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| book managing difficult employees: Bad Apples Terrence Sember, Brette Sember, 2009-05-18 Unlike other career books, this book offers managers a team-focused approach to neutralizing a not-so-pleasant—or productive—working atmosphere. Instead of isolating the one problem employee, relevant teams are considered as part of the solution. The result? Solutions stick and there's less likelihood of the bad apple ruining the bunch. Complete with situational advice and case studies taken straight from the trenches, this simple and straightforward guide teaches managers how to: Calm down combatants Motivate wasters Silence gossips De-arm backstabbers Convince passive-aggressives to open up Teach narcissists the importance of the team This book helps managers decide what the right course of action is—whether it means chastising negative behavior, encouraging positive outlooks, separating certain folks, creating teams for success, giving employees warnings, and/or firing the ones who are pretty much rotten through and through. This book is essential reading for any manager looking to ensure a pleasant, productive—and fruitful—work environment. |
| book managing difficult employees: The Complete Idiot's Guide to Dealing with Difficult Employees Robert Bacal, 2000 Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers. |
| book managing difficult employees: Managing Difficult People Marilyn Pincus, 2004-10-08 Managing Difficult People helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more. |
| book managing difficult employees: Managing Difficult Employees Joseph E. Koob II, 2019-09-16 Managing Difficult Employees is the culminating book of Dr. Joseph Koob's WORK TRILOGY, which includes Succeeding with Difficult Coworkers and Succeeding with Difficult Bosses. Managers/Leaders face difficult situations with DIFFICULT people. YOU can make a difference!Empower yourself as a leader by developing the knowledge and skills to develop the best team you can. It is about Integrity, Respect for Others, Knowledge of Self, and more than anything, Understanding and Caring about your team members. This book addresses what you can do as a leader to create a work environment that fosters positive personnel development -- ideally preventing difficulties arising with your employees in the first place. AND, What you need to know and do to deal with concerns that do arise. This book gives you the knowledge, skills, and tools to lead effectively in difficult circumstances. It will help you develop a positive work environment that supports your team members so that fewer concerns arise, and it will provide a foundation for you to deal successfully with difficulties that do occur. Be a leader of people; not just a manager going through the motions. It is your choice. Then you will have a team that you can be proud of, and you will have people who are proud to have you as a leader. |
| book managing difficult employees: Managing Difficult Employees Joseph Koob, 2008 This book is about what YOU as a manager and leader bring to the table. It addresses two key questions: Is your leadership conducive to a positive work environment with few personnel concerns; and, when concerns do arise, are you prepared to handle them effectively and efficiently? The first part of this book focuses on avoiding difficulties through knowledgeable and inspired leadership. Part II of this work will demonstrate how to apply your personal strengths and your management and leadership skills to working successfully with difficult personnel concerns and in difficult situations. |
| book managing difficult employees: Managing Difficult Employees Joseph Koob, 2008 This book is about what YOU as a manager and leader bring to the table. It addresses two key questions: Is your leadership conducive to a positive work environment with few personnel concerns; and, when concerns do arise, are you prepared to handle them effectively and efficiently? The first part of this book focuses on avoiding difficulties through knowledgeable and inspired leadership. Part II of this work will demonstrate how to apply your personal strengths and your management and leadership skills to working successfully with difficult personnel concerns and in difficult situations. |
| book managing difficult employees: Managing Difficult People in a Week David Cotton, 2014-01-31 Managing Difficult People In A Week is a simple and straightforward guide to being a better manager, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people. This book introduces you to the main themes and ideas of managing difficult people, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, Managing Difficult People In A Week is your fastest route to success: Sunday: Understanding and preventing difficult behaviour Monday: Developing your skills for managing difficult people Tuesday: More advanced skills for managing difficult people Wednesday: Managing specific types of difficult behaviour Thursday: Feedback that works and critical converstions Friday: Managing conflict Saturday: Getting support and escalating issues ABOUT THE SERIES In A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead. |
