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| dealing with difficult employees book: Managing Difficult People Marilyn Pincus, 2004-10-08 Managing Difficult People helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more. |
| dealing with difficult employees book: Bad Apples Terrence Sember, Brette Sember, 2009-05-18 Unlike other career books, this book offers managers a team-focused approach to neutralizing a not-so-pleasant—or productive—working atmosphere. Instead of isolating the one problem employee, relevant teams are considered as part of the solution. The result? Solutions stick and there's less likelihood of the bad apple ruining the bunch. Complete with situational advice and case studies taken straight from the trenches, this simple and straightforward guide teaches managers how to: Calm down combatants Motivate wasters Silence gossips De-arm backstabbers Convince passive-aggressives to open up Teach narcissists the importance of the team This book helps managers decide what the right course of action is—whether it means chastising negative behavior, encouraging positive outlooks, separating certain folks, creating teams for success, giving employees warnings, and/or firing the ones who are pretty much rotten through and through. This book is essential reading for any manager looking to ensure a pleasant, productive—and fruitful—work environment. |
| dealing with difficult employees book: The Complete Idiot's Guide to Dealing with Difficult Employees Robert Bacal, 2000 Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers. |
| dealing with difficult employees book: Dealing with Problem Employees Amy DelPo, Lisa Guerin, 2005 Offers proven techniques for creating a trouble-free workplace and offers immediate fixes for handling your problem employee of the moment. - Small Business Opportunities |
| dealing with difficult employees book: 151 Quick Ideas to Deal with Difficult People Carrie Mason-Draffen, 2007-01-01 Presents advice for dealing with difficult individuals in the workplace, using examples of specific situations along with responses and actions that can be effective in reducing conflict. |
| dealing with difficult employees book: Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities Susan Benjamin, 2007-09-06 Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips! |
| dealing with difficult employees book: HOW TO MANAGE PROBLEM EMPLOYEES Glenn Shepard, 2006 Market_Desc: · Managers· Executives· HR Special Features: Uses the latest approach to a serious problem: Unlike other books about service, this book helps readers understand the leadership imperative of caring for employees so that they can better care for clients. About The Book: There was a time when people were committed to working hard and being productive in the work force; however, our work ethic has taken a nosedive. The entitlement mentality of today s work force has created a labor pool of spoiled brats who don t want a job - they just want a paycheck. In response to this trend, Glenn Shepard has written How to Manage Problem Employees. A comprehensive how to for employers, this book covers everything from how to set new hires up for success, instead of failure and how to properly structure compensation packages that maximize employee involvement and work ethic to how to walk employees though self evaluations while dealing with problem areas before they actually become problem behavior and motivating slow, lazy, and generally unmotivated employees.Readers will learn the different personality types, and how to handle specific manifestations of each personality, including gossiping, back stabbing, direct confrontation, hypochondriacs, crying, breaking the chain of command, and sarcasm, and how to terminate employees and stay on solid legal ground. |
| dealing with difficult employees book: Managing Government Employees Stewart Liff, 2007-02-26 This invaluable resource offers dozens of techniques for meeting the challenges and stressful situations supervisors face daily. Managing government employees presents unique challenges. Government managers may feel that stringent and convoluted regulations mean they can’t do that. Some others may use that perception as a crutch. But the truth for all of them is, yes, they can do that -- and they’d better. That means managing employees as proactively and decisively as their corporate counterparts, and holding their staffs, teams, and departments accountable for productivity and results. In Managing Government Employees, you will discover how to: get maximum dedication and productivity from employees improve results of poor performers and discipline or fire them when necessary deal with union and EEO issues cut through the red tape of government employment systems For managers frustrated by government bureaucracy, Managing Government Employees lets them know they have more power than they may think. |
| dealing with difficult employees book: Managing the Unmanageable Anne Loehr, Jezra Kaye, 2011 In an increasingly globally diverse workforce, it's vitally important that leaders understand their team inside and out. This takes a new toolbox of skills for the 21st century. Managing the Unmanageable will give readers practical tips and proven techniques to show them how to develop new strategies for attracting and retaining the most talented employee before they become unmanageable, learn key words that will allow them to clearly communicate with every generation on their team, and much more. |
