of proficiency and experience, and this must be taken into account in adverse events prevention. Human factors assume a decisive importance in resilient organizations, and an understanding of risk control and containment is fundamental for all medical and surgical specialties. This open access book offers recommendations and examples of how to improve patient safety by changing practices, introducing organizational and technological innovations, and creating effective, patient-centered, timely, efficient, and equitable care systems, in order to spread the quality and patient safety culture among the new generation of healthcare professionals, and is intended for residents and young professionals in different clinical specialties. |
| critical conversations for patient safety ebook: What I Say Robert Osher, Jack S. Parker, Jack Parker, 2019 Physicians of all disciplines know (or quickly learn the hard way) that effective and compassionate communication is arguably the single most important determinant of patient satisfaction. For cataract surgeons, the words said before, after, and even during the operation are often more important to the patient's happiness than the objective quality of the surgical result. What I Say: Conversations that Improve the Physician-Patient Relationship is designed to help cataract surgeons to hone their verbal interactions to be as sharp as their surgical skills. Muddled, clumsy, or impromptu explanations diminish the doctor-patient relationship and could prevent patients from receiving the surgery they need or appreciating the results they get. Knowing in advance which words to use in difficult situations is analogous to knowing how to manage a complication before it occurs. The results are inevitably better when a physician has considered every possible outcome instead of attempting to come up with exactly the right solution on the spot. Rather than figure out the right words by trial and error, however, What I Say has recommendations on exactly what to say to build strong and trusting patient relationships. Drs. Robert Osher and Jack Parker have compiled conversational scripts from Dr. Osher's 40-year career in ophthalmology, as well as contributions from over a dozen international mavens of bedside manner into a strategy guide through even the most difficult patient conversations that inevitably surround cataract surgery. Topics include: Lowering Expectations for Spectacle-Free Vision The Torn Posterior Capsule Postoperative Refractive Surprise The Dropped Nucleus The Unhappy Patient Despite a Good Result Containing examples of conversations with cataract surgery patients where informing and reassuring take top priority, What I Say: Conversations that Improve the Physician-Patient Relationship was created to aid cataract surgeons in their pre-operative, intra-operative, and post-operative interactions with patients. With the advice contained inside, surgeons will be able to motivate patients, calibrate expectations, and diffuse frustrations in every possible scenario. |
CRITICAL Definition & Meaning - Merriam-Webster
The meaning of CRITICAL is inclined to criticize severely and unfavorably. How to use critical in a sentence. Synonym Discussion of Critical.
CRITICAL | English meaning - Cambridge Dictionary
CRITICAL definition: 1. saying that someone or something is bad or wrong: 2. giving or relating to opinions or…. Learn more.
Critical Definition & Meaning | Britannica Dictionary
CRITICAL meaning: 1 : expressing criticism or disapproval; 2 : of or relating to the judgments of critics about books, movies, art, etc.
CRITICAL definition and meaning | Collins English Dictionary
To be critical of someone or something means to criticize them. ...a few dozen intellectuals who've been critical of the regime. He has apologised for critical remarks he made about the referee. A …
critical - Wiktionary, the free dictionary
Jun 8, 2025 · The critical component of the photosynthetic system is the “water-oxidizing complex”, made up of manganese atoms and a calcium atom. 2018 , VOA Learning English > …
What does critical mean? - Definitions.net
Critical can be defined as a thorough and analytical evaluation or examination of something, particularly by making judgments or forming opinions based on careful assessment and …
1004 Synonyms & Antonyms for CRITICAL - Thesaurus.com
Find 1004 different ways to say CRITICAL, along with antonyms, related words, and example sentences at Thesaurus.com.
Critical - Definition, Meaning & Synonyms | Vocabulary.com
The adjective critical has several meanings, among them, "vital," "verging on emergency," "tending to point out errors," and "careful."
Critical - definition of critical by ... - The Free Dictionary
Relating to or characterized by criticism; reflecting careful analysis and judgment: a critical appreciation of the filmmaker's work. b. Of, relating to, or characteristic of critics: a play that …
CRITICAL Definition & Meaning - Dictionary.com
inclined to find fault or to judge with severity, often too readily. Parents who are too critical make their children anxious. involving criticism, or skillful judgment as to truth, merit, etc.. The article …
CRITICAL Definition & Meaning - Merriam-Webster
The meaning of CRITICAL is inclined to criticize severely and unfavorably. How to use critical in a sentence. Synonym Discussion of Critical.
CRITICAL | English meaning - Cambridge Dictionary
CRITICAL definition: 1. saying that someone or something is bad or wrong: 2. giving or relating to opinions or…. Learn more.
Critical Definition & Meaning | Britannica Dictionary
CRITICAL meaning: 1 : expressing criticism or disapproval; 2 : of or relating to the judgments of critics about books, movies, art, etc.
CRITICAL definition and meaning | Collins English Dictionary
To be critical of someone or something means to criticize them. ...a few dozen intellectuals who've been critical of the regime. He has apologised for critical remarks he made about the referee. …
critical - Wiktionary, the free dictionary
Jun 8, 2025 · The critical component of the photosynthetic system is the “water-oxidizing complex”, made up of manganese atoms and a calcium atom. 2018 , VOA Learning English > …
What does critical mean? - Definitions.net
Critical can be defined as a thorough and analytical evaluation or examination of something, particularly by making judgments or forming opinions based on careful assessment and …
1004 Synonyms & Antonyms for CRITICAL - Thesaurus.com
Find 1004 different ways to say CRITICAL, along with antonyms, related words, and example sentences at Thesaurus.com.
Critical - Definition, Meaning & Synonyms | Vocabulary.com
The adjective critical has several meanings, among them, "vital," "verging on emergency," "tending to point out errors," and "careful."
Critical - definition of critical by ... - The Free Dictionary
Relating to or characterized by criticism; reflecting careful analysis and judgment: a critical appreciation of the filmmaker's work. b. Of, relating to, or characteristic of critics: a play that …
CRITICAL Definition & Meaning - Dictionary.com
inclined to find fault or to judge with severity, often too readily. Parents who are too critical make their children anxious. involving criticism, or skillful judgment as to truth, merit, etc.. The article …