| book managing difficult employees: Managing Difficult People Marilyn Pincus, 2004-10-08 Managing Difficult People helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more. |
| book managing difficult employees: The Art of Managing Difficult People Pasquale De Marco, 2025-04-18 Prepare to conquer the challenges of dealing with difficult people with The Art of Managing Difficult People. This comprehensive guidebook empowers you with a wealth of practical strategies and actionable advice to navigate challenging interactions with confidence and grace. Inside, you'll delve into the intricacies of difficult personalities, their common traits, and the impact they can have on your life. Armed with this knowledge, you'll discover effective communication techniques tailored specifically for difficult people, enabling you to express your needs and set clear boundaries. The Art of Managing Difficult People goes beyond communication, providing invaluable insights into conflict resolution and emotional management. You'll learn to defuse tense situations, negotiate win-win outcomes, and maintain your composure even under pressure. The book also emphasizes the importance of self-care and personal growth. By understanding your own triggers and developing resilience, you'll be better equipped to protect your well-being and maintain a positive mindset. Whether you're facing challenges in your personal or professional life, The Art of Managing Difficult People is your essential companion. Its practical tools and proven strategies will empower you to transform your relationships with difficult people from sources of stress into opportunities for growth and personal empowerment. Embrace the principles outlined in this book and unlock your potential to manage difficult people effectively. Discover the art of navigating challenging interactions with confidence, assertiveness, and emotional intelligence. If you like this book, write a review on google books! |
| book managing difficult employees: How to Handle Difficult Employees Without Conflict Ahmed Musa, 2024-12-18 Master the art of managing challenging workplace dynamics with How to Handle Difficult Employees Without Conflict. This practical guide equips managers and team leaders with proven strategies to address problematic behavior, foster cooperation, and maintain a positive work environment—without unnecessary tension or confrontation. Learn how to identify the root causes of difficult behaviors, communicate effectively with empathy and clarity, and set clear expectations for performance and conduct. With actionable techniques for conflict resolution, constructive feedback, and building mutual trust, this book helps you turn challenging situations into opportunities for growth and collaboration. Perfect for leaders, HR professionals, and business owners, How to Handle Difficult Employees Without Conflict empowers you to manage with confidence, transform workplace challenges, and create a culture of accountability, respect, and success. |
| book managing difficult employees: How to Manage Problem Employees Glenn Shepard, 2010-12-30 There was a time when people were committed to working hard and being productive in the work force. Today, however, some workers have an entitlement mentality and the labor pool includes some people who donâ??t want a job - just a paycheck. In response to this trend, Glenn Shepard has written How to Manage Problem Employees. This comprehensive book will tell you how to set new hires up for success, structure compensation packages to maximize their involvement and work ethic, deal with problem areas before they become bad behavior, and motivate slow and often unmotivated employees. You'll learn the different personality types and how to handle specific manifestations of each, including gossiping, back stabbing, direct confrontation, hypochondriacs, breaking the chain of command, and sarcasm, as well as how to terminate employees while staying on solid legal ground. |
| book managing difficult employees: How to Manage Difficult People Alan Fairweather, 2011-07-01 Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier. |
| book managing difficult employees: Dealing With Problem Employees Amy Delpo, Lisa Guerin, 2021-09-28 This book tells business owners, managers, and supervisors everything they need to know about how to identify difficult employees, how to manage them during the employment relationship, and how to terminate them in a way that reduces the company’s legal risk of a wrongful termination lawsuit. It will give them the confidence to deal with problem employees directly and make the tough decision to terminate when it’s clear that the situation isn’t improving. |
| book managing difficult employees: Managing Difficult Employees Eileen Drake, Edward J. Reeves, Oregon Bureau of Labor and Industries. Technical Assistance Unit, 1995 |