| dealing with difficult employees book: Leading the Unleadable Alan Willett, 2016-11-16 You don't have to just learn to live with problem people (or fire them!). Transform the troublesome into the tremendous! |
| dealing with difficult employees book: Wait, I'm Working With Who?!? Peter Economy, 2021-04-01 This is the go-to guide on working with anyone in your office—from the difficult or negative to the toxic and destructive—whether they are your manager, a team member, or someone who’s just waiting out the clock. Chock-full of useful advice that will make your workday happier and more productive. Who hasn’t had to deal with a jerk at work? Whether it’s a toxic team member who loves nothing more than to suck the life and excitement out of her colleagues, the difficult coworker who isn’t happy unless the office is filled with mayhem and drama, or a bad boss who causes his employees to constantly dream of telling him to “Take this job and shove it!”, we’ve all had to deal with people on the job we would rather not. Wait, I’m Working with Who?!? is the essential guide to identifying and dealing with jerks at work, including bad bosses, troublemaking coworkers, lazy and time-sucking team members, and toxic people of all sorts. This book covers the negative impact that problematic coworkers have on the workplace—lost productivity, high turnover, a company culture of ambivalence or defeat—and catalogs 16 specific species. It then goes on to share detailed steps for dealing with these characters—whether you’re an employee or a manager. The information and strategies in these chapters will be immediately actionable and profoundly helpful. Based on proven approaches and the latest research and advice of workplace experts, Wait, I’m Working with Who?!? provides readers with concrete, unambiguous advice on how to deal with and neutralize the negative people in their work lives. |
| dealing with difficult employees book: Dealing with Difficult People Naomi Langford Wood, Karen Mannering, 2009-02 Economics. |
| dealing with difficult employees book: A Survival Guide to Managing Employees from Hell Gini Graham Scott, 2007 All managers get saddled with problem employees from time to time; what sets great managers apart is how they deal with them. Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types, including: * The Impossible Is: Incompetents, Idiots, and Imbeciles -- clueless employees who simply don't know what they're doing * The Bull in the Office China Shop -- the frequently angry worker ready to confront anyone and everyone * The Party-Time Performer -- the employee who, although great with people, constantly turns work-time into fun-time * I've Got a Problem -- employees whose work is compromised by any of a range of personal demons, from drug and alcohol problems to emotional issues From whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee. |
| dealing with difficult employees book: How to Make Partner and Still Have a Life Heather Townsend, Jo Larbie, 2019-12-03 Becoming a partner in a professional services firm is for many ambitious fee-earners the ultimate goal. But in this challenging industry, with long hours, high pressure and even higher expectations, how do you stand out from the crowd? How do you build the most effective relationships? And how do you find the time to do all of this and still have a fulfilling personal life? Now in its third edition, How to Make Partner and Still Have a Life equips individuals at the start of their career through to partner with the skills needed to reach and succeed at the leadership level. How to Make Partner and Still Have a Life details the expectations and realities of being a partner and outlines how you can continue to achieve once you have obtained the much-coveted role. This edition is updated with guidance on developing the right mindset for success and the importance of mentoring and sponsorship. There is a specific focus on women and BAME professionals and the challenges faced by individuals coming from non-traditional or under-represented backgrounds. Heather Townsend and Jo Larbie provide a guide to help you tackle common obstacles and work smarter - not harder - to reach the top. Start your journey to partnership and still have the time for a life outside of work. |
| dealing with difficult employees book: Dealing with Difficult People Roy Lilley, 2010 Packed with tips & warnings of potential hazards, this text is suitable for managers or anyone who has to deal with difficult colleagues or the public. It well help you to enjoy difficult people, unlock them, influence them & improve their performance. |
| dealing with difficult employees book: HBR's 10 Must Reads on Managing People (with featured article "Leadership That Gets Results," by Daniel Goleman) Harvard Business Review, Daniel Goleman, Jon R. Katzenbach, W. Chan Kim, Renée A. Mauborgne, 2011-02-07 Managing people is fraught with challenges—even if you're a seasoned manager. Here's how to handle them. If you read nothing else on managing people, read these 10 articles (featuring “Leadership That Gets Results,” by Daniel Goleman). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you maximize your employees' performance. HBR's 10 Must Reads on Managing People will inspire you to: Tailor your management styles to fit your people Motivate with more responsibility, not more money Support first-time managers Build trust by soliciting input Teach smart people how to learn from failure Build high-performing teams Manage your boss This collection of best-selling articles includes: featured article Leadership That Gets Results by Daniel Goleman, One More Time: How Do You Motivate Employees? The Set-Up-to-Fail Syndrome, Saving Your Rookie Managers from Themselves, What Great Managers Do, Fair Process: Managing in the Knowledge Economy, Teaching Smart People How to Learn, How (Un)ethical Are You? The Discipline of Teams, and Managing Your Boss. |