| book managing difficult employees: How to Manage Problem Employees Glenn Shepard, 2010-12-30 There was a time when people were committed to working hard and being productive in the work force. Today, however, some workers have an entitlement mentality and the labor pool includes some people who donâ??t want a job - just a paycheck. In response to this trend, Glenn Shepard has written How to Manage Problem Employees. This comprehensive book will tell you how to set new hires up for success, structure compensation packages to maximize their involvement and work ethic, deal with problem areas before they become bad behavior, and motivate slow and often unmotivated employees. You'll learn the different personality types and how to handle specific manifestations of each, including gossiping, back stabbing, direct confrontation, hypochondriacs, breaking the chain of command, and sarcasm, as well as how to terminate employees while staying on solid legal ground. |
| book managing difficult employees: Mastering the Art of People Management: Strategies for Success in Modern Times Pasquale De Marco, 2025-04-12 In today's rapidly evolving business landscape, effective people management is no longer a mere option; it has become a necessity for organizations seeking to thrive in the modern era. Mastering the Art of People Management: Strategies for Success in Modern Times offers a comprehensive guide to mastering the art of people management, providing valuable insights, practical strategies, and real-world examples to help leaders and managers excel in their roles. This thought-provoking book delves into the significance of people management, highlighting its impact on employee engagement, productivity, and overall organizational success. It emphasizes the qualities and skills that define an effective people manager, underscoring the importance of clear communication, empathy, and the ability to inspire and motivate teams. Mastering the Art of People Management: Strategies for Success in Modern Times explores the nuances of building a positive work culture, fostering collaboration, trust, and accountability among employees. It provides a roadmap for empowering employees, creating an environment where they feel valued, trusted, and capable of reaching their full potential. Additionally, it addresses the challenges of motivating and engaging employees, recognizing their achievements, and addressing performance issues constructively. Recognizing that not all employees are the same, the book delves into the complexities of managing difficult employees. It offers techniques for resolving conflicts, dealing with resistance, and creating a supportive work environment. It also emphasizes the importance of managing stress and burnout, both for leaders and employees, providing practical strategies for maintaining a healthy work-life balance and promoting well-being in the workplace. The book concludes by examining the role of leadership in people management, discussing different leadership styles, theories, and their impact on team dynamics and organizational success. It highlights the challenges leaders face in a rapidly changing workplace, emphasizing the need for adaptability, innovation, and embracing diversity and inclusion. With its in-depth analysis, practical advice, and real-world examples, Mastering the Art of People Management: Strategies for Success in Modern Times is an essential resource for leaders, managers, and aspiring professionals seeking to master the art of people management and drive organizational success in the modern era. This comprehensive guide will empower you to build high-performing teams, cultivate a positive work culture, and navigate the complexities of the modern workplace with confidence and effectiveness. If you like this book, write a review on google books! |
| book managing difficult employees: Management Intelligence A. Furnham, 2008-08-05 Adrian Furnham takes a sideways glance at management in this book of short essays. The essays are like tablets: to be taken a few at a time. They are designed to cure hangovers, reduce blood pressure and lighten the mood. They are also meant to be prophylactics against managerial madness. Take two, then call Adrian in the morning. |
| book managing difficult employees: Handling Difficult People Jon P Bloch, 2013-03-18 Practical advice for interacting with toxic personalities. At one point or another, you'll encounter someone who is inconsiderate, irate, or aggressive and you'll need to know how to effectively manage the situation. Handling Difficult People helps you deal with the toxic personalities in all areas of your life, including in the workplace, at home, and during everyday interactions. Inside, you'll find the strategies and tools you need to spot the ten most common personality types and information on why these people behave in such an irritating manner. This book also teaches you what you should do when you're confronted by a difficult person as well as how to avoid these types of people altogether. With the time-tested advice and techniques in Handling Difficult People, you'll confidently manage any toxic situation--and learn what you can do to help yourself. |