| dealing with difficult employees book: The Problem Employee: How to Manage the Employees No One Wants to Manage Laura Hills D. a., Laura Hills Da, 2021-01-29 Healthcare executives must keep their problem employees in line (and keep turnover to a minimum) or fire them without incurring legal consequences. Yet, it is difficult to know how to bring problem employees back into line and to minimize and contain the damage they do. Many healthcare executives find the task to be a challenging, time-consuming, and vexing test of their leadership ability and patience. The Problem Employee presents complete, clear, how-to-do-it strategies for managing problem employees and delves into 17 of the most challenging and diabolical problem employees that healthcare leaders are likely to encounter. This is the book healthcare executives will need whether they find themselves supervising a toxic, untrustworthy, pessimistic, burned out, lazy, overworked, cliquish, or childish employee -- or whether they manage a prima donna, a drama queen, a bully, a gossip, or even a slob. What this book will do for you: Provide an at-your-fingertips ready resource that you can use today and tomorrow. Read individual chapters right away to help you manage your current problem employee. But also use this book as a career-long on-the-shelf reference that you can return to again and again as you (or one of your direct reports) encounter new and different types of problem employees. Teach you a tailored approach to managing the most common types of problem employees. There is no one-size-fits-all cookie cutter strategy that will work with every problem employee. This book takes a deep dive into 17 different types of problem employees. You'll learn what's behind each problem employee's unique behavior -- why a gossip gossips, a bully bullies, a prima donna is a prima donna, and a drama queen is a drama queen. Most importantly, you'll learn how to tailor your management strategy according to each problem employee's needs. Boost your confidence. Managing problem employees is a difficult, sometimes confusing, and often lonely task. The Problem Employee will help you to feel more confident because you will know what to do (and not do), when to do it, and how to do it, step-by-step. As well, each chapter includes a bonus feature that will give you examples of policies, helpful tips to share with your employees, or lessons about the variations in problem employees that often crop up. Teach you how to manage a star performer. While we can't classify star performers as problem employees, they do require special care and handling. This book includes a bonus chapter that addresses the special challenges of managing star performers. It also teaches you how to minimize jealousy and resentment from the rest of your healthcare team. If you're a healthcare executive or leader who manages even one employee, The Problem Employee is for you. Table of Contents PART 1: PROBLEM EMPLOYEES: THE BIG PICTURE PART 2: MANAGING YOUR PROBLEM EMPLOYEES Chapter 1: Managing a Toxic Employee Chapter 2: Managing a Bully Chapter 3: Managing Your Team's Weakest Link Chapter 4: Managing a Lazy Employee Chapter 5: Managing a Drama Queen Chapter 6: Managing a Childish Employee Chapter 7: Managing a Gossip Chapter 8: Managing an Employee Who Dislikes You Chapter 9: Managing a Micromanaged Employee Chapter 10: Managing an Overworked Employee Chapter 11: Managing an Employee with Low Morale Chapter 12: Managing a Cliquish Employee Chapter 13: Managing a Distrustful Employee Chapter 14: Managing a Pessimistic, Cynical, or Gloomy Employee Chapter 15: Managing a Slob Chapter 16: Managing a Productive Prima Donna Chapter 17: Managing a Burned-Out Employee Bonus Chapter: Managing a Star Performer |
| dealing with difficult employees book: Surrounded by Bad Bosses and Lazy Employees Thomas Erikson, 2021-08-17 Fed up with a bad boss or lazy colleagues? Erikson shows how understanding your boss's behavioural tendencies as well as your own will lead to a more harmonious and productive workplace. He also sets out what characterises an exemplary leader type and how you can adapt your behaviour to model it |
| dealing with difficult employees book: Suddenly In Charge 3rd Edition Roberta Chinsky Matuson, 2024-04-09 A lifesaving guide for any new manager! Marshall Goldsmith As companies reorganize and reengineer, people are finding themselves tossed into management every day with little to no training or preparation. The key to success is managing effectively both up and down the line of the organization. Literally two books in one, Suddenly in Charge provides all of the tools necessary to be successful. Read it in one direction and you'll find all the advice and resources you need to manage down, establish credibility with your team, and lead in a way that builds rapport and garners respect. Flip the book over and you'll find success strategies for managing up, interacting successfully with your bosses and developing strong relationships. This third edition is fully revised and updated for the post-Covid world of work, with new chapters on difficult conversations, how to ask for a raise and actually get it, and weaving in advice and stories to guide readers who are working in a hybrid or remote environments. The new edition of Suddenly in Charge is the playbook for every new leader - both at home and in the office. |
| dealing with difficult employees book: An Elegant Puzzle Will Larson, 2019-05-20 A human-centric guide to solving complex problems in engineering management, from sizing teams to handling technical debt. There’s a saying that people don’t leave companies, they leave managers. Management is a key part of any organization, yet the discipline is often self-taught and unstructured. Getting to the good solutions for complex management challenges can make the difference between fulfillment and frustration for teams—and, ultimately, between the success and failure of companies. Will Larson’s An Elegant Puzzle focuses on the particular challenges of engineering management—from sizing teams to handling technical debt to performing succession planning—and provides a path to the good solutions. Drawing from his experience at Digg, Uber, and Stripe, Larson has developed a thoughtful approach to engineering management for leaders of all levels at companies of all sizes. An Elegant Puzzle balances structured principles and human-centric thinking to help any leader create more effective and rewarding organizations for engineers to thrive in. |
| dealing with difficult employees book: How to Communicate Effectively and Handle Difficult People C. Ni Preston, Preston Che Ping Ni, 2002-03-01 |
| dealing with difficult employees book: Creating Effective Teams Susan A. Wheelan, 2010 Creating Effective Teams: A Guide for Members and Leaders, 3rd Edition is a practical guide for building and sustaining top performing teams. Based on the author’s many years of consulting experience with teams in the public and private sector, the Third Edition describes why teams are important, how they function, and what makes them productive. The author clearly illustrates the developmental nature of teams and describes what happens in each stage. Separate chapters are devoted to the responsibilities of team leaders and team members. Problems that occur frequently in groups are highlighted, followed by what-you-can-do sections that offer specific advice. Real-life examples and questionnaires are used throughout the book, giving readers the opportunity for self-evaluation. New to the Third Edition: Discussions of diversity within teams havebeen added throughout the text, focusing on how different ethnic or cultural groups may have differing perceptions of group interactions. Also provided will be specific strategies for ensuring that groups are respectful of these different beliefs while still being as effective as possible. References to the research the text is based on will be added, giving readers the theoretical and research background for the practical, application-based material in the text. More real-life examples and problem-solving skills will be added, including step-by-step directions for becoming a high-performing team. New checklists and self-evaluations will be added, building on those currently included in the text and providing even more information on what kind of leader or team member the reader is. |
| dealing with difficult employees book: Rising Above a Toxic Workplace Gary Chapman, Paul White, 2014-08-26 Learn how to thrive in—or escape from—a toxic work environment. Toxic organizations are rife with conflict, fear, and anger. The environment causes people to have physiological responses as if they’re in a fight-or-flight situation. Healthy people become ill. Colds, flu and stress-related illnesses such as heart attacks are more common. By contrast, in resonant organizations, people take fewer sick days and turnover is low. People smile, make jokes, talk openly and help one another. - Annie McKee (author, consultant) Many employees experience the reality of bullying bosses, poisonous people, and soul-crushing cultures on a daily basis. Rising Above a Toxic Workplace tells authentic stories from today's workers who share how they cope, change, or quit. Candidly they open up about what they learned, what they wish they had done, and how to gain resilience. Insightfully illustrating from these accounts, authors Gary Chapman, Paul White, and Harold Myra blend their combined experiences in ministry and business to deliver hope and practical guidance to those who find themselves in an unhealthy work environment. Includes a Survival Guide and Toolkit full of strategies and realistic insights |
| dealing with difficult employees book: The Ideal Team Player Patrick M. Lencioni, 2016-04-25 In his classic book, The Five Dysfunctions of a Team, Patrick Lencioni laid out a groundbreaking approach for tackling the perilous group behaviors that destroy teamwork. Here he turns his focus to the individual, revealing the three indispensable virtues of an ideal team player. In The Ideal Team Player, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle’s company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess, and then build a culture of hiring and development around those virtues. Beyond the fable, Lencioni presents a practical framework and actionable tools for identifying, hiring, and developing ideal team players. Whether you’re a leader trying to create a culture around teamwork, a staffing professional looking to hire real team players, or a team player wanting to improve yourself, this book will prove to be as useful as it is compelling. |