| book managing difficult employees: Information Technology Management Anthony Fedanzo, 2000-09-01 This book is a practical guide to the key things you need to do right to successfully manage Information Technology (IT) in today's business world. It is intended for both new managers of IT organizations and seasoned managers from other areas who have management responsibility for IT in their company. This means discussion focuses on pivotal strategic issues such as budgets, staffing, systems, relationships with end-users and senior management, etc., and gives specific advice for each. Concentrating on strategic issues is sometimes thought of by harried IT managers as too general to be of much use. Yet paying attention to strategic issues is just paying attention to the basics. If you get the basics right, the rest follows. If you don't, no amount of cleverness will keep you from failing. When you are done reading this you be able to create and maintain your own strategic focus on IT management challenges. You will also be better equipped to approach the immediate (tactical) challenges to your plans. Every book has its words to live by and this book is no exception. The two phrases you'll see most often are Do The Basics and Live by these Four Principles: on time, on budget, no surprises, tell the truth. These will be repeated because they make all the difference between success and failure. This book is intended for people who either are starting a new position as an IT manager or who want to update their knowledge of IT management fundamentals. Their title may be IT Manager, Director, Vice President or Chief Information Officer. The fundamental tasks are much the same, but the scale and scope of their application grows. This book assumes that you have the chair behind the desk where the proverbial information buck stops in your company. Your background may be from within the IT field or you may be a line manager who has assumed control of an IT organization. In the latter case this book will be especially helpful because it avoids techie discussions and concentrates on the core issues and so-called best practices of good IT management. If you know how to deal effectively with core IT issues you'll be way ahead of your peers. The focus of the book can be summarized in the phrase “Do the basics.” The “basics” in this case are how and when to apply four easy principles of successful IT management, namely getting the job done on time, on budget with no surprises and telling the truth. What you won't find in this book is a detailed guide to managing difficult people or to the techniques of computer benchmarks. Nor does it pretend to show you how to read the minds of your management. There are dozens of good books on managing difficult people, drafting budgets, financial planning, strategic vision, and so forth. This book concentrates on how and when to use those skills and why. What you will find in this book is both strategic and tactical advice. The first four chapters can be applied to management generally by substituting accounting, marketing, or the like for IT. The rest of the book focuses upon issues that are essential to IT in particular. The goal of the whole book is to deliver a concise outline of the key things you need to know to succeed as an IT manager: coping with end-users, Senior Management, budgets, control of resources, people, and the occasional crisis among other things. Many management books are written in an effort to fire up managerial zeal for new ideas and methods. This book takes a different tack. We're more interested here in what works than in what generates discussion, smoke, and noise. For example, this book tells you that you will occasionally meet some problems that simply cannot be surmounted by any practical means within your power. Some situations are not in your control and never will be (unless, perhaps, you own the company). Rather than raise false hopes about surmounting all obstacles this book points out these |
| book managing difficult employees: The Entrepreneur's Information Sourcebook Susan C. Awe, 2012-01-16 For 21st-century entrepreneurs, this book provides the practical guidance they need to overcome the often intimidating challenges of starting, organizing, and running a new business effectively and efficiently. The economic downturn has many individuals considering going into business for themselves, rather than relying on an employer for their income. Unfortunately, according to data from the Small Business Administration, the odds of long-term success are against them: 69 percent of businesses do not last past seven years and 56 percent fail in less than four. This book provides entrepreneurs with a comprehensive guide to the resources they need or will likely want to consult when starting a small business—and in order to stay profitable over the long run. The Entrepreneur's Information Sourcebook: Charting the Path to Small Business Success, Second Edition provides the expert guidance and up-to-date print and web resources an entrepreneur may need to make his business thrive and grow, from inception and information gathering, to raising capital, to marketing methods and human resource concerns. Nearly half of the resources in this newly updated book are new, and the essays have also been updated to reflect current business practices. This book is an essential tool that provides quick and easy access to the information every small business owner needs. |