| dealing with difficult employees book: Making Change Stick , 2008 When facing a difficult management challenge, wouldn't it be great if you could turn to a panel of experts to help guide you to the right decision? Now you can, with books from the Judgment Calls series. Drawn from the pages of Harvard Business Review, these interactive, solutions-oriented guides allow readers to access the wisdom of leading experts as they tackle familiar and perplexing business situations. These engagingly written books will help managers improve problem-solving skills and make better judgment calls under fire.A preface provides an overview and sets the context for using these provocative case studies as learning tools in corporate classrooms. A relevant chapter from an HBE volume introduces the topic as a refresher course. Finally, an appendix of resources such as executive summaries, guiding questions, and a list of further reading rounds out the book. Judgment Calls provide insight into a variety of real world difficulties and offer solutions that managers will find both sound and practical. Our ideal reader is the business traveler who's thinking about this very issue, sees the book in the airport, and throws it in his or her briefcase to read on the plane.This volume, tentatively titled Bob's Meltdown and Other Stories from the Frontines of Management looks at the most common issue in workplaces--employee behavior. What should you do when a star employee loses his temper in public? Worse yet, what if your protege seems to be coming unglued? All this and more! |
| dealing with difficult employees book: Firing at Will Jay Shepherd, 2012-01-19 Firing at Will shows managers and employers how to do the most difficult part of their jobs: firing employees. Written by a leading employment lawyer in a refreshingly unlawyerly style, this guide takes the reader through the always-risky process of letting an employee go. Many employers and managers are afraid to pull the trigger when the employment relationship has broken down, and will postpone the decision by using progressive discipline and performance-improvement plans. However, an employer must be able to unload employees who threaten to undermine the company and its prospects, regardless of the risks involved in a termination. This book explains how to do it, how not to do it, and how to minimize the danger of an expensive employee lawsuit. No one said being an employer or a manager was easy. Fortunately, knowing how to fire employees will make your job much, much easier in the long run and save you heartache. Firing at Will teaches you what you need to know, without any legalese or boring recitations of statutes and case law. This book is filled with plain-English common sense, based on Jay Shepherd's 17 years of protecting employers in court. The style is conversational and often irreverent, but the lessons and tips are battle-tested. If you want to be a successful manager or employer—and sleep easier—you need to know how to fire at will. Gives employers and managers real-world advice on how to fire employees Teaches how to keep your company—and yourself—out of expensive employee lawsuits Guides you toward building a workplace where you'll need to fire fewer employees |
| dealing with difficult employees book: Working with Difficult & Resistant Staff John F. Eller, Sheila A. Eller, 2025-01-27 To move forward in the school improvement process, school leaders must address the behaviours of difficult and resistant staff members while sending the message that a few people cannot halt change. This book will help school leaders understand how to prevent and address negative behaviours to ensure positive school change. |
| dealing with difficult employees book: Ask a Manager Alison Green, 2018-05-01 'I'm a HUGE fan of Alison Green's Ask a Manager column. This book is even better' Robert Sutton, author of The No Asshole Rule and The Asshole Survival Guide 'Ask A Manager is the book I wish I'd had in my desk drawer when I was starting out (or even, let's be honest, fifteen years in)' - Sarah Knight, New York Times bestselling author of The Life-Changing Magic of Not Giving a F*ck A witty, practical guide to navigating 200 difficult professional conversations Ten years as a workplace advice columnist has taught Alison Green that people avoid awkward conversations in the office because they don't know what to say. Thankfully, Alison does. In this incredibly helpful book, she takes on the tough discussions you may need to have during your career. You'll learn what to say when: · colleagues push their work on you - then take credit for it · you accidentally trash-talk someone in an email and hit 'reply all' · you're being micromanaged - or not being managed at all · your boss seems unhappy with your work · you got too drunk at the Christmas party With sharp, sage advice and candid letters from real-life readers, Ask a Manager will help you successfully navigate the stormy seas of office life. |
| dealing with difficult employees book: How to Say Anything to Anyone Shari Harley, 2013 What if building powerful and effective business relationships was as simple as asking the right questions? This book shows how to build business relationships that really work. |
| dealing with difficult employees book: Getting to Yes Roger Fisher, William Ury, Bruce Patton, 1991 Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement. |
| dealing with difficult employees book: How to Deal with Difficult People Gill Hasson, 2019-12-09 MANAGE PROBLEM PEOPLE AND MOVE ON! Whether it's a problem manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive, or attack. But there are smarter moves to make when dealing with difficult people. STAY CALM. CHANGE WHAT YOU CAN This book explains how to cope with a range of situations with difficult people and to focus on what you can change. You'll learn to take responsibility for your responses to manage and influence positive outcomes. A special bonus chapter on social confidence arms you with tools and tactics to handle all kinds of people and gives you real world examples and hands on solutions. This book helps you: Understand what makes difficult people tick and how to best handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people - hostile, manipulative, and impossible Know when to choose your battles, and when to walk away |
| dealing with difficult employees book: No Ego Cy Wakeman, 2017-09-19 New York Times bestselling author and leadership trainer says: Getting your employees to do their work shouldn't have to be so much, well, work! |
| dealing with difficult employees book: Radical Candor Kim Malone Scott, 2017-03-28 Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism, delivered to produce better results and help employees develop their skills and boundaries of success. Great bosses have a strong relationship with their employees, and Kim Scott Malone has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give actionable lessons to the reader, Radical Candor shows how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people both love their work, their colleagues and are motivated to strive to ever greater success. |
| dealing with difficult employees book: Expansive Impact: An Invitation to Lead in Everyday Moments Sarah Young, 2022-04-05 The modern-day leadership playbook for conscious business. --Jenny Blake, author of Pivot and Free Time: Lose the Busywork, Love Your Business As leaders, we face difficult questions each day: - What kind of leader do I want to be? - How can I stay true to myself, while also meeting the expectations of others? - How best can I handle the most challenging leadership situations? - How can I accept this uncomfortable and sometimes painful truth: no matter what I do, and no matter how hard I try, someone will likely be upset with my choices and actions? Expansive Impact helps answer these questions and will empower you to handle the stickiest leadership situations, feel more confident as a leader, and create significant positive change without relying on outside forces or external circumstances. With fresh language, powerful inquiries, and a nuanced exploration of the often opposing tensions we hold as leaders, this book is a compelling and insightful guide to improving your leadership and your life. |
| dealing with difficult employees book: Rethink Work Eric Termuende, 2017-02-20 This book tackles one of the big problems employers face today: finding and keeping the best employees, especially at a time when young workers typically quit after only three years on the job. Rethink Work stands out from other books in this category because the author is one of those young people: 24-year-old Eric Termuende, a rising star on the international speakers circuit. Eric Termuende does a deep-dive into the modern workplace, highlighting the importance of hiring right and creating awesome culture to retain top talent. - Brian Scudamore FOUNDER AND CEO OF O2E BRANDS, INCLUDING 1-800-GOT-JUNK Eric Termuende takes a wide departure from the standard writings on workplace culture and organizational effectiveness by putting the focus where it belongs: on people! Eric sees the potential for organizations to refine their culture, embracing the uniqueness and passion each person brings to their work. This refreshing and inspiring book is a must-read for any business leader who wants to leapfrog their competition during a period of rapid technological change. - Jim DewaldDEAN, HASKAYNE SCHOOL OF BUSINESS, UNIVERSITY OF CALGARY This is one of the most important books a leader in today's work world can read. Termuende provides an overview of the many challenges modern work environments face, including the recruitment and retention of talent. The roadmap Termuende provides articulates how to take these challenges and in turn transform company culture into one where both employers and employees focus on why they do what they do and on a mutual values match. Termuende also explores more dynamic ways to recruit, write job descriptions and overall how to tell your company's story. One of the biggest takeaways however is the importance of focusing on your employees as individuals and not their generation. - Gareth McVicarMANAGER, LEADERSHIP PROGRAMS, UNIVERSITY OF CALGARY |
| dealing with difficult employees book: Beating Burnout at Work Paula Davis, 2021-03-16 A first-of-its kind science-backed toolkit takes a holistic approach to burnout prevention by helping individuals, teams, and leaders build resilience and thrive at work. Burnout has become one of the most talked about workplace topics, and its impact is far-reaching. The 24/7 pace of work, constant demands, and scant resources can easily put busy professionals on a path to burnout, a cycle that has only accelerated during the COVID-19 pandemic. Burnout affects the health and well-being of the entire organization, yet most attempts to help focus on quick-fix strategies aimed at individuals. Something is missing. In Beating Burnout at Work: Why Teams Hold the Secret to Well-Being and Resilience, Paula Davis, founder of the Stress and Resilience Institute, provides a new framework to help organizations prevent employee burnout. |