| book managing difficult employees: The Art and Science of Dealing with Difficult People David Brown, 2011-10-01 In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills. Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown’s tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract. Numerous case studies throughout allow readers to observe the concrete application of Brown’s suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, The Art and Science of Dealing with Difficult People provides readers with skills drawn from an understanding of the basic fundamentals of human behavior. |
| book managing difficult employees: Dealing with Difficult People (HBR Emotional Intelligence Series) Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo, 2018-04-17 Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes To Resolve a Conflict, First Decide: Is It Hot or Cold? by Mark Gerzon; Taking the Stress Out of Stressful Conversations, by Holly Weeks; The Secret to Dealing with Difficult People: It's About You, by Tony Schwartz; How to Deal with a Mean Colleague, by Amy Gallo; How To Deal with a Passive-Aggressive Colleague, by Amy Gallo; How to Work with Someone Who's Always Stressed Out, by Rebecca Knight; How to Manage Someone Who Thinks Everything Is Urgent, by Liz Kislik; and Do You Hate Your Boss? by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master. |
| book managing difficult employees: Dealing with Difficult People Jill Briscoe, 2003 Find encouragement and insight on handling problem people in your life. |
| book managing difficult employees: Poorly Performing Staff in Schools and How to Manage Them Tessa Atton, 2005-08-10 This book is intended as a guide to headteachers and others responsible for education about how to deal with teachers and other staff who are not doing their jobs well enough. |
| book managing difficult employees: Setting Boundaries® with Difficult People Allison Bottke, 2011-10-01 Continuing her popular Setting Boundaries® series, Allison Bottke offer her distinctive “Six Steps to SANITY” to readers who must deal with difficult people. S…Stop your own negative behavior A…Assemble a support group N…Nip excuses in the bud I…Implement rules and boundaries T….Trust your instincts Y…Yield everything to God Whether it’s a spouse, in-law, boss, coworker, family member, neighbor, or friend, readers who have allowed others to overstep their boundaries will learn how these six steps can help them reset those boundaries and take back their life…for good. Setting Boundaries® with Difficult People is designed to inspire, empower, and equip readers with the tools to transform lives. |
| book managing difficult employees: Stop Pissing Me Off Lynne Eisaguirre, 2007-09-01 This is a nitty-gritty, witty and concise book for anyone who is fed up with another person in any kind of work situation. This is a field guide for everyday people in the trenches at all levels of business who need to understand the underlying reasons for difficult people, manage those difficulties, work productively with a diverse work force, and transform work misery into productivity. It shows readers how to get results--even from people they can't stand, put themselves in someone else's shoes, stand up for themselves as appropriate, and more importantly, control their temper. |
| book managing difficult employees: Dealing with Difficult People Charles J. Keating, 1984 Surveys the various types of personalities and recommends methods for handling conflicts with people at home and at work. |
| book managing difficult employees: How to Handle Difficult Employees Without Conflict Ahmed Musa, 2024-12-18 Master the art of managing challenging workplace dynamics with How to Handle Difficult Employees Without Conflict. This practical guide equips managers and team leaders with proven strategies to address problematic behavior, foster cooperation, and maintain a positive work environment—without unnecessary tension or confrontation. Learn how to identify the root causes of difficult behaviors, communicate effectively with empathy and clarity, and set clear expectations for performance and conduct. With actionable techniques for conflict resolution, constructive feedback, and building mutual trust, this book helps you turn challenging situations into opportunities for growth and collaboration. Perfect for leaders, HR professionals, and business owners, How to Handle Difficult Employees Without Conflict empowers you to manage with confidence, transform workplace challenges, and create a culture of accountability, respect, and success. |
| book managing difficult employees: Managing Difficult People in a Week David Cotton, 2014-01-31 Managing Difficult People In A Week is a simple and straightforward guide to being a better manager, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people. This book introduces you to the main themes and ideas of managing difficult people, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, Managing Difficult People In A Week is your fastest route to success: Sunday: Understanding and preventing difficult behaviour Monday: Developing your skills for managing difficult people Tuesday: More advanced skills for managing difficult people Wednesday: Managing specific types of difficult behaviour Thursday: Feedback that works and critical converstions Friday: Managing conflict Saturday: Getting support and escalating issues ABOUT THE SERIES In A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead. |
| book managing difficult employees: Powerful Professionals Murray Hiebert, 2007-02-22 If you are a professional working in an organization, this is the book you've been waiting for.Chock full of checklists, dos and don'ts, models, assessments, worksheets andflowcharts, this book is designed to help you:* market your skills* sell your ideas and proposals* secure client commitment to action* establish 50-50 partnerships with managers* establish powerful professional roles* make client resistance work for you.Using these skills effectively, you will experience increased impact and career satisfaction while being viewed as a valued, core member of your organization.This practical, down-to-earth, how-to book will become your constant reference. It also offers you the unique opportunity to rate yourself against the world's largest database of client/customer feedback.With this book as your Success Guide, turn your Expertise into Results! |
| book managing difficult employees: Legal Issues in Managing Difficult Employees Council on Education in Management, 1994 |
| book managing difficult employees: Performance Reviews and Coaching: The Performance Management Collection (5 Books) Harvard Business Review, Dick Grote, 2015-12-22 If you’re an executive, manager, or team leader, one of your toughest responsibilities is managing your people’s performance. This digital collection, curated by Harvard Business Review, will help you evaluate employee performance, provide coaching, conduct performance reviews, give effective feedback, and more; it includes Dick Grote’s How to be Good at Performance Appraisals; Harvard Business Essentials’ Performance Management; the HBR Guide to Coaching Employees; and Giving Effective Feedback and Performance Reviews, both from HBR’s 20-Minute Manager Series. |
| book managing difficult employees: How to Manage Difficult People Alan Fairweather, 2011-07-01 Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier. |
| book managing difficult employees: Difficult People at Work National Institute of Business Management, 1999-10 |
| book managing difficult employees: The Talented Manager A. Furnham, 2012-02-21 In this new collection of articles on talent acquisition and retention, Adrian Furnham, author of The Elephant in the Boardroom , offers an engaging and witty look into the world of the talented manager. Based on solid research this book offers a substantial introduction to the importance of talent in the workplace. |
| book managing difficult employees: People Manager's Pocketbook Ian Fleming, 2015-09-16 Another popular title from Ian Fleming on ways to manage difficult people and their problems. The People Manager's Pocketbook uses a practical and effective 'Signs/Reasons/Solutions' structure. Problem areas include: the poor performer, difficult individual, reluctant team player, persistent late-comer, slow learner, isolated individual and unsupportive boss. '...practical and rich in common sense', reported Management Today journal. |
| book managing difficult employees: Powerful Phrases for Dealing with Difficult People Renee Evenson, 2013-10-15 How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. Why This Works sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone. |
| book managing difficult employees: Managing the Unmanageable Anne Loehr, Jezra Kaye, 2011-07-15 Who changed the rules of business? It’s a different game now. In an increasingly globally diverse workforce, it’s vitally important that leaders understand their team inside and out. This takes a new toolbox of skills for the 21st century. Today you need winning strategies to avoid the costly pitfalls of high turnover, low morale and poor collaboration, not to mention the cost of missed deadlines and incomplete projects. Managing the Unmanageable will give you practical tips and proven techniques to show you how to: Understand what’s driving your unmanageable employee. Evaluate the costs and benefits of turning him around. Enroll her in that effort, and help her become a valued member of your team. Guide all your employees to greater innovation, cooperation, and effectiveness. Communicate effectively with each of the three generations in today’s workplace |