| dealing with difficult employees book: Jerks at Work Tessa West, 2022-01-25 A practical and hilarious guide to getting difficult people off your back, for anyone pulling their hair out over an irritating colleague who's not technically breaking any rules From open floor plans and Zoom calls to Slack channels, the workplace has changed a lot over the years. But there’s one thing that never changes: you’ll always encounter jerks. Jerks at Work is the definitive guide to dealing with—and ultimately breaking free from—the overbearing bosses, irritating coworkers, and all-around difficult people who make work and life miserable. Social psychologist Tessa West has spent years leveraging science to help people solve interpersonal conflicts in the workplace. What she discovered is that most of our go-to tactics don’t work because they fail to address the specific motivations that drive bad behavior. In this book, she takes you on a rollicking deep dive of the seven jerks you’re most likely to encounter at the office, drawing on decades of original research to expose their inner workings and weak points—and ultimately deliver an effective game plan for stopping each type before they take you down with them. Jerks at Work is packed with everyday examples and clever strategies, such as how to: • Stop a Bulldozer from gaining influence by making sure they're not the first to speak up in meetings • Report a Kiss Up/Kick Downer to a manager who idolizes them without looking like the bad guy • Protect your high-achieving team from Free Riders without stifling collaboration • Use a Gaslighter’s tactics to beat them at their own game For anyone who’s said “I can’t stand that jerk!” more times than they’d like to admit, Jerks at Work is the ultimate playbook you wish you didn’t need but will always turn to. |
| dealing with difficult employees book: Courageous Cultures Karin Hurt, David Dye, 2020 From executives complaining that their teams don't contribute ideas to employees throwing up their hands because their input isn't sought--company culture is the culprit. Courageous Cultures provides a road map to build a high-performance, high-engagement culture around sharing ideas, solving problems, and rewarding contributions from all levels. Many leaders are convinced they have an open environment that encourages employees to speak up and are shocked when they learn that employees are holding back. Employees have ideas and want to be heard. Leadership wants to hear them. Too often, however, employees and leaders both feel that no one cares about making things better. The disconnect typically only widens over time, with both sides becoming more firmly entrenched in their viewpoints. Becoming a courageous culture means building teams of microinnovators, problem solvers, and customer advocates working together. A microinnovator is the employee who consistently seeks out small, but powerful, ways to improve the business. A problem solver is the employee who cares about what's not working and wants to make it better. They uncover and speak openly about what's not working and think critically about how to fix it. A customer advocate is the employee who sees through your customers' eyes and speaks up on their behalf. They actively look for ways to improve customers' experience and minimize customer frustrations. In our world of rapid change, a courageous culture is your competitive advantage. It ensures that your company is sticky for both customers and employees. In this book you'll learn practical tools to uncover, leverage, and scale the best ideas from every level of your organization. See how the latest research conducted by the authors confirms why organizations struggle when it comes to creating strong cultures where employees are encouraged to contribute their best thinking. Learn proven models and tools that leaders can apply throughout all levels of the organization, to reengage and motivate employees. Understand best practices from companies around the world and learn how to apply these strategies and techniques in your own organization. |
| dealing with difficult employees book: Supervising Difficult Employees Hal Wood, 2000 |
| dealing with difficult employees book: Dealing With Problem Employees Amy Delpo, Lisa Guerin, 2023-12-26 Manage employee problems, legally and effectively Every workplace has occasional problems with employees. This book is packed with the legal and practical information you need to handle all kinds of issues—from small corrective actions to major problems that put your company at risk. It provides proven techniques—and immediate solutions. Find out how to quickly and legally: • investigate problems and complaints • lay the groundwork for termination • handle severances and references • prevent discrimination and other types of lawsuits • avoid hiring problem employees in the future • stop bullying and harassment, and • create policies for remote employees. The 12th edition is completely updated to reflect the latest employment laws in every state. It provides sample policies, forms, and checklists to help you at every step. |
DEALING Definition & Meaning - Merriam-Webster
The meaning of DEALING is method of business : manner of conduct. How to use dealing in a sentence.