| book managing difficult employees: Managing Complex People And Issues Leandro Huberty, 2021-07-07 This short and focused book provides a manager with practical ways of dealing with difficult employees. The highly charged and complex reality of today's workplace environment is the perfect breeding ground for management nightmares. The author will help you learn to negotiate the rocky terrain of power differentials in boss-subordinate interactions by drawing on years of her own experience managing irritating individuals in every conceivable environment. Once you've identified and labeled problematic interactions with tough personnel, you can start making changes to get your team back on track. |
| book managing difficult employees: Managing Teams For Dummies Marty Brounstein, 2011-05-04 In the ever-changing world of work, the idea of spending some or all of your time working in teams is becoming more and more common. From solving problems, to tackling projects, to providing organizational leadership, the roles and importance of teams continue to grow. Leading a team is no easy job, but when a team gels, they can far outperform traditional work groups. Managing Teams For Dummies is for anyone who has been asked to take on the role of team leader. This book can help you manage your team, whether you’re a senior manager or worker who doesn’t have supervisory responsibilities, but has become the point person on a specific project. Managing Teams For Dummies can help you build and lead high-performing teams. Packed with tips on setting and reaching goals, resolving conflicts, leading teams through change, and providing team members with the skills to work together productively, this book will help you keep any team you mange focused and efficient. Managing Teams For Dummies will also: Take you beyond the conceptual idea of teams and provide practical advice for developing groups that become winning teams Describe the type of leadership needed to guide teams successfully and prepare you for challenges that arise Reveal the three cornerstones’ model for developing team success and provide how-to strategies to make them happen Discuss the types of teams that are growing in popularity, namely self-directed teams, project teams, and task teams Teams make it possible to bring together the variety of skills, perspectives, and talents that you need in the contemporary workplace. With Managing Teams For Dummies you can make sure your team performs to the best of its ability and while trying to achieve its goal. |
So many books, so little time - Reddit
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r/treasureinside: Community dedicated to the There's Treasure Inside book and treasure hunt by Jon Collins-Black.
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Our first book has been Passion or Pancakes (my friend saw a drew gooden video on the author and this book and insisted we read it). …
Library Genesis - Reddit
Library Genesis (LibGen) is the largest free library in history: giving the world free access to 84 million scholarly journal articles, 6.6 million academic …
So many books, so little time - Reddit
This is a moderated subreddit. It is our intent and purpose to foster and encourage in-depth discussion about all things related to books, authors, genres, or publishing in a safe, …
What's that book called? - Reddit
There is an older book 3 book series about a search for a throne/chair which will grant a single person a wish - can't remember the title but its about an old adventurer and two younger ones …
There's Treasure Inside - Reddit
r/treasureinside: Community dedicated to the There's Treasure Inside book and treasure hunt by Jon Collins-Black.
Book Suggestions - Reddit
Our first book has been Passion or Pancakes (my friend saw a drew gooden video on the author and this book and insisted we read it). However, I was wondering if there were any other badly …
Library Genesis - Reddit
Library Genesis (LibGen) is the largest free library in history: giving the world free access to 84 million scholarly journal articles, 6.6 million academic and general-interest books, 2.2 million …
Where do you people find ebooks there days? : r/Piracy - Reddit
As long as you have an account, you can use Z-Library without any restrictions (other than the 10-book daily download limit) Reply reply VedangArekar
A Humble Bundle of all kinds of goods! - Reddit
Game Genre Reviews (Metacritic) Reviews (Steam - All) *Steam Price 1 *Historical Low 2 *HLTB 3 *Platforms 1 Steam Deck Support
AudioBook Bay - Reddit
r/AudioBookBay: AudioBook Bay (ABB) - Download unabridged audiobook for free or share your audio books, safe, fast and high quality!
May I please have your FILTHIESt SMUTTIEST recs : …
Danielle Lori’s Made series, I also can’t recommend enough! But mainly book #2 and #3 (the Maddest Obsession is my favourite, and the Darkest Temptation is a good second). Sylvia …
r/Annas_Archive - Reddit
I've been trying to search for a book for uni for a couple of hours but whenever I search i can't seem to find anything. The links to actual files work, its just the search on the domain annas …