DEALING | English meaning - Cambridge Dictionary
DEALING definition: 1. the activity of selling illegal drugs: 2. the activity of buying and selling shares, or a sale…. Learn more.
165 Synonyms & Antonyms for DEALING - Thesaurus.com
Find 165 different ways to say DEALING, along with antonyms, related words, and example sentences at Thesaurus.com.
Dealing - definition of dealing by The Free Dictionary
Define dealing. dealing synonyms, dealing pronunciation, dealing translation, English dictionary definition of dealing. n. 1. dealings Transactions or relations with others, usually in business. 2. …
dealing noun - Definition, pictures, pronunciation and usage …
Definition of dealing noun in Oxford Advanced American Dictionary. Meaning, pronunciation, picture, example sentences, grammar, usage notes, synonyms and more.
Dealing Definition & Meaning | Britannica Dictionary
DEALING meaning: 1 : the actions that are a main part of the relationship between people, groups, organizations, etc. social or business interactions often + with; 2 : a way of behaving …
What does dealing mean? - Definitions.net
Dealing generally refers to the act of conducting or managing a certain type of business, trade, or transaction. It can also mean the manner in which one behaves or interacts in various …
Dealing - Definition, Meaning & Synonyms - Vocabulary.com
Whether you’re a teacher or a learner, Vocabulary.com can put you or your class on the path to systematic vocabulary improvement.
DEALING - Definition & Translations | Collins English Dictionary
Discover everything about the word "DEALING" in English: meanings, translations, synonyms, pronunciations, examples, and grammar insights - all in one comprehensive guide.
dealing - Wiktionary, the free dictionary
Mar 3, 2025 · dealing (plural dealings) (chiefly in the plural) A business transaction. One's manner of acting toward others; behaviour; interactions or relations with others.
DEALING Definition & Meaning - Merriam-Webster
The meaning of DEALING is method of business : manner of conduct. How to use dealing in a sentence.
DEALING | English meaning - Cambridge Dictionary
DEALING definition: 1. the activity of selling illegal drugs: 2. the activity of buying and selling shares, or a sale…. Learn more.
165 Synonyms & Antonyms for DEALING - Thesaurus.com
Find 165 different ways to say DEALING, along with antonyms, related words, and example sentences at Thesaurus.com.
Dealing - definition of dealing by The Free Dictionary
Define dealing. dealing synonyms, dealing pronunciation, dealing translation, English dictionary definition of dealing. n. 1. dealings Transactions or relations with others, usually in business. 2. …
dealing noun - Definition, pictures, pronunciation and usage …
Definition of dealing noun in Oxford Advanced American Dictionary. Meaning, pronunciation, picture, example sentences, grammar, usage notes, synonyms and more.
Dealing Definition & Meaning | Britannica Dictionary
DEALING meaning: 1 : the actions that are a main part of the relationship between people, groups, organizations, etc. social or business interactions often + with; 2 : a way of behaving or …
What does dealing mean? - Definitions.net
Dealing generally refers to the act of conducting or managing a certain type of business, trade, or transaction. It can also mean the manner in which one behaves or interacts in various …
Dealing - Definition, Meaning & Synonyms - Vocabulary.com
Whether you’re a teacher or a learner, Vocabulary.com can put you or your class on the path to systematic vocabulary improvement.
DEALING - Definition & Translations | Collins English Dictionary
Discover everything about the word "DEALING" in English: meanings, translations, synonyms, pronunciations, examples, and grammar insights - all in one comprehensive guide.
dealing - Wiktionary, the free dictionary
Mar 3, 2025 · dealing (plural dealings) (chiefly in the plural) A business transaction. One's manner of acting toward others; behaviour; interactions or relations with others.
